Indesign & Illustrator CS6 both freeze on startup.
Hi,
My Indesign & Illustrator products seem to be crashing at startup. As well as Adobe Reader, sometimes. Photoshop and Bridge seem to work fine. I have tried to run the programs with nothing else to ensure they have plenty of memory, have cleared my preferences in Indesign, have trashed the files in the recovery cash, but I still can't seem to get either program to work. Indesign is still opening saying that it has to recover files, however now when I go look in the Cache in my Library there is not even a folder for Adobe.
I have my disk and can re-install if necessary, but would prefer to avoid as it seems some of the other programs are running.
Thank you in advance for any help you may be able to offer.
Did you migrate the Programs from an old mac to a new if yes remove every thing and reinstall
if not and if the problem recently started , as you said you have removed the old preferences
i also wanted to know when you launch it are new one getting created ?
try safe mode if you are not on a network , or create a new user account and try it in that let me know if it worked
thanks
J
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Here is the problem report...it's pretty long:
Date/Time: 2013-09-17 23:59:58 -0700
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 682 (16.0.0)
Parent: launchd [124]
PID: 3609
Event: hang
Duration: 1.25s
Steps: 13 (100ms sampling interval)
Pageins: 0
Pageouts: 0
Process: Adobe Illustrator [3609]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Architecture: x86_64
UID: 501
Thread 0x1088f DispatchQueue 1
User stack:
13 ??? (in Adobe Illustrator) [0x1001635f8]
13 ??? (in Adobe Illustrator) [0x1006ef5d4]
13 ??? (in Adobe Illustrator) [0x1006ff280]
13 ??? (in Adobe Illustrator) [0x10083cfde]
13 ??? (in Adobe Illustrator) [0x10070044b]
13 ??? (in Adobe Illustrator) [0x100987bfe]
13 ??? (in Adobe Illustrator) [0x100985d49]
13 ??? (in Adobe Illustrator) [0x10083cfde]
13 ??? (in Adobe Illustrator) [0x10098812b]
13 ??? (in Adobe Illustrator) [0x1008f8ecd]
13 ??? (in Adobe Illustrator) [0x10083cfde]
13 ??? (in Adobe Illustrator) [0x1008ff32b]
13 ??? (in Adobe Illustrator) [0x100657858]
13 ??? (in Adobe Illustrator) [0x100656985]
13 ??? (in Adobe Illustrator) [0x10064a305]
3 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 366001 (in Adobe Illustrator) [0x100cec191]
3 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 379770 (in Adobe Illustrator) [0x100cef75a]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 279679 (in Adobe Illustrator) [0x100cd705f]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 279455 (in Adobe Illustrator) [0x100cd6f7f]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 276740 (in Adobe Illustrator) [0x100cd64e4]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 279671 (in Adobe Illustrator) [0x100cd7057]
2 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 366677 (in Adobe Illustrator) [0x100cec435]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 246844 (in Adobe Illustrator) [0x100ccf01c]
1 memmove$VARIANT$sse42 + 33 (in libsystem_c.dylib) [0x7fff8efc9cde]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 246628 (in Adobe Illustrator) [0x100ccef44]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 366032 (in Adobe Illustrator) [0x100cec1b0]
1 strcmp + 15 (in libsystem_c.dylib) [0x7fff8f04382f]
1 ??? (in Adobe Illustrator) [0x100144d0c]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 364616 (in Adobe Illustrator) [0x100cebc28]
1 strcmp + 150 (in libsystem_c.dylib) [0x7fff8f0438b6]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 364577 (in Adobe Illustrator) [0x100cebc01]
1 ??? (in Adobe Illustrator) [0x100144cc7]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 366336 (in Adobe Illustrator) [0x100cec2e0]
1 std::vector<VMDirectory, std::allocator<VMDirectory> >::_M_insert_aux(__gnu_cxx::__normal_iterator<VMDirectory*, std::vector<VMDirectory, std::allocator<VMDirectory> > >, VMDirectory const&) + 366116 (in Adobe Illustrator) [0x100cec204]
1 ??? (in Adobe Illustrator) [0x100144ad4]
Kernel stack:
13 hndl_allintrs + 290 (in mach_kernel) [0xffffff80002da712]
13 interrupt + 192 (in mach_kernel) [0xffffff80002c48d0]
13 lapic_interrupt + 121 (in mach_kernel) [0xffffff80002c9ab9]
13 cpu_signal_handler + 172 (in mach_kernel) [0xffffff80002cb9ac]
13 sync_iss_to_iks + 118 (in mach_kernel) [0xffffff80002c3c76]
Thread 0x10894 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x1089d
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 PrivateMPEntryPoint + 58 (in CarbonCore) [0x7fff8a89fce6]
13 ??? (in AdobeACE) [0x102a255da]
13 ??? (in AdobeACE) [0x102a262c9]
13 MPWaitOnQueue + 181 (in CarbonCore) [0x7fff8a89ee81]
13 TSWaitOnConditionTimedRelative + 127 (in CarbonCore) [0x7fff8a859ea6]
13 TSWaitOnCondition + 106 (in CarbonCore) [0x7fff8a8c7a5e]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x1089e
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 PrivateMPEntryPoint + 58 (in CarbonCore) [0x7fff8a89fce6]
13 ??? (in AdobeACE) [0x102a255da]
13 ??? (in AdobeACE) [0x102a262c9]
13 MPWaitOnQueue + 181 (in CarbonCore) [0x7fff8a89ee81]
13 TSWaitOnConditionTimedRelative + 127 (in CarbonCore) [0x7fff8a859ea6]
13 TSWaitOnCondition + 106 (in CarbonCore) [0x7fff8a8c7a5e]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x1089f
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 PrivateMPEntryPoint + 58 (in CarbonCore) [0x7fff8a89fce6]
13 ??? (in AdobeACE) [0x102a255da]
13 ??? (in AdobeACE) [0x102a262c9]
13 MPWaitOnQueue + 181 (in CarbonCore) [0x7fff8a89ee81]
13 TSWaitOnConditionTimedRelative + 127 (in CarbonCore) [0x7fff8a859ea6]
13 TSWaitOnCondition + 106 (in CarbonCore) [0x7fff8a8c7a5e]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x108a0
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 PrivateMPEntryPoint + 58 (in CarbonCore) [0x7fff8a89fce6]
13 ??? (in AdobeACE) [0x102a255da]
13 ??? (in AdobeACE) [0x102a262c9]
13 MPWaitOnQueue + 181 (in CarbonCore) [0x7fff8a89ee81]
