Indesign slow with Bridge -Photoshop-Illustrator

Question

Hello there,
First, sorry for my english i'm French.
One of my collegue is experiencing  issue with CS6 indesign.
Installed in a PC with Intel core i7 370 2.93/2.93 gHZ, 16 GB RAM.
Windows seven 64 bits.
Once he open a files of more than 10 Mb in Indisign and open in the same times Bridge or photoshop to integrate pictures or illustrator the PC get really slow and the users must wait several minutes to get the work done.
I never use myself The CS6 so I don't know if this behaviour is normal.
Before that the user was using CS4 and he did not have so much trouble with the same kind of files and he was doing the same work on it.
Beside the CS6, the unit has some standart software installed, Microsoft office 2003 and basically that's all except web navigator and some soft like cccleaner,VLC,Quicktime, nero burning room, kaspersky antivirus...
He never get any error message, or blue screen or whatever...microsoft and adobe updates are done.
All users in the services have the same hardware and software and this is the only one who had issue, the only difference is that he is working on bigger files.
I have ask him to try to work on the PC of his colllegue to check if issue appears to but he willbe able to do the test tomorow PM only.
When we have migrate from CS4 to CS6, I did not reinstall windows, just desinstalled CS4 and then install CS6.
I didn't use the CS cleaner tool....
Did someone knows where the issue can come from ? drive access or software related ?
It's busy timing for now so I don't want to reinstall all the PC and CS6 before knowing it will solved the issue.
Thx a lot,
Elisa

Answer 1

Is there any technical support when you buy CS6 ???
I mean our compagny had Cs4 before and now -  like there is no upgrade anymore-  we bought 9 complete CS6 license ( including 2 master) and no help from adobe ?
So basically:  adobe, it's we get your money we are happy if  you have issue,  we don't give a s**t !!!