InDesign suddenly painfully slow to edit text.

As the title says, you type a few words in and look at the screen and maybe 2 letters are there, the curser has disappeared and you have to wait 5/6 seconds for the text to appear, but that is not all, when the curser reappears, turns into the hourglass, and flashes another 5/6 seconds.
We upgraded to CS6 a few months ago and there were a few occasions when the program would start acting funky, slow down and the computer would give out a load whirring like the hard drive was speeding up with a lot of activity.  I would save, quit everything and reboot and all would be well for another week .
That is until yesterday, when the above started happening and rebooting didn't help. We tried using CCleaner on the hard drive and the IT guru checked the hardware, but found nothing, but did note that it was one of the slower machines in the office (x86, running Windows 7). So we uninstalled and reinstalled it on a faster 64bit machine running XP Pro. Still no good.
This morning I remembered an old trick from FrameMaker and Exported one of the files to an IDML file and reopened it, but it still was no good. Amazingly, the file went from 2.7Mg to 79Kb and reopened to 1.7mg! Could that be right ... 79Kb?
The really odd thing is that I needed to change a term globally in a document and I had no problem using the Find/Change dialog box to do individual changes and global changes with no speed issues. I was able to generate an updated TOC also, but the minute I tried to edit text the problem was still there.
I don't know what to try next?
I know Indesign has a mini-save / file recovery function, are there preferences to set or a way to turn it off to see if that is the problem? (I'm grasping at straws here)

Thanks for the reply!  I was wrong about it being windows 7, here is some more info:
Original Machine:
Dell 470, x86 Intel processor*, XP Pro, 4Gb RAM
Switched to:
Dell 690, Intel Xeon processor*, XP Pro, 16Gb RAM
I asked about InDesign running on the 64 bit machine and was told that it just ignores the 64 and runs 32 bit ...... Hmmmm ,,,,,,,
*Sorry, I don't have the full processor info at home.

