Indesign update crash
Working bank holiday, prompted to update Indesign CC at OS launch, Updated Indesign, then start up alert message re plugins requiring 9.1??? then Indesign crashes at opening??
Hi Yfelinheli,
Please refer to the following help document on Indesign CC crashing on launch.
http://helpx.adobe.com/indesign/kb/indesign-cc-crashing-launch.html
If it does not worked then please post the exact error message.
Screenshot of the problem would be great help.
Please let me know in case if you face any problem.
Regards,
Sumit Singh
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or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
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InDesign CS3 crashes without error when opening any 2nd InDesign file
Issue: InDesign CS3 crashes without error and remains resident in memory if we have an InDesign file open and attempt to open a second InDesign file.
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InDesign Version: 5.0.2
Hardware: Dell Precision WorkStation T3400, 4 gigabytes of memory, Intel Core2 Quad processor Q6600
Details: No messages in the event viewer about the problem. We renamed the InDesign Defaults and the InDesign Saved Data file. We removed Creative Suite, restarted and then reinstalled Creative Suite (I could not remove and reinstall InDesign individually). We have created a new Windows profile for this user. I have one computer having the trouble. Other InDesign installations are working fine. This computer has 559 files in C:\windows\fonts. Other people that are not having the problem have a larger number of fonts installed.
The issue is not file specific. We are not running out of memory as I checked the task manager after the first InDesign document is open.
Why is opening a second document different than opening the first document?Hello Peter and Josh,
I'd just like to assert that I am having the exact same problem as Josh. I've spent the time to go through the steps listed above and have found the same results.
The issue as we see it multiple times daily is as follows:
(1) User opens File1 (everything works fine)
(2) User goes to open File2 (via explorer or via file->open) or print File1
(3) The User Interface for ID disappears (InDesign.exe still appears in Task Manager and is NOT listed as "Not Responding", ID does not appear in the Task Bar)
(4) The only way to continue work is to End Task/End Process InDesign.exe and relaunch.
No error messages appear, no error logs are created(that I can find). Non-related concerns caused us to upgrade this users PC. With a completely new install we are still having the problems. The systems are listed as follows:
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Newest Hardware: Custom Built Computer, 4GB RAM installed (3.24 recognized by windows), Intel Core2 Quad processor Q6600 @ 2.4Ghz
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Older Hardware: Custom Built Computer, Intel D945GTP Motherboard, 2GB RAM installed, Intel Pentium D processor @ 2.8Ghz
Troubleshooting:
(1) Alt+Space and M then using arrow keys moves every other window the user had opened other than In-Design. The user has two monitors. (a) 1280x1024 and (b) 1200x1600 (yes she uses the monitor rotated 90 degrees
(2) Log files - Non exist in the C:\Program Files\Adobe\Adobe InDesign CS3 folder. I've also done a search across the entire hard drive for any "*.log" files, none of which were adobe related.
(3) Default Printer - Changing the default printer to Adobe PDF is not really an option. I was able to convince the user to temporarily switch to a different networked printer and await the results (most likely today or tomorrow it should recreate)
(4) /3GB switch - Getting that last 700 something MB of memory isn't an issue. I've run MemTest.exe on all the available system memory overnight in a "burn in" test. The system ran fine the sticks were nice and warm when I got in from all the hard work :)
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Hello,
Issues with Indesign CS6 crashing 3-4weeks after fresh install.
Version: 8.0.2
ran all the update in adobe/indesign, even fresh install of Windows a few time.
