InDesign is telling me to uninstall then reinstall the program, how can I safely do that?

I had 2 copies of InDesign on my macbook pro, so I took the copy that wasn't in my doc and I trashed it just because it was an extra copy. But now it won't allow me to get in InDesign at all; it's telling me I need to uninstall then reinstall it. I only have the c6 versions of Photoshop, Illustrator, and InDesign, so it's not Creative Cloud. How do I reinstall it InDesign?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

I Cannot get my organizer to work for Elements 13. "A problem caused the program to stop working correctly. Windows will close the program......" is the error I get. I've uninstalled and reinstalled the program and tried various other things based on the

I Cannot get my organizer to work for Elements 13. "A problem caused the program to stop working correctly. Windows will close the program......" is the error I get. I've uninstalled and reinstalled the program and tried various other things based on the MANY other complaints with this same issue and nothing is working. How can this problem be corrected?

Hi,
Which operating system are you running on?
Are you upgrading from a previous version of Photoshop elements or is this your first?
Are you trying to load the organizer or the editor or do both fail?
Brian

Acrobat X crashes and stops working about every 4 weeks. I have to uninstall and reinstall the program in order to open pdf files. Can this be fixed?

Acrobat X crashes and stops working about every 4 weeks. I have to uninstall and reinstall the program in order to open pdf files. Can this be fixed?

Turn off the updater.
Mylenium

I have a macbook pro core i7 mid 2012 And update to the latest version 10.8.4 system after updating the system I have the problem appeared to take off the device and stops at the apple logo for about 5 minutes and then enters the desktop How can I solve t

I have a macbook pro core i7 mid 2012
And update to the latest version 10.8.4 system after updating the system I have the problem appeared to take off the device and stops at the apple logo for about 5 minutes and then enters the desktop How can I solve this problem and thank you

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Firefox won't load any pages at all! I even tried uninstalling and reinstalling the program, but no luck. My IE works, but I much prefer Firefox! Help?

Early this morning, my firefox was working perfectly fine. Yet this evening, it won't load any web pages - only IE will. (I hate IE, much prefer FF!)
I tried to uninstall then reinstall firefox, but it didn't help at all. I've tried tons of different sites, but nothing is coming up.
What do I do?
== This happened ==
Every time Firefox opened
== This morning ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322)

** FIXED **
I had this problem where I work but it was fine on my home pc. When Firefox upgraded, it detected a proxy on my work network and started to use it even though my previous settings were set to no proxy.
Now all my pages load and my 'find updates' for addons work.
signed,
Relieved.

Uninstalled and reinstalled the firefox, i can't get the bookmarks back

I always use the sync to back up all my bookmarks and the others, but i noticed Firefox was playing up, so i uninstalled and then reinstalled it. the sync didn't work and i have lost all my bookmarks and the others. how can i get them back?
Please i have a lot of information that i need them back.
Best regards

well I rely on the sync and i didn't know that resetting the sync key will remove all the information. would it be possible if you can restore it from your backup system?
best regards
Mark Sina

Updated iTunes to newest version, and once iTunes opened, it crashes immediately. Have tried uninstalling and reinstalling the program numerous times. Also had a hard time getting a network connection over the weekend (I knew my connection was fine)

Updated iTunes to the newest version but have been unable to use it since. Once it opens and tries to connect to the iTunes store it crashes and asks me to close the program and report the problem. In the Windows information center, it tells me to update iTunes to the newest version to fix the problem; when I do and I tell it to repair the problem it goes through the motions, but the program doesn't change, it still doesn't work. I have tried uninstalling and resinstalling the program numerous times from the weekend until now to no avail. After the update was completed, it had a difficult time making a network connection; I knew that the connection was fine, as I was on the internet and receiving e-mail at the same time.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I used my Photoshop Elements 11 program yesterday and it worked fine; today I tried to open it and got a C++ Runtime Error. I am not tech savvy so need a solution I can understand and implement...if I uninstall and reinstall the program will it resolve?

A little more info -- the program is running on Windows 8.1, 64 bit OS.
I originally purchased the program from Amazon -- could I uninstall and then re-download from there to resolve this?
Thanks!

Thank you so much. The error provided no clues as to which MSVC runtime should be reinstalled so I removed the program from my computer and reinstalled it. It is working fine now. Really appreciate your help and quick response!

Hi I up loaded to Mac Yosemite and my ccs5 quit. Can uninstall and reinstall the program or will it simply not work withyosemite. Thanks Bob

Will cs5 work on Mac Yosemite?

