Indesign issues for windows???

hi, i'm a student who just purchased CC for my windows computer. could someone please help me find the settings for indesign "units and incruments" so I can change the settings from picas to inches. I had no issues with my class's Mac computers but windows is giving me fits.

Preferences are listed under the edit menu on windows.

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    2013-12-04 19:48:19, Info                  DISM   PID=1612 TID=1616 Scratch directory set to 'X:\$WINDOWS.~BT\Windows\TEMP\'. - CDISMManager::put_ScratchDir
    2013-12-04 19:48:19, Info                  DISM   PID=1612 TID=1616 DismCore.dll version: 6.2.9200.16384 - CDISMManager::FinalConstruct
    2013-12-04 19:48:19, Info                  DISM   PID=1612 TID=1616 Scratch directory set to 'X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360'. -
    CDISMManager::put_ScratchDir
    2013-12-04 19:48:19, Info                  DISM   PID=1612 TID=1616 Successfully loaded the ImageSession at "X:\$Windows.~BT\sources" - CDISMManager::LoadLocalImageSession
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Failed to get and initialize the PE Provider.  Continuing by assuming
    that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has previously been initialized.  Returning the existing instance.
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has previously been initialized.  Returning the existing instance.
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Manager: PID=1612 TID=1616 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has previously been initialized.  Returning the existing instance.
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE:
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE:
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.2.9200, Running architecture=amd64, Number of processors=4
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: Dism.exe version: 6.2.9200.16384
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: Executing command line: X:\$Windows.~BT\sources\dism.exe  /logpath:X:\$Windows.~BT\sources\Panther\cbs.log
    /scratchdir:X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360 /image:X:\ /is-serviceable
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\FolderProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Connecting to the provider located at X:\$Windows.~BT\sources\FolderProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\WimProvider.dll -
    CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Warning               DISM   DISM Provider Store: PID=1612 TID=1616 Failed to Load the provider: X:\$Windows.~BT\sources\WimProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\VHDProvider.dll -
    CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Warning               DISM   DISM Provider Store: PID=1612 TID=1616 Failed to Load the provider: X:\$Windows.~BT\sources\VHDProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\ImagingProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Warning               DISM   DISM Provider Store: PID=1612 TID=1616 Failed to Load the provider: X:\$Windows.~BT\sources\ImagingProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\CompatProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Connecting to the provider located at X:\$Windows.~BT\sources\CompatProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: FolderManager
    2013-12-04 19:48:20, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
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    2013-12-04 19:48:20, Warning               DISM   DISM.EXE: Failed to load WimManager. Try running from the Deployment Tools Command Prompt. If the issue persists, ensure that wimgapi.dll
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    2013-12-04 19:48:20, Warning               DISM   DISM.EXE: Failed to add any commands.
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
    2013-12-04 19:48:20, Info                  DISM   DISM Manager: PID=1612 TID=1616 physical location path: X:\ - CDISMManager::CreateImageSession
    2013-12-04 19:48:20, Info                  DISM   DISM Manager: PID=1612 TID=1616 Copying DISM from "X:\Windows\System32\Dism" - CDISMManager::CreateImageSessionFromLocation
    2013-12-04 19:48:20, Info                  DISM   DISM Manager: PID=1612 TID=1616 Successfully loaded the ImageSession at "X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD"
    - CDISMManager::LoadRemoteImageSession
    2013-12-04 19:48:20, Info                  DISM   DISM Image Session: PID=1644 TID=1656 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\OSProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:20, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\OSProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:20, Info                  DISM   DISM OS Provider: PID=1644 TID=1656 Defaulting SystemPath to X:\ - CDISMOSServiceManager::Final_OnConnect
    2013-12-04 19:48:20, Info                  DISM   DISM OS Provider: PID=1644 TID=1656 Defaulting Windows folder to X:\Windows - CDISMOSServiceManager::Final_OnConnect
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\LogProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\LogProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\PEProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\PEProvider.dll.
    - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Failed to get and initialize the PE Provider.  Continuing by assuming
    that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has previously been initialized.  Returning the existing instance.
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Manager: PID=1612 TID=1616 Image session successfully loaded from the temporary location: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD
    - CDISMManager::CreateImageSession
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Getting Provider OSServices - CDISMProviderStore::GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has previously been initialized.  Returning the existing instance.
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM OS Provider: PID=1644 TID=1656 Setting SystemPath to X:\ - CDISMOSServiceManager::SetSystemPath
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Target image information: OS Version=6.2.9200.16384, Image architecture=amd64
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Getting the collection of providers from an image provider store type. -
    CDISMProviderStore::GetProviderCollection
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\CbsProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\CbsProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1656 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for offline use only. - CDISMPackageManager::RefreshInstanceAndLock
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for offline use only. - CDISMPackageManager::RefreshInstanceAndLock
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\MsiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\MsiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
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    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll.
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    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll.
    - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM OS Provider: PID=1644 TID=1656 Get the registry path to the SOFTWARE hive located at X:\Windows\system32\config\SOFTWARE
    and determine if it is loaded. - CDISMOSServiceManager::DetermineBootDrive
    2013-12-04 19:48:22, Info                  DISM   DISM Driver Manager: PID=1644 TID=1656 Further logs for driver related operations can be found in the target operating
    system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll
    - CDISMProviderStore::Internal_GetProvider
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    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll.
    - CDISMProviderStore::Internal_GetProvider(hr:0x80004002)
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll.
    - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Current image session is [OFFLINE] - CTransmogManager::GetMode
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Determined WinDir path = [X:\Windows] - CTransmogManager::GetWinDirPath
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 GetProductType: ProductType = [ServerNT] - CTransmogManager::GetProductType
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Product Type: [ServerNT] - CTransmogManager::Initialize
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Product Type ServerNT : [Yes] - CTransmogManager::Initialize
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AppxManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AppxManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AssocManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AssocManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Provider has previously been initialized.  Returning the existing instance.
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Processing the top level command token(is-serviceable). - CPackageManagerCLIHandler::Private_ValidateCmdLine
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Found the OSServices.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Found the OSServices.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Found the PE Provider.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Finalizing CBS core. - CDISMPackageManager::Finalize
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AppxManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AppxManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AssocManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AssocManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM OS Provider: PID=1644 TID=1672 Successfully unloaded all registry hives. - CDISMOSServiceManager::Final_OnDisconnect
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE:
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE:
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Found the OSServices.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: Compatibility Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