13 TSWaitOnConditionTimedRelative + 127 (in CarbonCore) [0x7fff8a859ea6]
13 TSWaitOnCondition + 106 (in CarbonCore) [0x7fff8a8c7a5e]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x108a1
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 PrivateMPEntryPoint + 58 (in CarbonCore) [0x7fff8a89fce6]
13 ??? (in AdobeACE) [0x102a255da]
13 ??? (in AdobeACE) [0x102a262c9]
13 MPWaitOnQueue + 181 (in CarbonCore) [0x7fff8a89ee81]
13 TSWaitOnConditionTimedRelative + 127 (in CarbonCore) [0x7fff8a859ea6]
13 TSWaitOnCondition + 106 (in CarbonCore) [0x7fff8a8c7a5e]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x108a2
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 PrivateMPEntryPoint + 58 (in CarbonCore) [0x7fff8a89fce6]
13 ??? (in AdobeACE) [0x102a255da]
13 ??? (in AdobeACE) [0x102a262c9]
13 MPWaitOnQueue + 181 (in CarbonCore) [0x7fff8a89ee81]
13 TSWaitOnConditionTimedRelative + 127 (in CarbonCore) [0x7fff8a859ea6]
13 TSWaitOnCondition + 106 (in CarbonCore) [0x7fff8a8c7a5e]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x108a3
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 PrivateMPEntryPoint + 58 (in CarbonCore) [0x7fff8a89fce6]
13 ??? (in AdobeACE) [0x102a255da]
13 ??? (in AdobeACE) [0x102a262c9]
13 MPWaitOnQueue + 181 (in CarbonCore) [0x7fff8a89ee81]
13 TSWaitOnConditionTimedRelative + 127 (in CarbonCore) [0x7fff8a859ea6]
13 TSWaitOnCondition + 106 (in CarbonCore) [0x7fff8a8c7a5e]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x108ab
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 AGMInitialize + 3288383 (in AdobeAGM) [0x102edcdeb]
13 AGMInitialize + 3259056 (in AdobeAGM) [0x102ed5b5c]
13 AGMInitialize + 3255471 (in AdobeAGM) [0x102ed4d5b]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Binary Images:
0x100000000 - 0x10186cfe7 com.adobe.illustrator 682 (16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1029ed000 - 0x102b66fff com.adobe.ACE AdobeACE 2.19.18.19822 (2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b79000 - 0x103181fff com.adobe.AGM AdobeAGM 4.26.20.19822 (4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8a816000 - 0x7fff8ab32fff com.apple.CoreServices.CarbonCore 960.25 (960.25) <4FC1AB30-022C-3C67-AC46-FDCBFCB7EEDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8efa2000 - 0x7fff8f07ffef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
Process: AdobeCrashDaemon [3612]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaemo n.app/Contents/MacOS/AdobeCrashDaemon
Architecture: x86_64
UID: 501
Process: AirPort Base Station Agent [160]
Path: /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
Architecture: x86_64
UID: 501
Thread 0x527 DispatchQueue 1
User stack:
13 ??? (in AirPort Base Station Agent) [0x10c923654]
13 ??? (in AirPort Base Station Agent) [0x10c934353]
13 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8581419f]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x537 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x55e
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 __select + 10 (in libsystem_kernel.dylib) [0x7fff8a135df2]
Kernel stack:
13 wakeup + 992 (in mach_kernel) [0xffffff8000555e90]
Thread 0x561
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 ??? (in AirPort Base Station Agent) [0x10c9346a0]
13 ??? (in AirPort Base Station Agent) [0x10c92557f]
13 ??? (in AirPort Base Station Agent) [0x10c93474d]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Binary Images:
0x10c922000 - 0x10c939fff com.apple.AirPortBaseStationAgent 1.5.5 (155.7) <4B2DADB0-223B-32AA-9438-30FBEA0A8FE6> /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8efa2000 - 0x7fff8f07ffef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
Process: aosnotifyd [1655]
Path: /usr/sbin/aosnotifyd
Architecture: x86_64
UID: 0
Thread 0x6a65 DispatchQueue 1
User stack:
13 start + 52 (in aosnotifyd) [0x10c4860b4]
13 main + 74 (in aosnotifyd) [0x10c48d9ec]
13 -[AOSNotificationDaemon startup] + 1294 (in aosnotifyd) [0x10c48d7b3]
13 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267 (in Foundation) [0x7fff85356f7b]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x6a72 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Binary Images:
0x10c484000 - 0x10c4c5fff aosnotifyd ??? (???) <5287944C-EDF3-3175-81A3-CC1BEF4E43F7> /usr/sbin/aosnotifyd
0x7fff8534b000 - 0x7fff85664fff com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
Process: applepushserviced [50]
Path: /System/Library/PrivateFrameworks/ApplePushService.framework/applepushserviced
Architecture: x86_64
UID: 0
Thread 0x156 DispatchQueue 1
User stack:
13 ??? (in applepushserviced) [0x10c2168d4]
13 ??? (in applepushserviced) [0x10c2169b8]
13 -[NSRunLoop(NSRunLoop) run] + 62 (in Foundation) [0x7fff85356e67]
13 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267 (in Foundation) [0x7fff85356f7b]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x177 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x5b8
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 __select + 10 (in libsystem_kernel.dylib) [0x7fff8a135df2]
Kernel stack:
13 wakeup + 992 (in mach_kernel) [0xffffff8000555e90]
Binary Images:
0x10c215000 - 0x10c283ff7 applepushserviced ??? (???) <95759366-ACD2-358F-B4C3-A276E2B287C1> /System/Library/PrivateFrameworks/ApplePushService.framework/applepushserviced
0x7fff8534b000 - 0x7fff85664fff com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8efa2000 - 0x7fff8f07ffef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
Process: AppleSpell [195]
Path: /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
Architecture: x86_64
UID: 501
Thread 0x612 DispatchQueue 1
User stack:
13 ??? (in AppleSpell) [0x108163a7c]
13 ??? (in AppleSpell) [0x108163d2e]
13 -[NSSpellServer run] + 74 (in Foundation) [0x7fff854a7c76]
13 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8581419f]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x614 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Binary Images:
