Indesign uninstall and reinstall

I am on Mac OS 10.8.5 with a Creative Cloud membership. I opened InDesign and it gave a message to uninstall and reinstall the program and reported Error 11.  I uninstalled and went to Creative Cloud and it says my InDesign is up-to-date and will not let me reinstall. What next?

http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Similar Messages

  • I have an old version of InDesign CS5, have not used in a while..about a year.  It will not load nor allow me to uninstall and reinstall, please help.  I have original discs and serial number.  How can I fix this?

      I have an old version of InDesign CS5, have not used in a while..about a year.  It will not load nor allow me to uninstall and reinstall, please help.  I have original discs and serial number.  How can I fix this?

    CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

  • How to uninstall and reinstall Adobe InDesign CS5?

    My Adobe InDesign CS5 stopped opening properly. Upon startup all the menu items were grayed out and unaccessible. Adobe Chat support advised me to uninstall and reinstall CS5.
    My other Adobe programs are working fine. (CS5 photoshop, illustrator, acrobat, etc.)
    MacBook Pro OS10.9.3
    Anyone know how to uninstall and reinstall CS5?
    Unfortunately Adobe chat service no longer supports this function on this older software.
    Thanks for your help.

    before you go to the trouble of uninstalling/reinstalling--try this (it's called resetting the preferences)
    OOPs--I forgot that I was in the indesign forum
    There is a quick and easy method for doing this using the keyboard: close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. There are two downsides to this method, however. First, you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow), and second, anytime you replace the preferences you will lose most program customizations, and using the keyboard method leaves you with no backup to restore them when the problem turns out to be something else.
    My preferred method is to CLOSE INDESIGN and do a “manual” prefs replacement, which consists of finding and renaming the two files which make up the preference set: InDesign Defaults and InDesign SavedData. BOTH of these files should be replaced at the same time. You can delete them, but renaming or moving them will give you the opportunity to copy them back in the event that new prefs doesn’t cure your issue. When you restart ID, the program will look for these two files, and when they are not found, a new default set will be written.
    source: Troubleshooting 101: Replace, or "trash" your InDesign preferences

  • I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!

    I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!

