InDesign keeps shutting down, even after reinstall. I want to know how to get technical support
InDesign keeps shutting down, even after reinstall. I want to know how to get technical support so I can get this fix.
I feel your pain Robert. I do believe VZW and Apple knew all along the I6 Plus would not be available on 19 Sep and that it was a way to bolster new contracts, renewed contracts and apple sales stats. It's unfortunate the company wasn't more clairvoyant, most of us would have still pre-ordered but been a little less frustrated.
Similar Messages
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Why does my Premier Pro CC immediately shut down even after reinstalling?
When I open Premier Pro CC it immediately shuts down as soon as I try to map to any file in media browser. I uninstalled, then reinstalled - it is still doing this. Can anyone offer possible solutions?
Hi,
Post in the MacBookPro forum here.
https://discussions.apple.com/community/notebooks/macbook_pro
This is the Mac App Store forum. Don't worry.. might take awhile to adjust to the new ASC.
Carolyn -
Mail application keeps shutting down short after start up - resulting in an error message. how can I repair what is wrong without losing my mail history?
Will I lose my emails I have on there? I have numerous client email files and can't afford to lose any of them. I do have everything backed up but I'm fearful of losing important client info. What if something happened during the back up and it doesn't have my files?
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Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
HT2101 my ipad 4th gen keep shutting down even when i restore ti like new
my ipad 4th gen keep shutting down even when i restore ti like new
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
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This has happens about twice or three times a day. The last time when I took a photo it shut down even though I had 49% battery. When I tried to restart it I got the connect to a power source icon. Then if I wait a few mins I can restart ok and it then shows the battery level as it was before. Has anyone else had this problem? or know what is wrong and how to solve it. Thanks
Hey RichardNWhite,
Thanks for the question, and detailed information. To completely isolate the issue, you may want to follow these steps:
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
For additional information, see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M. -
MacBook Pro keeps shutting down immediately after startup chime
I booted into Windows 7 on my boot camp partition and was about to play Dirt 3 for the 1st time. I was in the options menu of the game and my MacBook Pro just shut down/turned off instantly.
I turned back on, holding in Option so I could boot into Windows again, but the computer just turned off immediately after the startup chime. I turned on again, this time I didn't hold in Option, so I could boot into OS X (my default startup volume) and the same thing happened - MBP shut down immediately after the startup chime. I tried again, same thing. I tried again, and this time it booted fine into OS X, and all seems ok.
Any idea what's going on?Hi. When you were in the recovery drive doing permissions, did you try and run a repair of the boot drive? Did you try single user mode? Try these first and then go back and try to reinstall the operating system.When I say repair boot drive I don't mean permissions. There are both options in disk utilities.When you open disk utilities ,you will see in the left column two drives plus possibly a boot partition that look like an external driv. click on the second drive and in first aid use repair disk. If you still can't boot and it will not let you restore, you may have to do a clean install. http://support.apple.com/kb/PH18869?viewlocale=en_US
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My Ipod Classic keeps shutting down, even when fully charged
I have upgraded my Ipod classic operating system and all was well. Suddenly, it has started shutting down after 5 minutes of use, even when the battery is fully charged.
What iPod software version? Restore the iPod again
But maybe it is just set to sleep in 5 minutes.
Check the settings and set it to OFF
Extras->Alarms->Sleep Timer -
It keeps shutting down even though I set it to never
I got my Lenovo ThinkPad Edge 13 on my 14th birthday on the 18 September, the first time it was used was when I used it. I put it on, set it up, logged on to all my accounts but after 10 minutes it just shut down my sister said it was defualt setting and that I have to change to 'never'. I went Control Panel - System and Security - Power Options on the side clicked "Change when comuptar sleeps" and changed it to Never sleep with turn of display at 1 hour and dim the display at 30 minutes. Yet everytime I use it it shuts down after 10 minutes, so I changed it to 30 minutes to test and it shuts down after 30 minutes but if you go above 30 minutes it won't do it. Please help I need to change it it shuts down over 20 times a day, when I watch a movie I have to restart it more than 5 times and for a episode for my shows The Vampire Diaries, Once Upon A Time, Game Of Thrones, and The 100 it shuts down 1o minutes before the episode finishes. I need to fix it help me please.
This is feature of faulty battery. Most likely you still have Warranty or possibly AppleCare, make Genius reservation and take to Apple for evaluation.
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the iphone 5c still has problems with battery life and shuts down after complete charge. this happened after 8.1 update, I tried every way to shut things down, still no luck. what can I do next?
I did a soft reset, and I went to the discussion and turned every down or off. This is definitely a hardware problem.
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I have had my Macbook Pro since 2011 and it has been great until now. Suddenly, I can no longer get past the grey screen just after I log in. The grey screen appears with a loading bar, and the bar get 1/4 of the way complete, then the computer shuts off. My power cord seems to be working fine because this problem still occurred after using another power cord (from another Macbook). Keyboard does not light up, and the small green lights on the left side of the computer do not light up (this is an older version and these light indicate how charged the computer is). It is using the OS X Yosemite and recently had total clearing of the hard drive as it was transferring from one owner to another, so the hard drive isn't nearly full enough to be causing this problem. I've never run into this problem before with other Macbooks.
Help!Hi. When you were in the recovery drive doing permissions, did you try and run a repair of the boot drive? Did you try single user mode? Try these first and then go back and try to reinstall the operating system.When I say repair boot drive I don't mean permissions. There are both options in disk utilities.When you open disk utilities ,you will see in the left column two drives plus possibly a boot partition that look like an external driv. click on the second drive and in first aid use repair disk. If you still can't boot and it will not let you restore, you may have to do a clean install. http://support.apple.com/kb/PH18869?viewlocale=en_US
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My iphone 4s keeps shutting down even when i still have battery left.
i bought my iphone 4s it worked fine for a couples of days then it starts shutting off randomly even when i still have battery left so i plug my iphone in the wall it begins to charge and when i take it out i loose so much battery like 15 minutes and its gone i wait till the batterys is all gone and i leave it charging over night then i start facing an even bigger problem when i put my iphone in the wall charger the charger comes up but the apple logo doesnt come up at all so i start to put it in the computer it takes almost an hour to get the apple logo i restored it a couple of times i keep doing the sleep+home button it didnt work so whats wrong with it is it the battery? should i get the battery replaced the apple store is to far from where i live so please tell me whats wrong with it
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... -
CS4 InDesign keeps shutting down
I have version 6.0 where do I find new updates for InDesign CS4? Anybody have this problem and found a fix?
Here is a link to a page that provides links to all updates available for Adobe software:
Direct Updates
https://www.adobe.com/downloads/updates/ -
when i try to open ff it says to close it first but i have not open it yet
See:
* http://kb.mozillazine.org/Profile_in_use
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding -
My macbook air takes longer time to shut down even after having 32GB of free space in it.
Please give me solution fast.
And that's tested with your Mac? That's fast (I only get about 23Mbps with my ISP!).
You should have no trouble with slow page loading. You might want to change your DNS's through the Network panel in System Preferences. I would try the OpenDNS servers:
208.67.222.222
208.67.220.220
If that doesn't help, call back...
Clinton
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