0x108162000 - 0x10821eff7 com.apple.AppleSpell 1.7.1 (131.1) <A994D9F1-C4D8-3361-B0F4-112A7BAED8BD> /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
0x7fff8534b000 - 0x7fff85664fff com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
Process: autofsd [49]
Path: /usr/libexec/autofsd
Architecture: x86_64
UID: 0
Thread 0x16a DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x23e DispatchQueue 6
User stack:
13 _dispatch_sig_thread + 45 (in libdispatch.dylib) [0x7fff8db78b1c]
13 __sigsuspend_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff8a136022]
Kernel stack:
13 wakeup + 992 (in mach_kernel) [0xffffff8000555e90]
Binary Images:
0x10d20b000 - 0x10d20cfff autofsd ??? (???) <A02D5E70-1BB1-30ED-A699-375CB0CCE901> /usr/libexec/autofsd
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
Process: com.apple.dock.extra [147]
Path: /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra.xpc/Conte nts/MacOS/com.apple.dock.extra
Architecture: x86_64
UID: 501
Thread 0x506 DispatchQueue 1
User stack:
13 ??? (in com.apple.dock.extra) [0x10979e474]
13 xpc_service_main + 448 (in XPCService) [0x7fff8ade65ed]
13 NSApplicationMain + 867 (in AppKit) [0x7fff90593eac]
13 -[NSApplication run] + 470 (in AppKit) [0x7fff903179b9]
13 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in AppKit) [0x7fff9031b07d]
13 _DPSNextEvent + 659 (in AppKit) [0x7fff9031b779]
13 BlockUntilNextEventMatchingListInMode + 62 (in HIToolbox) [0x7fff866763fa]
13 ReceiveNextEventCommon + 355 (in HIToolbox) [0x7fff8667656d]
13 RunCurrentEventLoopInMode + 277 (in HIToolbox) [0x7fff8666f2bf]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x50b DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Binary Images:
0x10979d000 - 0x1097a1ff7 com.apple.dock.extra 1.0 (1) <13C8211B-0B1D-302A-8EF9-740BA3BD69C0> /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra.xpc/Conte nts/MacOS/com.apple.dock.extra
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8666d000 - 0x7fff86999fff com.apple.HIToolbox 1.9 (???) <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8ade4000 - 0x7fff8adebff7 com.apple.XPCService 1.3 (1) <68C4DBC9-18C3-3053-96D5-1858B905EAE0> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff90313000 - 0x7fff90f19fff com.apple.AppKit 6.7.5 (1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
Process: configd [14]
Path: /usr/libexec/configd
Architecture: x86_64
UID: 0
Thread 0x121 DispatchQueue 1
User stack:
13 ??? (in configd) [0x101538d64]
13 ??? (in configd) [0x10153951b]
13 ??? (in configd) [0x101539e20]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x128 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 __select_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff8a135e06]
Kernel stack:
13 wakeup + 992 (in mach_kernel) [0xffffff8000555e90]
Thread 0x12a
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 ??? (in configd) [0x10153a7fe]
13 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8581419f]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x183
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 ??? (in configd) [0x101545165]
13 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8581419f]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x1eb
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 __select + 10 (in libsystem_kernel.dylib) [0x7fff8a135df2]
Kernel stack:
13 wakeup + 992 (in mach_kernel) [0xffffff8000555e90]
Thread 0x1ec
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 pppcntl_run_thread + 2194 (in PPPController) [0x101978142]
13 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8581419f]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x10bc8
User stack:
13 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff8eff3b85]
13 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff8a136192]
Kernel stack:
13 workqueue_mark_exiting + 1408 (in mach_kernel) [0xffffff80005a50b0]
Binary Images:
0x101538000 - 0x101561fff configd ??? (???) <68DC2451-9DFB-389B-B728-C6A200559980> /usr/libexec/configd
0x10196a000 - 0x1019a9fff com.apple.SystemConfiguration.PPPController 1.7 (1.7) <B7E747DA-0A96-3020-9C48-BAF6870700F3> /System/Library/SystemConfiguration/PPPController.bundle/Contents/MacOS/PPPController
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8efa2000 - 0x7fff8f07ffef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
Process: cookied [3450]
Path: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/Support/cookied
Architecture: x86_64
UID: 501
Thread 0xe2aa DispatchQueue 1
User stack:
13 ??? (in cookied) [0x10fb93eec]
13 _cookied_main + 852 (in CFNetwork) [0x7fff87fe6d5d]
13 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8581419f]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0xe2ab DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Binary Images:
0x10fb93000 - 0x10fb93fff cookied ??? (???) <F73832E8-1FCC-3BA8-804C-EED7102F0348> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/Support/cookied
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff87ef7000 - 0x7fff8805efff com.apple.CFNetwork 520.5.1 (520.5.1) <08F70E26-5456-3BFB-8192-00D3CE40D3C9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
Process: coreaudiod [139]
Path: /usr/sbin/coreaudiod
Architecture: x86_64
UID: 202
Thread 0x43f DispatchQueue 1
User stack:
13 ??? (in coreaudiod) [0x10a8ff314]
13 ??? (in coreaudiod) [0x10a967bcc]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x449 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x474
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 ??? (in coreaudiod) [0x10a971d52]
13 ??? (in coreaudiod) [0x10a96b85e]
13 ??? (in coreaudiod) [0x10a96b8ee]
13 ??? (in coreaudiod) [0x10a96b732]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0xc2dc
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 ??? (in coreaudiod) [0x10a905468]
13 ??? (in coreaudiod) [0x10a92fcf8]
13 ??? (in coreaudiod) [0x10a92fcc2]
12 ??? (in coreaudiod) [0x10a92f922]
12 ??? (in coreaudiod) [0x10a90a219]
12 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
1 ??? (in coreaudiod) [0x10a92fbd1]
1 ??? (in coreaudiod) [0x10a92e8df]