    Ok, thanks for your help. I believe I pasted all the info from your answer. Since Photoshop and inDesign are crashing as well, will you need that too?
    May  8 16:04:41 iMac com.apple.launchd.peruser.501[126] ([0x0-0x4d04d].com.adobe.illustrator[493]): Job appears to have crashed: Segmentation fault: 11
    May  8 16:04:42 iMac ReportCrash[496]: Saved crash report for Adobe Illustrator[493] version 367 (14.0.0) to /Users//Library/Logs/DiagnosticReports/Adobe Illustrator_2014-05-08-160442_-iMac.crash
    May  8 16:04:42 -iMac ReportCrash[496]: Removing excessive log: file://localhost/Users/xxxxxx/Library/Logs/DiagnosticReports/Adobe%20Illustrato r_2014-05-06-152657_-iMac.crash
    Process:         Adobe Illustrator [273]
    Path:            /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         367 (14.0.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [131]
    Date/Time:       2014-05-06 15:29:44.038 -0700
    OS Version:      Mac OS X 10.7.5 (11G63b)
    Report Version:  9
    Interval Since Last Report:          353 sec
    Crashes Since Last Report:           6
    Per-App Interval Since Last Report:  11182846 sec
    Per-App Crashes Since Last Report:   7
    Anonymous UUID:                     
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
    VM Regions Near 0xffffff5a:
    --> shared memory          00000000ffff0000-00000000ffff2000 [    8K] r-x/r-x SM=SHM 
    Application Specific Information:
    objc[273]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   AdobePDFL                               0x024104cd ASrealloc + 737
    1   AdobePDFL                               0x0236f588 CosDocEnumEOFs + 27326
    2   AdobePDFL                               0x0236d907 CosDocEnumEOFs + 20029
    3   AdobePDFL                               0x0236fd46 CosDocEnumEOFs + 29308
    4   AdobePDFL                               0x0227d782 ASTextIsEmpty + 1146
    5   AdobePDFL                               0x0212779f PDFontPSFlushIncrGlyphList + 65853
    6   AdobePDFL                               0x02127966 PDFontPSFlushIncrGlyphList + 66308
    7   AdobePDFL                               0x02129f93 PDFontPSFlushIncrGlyphList + 76081
    8   AdobePDFL                               0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
    9   AdobePDFL                               0x02111b26 PDFLPrintDoc + 6322
    10  AdobePDFL                               0x021dccac PDSetHostEncoding + 2412
    11  AdobePDFL                               0x021dce02 PDSetHostEncoding + 2754
    12  AdobePDFL                               0x02114eba PDFLInitFriends + 2122
    13  AdobePDFL                               0x021149c8 PDFLInitFriends + 856
    14  com.adobe.illustrator.plugins.PDF Suite          0x16884096 PluginMain + 163654
    15  com.adobe.illustrator.plugins.PDF Suite          0x16883b61 PluginMain + 162321
    16  com.adobe.illustrator.plugins.PDF Suite          0x168840f2 PluginMain + 163746
    17  com.adobe.illustrator.plugins.PDF Suite          0x16862872 PluginMain + 26402
    18  com.adobe.illustrator.plugins.PDF Suite          0x16862c7b PluginMain + 27435
    19  com.adobe.illustrator.plugins.PDF Suite          0x1685c1f3 PluginMain + 163
    20  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607
    21  com.adobe.illustrator                   0x006a89c6 0x1000 + 6977990
    22  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093
    23  com.adobe.illustrator                   0x00586e2d 0x1000 + 5791277
    24  com.adobe.illustrator                   0x0052f513 0x1000 + 5432595
    25  com.adobe.illustrator                   0x00539777 0x1000 + 5474167
    26  com.adobe.illustrator                   0x0053d599 0x1000 + 5490073
    27  com.adobe.illustrator                   0x00515187 0x1000 + 5325191
    28  com.adobe.illustrator                   0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
    29  com.adobe.illustrator                   0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
    30  com.adobe.illustrator                   0x0004210a 0x1000 + 266506
    31  com.adobe.illustrator                   0x0053c893 0x1000 + 5486739
    32  com.adobe.illustrator                   0x0053a574 0x1000 + 5477748
    33  com.adobe.illustrator                   0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
    34  com.adobe.illustrator.plugins.PDF Format          0x10122118 0x1010f000 + 78104
    35  com.adobe.coretech.adm                  0x0dd83d85 0xdd7b000 + 36229
    36  com.adobe.coretech.adm                  0x0dd8c62f 0xdd7b000 + 71215
    37  com.adobe.coretech.adm                  0x0dd8d7fb 0xdd7b000 + 75771
    38  com.adobe.coretech.adm                  0x0ddd5871 0xdd7b000 + 370801
    39  com.adobe.coretech.adm                  0x0dd93c53 0xdd7b000 + 101459
    40  com.adobe.illustrator.plugins.PDF Format          0x101200bd 0x1010f000 + 69821
    41  com.adobe.illustrator.plugins.PDF Format          0x1011a56a 0x1010f000 + 46442
    42  com.adobe.illustrator.plugins.PDF Format          0x101442e7 PluginMain + 2927
    43  com.adobe.illustrator.plugins.PDF Format          0x1014391e PluginMain + 422
    44  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607
    45  com.adobe.illustrator                   0x006a89c6 0x1000 + 6977990
    46  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093
    47  com.adobe.illustrator                   0x0047021d 0x1000 + 4649501
    48  com.adobe.illustrator                   0x00473190 0x1000 + 4661648
    49  com.adobe.illustrator                   0x0027b1dc 0x1000 + 2597340
    50  com.adobe.illustrator                   0x0027bb3b 0x1000 + 2599739
    51  com.adobe.illustrator                   0x0027bf0d 0x1000 + 2600717
    52  com.adobe.illustrator                   0x000a2ad9 0x1000 + 662233