System Information:
Windows 7 Enterprise 64bit
6GB RAM
CPU i5 3.20GHz
Pulled the crash log:
C:\Users\hojaleht\AppData\Local\Microsoft\Windows\WER\ReportArchive
if anything I can do, please let me know,
There are 4 crashes:
11/6/13
Version=1
EventType=APPCRASH
EventTime=130282403219385106
ReportType=2
Consent=1
UploadTime=130282403221105278
ReportIdentifier=09d9f486-471b-11e3-a88a-a41f725930fd
IntegratorReportIdentifier=09d9f485-471b-11e3-a88a-a41f725930fd
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=InDesign.exe
Sig[1].Name=Application Version
Sig[1].Value=8.0.0.370
Sig[2].Name=Application Timestamp
Sig[2].Value=4f72c3ee
Sig[3].Name=Fault Module Name
Sig[3].Value=WidgetBin.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=8.0.0.370
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4f72c392
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0009754a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
UI[3]=Adobe InDesign CS6 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll
LoadedModule[5]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\PMRuntime.dll
LoadedModule[6]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[7]=C:\Windows\system32\dbghelp.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\tbb.dll
LoadedModule[10]=C:\Windows\system32\MSVCP100.dll
LoadedModule[11]=C:\Windows\system32\MSVCR100.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[18]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[19]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[20]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[21]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Database.dll
LoadedModule[22]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll
LoadedModule[23]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ACE.dll
LoadedModule[24]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[25]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[26]=C:\Windows\syswow64\ole32.dll
LoadedModule[27]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIB.dll
LoadedModule[28]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\CoolType.dll
LoadedModule[29]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\MPS.dll
LoadedModule[30]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AGM.dll
LoadedModule[31]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ARE.dll
LoadedModule[32]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIBUtils.dll
LoadedModule[33]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[34]=C:\Windows\syswow64\NSI.dll
LoadedModule[35]=C:\Windows\system32\MPR.dll
LoadedModule[36]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AFL.dll
LoadedModule[37]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuuc40.dll
LoadedModule[38]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icudt40.dll
LoadedModule[39]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuin40.dll
LoadedModule[40]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\amtlib.dll
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LoadedModule[44]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[45]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[46]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[47]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[48]=C:\Windows\system32\WINNSI.DLL
LoadedModule[49]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adobe_caps.dll
LoadedModule[50]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_filesystem.dll
LoadedModule[51]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_system.dll
LoadedModule[52]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_regex.dll
LoadedModule[53]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icucnv40.dll
LoadedModule[54]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ASLSupport.dll
LoadedModule[55]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WRServices.dll
LoadedModule[56]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[57]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[58]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WidgetBin.dll
LoadedModule[59]=C:\Windows\syswow64\IMM32.dll
LoadedModule[60]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[61]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwl.dll
LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601 .18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[63]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwlCanvas.dll
LoadedModule[64]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adbeape.dll
LoadedModule[65]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_ none_50916076bcb9a742\MSVCR90.dll
LoadedModule[66]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_ none_50916076bcb9a742\MSVCP90.dll
LoadedModule[67]=C:\Windows\system32\uxtheme.dll
LoadedModule[68]=C:\Windows\system32\profapi.dll
LoadedModule[69]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[70]=C:\Windows\system32\propsys.dll
LoadedModule[71]=C:\Windows\system32\ntmarta.dll
LoadedModule[72]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[73]=C:\Windows\system32\apphelp.dll
LoadedModule[74]=C:\Windows\system32\dwmapi.dll
LoadedModule[75]=C:\Windows\system32\ATMLIB.dll
LoadedModule[76]=C:\Windows\system32\mscms.dll
LoadedModule[77]=C:\Windows\system32\USERENV.dll
LoadedModule[78]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\METADATA DATABASE FILTER.RPLN
LoadedModule[79]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\APPFRAMEWORK.RPLN
LoadedModule[80]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_threads.dll
LoadedModule[81]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_date_time.dll
LoadedModule[82]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TEXT WALKER.RPLN
LoadedModule[83]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\GLOBAL PREFERENCES PANEL.RPLN
LoadedModule[84]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\LINGUISTICS.RPLN
LoadedModule[85]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TEXT\TEXT PANEL.APLN
LoadedModule[86]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\TextPanelLib.dll