1 ??? (in coreaudiod) [0x10a91a7dd]
1 iokit_user_client_trap + 10 (in IOKit) [0x7fff8a0ba106]
Kernel stack:
12 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
1 hndl_mach_scall64 + 19 (in mach_kernel) [0xffffff80002daec3]
1 thread_set_child + 336 (in mach_kernel) [0xffffff80002aef10]
1 iokit_user_client_trap + 159 (in mach_kernel) [0xffffff800065469f]
1 IOAudioEngineUserClient::performClientIO(unsigned int, unsigned int, bool, unsigned int, unsigned int, unsigned int) + 211 (in IOAudioFamily) [0xffffff7f81273ac5]
1 IOAudioEngineUserClient::performClientOutput(unsigned int, unsigned int, IOAudioClientBufferSet*, unsigned int, unsigned int) + 538 (in IOAudioFamily) [0xffffff7f8127581a]
1 IOAudioStream::processOutputSamples(IOAudioClientBuffer*, unsigned int, unsigned int, bool) + 1491 (in IOAudioFamily) [0xffffff7f81278a45]
1 IOAudioStream::clipIfNecessary() + 414 (in IOAudioFamily) [0xffffff7f81278362]
1 IOAudioStream::clipOutputSamples(unsigned int, unsigned int) + 230 (in IOAudioFamily) [0xffffff7f81278188]
1 AppleHDAEngine::clipOutputSamples(void const*, void*, unsigned int, unsigned int, _IOAudioStreamFormat const*, IOAudioStream*) + 788 (in AppleHDA) [0xffffff7f81ecbe10]
1 AppleHDAEngine::dspOrCopyAudio(void*, unsigned int, void*, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int) + 193 (in AppleHDA) [0xffffff7f81ee740f]
1 DspFuncManager::process(void const*, unsigned int, void const*, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int) + 518 (in DspFuncLib) [0xffffff7f81e1d88c]
1 DspFuncLoudness::process(unsigned int, unsigned int) + 1250 (in DspFuncLib) [0xffffff7f81e4117a]
1 DspFuncVolume::process(unsigned int, unsigned int) + 545 (in DspFuncLib) [0xffffff7f81e3386d]
Thread 0x10bca
User stack:
13 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff8eff3b85]
13 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff8a136192]
Kernel stack:
13 workqueue_mark_exiting + 1408 (in mach_kernel) [0xffffff80005a50b0]
Binary Images:
0x10a8fe000 - 0x10a9befff coreaudiod ??? (???) <B845F1F7-2856-3C7B-B471-04FCAB1F9158> /usr/sbin/coreaudiod
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a0b3000 - 0x7fff8a11eff7 com.apple.framework.IOKit 2.0 (???) <FE838BB6-D42E-3291-A1A0-6F53FC970261> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8efa2000 - 0x7fff8f07ffef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
Process: coreservicesd [52]
Path: /System/Library/CoreServices/coreservicesd
Architecture: x86_64
UID: 0
Thread 0x164 DispatchQueue 1
User stack:
13 ??? (in coreservicesd) [0x10e166e98]
13 _CoreServicesServerMain + 747 (in CarbonCore) [0x7fff8a8b2999]
13 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8581419f]
13 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff85804486]
13 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff85804c74]
13 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857fc50c]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Thread 0x181 DispatchQueue 2
User stack:
13 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8db76316]
13 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a1367e6]
Kernel stack:
13 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0]
Thread 0x208
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 fmodWatchConsumer + 332 (in CarbonCore) [0x7fff8a823870]
13 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff8a135bca]
Kernel stack:
13 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059e920]
Thread 0x209
User stack:
13 thread_start + 13 (in libsystem_c.dylib) [0x7fff8eff3b75]
13 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff8eff08bf]
13 read + 10 (in libsystem_kernel.dylib) [0x7fff8a136af2]
Kernel stack:
13 hndl_unix_scall64 + 19 (in mach_kernel) [0xffffff80002daea3]
13 unix_syscall64 + 507 (in mach_kernel) [0xffffff80005ce4cb]
13 read_nocancel + 120 (in mach_kernel) [0xffffff80005655c8]
13 write + 209 (in mach_kernel) [0xffffff8000564ec1]
13 get_pathbuff + 3895 (in mach_kernel) [0xffffff8000326827]
13 tsleep + 91 (in mach_kernel) [0xffffff800055610b]
13 wakeup + 632 (in mach_kernel) [0xffffff8000555d28]
13 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f42b]
13 thread_continue + 1661 (in mach_kernel) [0xffffff800022f1ad]
13 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c2939]
Binary Images:
0x10e166000 - 0x10e166fff coreservicesd ??? (???) <91E520FB-2E13-33C6-ABBC-473AD59A2286> /System/Library/CoreServices/coreservicesd
0x7fff857cc000 - 0x7fff859a0ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
0x7fff8a816000 - 0x7fff8ab32fff com.apple.CoreServices.CarbonCore 960.25 (960.25) <4FC1AB30-022C-3C67-AC46-FDCBFCB7EEDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x7fff8db74000 - 0x7fff8db82fff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
0x7fff8efa2000 - 0x7fff8f07ffef libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
Process: CVMServer [95]
Path: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMServer
Architecture: x86_64
UID: 0
Thread 0x345 DispatchQueue 1
User stack:
13 ??? (in CVMServer) [0x10320228c]
13 ??? (in CVMServer) [0x1032078e8]
13 mach_msg_server + 473 (in libsystem_kernel.dylib) [0x7fff8a134274]
13 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a13467a]
Kernel stack:
13 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
Binary Images:
0x103201000 - 0x10320afff CVMServer ??? (???) <B88C9F5B-FA09-32CF-AA24-F628146BD93A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMServer
0x7fff8a11f000 - 0x7fff8a13ffff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
Process: dbfseventsd [1912]
Path: /Library/DropboxHelperTools/*/dbfseventsd
Architecture: i386
UID: 0
Process: dbfseventsd [1911]
Path: /Library/DropboxHelperTools/*/dbfseventsd
Architecture: i386
UID: 0
Process: dbfseventsd [1913]
Path: /Library/DropboxHelperTools/*/dbfseventsd
Architecture: i386
UID: 501
Process: diskarbitrationd [13]
Path: /usr/sbin/diskarbitrationd
Architecture: x86_64
UID: 0
- Boot the Mac with the shift key held down, then try launching. (Safe Mode). Does it launch?