    53  com.adobe.illustrator                   0x000a24ea 0x1000 + 660714
    54  com.adobe.illustrator                   0x000a263a 0x1000 + 661050
    55  com.apple.AE                            0x91fb8e0b InvokeAEEventHandlerUPP + 29
    56  com.adobe.illustrator.plugins.Scripting Support          0x0e3794e6 0xe359000 + 132326
    57  com.adobe.illustrator.plugins.Scripting Support          0x0e3f4dcb PluginMain + 605
    58  com.apple.AE                            0x91fa3045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
    59  com.apple.AE                            0x91f8cb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
    60  com.apple.AE                            0x91f8ca54 aeProcessAppleEvent + 253
    61  com.apple.HIToolbox                     0x93410a86 AEProcessAppleEvent + 103
    62  com.apple.HIToolbox                     0x9359ead1 AEProcessEvent + 162
    63  com.apple.HIToolbox                     0x9349752f HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 181
    64  com.apple.HIToolbox                     0x934984ce TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 58
    65  com.apple.HIToolbox                     0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    66  com.apple.HIToolbox                     0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
    67  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    68  com.apple.HIToolbox                     0x934065a8 SendEventToEventTargetWithOptions + 75
    69  com.apple.HIToolbox                     0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
    70  com.apple.HIToolbox                     0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
    71  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    72  com.apple.HIToolbox                     0x9341b571 SendEventToEventTarget + 76
    73  com.adobe.illustrator                   0x00080d3e 0x1000 + 523582
    74  com.apple.HIToolbox                     0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    75  com.apple.HIToolbox                     0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
    76  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    77  com.apple.HIToolbox                     0x934065a8 SendEventToEventTargetWithOptions + 75
    78  com.apple.HIToolbox                     0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
    79  com.apple.HIToolbox                     0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
    80  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    81  com.apple.HIToolbox                     0x9341b571 SendEventToEventTarget + 76
    82  com.apple.HIToolbox                     0x9358ba58 ToolboxEventDispatcher + 82
    83  com.apple.HIToolbox                     0x9358bb87 RunApplicationEventLoop + 236
    84  com.adobe.illustrator                   0x00080f83 0x1000 + 524163
    85  com.adobe.illustrator                   0x000d84ab 0x1000 + 881835
    86  com.adobe.illustrator                   0x000a2cd2 0x1000 + 662738
    87  com.adobe.illustrator                   0x00003672 0x1000 + 9842
    88  com.adobe.illustrator                   0x00003599 0x1000 + 9625
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x95f0a90a kevent + 10
    1   libdispatch.dylib                       0x96fb6e04 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x96fb5853 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x95f0a02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95542ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x955446fe start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x95f0a02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95542ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x955446fe start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
    4   com.adobe.amt.services                  0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
    5   com.adobe.amt.services                  0x047c95b0 AMTThread::Worker(void*) + 20
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x95544f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x9ad0f3a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x9ad0f11d TSWaitOnSemaphoreCommon + 490
    5   com.apple.CoreServices.CarbonCore          0x9ad0ef2e TSWaitOnSemaphoreRelative + 24
    6   com.apple.CoreServices.CarbonCore          0x9ad84398 TimerThread + 292
    7   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib                  0x95f07c22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x95f071f6 mach_msg + 70
    2   com.macromedia.Flash Player.authplaylib          0x1390763e ExternalPlayer_Initialize + 1865604
    3   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    4   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib                  0x95f07d36 mach_wait_until + 10
    1   libsystem_c.dylib                       0x954ee439 nanosleep + 388
    2   com.adobe.illustrator.plugins.Scripting Support          0x0e46489d PluginMain + 458031
    3   com.adobe.illustrator.plugins.Scripting Support          0x0e4648fd PluginMain + 458127
    4   com.adobe.illustrator.plugins.Scripting Support          0x0e468402 PluginMain + 473236
    5   com.adobe.illustrator.plugins.Scripting Support          0x0e464bbf PluginMain + 458833
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xffffff4a  ebx: 0x0236f46a  ecx: 0x0000000f  edx: 0xbfff75ae
      edi: 0xffffff4a  esi: 0x00000642  ebp: 0xbfff7558  esp: 0xbfff7540
       ss: 0x00000023  efl: 0x00010282  eip: 0x024104cd   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xffffff5a
    Logical CPU: 0
    Binary Images:
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  • Configuration error - please uninstall and reinstall the product