Upgrading Yosemite breaks the CS5 install, so you need to uninstall/reinstall CS5 to fix it.
Update Yosemite to 10.10.1 Then reinstall.
The install sets CS5 back to 12.0.0, so don't forget to run updates.
It should work after that.
Gene
(If my answer worked, mark it as correct.)

Firefox was not running smoothly, so I unistalled it and any every folder that had anything to do with Firefox or Mozilla, then reinstalled the newest version and now it says that it cannot open because "a copy of firefox is already open." What now?

I am running Mac OSX 10.5 and have never had issues with firefox. Then I noticed it starting to run much slower and having issues freezing, yet if I used safari there were no problems. I decided to uninstall firefox and all of the folders that go along with it to get a clean restart with a new download. Everything seemed to download fine, but when I attempt to open firefox it just opens a warning that says "a copy of firefox is already open" and my only option is to close the program. Yes, I have quit ALL applications and even restarted the computer to make sure nothing is running first.
This may be completely unrelated, but another issue nonetheless, shortly before I started having issues with firefox, it no longer would go to the hotmail login page to check my email. I didn't change any settings, but it would not load that webpage even though every other page works fine. I know it is not a problem with the hotmail site because every other computer in my home will go to the site and login, plus I can get into my email by going to MSN and logging in from there.

Make sure that you haven't left a profiles.ini file.
* http://kb.mozillazine.org/profiles.ini_file
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Adobe Reader X is not properly displaying PDF's even though I have uninstalled and reinstalled the program.

I recently updated to Firefox 5.0. In April I also updated my Adobe Reader to Version X. Suddenly, pdf's do not open properly; they are fragmented, they "smear", and they do not cover the whole page. I uninstalled all of my Adobe files this morning and reinstalled Reader and Flash Player. I used the Windows Add/Remove feature for uninstalling. I gave up trying to open JPEG's months ago and now only use the Windows fax and picture displayer that. But now I'm having PDF issues. And I download a lot of PDF's.

Or http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

How do I access technical support. There is something wrong with my program - it gvies and error message - can't open but will fix the problem the next time it opens. Which it does not do. I uninstalled and reinstalled the program, but the same error ap

How do I access someone for technical support? what telephone number can I use?

Find the LR cache folder and delete it. Find the LR preview folder and delete it. Then try opening LR.

Fire fox will not open and give the message that program is already running when it is not and i have to restart my computer. i am running windows xp and this problem started after the last up date. i have tried uninstalling and reinstalling the program

is this a known issue?

If you close Firefox properly the problem will practically disappear.
To close Firefox properly:
:<b>Closing Firefox</b> ''(#close_firefox)'', avoid getting <b>Firefox already running</b> messages:  To properly shutdown Firefox when multiple windows or closing the
last window use File → Exit/Quit (or Firefox button → Exit).  Closing Firefox with the [X] in the upper right corner closes the window ("Ctrl+W") but that does not necessarily close Firefox if it has subtasks running.  If you want to close and reopen Firefox use the "Restart" within Add-ons if you made a change requiring a restart, or install "[https://addons.mozilla.org/en-US/firefox/addon/restartless-restart/ Restartless Restart]" ("Ctrl+Alt+R") which will allow you to take Firefox down and restart without having to check the Windows Task Manager to see if Firefox first actually ended. ([http://kb.mozillazine.org/Firefox_hangs Firefox hangs])
In checking the Windows Task Manager be sure to check the "Process" tab not the "Application"tab/

While installing adobe dreamweaver i got the error 16 "Please uninstall and reinstall the Program".

I have recently installed my windows7 but i got the error 16..please help me to solve this issue.

Error 16 http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
-including DW039 https://forums.adobe.com/thread/1500609
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Flash player/Javascript works one minute and then not the next, how can I stop this?

Hello,
Flash player seems to be very inconsistent for me. Generally whenever I logon to the internet it is fine, then after a while it just seems to not work. I then end up having to restart. I have the latest update of Flash player (11.4.402.265) and use Internet Explorer 9, I do have Google Chrome also but I rarely use that. The same thing happens with my Javascript too and again I have the latest update (version 7 update 6).
Also, one problem which now happens ALL THE TIME is I logon to certain websites and the background screen loads up but nothing else does. Sometimes an advert loads but literally nothing else on the page does. I can only think this is related to the Flash & Java problems because the worked fine a few weeks ago and now it started up again.
Any idea on how to help me with these problems, it is getting very frustrating

This is just an example. It is www.redimps.com, it is a football club website. I try to get onto this site and just the background image loads. If you try logging onto the home page yourself, you'll notice this is the background image and everything else isn't there. This applies for a fair few websites.
It is hard to explain but hopefully this helps

InDesign is telling me to uninstall then reinstall the program, how can I safely do that?

Similar Messages

Maybe you are looking for