If yes, you've got some third party software causing a conflict. Safe Mode ensures only Apple System files are launched at startup. You'll have to track down what third party startup item may be the issue.
Addendum.. if you use Font Book and also downloaded FontExplorer, that may be your issue entirely - two apps BOTH trying to control the same font files.
- Switch to a different user account. Does it launch?
If yes, your user account is broken. Often the best thing to do here is to create a new user account, migrate everything from the old user account to it, then remove the old user. Or you could simply do a clean install of the OS. With Mac OS10.6 or later, a clean install is actually pretty painless and doesn't require a great deal of reinstalling other applications or reconfiguring.
If neither of the above work....
- Boot from the Recovery Partition by holding the Option key down when the Mac Boots up. Run disk utilities and repair permissions and Verify the Hard drive. Then retry. If it still won't launch, you may have issues witht he OS installation itself, in which case a clean install is also reccomended. -
Indesign, Illustrator and Photoshop Freezing. Arrgggggghhhh!
Hi All,
I've recently installed Fusion 3 and now I'm having a diabolical problem with my Creative Suite. Indesign, Illustrator and Photoshop (though less often the latter) freeze - not just after a sleep etc, but up to every 5 or 10 minutes. I am going absolutely CRAZY and am becoming extremely frustrated. I googled the issue and have read in many forums that Extensis and the latest Fusion 3 update is the source of the problem. At this stage I am forcing quit and reopening documents consistently. The interruption to my work, schedule and deadlines is creating intense stress. I installed Fusion 3 last week but it's only since yesterday that the freezing has become apparent and immediately unbearable.
Does anyone have any advice? I can't go on like this. If I dump Fusion 3 and unistall it, will my problems go away? Sure, I won't be able to manage my fonts very well, but considering the alternative I couldn't care less. Can anyone recommend an alternative font management program that doesn't send Adobe programs into a full meltdown?
Here are my stats;
iMac running Version 10.6.8
Processor 2.8 GHz Intel Core i5
Memory 4GB 1333 MHz DDR3
Adobe Creative Suite 5
Please please - any advice greatly appreciated.
Thanks,
PPPHi Manish,
Thanks for your response. In the preferences window I have this option;
"Global Auto-Activation Options"
and then to check or uncheck...
Auto-acticate fonts for the following applications - the only application listed is Textedit
So I've unchecked it where I can.
I am running CS 5 and can't find the specific plugins you have noted, but have found the following pertaining to Extensis;
Illustrator/Plug-Ins/Extensions/ExtensisFontManagementAICS5.aip
Indesign/Plug-ins/Font Activation/ExtensisFontManagementIDCS5.InDesignPlugin
Photoshop/Plug-Ins/Automate/ExtensisFontManagementPSCS5.plugin
Are these the ones I should delete?
Many thanks,
PPP -
Illustrator CS6 chrashes shortly after startup
Hi,
starting Illustrator CS6 under User A works fine. Starting under User B it crahes shortly after startup, showing the menu bar for not even a second. I did not find any Illustrator plist files in the user library which I can remove. So here is my crash report, any ideas are much appreciated. Thanks in advance for any help.
System: iMac 27" Mid 2010 / i3 3,2GHz / 8GB RAM / ATI Radeon HD5670 512MB
OS: 10.7.4 incl. available Updates
Software: Adobe CS6 Design Standard incl. available Updates
Joern
Process: Adobe Illustrator [251]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [125]
Date/Time: 2012-08-08 17:50:51.943 +0200
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000209e836ff
VM Regions Near 0x209e836ff:
CG shared images 00000001c2b47000-00000001c2b4f000 [ 32K] r--/r-- SM=SHM
-->
STACK GUARD 00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Application Specific Information:
objc[251]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.CoolType 0x00000001035dd62b CTInit + 1175509
1 com.adobe.CoolType 0x00000001035ca415 CTInit + 1097151
2 com.adobe.CoolType 0x000000010346c044 0x10345a000 + 73796
3 com.adobe.CoolType 0x0000000103545e64 CTInit + 555022
4 com.adobe.CoolType 0x000000010351b54f CTInit + 380665
5 com.adobe.CoolType 0x00000001034c6212 CTInit + 31676
6 com.adobe.CoolType 0x00000001034c6807 CTInit + 33201
7 com.adobe.CoolType 0x00000001034ccdcc CTInit + 59254
8 com.adobe.illustrator 0x00000001009154f5 0x100000000 + 9524469
9 com.adobe.illustrator 0x000000010091ed4f 0x100000000 + 9563471
10 com.adobe.illustrator 0x000000010075e5f2 0x100000000 + 7726578
11 com.adobe.illustrator 0x000000010075f4b0 0x100000000 + 7730352
12 com.adobe.illustrator 0x000000010075fb2f 0x100000000 + 7732015
13 com.adobe.illustrator 0x0000000100919c55 0x100000000 + 9542741
14 com.adobe.illustrator 0x000000010091c1bb 0x100000000 + 9552315
15 com.adobe.illustrator 0x000000010091c4ae 0x100000000 + 9553070
16 com.adobe.illustrator 0x000000010091cb59 0x100000000 + 9554777
17 com.adobe.illustrator 0x000000010090d2db 0x100000000 + 9491163
18 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
19 com.adobe.illustrator 0x000000010090cd7e 0x100000000 + 9489790
20 com.adobe.illustrator 0x000000010090cfbc 0x100000000 + 9490364
21 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
22 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
23 com.adobe.illustrator 0x00000001006ff33c 0x100000000 + 7336764
24 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
25 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b9f57e6 kevent + 10
1 libdispatch.dylib 0x00007fff8ad0378a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8ad0231a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8b9f5192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8fa94594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8fa95b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8b9f5192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8fa94594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8fa95b85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8b9f4bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8fa96274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff90af0a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff90a82ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff90ac7e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff90ac8ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8fa928bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8fa95b75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8b9f4bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8fa96274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff90af0a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff90a82ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff90ac7e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff90ac8ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8fa928bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8fa95b75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8b9f4bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8fa96274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff90af0a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff90a82ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff90ac7e81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff90ac8ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff8fa928bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8fa95b75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8b9f4bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8fa96274 _pthread_cond_wait + 840