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    Feelme

    Thank god finally my iTunes store is visible now & came back to normal form after uninstalling the "speedbit video downloader" software from my winows 8 PC.  My puzzle solved finaly but still I want to raise my concern to iTunes developers "Why I need to uninstall third party apps to make my iTunes work properly?"  If this is the case all the iTunes users need to restrict themselves and need to spare a lots of their time to investigate before installing other Windows apps.
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    Hi Toll_Hou5e,
    As far as I know there don’t have the KB or article mention we can convert the VMware template image to VHD, you can use the MVMC for the virtual machine convert.
    I don’t familiar with VMware template but base on my experience, the VMware View Connection template can execute the Windows template image sysprep program, VMware may configured
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    More information:
    Migrate virtual machines from a VMware environment to Hyper-V in Windows Server 2012 using a free, simple, standalone tool.
    http://blogs.technet.com/b/virtualization/archive/2012/09/18/migrate-virtual-machines-from-a-vmware-environment-to-hyper-v-in-windows-server-2012-using-a-free-simple-standalone-tool.aspx
    Microsoft Virtual Machine Converter Solution Accelerator
    http://www.microsoft.com/en-us/download/details.aspx?id=34591
    Step-By-Step: Migrating From VMware to Microsoft Hyper-V Server 2012
    http://blogs.technet.com/b/canitpro/archive/2013/03/24/step-by-step-migrating-from-vmware-to-microsoft-hyper-v-server-2012.aspx
    I’m glad to be of help to you!
    We
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    Thanks for helping make community forums a great place.

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