    Configuration error - please uninstall and reinstall the product - Installieren lässt sich Indesign jedoch nicht
    Da frage ich mich, was zu tun ist
    thank you

    Hi tututinu
    Please refer the below KB Doc : http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
    Or check the below forum post : http://forums.adobe.com/message/3008803

  • I cannot open premiere elements. i get a message saying that the program is initializing but it will not open. I uninstalled and reinstalled twice. It is a new program dvd.

    I installed premiere elements but i cannot open it. i get a message saying that the program is initializing but it wont open. it is a new program. i uninstalled and reinstalled it twice with the same result.

    if you see an error message, post a screenshot (if it's in english) or a quote of it (if it's not).
    otherwise, reset your preferences -
    adobe media encoder: https://forums.adobe.com/thread/1713540
    after effects:  http://helpx.adobe.com/after-effects/using/preferences.html
    dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
    flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
    illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html
    indesign:  https://forums.adobe.com/thread/526990
    lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
    muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
    photoshop:  https://forums.adobe.com/thread/375776
    photoshop elements:  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
    premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
    if that fails, uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.

  • Running Macbook Pro i7 processor. Adobe CS5 keeps crashing. Uninstalled and reinstalled - no luck. Purchased CS5.5 - same thing. Any clues?

    Running Macbook Pro i7 processor. OSX 10.7.3. Adobe CS5 keeps crashing. Uninstalled and reinstalled - no luck. Purchased CS5.5 - same thing. Any clues?

    cansee123 wrote:
    No - no such software loaded. I should have also said it's only Indesign which keeps crashing.
    I have no problems with InDesign. It may pay to ask Adobe if it is a common problem with Lion of if they have a solution
    http://www.justanswer.com/sip/adobe?r=ppc%7Cga%7C1%7CComputer%7CAdobe+%2D+1&JPKW =adobe%20support&JPDC=S&JPST=&JPAD=9460837683&JPMT=e&JPNW=g&JPAF=txt&JPCD=201201 20&JPRC=1&JPOP=Janine_TechChat_Control&gclid=CJuNq6WUrq4CFUYcpAodfzSKRA

  • Creative Suite Standard 5.5  uninstall and reinstall

    Hi, I had uninstalled Creative Suite Standard 5.5 because "some elements" where missed when I tried to launch indesign and asked me to uninstall and reinstall, so did I. Now, I strugle to install again the software! I had downloaded it from adobe help and apple doesn't allow mw to open it. I have already changed my security preferences to allow apps from "anywhere" but doesn't open… any suggestion?

    if that's a mac warning about an unrecognized publisher, OS X Mountain Lion: The app is from an unidentified developer

  • HT1751 I need to uninstall and reinstall iTunes (it won't let me update). So, how do I copy or back up my iTunes library of over 1,500 songs? Can I use a Flash Drive to do so?

    I need to uninstall and reinstall iTunes (it won't let me update). I have IE 8 on Windows XP, and iTunes 10 something. In my Program files list I see iTunes and iTunes (2) and even iPod and iPod (2) where a tech had to back up and do this for me before. I'm just trying to fix it all. I keep getting the "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below." I can even run a search and find the folder, but it gives me the same error message. I was planning on using the Microsoft Fix-It tool  to help uninstall then Reinstall iTunes. But I need to backup my library. So, how do I copy or back up my iTunes library of over 1,500 songs? Can I copy the folder to desktop or can I use a Flash Drive to backup my music? I don't want to do anything until I know for sure how I can backup my songs, and then reinstall them into iTunes. Thanks for any help.

