Indesign suddenly asking for serial number and rejecting the one I have

Hi,
This question is very similar to that of act_writ from 19/10/2014 ("Sudden trouble opening InDesign - serial number rejected")
- I am asking again because that question was not answered.
We have InDesign CS6 on a Mac, purchased last year with a student license. It always worked and opened the program without asking for a login. All of a sudden yesterday it asked for a login and the serial number, but it rejects the serial number I have received when purchasing the product.
I am still a student so it should not have expired.
Any help would be appreciated - I am pretty desperate as the customer support agent I contacted could not help me.
Thanks!

A serial should be ok if it was ok.
Exceptions are: If the serial was used several times in a way which is causing doubts of its legal use, then will Adobe deactivate it (e.g. use of several serial in connection with illegal copies) or when Adobe shuts down the activation server as it was done with CS2, but the user could replace it with a common serial.
Normal, with a running program it will never ask for a serial, only if the user clean up his computer and delete some folder and files where activation files are hidden. But in that case the serial should be inserted with the next start or in the wort scenario you might uninstall all programs and install them again to be able to enter the serial.
For non English (including UK and US and International) versions users the serial can also fail when the localisation files are deleted.
Maybe that you exchange the serial with some other number or a number from another product which was bundled?

Similar Messages

I am installing acrobat XI, but is asked for serial number. My DVD does not have it.

I am installing acrobat XI, but is asked for serial number. My DVD does not have it.

Find your serial number quickly

Photoshop cs3 extended asking for serial number and activation after having the program for over 5 years now

for some reason the program out of the blue is asking for a serial number and activation. I can't find the case anymore. does anyone have a way I can contact adobe directly to see if they can help me solve this problem.
Everywhere I look points me back to the forum or troubleshooting menus.
thanks

It may think you have a different computer if you've changed some of the hardware recently.
Did you purchase the software as a download or register it with Adobe? If so, your serial number may be available from them directly. Click first the red A logo at the top of this page, then drill down through [Manage Account] to see the products they have on file for you.
If you've physically lost your serial number and never registered it with Adobe, it's like losing a wad of cash on the street. You're responsible for holding onto your valuables and no one's going to step up and replace it for you.
The Creative Cloud Photographer's Bundle subscription package is still available for $9.99 a month, as far as I know.
-Noel

Acrobat 8 suddenly asks for serial number, won't launch

I have Acrobat Professional 8.1.3 as part of CS3 Design Premium, student license. Acrobat was not a separate disk. It was installed along with the rest of CS3 and always launched normally. Today, it requested the serial number and would not launch without it. It is acting as if it isn't registered. Rest of the suite is launching normally. I input the serial number from the disk, and it is rejected as incorrect. What is going on?

Just FYI - It's a known issue.
Here is the link:

CS2 InDesign, why is it suddenly asking for serial number, then not accepting it?

I have been using CS2 since it came out as an upgrade to CS1. Now with art work in process, suddenly InDesign can not be used. How might this be corrected?

Okay, thanks. I will check.
Regarding Marvin's thought that one cannot upgrade individual programs within Creative Suites, that is incorrect. On the box of Acrobat 9 Pro it lists CS, CS2 and CS3 as qualifying programs for the Pro 9 upgrade. The interruption of part of the suite by the 9 Pro installation is clearly an Adobe error and I am surprised at how quickly the support teams have dropped the ball here.
Thanks,
~ Page

CS3 Suddenly asking for serial number after 2 years of use.

I have been using CS3 for two years on a daily basis and suddenly it is asking me to input my serial number as if I was installing it for the first time. When I input my serial number it says it is invalid. I am unable to access any application in CS3. Does anyone know why this is happening and what I can do to stop it. This is my job. I need access to the software that I paid for.

Try this:
http://www.adobe.com/support/contact/licensing.html

Why is Aperture suddenly asking for serial number?

I have just arrived in the Middle East to shoot some work, opened up Aperture (2) and it's asking for the product serial number. I have been using Aperture for 2 1/2 years and it has never asked me for this. Why is it doing this??? And needless to say, I don't have it with me. How frustrating! I have not upgraded anything on the laptop...same setup as before I left.

Since you are away from the serial # I would either call AppleCare or download a trial version... Oops, you said Aperture 2. Don't think Apple has a trial of 2 posted anywhere and if you use a trial of 3 you wouldn't be able to import any library you create back into 2. Try AppleCare.

CS masters is activated but still asking for serial number and stating it's invalid!

I recently used fireworks, but at startup it suddenly asked me for my serial number for CS6 master collection. upon entering the serial number it states that this is invalid!
This is unacceptable. I tried reinstalling, but this does not help either.
How can this be resolved?

Error "The serial number is not valid for this product" | Creative Suite

I have install adobe xPro but it is asking for serial number and this has not been issued to be

Dear Colleagues,
I have installed the adobe acrobat X1 Pro but it is asking for a serial number that is not issued to me.
How can i get a serial number for this trial document

Trials don't use serial numbers. If it asks for one, then the trial has self-destructed and there is no way to revive it unless you buy it.
Adobe trial software expired early
Mylenium

Acrobat X suddenly asking for serial number

I am a subscriber to the Creative Cloud, and everything has been working as expected. Today I opened Acrobat X and received the following:
Can someone explain this please?
Reards, Bryan

This was installed via the AAM on a clean install of Windows 7 ... not preisntalled.

I have purchased Photoshop CC but I'm still unable to download and open lightroom, it still asks for serial number?

Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
Regards
Jason

Uninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.

Keeps asking for serial number since upgrading

Just took the plunge and despite some dodgy reviews, I upgraded elements via a disc install. Now each time I open it, it asks for serial number and assumes I am still on trial. This despite my account showing it is registered. Also it has up graded and not brought any plug ins with it to the newer versions.
Think I will just stick to Lightroom completely and write this version off.
Any advice on sorting this buggy upgrade out?

Try Shikha's solution from this thread:
Elements 12 - not working

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in using the account that has the subscription the one you used above to Activate Photoshop.

Ive downloaded csk6 design and web premium trial its asking for serial number

I've downloaded cs6 design and web premium trial its asking for serial number, WHERE DO I GET SERIEL NUMBER FOR TRIAL

There are no serials for trials. it simply has expired. Read this:
Adobe trial software expired early
Mylenium

ARD asking for Serial Number after Upgrade to OSX 10.9 and ARD 3.7?

Hello All,
I bought ARD 3.6.1 back in 2012 from MAC Store. Yesterday, I decided to upgrade to OSX Mavericks and the upgrade forced ARD to update to 3.7 from 3.6.1 and now ARD is asking for serial number... Never had a Serial Number since I bought it from Mac Store. Anyone with same problem?
Many Thanks in Advance!
App Store Update says I have 3.7 already installed.

Not sure how that would happen but you should be able to revert to the Mac App Store version with the following steps:
1. Launch the App Store app
2. Go to the Purchases secton and verify that Apple Remote Desktop is showing in your list
3. Assuming it's in your list, delete Remote Desktop.app from /Applications
4. Verify that Remote Desktop.app is not installed on any other mounted volumes using Spotlight
5. If it is installed then either unmount those volumes or delete the app from those other locations
6. Go back to the Purchases section of the App Store app
7. If Apple Remote Desktop is shown as "Installed" then select "Reload Page" from the "Store" menu
8. The entry for Apple Remote Desktop should now give you the option to "Install"
9. Click "Install"
After installation you should have the correct Mac App Store version that does not prompt for a serial number.

Indesign suddenly asking for serial number and rejecting the one I have

Similar Messages

Maybe you are looking for