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      1 2.4 GHz Intel Core i5 CPU: 2-core
      8 GB RAM Upgradeable
      BANK 0/DIMM0
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      BANK 1/DIMM0
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          Status: OK
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       Jan  7 11:52:49 com.apple.xpc.launchd.domain.user.99: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 11:52:49 com.apple.xpc.launchd.domain.user.99: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory
       Jan  7 12:07:36 process iPhoto[490] thread 12067 caught burning CPU! It used more than 50% CPU (Actual recent usage: 93%) over 180 seconds. thread lifetime cpu usage 90.200179 seconds, (88.682346 user, 1.517833 system) ledger info: balance: 90012025000 credit: 90016246356 debit: 4221356 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 96436947650
       Jan  7 12:19:32 com.apple.xpc.launchd.domain.pid.quicklookd.536: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app
       Jan  7 12:21:38 process WindowServer[134] caught causing excessive wakeups. Observed wakeups rate (per sec): 174; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 130324
       Jan  7 12:24:23 process Image Capture Ex[494] caught causing excessive wakeups. Observed wakeups rate (per sec): 1570; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45166
       Jan  7 12:28:45 process iPhoto[643] thread 21591 caught burning CPU! It used more than 50% CPU (Actual recent usage: 90%) over 180 seconds. thread lifetime cpu usage 90.114637 seconds, (88.373536 user, 1.741101 system) ledger info: balance: 90002127665 credit: 90005648813 debit: 3521148 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 99086317519
       Jan  7 12:30:17 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.655: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
       Jan  7 12:30:17 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.655: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
       Jan  7 13:13:15 process com.apple.WebKit[827] caught causing excessive wakeups. Observed wakeups rate (per sec): 560; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 55866
       Jan  7 20:09:33 process iPhoto[643] caught causing excessive wakeups. Observed wakeups rate (per sec): 198; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 269536
       Jan  8 01:12:04 AppleUSBMultitouchDriver::validateChecksum - 512-byte packet checksum is incorrect (expected 0xf60c, checksum bytes were 0xdead)
       Jan  8 15:06:18 com.apple.xpc.launchd.domain.pid.quicklookd.1302: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app
    Memory: iPhoto (UID 501) is using 2093 MB
    kexts
       com.logmein.driver.LogMeInSoundDriver (4.1.46f67)
    Daemons
       com.adobe.fpsaud
       com.apple.installer.osmessagetracing
       com.logmein.raupdate
       com.macpaw.CleanMyMac2.Agent
       com.sharpcast.xfsmond
    Agents
       com.adobe.ARM.UUID
       com.apple.AirPortBaseStationAgent
       com.apple.photostream-agent
       com.citrix.AuthManager_Mac
       com.citrix.ReceiverHelper
       com.citrix.ServiceRecords
       com.google.keystone.user.agent
       com.logmein.LMILaunchAgentFixer
    Startup items
       /Library/StartupItems/ProTec6b/DemoOver
       /Library/StartupItems/ProTec6b/Nalpeirond6b
       /Library/StartupItems/ProTec6b/ProTec6b
       /Library/StartupItems/ProTec6b/StartupParameters.plist
    dylibs
       /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
       /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.703/_platform_specific/mac_x64/libwidev inecdm.dylib
       /usr/lib/HDREfexProFC.dylib
    App extensions
       com.getdropbox.dropbox.garcon
    Contents of /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
       - mod date: Jun  7 11:58:25 2013
       - checksum: 1591517921
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>ServiceIPC</key>
        <true/>
        <key>MachServices</key>
        <dict>
        <key>com.citrix.AuthManager_Mac</key>
        <true/>
        </dict>
        <key>Label</key>
        <string>com.citrix.AuthManager_Mac</string>
        <key>WaitForDebugger</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac</ string>
        </array>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>Disabled</key>
        <false/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
       - mod date: Jun  7 11:58:25 2013
       - checksum: 676087606
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.citrix.ReceiverHelper</string>
        <key>RunAtLoad</key>
        <true/>
        <key>KeepAlive</key>
        <dict>
        <key>SuccessfulExit</key>
        <false/>
        </dict>
        <key>WaitForDebugger</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper</st ring>
        </array>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>Disabled</key>
        <false/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.citrix.ServiceRecords.plist
       - mod date: Jun  7 11:58:25 2013
       - checksum: 1445213025
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>ServiceIPC</key>
        <true/>
        <key>MachServices</key>
        <dict>
        <key>com.citrix.Beacons</key>
        <true/>
        <key>com.citrix.ServiceRecords</key>
        <true/>
        </dict>
        <key>Label</key>
        <string>com.citrix.ServiceRecords</string>
        <key>RunAtLoad</key>
        <true/>
        <key>KeepAlive</key>
        <true/>
        <key>WaitForDebugger</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords</st ring>
        </array>
       ...and 8 more line(s)
    Contents of /Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist
       - mod date: Nov 10 20:47:41 2014
       - checksum: 94065829
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.LMILaunchAgentFixer</string>
        <key>OnDemand</key>
        <true/>
        <key>ThrottleInterval</key>
        <integer>1</integer>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer< /string>
        <string>fromlaunchagent</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.logmein.logmeingui.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 849719711
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeingui</string>
        <key>LimitLoadToSessionType</key>
        <array>
        <string>Aqua</string>
        </array>
        <key>OnDemand</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeInGUI.app/Contents/MacOS/LogMeInGUI</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
       </dict>
       </plist>
    Contents of /Library/LaunchAgents/com.logmein.logmeinguiagent.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 1227007658
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeinguiagent</string>
        <key>LimitLoadToSessionType</key>
        <array>
        <string>Aqua</string>
        </array>
        <key>OnDemand</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS /LMIGUIAgent</string>
        </array>
        <key>RunAtLoad</key>
        <false/>
        <key>Sockets</key>
        <dict>
        <key>Listeners</key>
       ...and 19 more line(s)
    Contents of /Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 3390435066
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeinguiagentatlogin</string>
        <key>LimitLoadToSessionType</key>
        <array>
        <string>LoginWindow</string>
        </array>
        <key>OnDemand</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS /LMIGUIAgent</string>
        </array>
        <key>RunAtLoad</key>
        <false/>
        <key>Sockets</key>
        <dict>
        <key>Listeners</key>
       ...and 19 more line(s)
    Contents of /Library/LaunchDaemons/com.gopro.stereomodestatus.plist
       - mod date: Jan 29 17:22:17 2014
       - checksum: 2319101607
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.gopro.stereomodestatus</string>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>RunAtLoad</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/GoPro/Tools/StereoModeStatus.app/Contents/MacOS/StereoMod eStatus</string>
        </array>
       </dict>
       </plist>
    Contents of /Library/LaunchDaemons/com.logmein.logmeinserver.plist
       - mod date: Jan  7 12:05:30 2015
       - checksum: 1427099528
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Debug</key>
        <true/>
        <key>Disabled</key>
        <true/>
        <key>Label</key>
        <string>com.logmein.logmeinserver</string>
        <key>LegacyTimers</key>
        <true/>
        <key>OnDemand</key>
        <false/>
        <key>ProcessType</key>
        <string>Interactive</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/MacOS/LogMeIn</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StandardErrorPath</key>
        <string>/Library/Logs/LogMeIn/stderr.log</string>
        <key>StandardOutPath</key>
       ...and 7 more line(s)
    Contents of /Library/LaunchDaemons/com.logmein.raupdate.plist
       - mod date: Nov 10 20:46:56 2014
       - checksum: 3493110929
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
        <dict>
        <key>Label</key>
        <string>com.logmein.raupdate</string>
        <key>OnDemand</key>
        <true/>
        <key>RunAtLoad</key>
        <false/>
        <key>KeepAlive</key>
        <false/>
        <key>LaunchOnlyOnce</key>
        <true/>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/LogMeIn/update/raupdate</string>
        <string>/s</string>
        </array>
        <key>StandardErrorPath</key>
        <string>/Library/Logs/LogMeIn/stderr.log</string>
        <key>StandardOutPath</key>
        <string>/Library/Logs/LogMeIn/stdout.log</string>
        <key>WorkingDirectory</key>
        <string>/Library/Application Support/LogMeIn/bin/</string>
       ...and 2 more line(s)
    Contents of /Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist
       - mod date: Sep  1 15:15:35 2014
       - checksum: 2214847194
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.macpaw.CleanMyMac2.Agent</string>
        <key>MachServices</key>
        <dict>
        <key>com.macpaw.CleanMyMac2.Agent</key>
        <true/>
        </dict>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent</string>
        </array>
        <key>ServiceIPC</key>
        <true/>
        <key>Sockets</key>
        <dict>
        <key>MasterSocket</key>
        <dict>
        <key>SockFamily</key>
        <string>Unix</string>
        <key>SockPathMode</key>
        <integer>438</integer>
       ...and 8 more line(s)
    Contents of /Library/LaunchDaemons/com.sharpcast.xfsmond.plist
       - mod date: May  4 20:28:27 2013
       - checksum: 3377386094
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//ENhttp://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <!-- SugarSync version 1.9.96.111090.20130403 -->
       <plist version="1.0">
       <dict>
        <key>Disabled</key>
        <false/>
        <key>Label</key>
        <string>com.sharpcast.xfsmond</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Library/Application Support/SugarSync/scxfsmond</string>
        <string>-log</string>
        <string>error</string>
        <string>-launchd</string>
        </array>
        <key>Sockets</key>
        <dict>
        <key>Listeners</key>
        <dict>
        <key>SockFamily</key>
        <string>Unix</string>
        <key>SockPathMode</key>
        <integer>438</integer>
        <key>SockPathName</key>
       ...and 14 more line(s)
    Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
       - mod date: Jul 24 11:11:09 2013
       - checksum: 394026997
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.adobe.ARM.UUID</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
        <string>semi-auto</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>12600</integer>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.google.keystone.agent.plist
       - mod date: Nov 30 14:26:35 2014
       - checksum: 4084537214
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
        <key>Label</key>
        <string>com.google.keystone.user.agent</string>
        <key>LimitLoadToSessionType</key>
        <string>Aqua</string>
        <key>ProgramArguments</key>
        <array>
         <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
         <string>-runMode</string>
         <string>ifneeded</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>3523</integer>
        <key>StandardErrorPath</key>
        <string>/dev/null</string>
        <key>StandardOutPath</key>
        <string>/dev/null</string>
       </dict>
       </plist>
    Listeners
       cupsd: ipp
    User login items
       Garmin Express Service
       - /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app
       Dropbox
       - /Applications/Dropbox.app
       Google Chrome
       - /Applications/Google Chrome.app
       ThisLife Uploader
       - /Applications/ThisLife Uploader.app
       WDQuickView
       - /Library/Application Support/WDSmartWare/WDQuickView.app
    Safari extensions
       Evernote Web Clipper
       - com.evernote.safari.clipper
    Widgets
       iCal
       Earth
    Restricted files: 339
    Lockfiles: 101
    Elapsed time (s): 844
    Wow, that's a lot of data for you to sift through, but I suppose you know what you are looking to find. I bet you earned every one of those points. Thanks, Linc. All the folks in the world waiting for me to share their photos with them thank you as well : )  Cathleen