    Ok, thanks that helps. I don't have an external hard drive though. What about backing up through 'the cloud'? I'm just wondering since my husband syncs his iPod to the PC through iTunes and he's worried that he will lose all the songs on his iPod if the library is lost from iTunes and he tries to 'sync' it up again. I'm not exactly sure how to  'copy the entire iTunes folder' either. I kinda suck at this unless I have step by step instructions, which I haven't found yet on iTunes help or other sources.
    The only way I know how to back anything up is by going back to a restore point, etc. (as stated before, we don't have an external hard drive.)
    Thanks for the info.

  • I tried to update itunes and now it won't open, how do I fix it?  Will uninstalling and reinstalling erase my library?

    I tried to update itunes and now it won't open, how do I fix it?  Will uninstalling and reinstalling erase my library?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • I just updated my pages and now it won't load. This is on my iPad. The first version which has the latest version it can have 5.1 or something like that. I am trying to open a document and am worried that if I uninstall and reinstall I will lose all my do

    I just updated my pages and now it won't load. This is on my iPad. The first version which has the latest version it can have 5.1 or something like that. I am trying to open a document and am worried that if I uninstall and reinstall I will lose all my documents

    I just uninstalled it and am waiting for it to reinstall. I sincerely hope that I have not lost everything that I worked on so hard. Now that mobile me is gone, I have not been able to go between devices to transfer things. I was merely trying to take a document I had worked on and open it in pages, but it said my version was too old. When I updated, it wouldn't load. Now I cannot do anything. I hope that the reinstall fixes it without losing everything. Please advise!!! Yes, I am in panic mode.

  • Windows error: iTunes crashes (uninstall and reinstall does not work)

    Hello all.
    I (and another user) have had a problem with iTunes crashing when trying to open it. Windows just generates the typical vague error message that explains nothing as to what the problem is. Uninstalling and reinstalling did not work, and using the "Repair" option did not work either.
    This was the solution. Hope it works for you. Cheers.
    C ;o)
    Here are the steps, some might be redundant, but still follow them to try and get iTunes to work.
    1. *Extremely important* Close the QuickTime launcher in the tray on the right side of your Windows TaskBar (right-click on the blue QuickTime "Q" logo next to where you have the time and date and select "exit".) The QuickTime logo should disappear from the tray.
    2. Go to where your iTunes library folder is, copy it and put it elsewhere on yoour hard-drive. This is where you asked your iTunes to point to and keeps the full repository of the files sync'ed to your iPod. If you don't do this, you will have to re-create the full library of all the music and files you have put into iTunes.
    3. Unistall iTunes and reboot your PC.
    4. Go to c:\Program Files\Quicktime and delete this whole folder.
    5. Go to c:\Windows\System 32 and: delete the Quicktime FOLDER there; then (ii) scroll down and delete all other QuickTime related files (there should be 5-10 of them, I didn't count, some will have a name like QuickTMvr whatever).
    6. Empty Recycle Bin.
    7. Reboot your PC.
    8. Go back to Apple Website and download: iTunes, and (ii) QuickTime installation only (without iTunes).
    9. Install QuickTime FIRST (use newly downloaded version)! Check it works OK by opening it.
    10. Close QuickTime lanucher from tray, as explained above in step 1.
    11. Install iTunes (use the newly downloaded version).
    12. Open iTunes. If it opens fine (clap your hands and say "hurray", and actually I said out loud to my PC, "Please work" and it did - I don't know if this step helped at all. ;o) ), then close iTunes FIRST BEFORE DOING THE NEXT STEP. Go to where the new iTunes (and library) folder is, rename the new iTunes folder (as you might notice when/if you open iTunes, that it is all blank), and copy the old iTunes folder (from step 2) to the same location. Re-open iTunes. It should be the way it opened the last time.

