Indesign, Photoshop & Illustrator won't launch, no preference files

Just downloaded Creative Cloud on a Mac OS 10.7.5 and programs work except for Indesign, Photoshop and Illustrator, which do absolutely nothing when I try to start them. When I go into preferences, there are no files in the folders for these programs which leads me to think new preferences aren't being created when I download them. How do I get the preferences so those programs will actually open?

If you installed the 2014 versions, then that won't work. They require OSX 10.8 at least. Otehrwise check your folder permissions.
Mylenium

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