2 com.adobe.AGM 0x0000000102ed4d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ed5b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102edcdeb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff8fa928bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8fa95b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000109e9623c rbx: 0x00007fff5fbfda68 rcx: 0x0000000209e836ff rdx: 0x00007fff5fbfda74
rdi: 0x00007fff5fbfda70 rsi: 0x0000000000000004 rbp: 0x00007fff5fbfde60 rsp: 0x00007fff5fbfd330
r8: 0x0000000000000000 r9: 0x000000000000007a r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x00007fff5fbfda60 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000080000000
rip: 0x00000001035dd62b rfl: 0x0000000000010206 cr2: 0x0000000209e836ff
Logical CPU: 1
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1027f3ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.4 0.0.dylib
0x102806000 - 0x102874fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028c8000 - 0x1028ccff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Ado beCrashReporter
0x1028d2000 - 0x10292fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x102956000 - 0x1029bbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1029e9000 - 0x1029e9ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029ed000 - 0x102b66fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b79000 - 0x103181fff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10321d000 - 0x10325fff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103267000 - 0x103361fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeA XEDOMCore
0x103405000 - 0x103424fff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10342b000 - 0x103453ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIB Utils
0x10345a000 - 0x1037bbfef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoo lType
0x103808000 - 0x103c4eff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cca000 - 0x104dc8fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f88000 - 0x104fe8ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104ff2000 - 0x1050aafe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMP Files
0x1050dd000 - 0x105187fe7 +libicucnv.40.0.dylib (40.0.0 - compatibility 40.0.0) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicuc nv.40.0.dylib
0x1051ae000 - 0x1052eefe7 +libicui18n.40.0.dylib (40.0.0 - compatibility 40.0.0) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/ 4.0/libicui18n.40.0.dylib
0x10536d000 - 0x10546ffef +libicuuc.40.0.dylib (40.0.0 - compatibility 40.0.0) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc. 40.0.dylib
0x1054b7000 - 0x105604ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105678000 - 0x1058c1fe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeL inguistic
0x105944000 - 0x10594bfef +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E678CE59-3C6E-386B-92F1-48B49B1727E0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSp lashKit
0x105955000 - 0x105981fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/A dobeAXE8SharedExpat
0x1059a4000 - 0x105a61fff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/Adob eExtendScript
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0x7fff91609000 - 0x7fff91609fff com.apple.ApplicationServices (41 - 41) <03F3FA8F-8D2A-3AB6-A8E3-40B001116339> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff9160a000 - 0x7fff9167dfff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff9167e000 - 0x7fff9178bfff libJP2.dylib (??? - ???) <5BE8CFA7-00C2-3BDE-BC20-5FF6DC18B415> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff9178c000 - 0x7fff917deff7 libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff91c13000 - 0x7fff91c25ff7 libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib
0x7fff91c26000 - 0x7fff91c2cff7 libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
0x7fff91d0e000 - 0x7fff92914ff7 com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff92915000 - 0x7fff92917fff com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff92955000 - 0x7fff92a61fff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x7fff92aaa000 - 0x7fff92ab3ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff92b6b000 - 0x7fff92e97ff7 com.apple.HIToolbox (1.9 - ???) <B7D2A06B-7BE5-3355-BF7D-8139100B9B97> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff92e99000 - 0x7fff92e9afff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
0x7fff92f18000 - 0x7fff92f19ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff92f1a000 - 0x7fff9301ffff libFontParser.dylib (??? - ???) <759645F2-8CB1-358C-AF41-BA3797CD0F60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff9317f000 - 0x7fff93220ff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff9331f000 - 0x7fff93323fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff93324000 - 0x7fff9332eff7 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
0x7fff9332f000 - 0x7fff93387fff libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff93390000 - 0x7fff93393fff libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff9340b000 - 0x7fff93486ff7 com.apple.print.framework.PrintCore (7.1 - 366.3) <C5F39A82-0E77-3AD6-906A-20DD2EE8D374> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff934f5000 - 0x7fff93509ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff9350a000 - 0x7fff9352efff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff93531000 - 0x7fff93539fff libsystem_dnssd.dycom.adobe.CoolType handles fonts.
You have a buggy or defective font installed. Clear the font cache, remove duplicates and all fonts with "problems" and you should be fine. Use the font book application on your mac to validate all your fonts or use a professional software like fontexplorer.
Once the damaged font is removed, restart and Illustrator should work fine.
Cheers! -
Illustrator cs6 is freezing at start up
I have adobe illustrator cs6 on a Mac mini. I have been using it everyday for about 3 weeks. All my art is vector based. Today I clicked on the icon in my task bar. The icon did its regular jumping thing, then began to bounce much higher. The start up screen came on. At the bottom where were it says it is loading text and thing like that it get stuck on inizilializing. Then a new box appears above it and says it can not perform this task.
I need illustrator now.
System
Mac mini osx 10.8.2
Proc. 2.5 ghz intel core i5
Mem. 4gb 1600 MHz ddr3
Please help.The problem had changed now. I'll turn the computer on snd it starts to boot, freezes and then prompts me the **** it down. There are no other devices connected. Just the keyboard and a wireless mouse. I'm unable to safe boot.
