InDesign/Illustrator crash at startup?
Yes, I've looked through most (if not all) of the previous threads that come close to matching my scenario, but none of the recommended solutions work inlcuding deleting preferences, launching from a different user account, removing the SING folder, etc.
I have a early 2011 MacBook Pro running 10.6.8 (http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-i7-2.3-17-early-2 011-unibody-thunderbolt-specs.html) but with a 500 GB SSD and 8 GB of RAM. I was able to run all Adobe CS 5.5 applications without problem until recently. As of today, Illustrator and InDesign quit unexpectedly before the splash screen even appears. Photoshop and Acrobat launch without problems. I did not install any software updates or modify the laptop in any way since before the apps were working.
I had the exact same problem about a month ago and after trying several of the options above, I finally backed up my files, wiped the drive, re-formatted and re-installed Snow Leaopard from scratch, re-installed all my apps and tried running InDesign and Illustrator and they worked again...for about three weeks. Now I'm back where I began.
InDesign 5.5 crash report (http://pasteit.com/18257)
Illustrator 5.1 crash report (http://pasteit.com/18258)
InDesign 4.1 crash report (http://pasteit.com/18259)
When I came across the thread about the crashes with Lion on 2012 MBPs, I thought it might have been related to my issue since I originally had Lion installed. I had to revert back to Snow Leopard in order to run PTI's FusionPro 7.2 software which is not Lion compatible. But then I learned that my laptop is a 2011 model so maybe that's not it either.
Any ideas that I haven't tried? Anyone else have a similar problem? I am currently using open source software (Scribus and Inkscape) until I can come up with a solution that does not involve wiping my hard drive every 3 weeks.
As a side note, the last time this occurred, I went so far as to uninstall Adobe CS and reinstall. The result was the same -- crash on startup for InDesign and Illustrator but not for Photoshop and Acrobat. When I wiped the machine, reinstalled the OS and all my apps/data, it worked again. For three weeks. As best I can tell, neither Adobe or Apple has updated thier software on my machine since the last time I had both apps working.
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http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
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This is the error report I'm getting:
http://pastebin.com/a2LrMFdw
Help, anyone?
Thanks a lot!I'm having a similar problem but I haven't been able to get it to work. I created a new administer level user but InDesign still won't open under that user. I've tried the other suggestions as well with no success. Please help!!!! It really doesn't help that I'm in South East Asia traveling with no fast internet to be found. :\
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Process: Adobe InDesign CS5 [577]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [147]
Date/Time: 2012-07-12 21:55:35.933 +0800
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 20606 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 196 sec
Per-App Crashes Since Last Report: 24
Anonymous UUID: 58257A2C-0EFE-4E84-8072-82BBE442858B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000034
VM Regions Near 0x34:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
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1 dyld 0x8fe3886a NSLinkModule + 86
2 libdyld.dylib 0x94a12622 NSLinkModule + 88
3 com.adobe.InDesign.Font Manager 0x10200bc8 TINglue_version + 792
4 com.adobe.InDesign.Font Manager 0x102015cf TIN_Startup + 177
5 com.adobe.InDesign.Font Manager 0x10187109 GetPlugIn + 17705
6 ObjectModelLib.dylib 0x010511b1 0x1038000 + 102833
7 ObjectModelLib.dylib 0x01051acb 0x1038000 + 105163
8 ObjectModelLib.dylib 0x01060386 0x1038000 + 164742
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12 com.adobe.InDesign 0x000027a6 start + 54
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2 libdispatch.dylib 0x93f5385f _dispatch_mgr_thread + 53
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Fault bucket 1848500921, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
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P2: 7.0.0.355
P3: 4bad00be
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P9:
P10:
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Report Status: 0
-=-=-=-=-=-=-=-=-=-=-===-=-
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If the online privacy statement is not available, please read our privacy statement offline:
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