LoadedModule[87]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TEXT\SPELLING PANEL.APLN
LoadedModule[88]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PREPRESS\PACKAGE AND PREFLIGHT.APLN
LoadedModule[89]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\IME.RPLN
LoadedModule[90]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TEXT EDITOR.RPLN
LoadedModule[91]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\LAYOUT UI.RPLN
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LoadedModule[95]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\UTILITIES.RPLN
LoadedModule[96]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\COLOR MANAGEMENT.RPLN
LoadedModule[97]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\APPLICATION UI.RPLN
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LoadedModule[99]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\LogSession.dll
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LoadedModule[101]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ExtendScript.dll
LoadedModule[102]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\DOCUMENT FRAMEWORK.RPLN
LoadedModule[103]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[104]=C:\Windows\system32\wbemcomn.dll
LoadedModule[105]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[106]=C:\Windows\system32\rsaenh.dll
LoadedModule[107]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[108]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[109]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[110]=C:\Windows\system32\NTDSAPI.dll
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LoadedModule[112]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\FILTERS\SANGAMSERVICER-MAPPER.APLN
LoadedModule[113]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Sangam.dll
LoadedModule[114]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\Reader for DOCX.smrd
LoadedModule[115]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\SangamML.dll
LoadedModule[116]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AXSLE.dll
LoadedModule[117]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AXEDOMCore.dll
LoadedModule[118]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\Reader For Excel.smrd
LoadedModule[119]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\Reader For PageMaker.smrd
LoadedModule[120]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\PMFileReader.dll
LoadedModule[121]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ALDFS32CJK.dll
LoadedModule[122]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ALDVM32CJK.dll
LoadedModule[123]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\Reader For QuarkXPress.smrd
LoadedModule[124]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\Reader For RTF.smrd
LoadedModule[125]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\Reader For Word.smrd
LoadedModule[126]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\Reader for XLSX.smrd
LoadedModule[127]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AXE8SharedExpat.dll
LoadedModule[128]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\Filters\Sangam Readers\ZTextRdr.smrd
LoadedModule[129]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\XML.RPLN
LoadedModule[130]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\XMEDIA\XMEDIA UI.APLN
LoadedModule[131]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\INXCORE.RPLN
LoadedModule[132]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\XMEDIA\SNIPPET.APLN
LoadedModule[133]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\WORKGROUP\WORKGROUP UI.APLN
LoadedModule[134]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\AWS.RPLN
LoadedModule[135]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\METADATA.RPLN
LoadedModule[136]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeXMP.dll
LoadedModule[137]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeXMPFiles.dll
LoadedModule[138]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\WORKFLOW\METADATA UI.APLN
LoadedModule[139]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\FileInfo.dll
LoadedModule[140]=C:\Windows\system32\MSIMG32.dll
LoadedModule[141]=C:\Windows\system32\WINMM.dll
LoadedModule[142]=C:\Windows\system32\OLEACC.dll
LoadedModule[143]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[144]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UTILITY\PERFORMANCEMETRICS.APLN
LoadedModule[145]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TRACK CHANGES UI.APLN
LoadedModule[146]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TRACK CHANGES PREFERENCES.APLN
LoadedModule[147]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TOOL TIPS.APLN
LoadedModule[148]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TOOL BOX.APLN
LoadedModule[149]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\SHORTCUT EDITOR DIALOG.APLN
LoadedModule[150]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\SHAREDCONTENT.RPLN
LoadedModule[151]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\SHAREDCONTENTUI.APLN
LoadedModule[152]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\PERFORMANCE UI.APLN
LoadedModule[153]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\GRAPHICS\COLOR PICKER PANEL.APLN
LoadedModule[154]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\GRAPHICS.RPLN
LoadedModule[155]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\GRAPHICS\SWATCHES PANEL.APLN
LoadedModule[156]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\GRAPHICS\GENERIC STYLE EDITOR.APLN
LoadedModule[157]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\GRAPHICS\TRANSPARENCY UI.APLN
LoadedModule[158]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TEXT\TEXT STYLE PANEL.APLN
LoadedModule[159]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TEXT\STYLE PANEL.APLN
LoadedModule[160]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\LAYOUT\TRANSFORM PANEL.APLN
LoadedModule[161]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\GRAPHICS\GRAPHIC PANELS.APLN