  • Mid 2011 Macbook Air Painfully slow.

    Mid 2011 Macbook Air Painfully slow.
    Hey everyone.  I am writing about my 13 inch Mid 2011 Macbook Air. 
    Recently it has been extremely slow and on occasion has not started up.
    I have reset the PRAM and SMC already, yet it is still very slow.  I have a couple theories about what might have caused it, are they plausible?
    Theory 1:  It’s a software problem. I tried to upgrade to 10.8.2 but halfway through the upgrade the computer restarted and somehow I was still on 10.8.1.  For fear of a big issue happening I didn’t try to upgrade again. Perhaps it is a flaw in Apple’s software update? 
    The important thing to note about this update is that I tried to install 10.8.2 around a month or two weeks BEFORE I started having problems.  So if these issues were due to 10.8.2’s failed update then it certainly was a delayed reaction. 
    I would of course like to update to 10.8.2 BUT as my computer is acting EXTREMELY slow and having trouble turning on occasionally I am worried the software update will completely brick the machine.  Is that possible?  Should I actually finish through with the software update?
    Theory 2:  It was an electricity problem. 
    The computer died when I was sitting at a café plugged into their wall sockets.  A few days later when I came back to the same spot with my old macbook which is now being used in lieu of the Air it suddenly turned black for a little while. Sensing it might be an electricity surge or something with their system I unplugged the cable.  I am not sure if that was paranoia though. 
    Can an electricity surge or a bad outlet fry a computer?  Can it fry the ram so the computer is extremely slow? Does that theory hold any water? 
    Thanks for your help diagnosing this problem.
    All the best. 

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac. 
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. 
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. 
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands. 
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply. 
    Launch the Terminal application in any of the following ways: 
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) 
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. 
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid. 
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