I have an iMac 24 inch, early 2008. Processor is 3.06 GHz Intel Core 2 Duo. Memory is 2 GB 800 MHz DDR2 SDRAM. Software is MAC OS X Lion 10.7.5 (11G63). I had 2 updates which I did. Started using Skype at which point the computer froze. Restarted it and this has been happening since then. -
What could be causing Illustrator CS6 to freeze when I save a particular .ai file?
I tried saving it in a new location, changing the name, and saving it in a legacy format. Every time I ended up with the spinning beachball. No other file is having this issue. What could I look for in the file that might be causing this?
Interesting note: once during this process I left the computer for 20 minutes, and it eventually unfroze. Still had the same issue when I tried to save it again.We have seen this issue with the latest Esko Data Exchange plug-in, version 12.0.147 and Illustrator CS6.
If you are using Pantone Plus swatches, you may see a beach ball during a save. Either, remove the Esko folder from the Illustrator Plug-ins folder, or change your Pantone Plus swatch from an LAB value to a CMYK. Your file will now save correctly.
UPDATE: I received a response from Esko, they said to turn off this option: In Illustrator CS6 go to: Illustrator/Preferences => Esko and turn off "update XMP on Document Save". Confirmed, it corrects this issue! -
Adobe Indesign & Illustrator CS6 will not open files off server after Mac Maverick update.
I updated to Mac OS X Maverick and all the sudden my InDesign and Illustrator will not open files off of my works network. I read somewhere about installing the new Java update may help fix it, but I tried it and it did not. I have restarted my computer and reset the connection to the server multiple times, but it does nothing.
The exact message I get is: "Cannot open the files "xxxx.indd" Adobe InDesign may not support the file format, a plug-in that supports the file may be missing, or the file may be open in another application" I know for a fact that it is not open in another application so it is not that. I have tried multiple files on the server as well.
For Illustrator, I try to open a file from the server and it just freezes and does not respond so I have to force quit.
Does anyone have any suggestions? Please help!If you had asked before you did this I would have told you not to move to Mavericks unless you were prepared for problems. I’m not a proponent of upgrade installations for operating systems and there’s no way to eliminate that as the cause.
That said, before you start erasing the whole machine, try uninstalling CS6 and then reinstalling it. You might want to run the cleaner tool after the uninstallation.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Illustrator cs6 not responding at startup
Hi, when I run Illustrator, starts with the logo and loadings (until here all ok) and when the program starts (after finishing all the loadings of plugins, fonts etc) I get only white background, no interface, nothing, just white space (in both 32 and 64bit), see here http://tinypic.com/r/35lhjd5/6 and at the top (in the title) says: Illustrator not responding.. any ideas?
I have an Acer laptop Win 7 Home 64bit and am using Adobe Application Manager.
I have remove all adobe programs and folders before the installation and also I used the AdobeCreativeSuiteCleanerTool.exe.
I have try some steps from the forums like:
1) run as administrator
2) uninstall and install again Illustrator
3) run Illustrator without antivirus
but nothing, again the same.
I haven't delete the Illustrator settings file to reset the application (because I don't know which file to delete) see screenshot http://tinypic.com/r/2gw9bgw/6 tell me please which is the right file to remove.
BTW all the other programs (photoshop, flash, etc) works without any problems, and everything is up to date.
I have some double fonts (I read somewhere that maybe there is problem with duplicated fonts) Arial regular exists 3 times (in the preview C:\Windows\Fonts), and some Helvetica fonts, is there any safe free tool to remove duplicates?
Thanks in advance.Reset Preferences
http://forums.adobe.com/thread/375776
1) Close the program and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (not reversible)
or
2) Move the Folder. See:
http://www.bugge.com/Family-and-friends/Illy/illy.html -
Illustrator Cs6 "Closes Unexpectedly" On Startup.
I'm running creative suite 6 on Mac os 10.7.5 and every other program works fine, but whenever I open Illustrator it loads the workspace for a split second, freezes, then "closes unexpectedly". I've tried uninstalling and reinstalling but it didn't work. Any help would be greatly appreciated.
Thanks,
ReeceThread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.CoolType 0x00000001035dd62b CTInit + 1175509
1 com.adobe.CoolType 0x00000001035ca415 CTInit + 1097151
2 com.adobe.CoolType 0x000000010346c044 0x10345a000 + 73796
3 com.adobe.CoolType 0x0000000103545e64 CTInit + 555022
4 com.adobe.CoolType 0x000000010351b54f CTInit + 380665
5 com.adobe.CoolType 0x00000001034c6212 CTInit + 31676
6 com.adobe.CoolType 0x00000001034c6807 CTInit + 33201
7 com.adobe.CoolType 0x00000001034ccdcc CTInit + 59254
8 com.adobe.illustrator 0x00000001009154f5 0x100000000 + 9524469
9 com.adobe.illustrator 0x000000010091ed4f 0x100000000 + 9563471
10 com.adobe.illustrator 0x000000010075e5f2 0x100000000 + 7726578
11 com.adobe.illustrator 0x000000010075f4b0 0x100000000 + 7730352
12 com.adobe.illustrator 0x000000010075fb2f 0x100000000 + 7732015
13 com.adobe.illustrator 0x0000000100919c55 0x100000000 + 9542741
14 com.adobe.illustrator 0x000000010091c1bb 0x100000000 + 9552315
15 com.adobe.illustrator 0x000000010091c4ae 0x100000000 + 9553070
16 com.adobe.illustrator 0x000000010091cb59 0x100000000 + 9554777
17 com.adobe.illustrator 0x000000010090d2db 0x100000000 + 9491163
18 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
19 com.adobe.illustrator 0x000000010090cd7e 0x100000000 + 9489790
20 com.adobe.illustrator 0x000000010090cfbc 0x100000000 + 9490364
21 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
22 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
23 com.adobe.illustrator 0x00000001006ff33c 0x100000000 + 7336764
24 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
25 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608 -
Illustrator CS6 crashing constantly
Maybe two of weeks ago my Illustrator CS6 started freezing and crashing every few minutes while I was working on any document (blank or artwork).