    Btw.
    Don't forget that, from my experience, most iTunes errors comes from malfunctioning instances of QuickTime.

  • I installed Facetime on my Mac but it doesnt show "Contacts" . Every time I sign in to my account, I can only see the icon"Next" but nothing happens when I click that. Is there an way to uninstall and reinstall facetime ?

    Is there a way to uninstall and reinstall Facetime on Mac ? The present version simply doesn't work. It shows me no "Contacts'. Infact once I click Next after I login, nothing at all happens. The video works fine though, I can see ,myself. But I have used Facetime a couple of times in the past from this same MAC.
    Hence I wanna know if there's a way to uninstall and reinstall Facetime. Infact it doesn't even allow me to uninstall Facetime , every time I try it says, 'your Mac OS X needs Facetime'. PLEASE HELP !!!

    deltajane wrote:
    My iphone4 and my ipad mini were synced to my computer, but now I don't seem to be able to see all of my content nor my photo stream.  I did see everything there several weeks ago, so I know it worked. How do I access those from my computer.  I can't find how to sign on. 
    This is the article that will assist with this part of your post:
    http://support.apple.com/kb/ht4486
    deltajane wrote:
    I signed on to iCloud, but it only shows the icons for Mail, Contacts, Calendar, Notes, Reminders, Find Phone, Numbers, Pages and Keynotes. Where's everything else ?
    What you've outlined in this part of the post is all that icloud stores for you outside of the backup. If you want to restore from the icloud backup you will then have for all practical purposes a carbon restoration back to your device if you restore from the icloud backup.
    deltajane wrote:
    I want to delete photos that are on my iphone, by doing so from the computer, not my phone.
    Syncing your device with itunes will then enable you to remove whatever photos you wish to remove from your device deleting them with the computer and not the iphone.

  • I went to do an Itunes update, got error mssg and I needed to uninstall and reinstall. It's is on an external hard drive so I changed the default drive that and I'm getting this error mssg:"Apple Mobile Device failed to start. Verify sufficient privileges

    I went to do an iTunes upgrade and got an error message that it could not be found? It suggested I uninstall and reinstall my iTunes.  After a failed attempt, I realized the location was set to the default hard drive of C:, so I tried again by changing the location to my external hard drive.  Now I get an error message that says:
    Service 'Apple Mobile Device' (Apple Mobile Device) failed to start.  Verify that you have sufficient privileges to start system services.
    Help! What's the deal?
    Stacey

    Hello staceonbass,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Best of luck,
    Mario

  • HT1926 Routine update of iTunes failed. Eventually had to uninstall and reinstall iTunes x2. Installation failed with message 'Service Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services.

    Hi,
    When I tried to install iTunes update this failed, then tried to uninstall and reinstall itunes twice. Failed again. Could not open iTunes. I use an HP PC. Even tried to disable Macafee firewall, still itunes failed to install. Please help!!

    Followed these instructions with a few changes. (Windows 7 x64)
    Uninstalled programs in the following order:
    - Itunes
    - Apple Application Support
    - Apple Software Update
    - Bonjour
    - Apple Mobile Device Support (uninstall failed due to Apple Mobile Device failure)***
    - Restarted System
    - Redownloaded Itunes from website.
    - Run installer as Administratot
    - Succefully installed
    ***To uninstall Apple Mobile Device Support
    - Right clicked on Apple Mobile Device Support, Clicked Charge (second option), Repair, Next (failed to repari)
    - Right clicked the Apple Mobile Device Support in the Programs and Features window and clicked Repair (third option in drop down list). (repaired successfully)
    - Uninstall successful after the repair.
    Below is a guess at a quicker solution:
    Looking at the uninstalls, it may be worth trying to repair the Apple Mobile Device Support through the Program and Features window before trying to uninstall everything.  It may be a faster fix for the freezing service.  After the repair is successful the itunes update may work.
    Hope this helps.

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