InDesign repeatedly freezing up

My InDesign keeps freezing up. Sometimes it's immediately upon opening a document. Sometimes I get to do two or three things, and then it freezes up. I've restarted InDesign, restarted the whole computer. I also did the "preferences" fix, but no go. (Though it was after the "preferences fix" that I got to do anything at all -- i.e., it didn't freeze immediately on opening a document, but just after carrying out one or two activities.)
Here's my hang report URL at pastbin.com: http://pastebin.com/5YJ1kGLq (named "doobieInDesignFreezing"). My crash report: http://pastebin.com/TYDpFBTm (named "doobieInDesignFreezingCrash"). Would like to get back to work. Thanks.
Details: OS X 10.8.2.    2.8 GHz Intel Core i5.    InDesign CS 5.5 (when I cleared my Preferences, I noticed it said "7.5" for the folder name.)

Well, as you may know, that didn't work. I next uninstalled and then reinstalled InDesign. That didn't work.
At this point, I had been holding for three hours at Adobe phone support, and someone finally answered. They told me that CS5.5 is incompatible with the new Apple operating system. Wow. I cannot believe I had to spend seven hours struggling with this issue, jumping through every hoop imaginable, including three hours on phone hold with Adobe, to discover something that should have been shared with Adobe product users BEFORE those users opted to install that new system.
I installed the trial version of InDesign CS6 and that indeed does appear to have resolved the issue. This is no way for Adobe (or Apple, for that matter) to conduct business -- basically using me as an unwitting tester of their programs. And, incredibly, Adobe wanted to CHARGE me for the phone call. Unbelievable.
I still appreciate your help, Peter, but what a disfunctional system. Unbelievable.
Deb

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