InDesign Suddenly Not Recognizing Serial Number

I have CS2, which I installed right after I bought the Intel Mac, 3 years ago.
Was able to enter the Photoshop serial number that it wanted at that time, but I have since lost or misplaced the folder that had all my Adobe registration info.
I have the Photoshop disks, the manuals [remember when you actually GOT manuals!], the original boxes, but I can find only ONE serial number, 6.5 upgrade, and the CS2 Install disk doesn't like it.
I have the CS2 serial number.
Here's the problem:
A last week, I had InDesign open and minimized all day while I was dealing with a website issue that took way longer than I thought it would. Forgot all about InDesign. When I tried to shut down at the end of the day, I had to ForceQuit InDesign, but it closed.
The next morning when I tried to open InDesign to continue working, I was presented with the registration page.
I HAVE no serial number just for InDesign except for a previous upgrade [removed by forum moderator] but the InDesign screen doesn't like that at all.
So, I thought I would see if I could re-install it from the original CS2 disks. I put in the first disk and IT wants information! I supplied the serial number but it asks for the serial number of a Photoshop 5.0 or later. I have 5.0, 5.5, and 6.0 - the disks, the manuals, the original boxes, and I entered the ONE serial number I was able to find. It didn't like it.
I've had several Adobe IDs, numerous computer, lots of different email addresses, four or five different physical addresses, and during the past 3+ years have dealt with power outages blowing machines, a flood, and no printer on this Mac. One of my accounts is showing some product registrations, but not all and not a Photoshop 5.0 or beyond. It's showing Elements and Premier, which I purchased afterward for my husband's PC.
Once upon a time, I printed out a record of all the PageMaker, PageMill, and Type purchases, but it's in that mysterious missing "Adobe" folder - the hanging file labeled "Adobe" is empty.
I've entered help desk tickets, but the "resolved" my problem without resolving my problem and haven't responded to my "reopened" ticket.
Now, today, InDesign won't even open at all, even to the registration screen. I do not know what to do.
What can I do?  I'm still on Tiger, if that matters at all.
Anyone know. I really need to get into InDesign. Would love to upgrade to CS4, but just cannot afford it right now.
HELP!

I guess I didn't read well enough. I really appreciate your help. I did bookmark that page, and THIS TIME I will READ it!
In the middle of cleaning out my Gmail inbox (which was why I didn't respond immediately - way too much "marketing mail" in there). My mind's too muddled right now to make much sense of "techy" stuff, and I'm on a different computer. But I promise, I will give the situation more attention. About the same time that happened, other weird stuff started happening. Haven't pinpointed it. Am on a Mac - guess I felt "too safe".
Thanks again,
Karen

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