At this point, it's crashing every few minutes and sometimes even after I've just opened it. I've tried resetting the preferences with no success.
Any help would be greatly appreciated this has been extremely frustrating for me during work, thanks!Nobody can help you without proper system info and crash logs.
Mylenium -
Color management in Illustrator CS6 and InDesign CS 6-settings & workflow questions.
I've read the color management posts and the Adobe help file regarding the Pantone + libraries and the new differences between CS5 & 6. However I'm still a bit confused as to just what my settings should be, and a few posts offer different pieces of advice, so I'm looking for clarification. I don't need to work with legacy CS files, so I don't want to swap out the old Pantone libraries for the Plus ones. However I still have my old Pantone Solid, Coated and Uncoated swatchbooks and until I can afford the new Plus swatchbooks, I'll depend on those. I'm hoping the difference between Pantone 321U and Pantone+ 321 is not great.
If I'm preparing a file for print and to be placed into an InDesign CS6 document for print, I know both document color modes should be CMYK—got that. In Illustrator CS6, I'm assuming I would use a Pantone+ Uncoated swatch (remember I'm using the old Pantone Uncoated swatch book as a visual guide and praying that the difference isn't too noticeable.)
1. In the Swatch settings pallette, should I set the Spot Color option to use the first choice—use LAB values specified by the book manufacturer, or use CMYK values from the manufacturer process books.
2. In the View menu, should I select Overprint Preview to get a (more or less-I know the drill) closer monitor color to what will be printed.
I don't want to fool around with trying to set the CMYK values as listed in Pantone Color Bridge CMYK EC (found on Scribed here: http://www.scribd.com/doc/33104/Pantoner-Color-BridgeTm-Cmyk-Ec ), and I'm not even sure of the point in doing so or what it would do for me.
What I want is to depend on a swatch book, select the named swatch from the Pantone library, have all my settings set properly, then place it in InDesign, then send the file to a digital printer and get as close an approximation to the swatch book selection as possible. I need monitor color settings to reflect the swatches as best possible.
When I can afford it, should I opt for the Pantone+ Coated and Uncoated swatchbooks, or the Color Bridge? I'm usure of the difference, and if there are any Illustrator or InDesign settings that would need to be changed depending.
As a corollary to this questions, once the settings are OK in Illustrator, what do they need to be in InDesign? There are settings for Ink Manager (all spots to process or use standard LAB values for spots, the Color palette has check options for LAB, CMYK, RGB.
I'm not sure what needs to be set in InDesign to make sure colors are consistent between what is set in Illustrator and then what InDesign does.Let me try to help you further:
1. In Illustrator's Swatch settings pallette, should the Spot Color Mode option be set to use:
a. CMYK
b. LAB
c. Book Color (not sure if this refers to the pantone swatchbook)
- I would use "c" - Book Color. This is the file going to the printer which will use Spot Color on press. For a copy of the file to be output by your Canon, use "a" - CMYK.
2. In the View menu should Overprint Preview be checked, and why, and would it differ based on the settings for #1.
- Only if the color was transparent ( which it isn't ) would overprint preview be of any use or you use a tint value of the Spot color and a black, but even then you may not be able to detect any change in the screen view. I typically do not use any overprint preview and I do not rely on the monitor for any color deisions. You could be different and that is OK. Let me know if you are able to detect any deviates using overprint preview.
I'm sorry for being a little short. There is a lot of confusion about these issues and Adobe and Pantone are not making things any easier.
The key is your Canon will not be able to print accurate Spot color without a RIP for the necessary color tables and conversions for that particular printer. In your case, it will be necessary to build a CMYK file to print a somewhat approximate representation of that specific Spot color. Another frustrating part of this matrix is CMYK cannot match all Pantone Spot Colors. -
Illustrator and Photoshop CS6 both will not allow me to print from them
Illustrator and Photoshop CS6 both will not allow me to print from them. InDesign will, but illustrator keeps popping up with "can't print the illustration." i have read other forums and i understand outlining typefaces, and spot colors but, it still will not allow me to print. Even if i open a completely new file and just try to print a black square it will not allow it. the problem might have started with an emailed EPS file? but im not 100 percent sure. i have disconnected and re connected the printer but the problem just seems as if all Illustrator, and Photoshop files will not print from the program and the connection with the printer is non existent (even though it says it is). please help!
Reset your illustrator prefs
Hold fingers over Shift Alt CTLR (PC) or Shift Opt Command (Mac)
Boot Illustrator
Immediately after booting depress the 3 keys as fast as you can. -
CS6 indesign & illustrator very slow in processing
since i installed CS6, both illustrator and indesign work extremely slow when moving objects, fonts etc.
the documents are not big, just one spread full of text and the programm takes too long to process the action.
working in CS5.5 was always fine but CS6 is just so slow that work has become difficult.
i didn't change anything in fontexplorer nor did i change anything with my RAM.
and idea what i can do to make CS6 work better and more efficient?
thanks!The amount of RAM a MacBook can use is determined by which MacBook it is.
1,1 (Early 2006) can handle 2gb of 667mhz PC2-5300 RAM
2,1 (Late 2006 & Mid 2007) can handle 3gb of 667mhz PC2-5300 RAM
3,1 (Late 2007) can handle 4gb of 667mhz PC2-5300 RAM
4,1 (Early 2008) can handle 6gb of 667mhz PC2-5300 RAM
5,1 (Late 2008, Aluminum Unibody) can handle 8gb of 1066mhz PC3-8500 RAM
5,2 (Early 2009, 2.0GHz Model Only) can handle 6gb of 667mhz PC2-5300 RAM
5,2 (Mid 2009, 2.13GHz Model Only) can handle 6gb of 800mhz PC2-6400 RAM
6,1 (Late 2009, White Unibody) can handle 8gb of 1066mhz PC3-8500 RAM
7,1 (Mid 2010, White Unibody) can handle 8gb of 1066mhz PC3-8500 RAM -
Hi, my illustrator CS5 freezes at startup. It was working properly till last friday, now i cannot open it. ¿can somebody help me?
Leo,
You may try the list (5) being less likely).
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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