LoadedModule[162]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\OBJECTSTYLESUI.APLN
LoadedModule[163]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\HELP.APLN
LoadedModule[164]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ahclient.dll
LoadedModule[165]=C:\Windows\syswow64\WININET.dll
LoadedModule[166]=C:\Windows\syswow64\urlmon.dll
LoadedModule[167]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[168]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[169]=C:\Windows\syswow64\iertutil.dll
LoadedModule[170]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GENERAL PREFERENCES PANEL.APLN
LoadedModule[171]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GAPTOOL.APLN
LoadedModule[172]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\INCOPYSHAREDUI.RPLN
LoadedModule[173]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GALLEY PREFERENCES.APLN
LoadedModule[174]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\CSXS.APLN
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LoadedModule[197]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TEXT\CONDITIONALTEXT UI.APLN
LoadedModule[198]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TEXT\CHARACTER PANEL.APLN
LoadedModule[199]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TABLES\TABLESTYLESUI.APLN
LoadedModule[200]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TABLE MODEL.RPLN
LoadedModule[201]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TABLES\TABLES UI.APLN
LoadedModule[202]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\SCRIPT\SUPPORT FOR VISUAL BASIC.APLN
LoadedModule[203]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\SCRIPT\SCRIPTS PANEL.APLN
LoadedModule[204]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\SCRIPT\SCRIPT LABEL PANEL.APLN
LoadedModule[205]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\SANDBOX\JBX.APLN
LoadedModule[206]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PREPRESS\PACKAGE AND PREFLIGHT UI.APLN
LoadedModule[207]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PMPACK\PMWELCOMESCREEN.APLN
LoadedModule[208]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PMPACK\DATAMERGE.APLN
LoadedModule[209]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PMPACK\DATAMERGEUI.APLN
LoadedModule[210]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\BNCORE.RPLN
LoadedModule[211]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PMPACK\BNUI.APLN
LoadedModule[212]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TEXT WRAP PATH.RPLN
LoadedModule[213]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PAGE ITEM\SCOTCH RULES.APLN
LoadedModule[214]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\GRAPHICS\PS IMPORT UI.APLN
LoadedModule[215]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\PAGE ITEM\IMAGE IMPORT UI.APLN
LoadedModule[216]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TOC.RPLN
LoadedModule[217]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\LAYOUT\TOC UI DIALOG.APLN
LoadedModule[218]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\LAYOUT\TEXT WRAP PANEL.APLN
LoadedModule[219]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\LAYOUT\STEPREPEAT.APLN
LoadedModule[220]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\LAYOUT\SECTIONS UI.APLN
LoadedModule[221]=C:\Program FilesIn future, please put crash logs like this on Pastebin.com and link to them here. That's too much text to scroll through to make a response.
Windows crash reoprts are pretty useless, but you have at least three different crashes in the four reports. I'd start by replacing the prefs. See Replace Your Preferences -
Please respond. InDesign CC crashes every time I quit. I'm on Windows 7. (edit)
InDesign CC crashes every time I quit. Prefs are not saved. I'm on Windows 7. I've rebuilt the prefs several times. Crash on quit happens on InD CC 64 and InD CC. In Windows, Batang is part of a "collection"; Batang, BatangChe, Gungsuh, and GungsuhChe and is a system protected font. Hard to remove. Is Batang the problem on Windows as well as Mac?
Edit: I have not uninstalled CS6, so I'm running both versions. I doubt that this could make any difference, but who knows.yes. I am having this problem and I think it is both ABSURD and RIDICULOUS because Adobe CS6 works fine.
dont screw with anything here.
go HERE instead IT WORKS
http://forums.adobe.com/thread/1234968
This is an ADOBE problem not testing their software properly before release.
Font folder? Replace number of active fonts? CMON, act like its the fonts... absurd.
My fonts worked fine in CS6
http://helpx.adobe.com/x-productkb/global/reduce-number-active-fonts-windows.html
I have been using Adobe software since 2002 and this is typical. I have had a DECADE, yes, 10 years of patching, reinstalling, re-starting, removing things, running obscure command line scripts, Adobe blaming windows, windows ignoring adobe, Apple acting like they dont know, Adobe doing the same.
As a WARNING to anyone still using CS6, my opinion: "dont uptate YET" cause Adobe made it disgustingly difficult to roll back to CS6.
system restore is your friend...
yes, I am cranky. Last thing I need is the 3 hour game of grab bag forum hockey download this and jump through this hoop cause we forced you to update with no rollback. *sigh*
Spoken in the voice orf Chris Farley: "someone, please, stop the terror, stop the insanity, stop the constant updates. set a standard for the love of god" -
InDesign CC crashes every time I quit. I'm on Windows 7.
InDesign CC crashes every time I quit. I'm on Windows 7. I've rebuilt the prefs twice. On Windows, Batang is part of a "collection"; Batang, BatangChe, Gungsuh, and GungsuhChe. Is Batang the problem on Windows as well as Mac?
yes. I am having this problem and I think it is both ABSURD and RIDICULOUS because Adobe CS6 works fine.
dont screw with anything here.
go HERE instead IT WORKS
http://forums.adobe.com/thread/1234968
This is an ADOBE problem not testing their software properly before release.
Font folder? Replace number of active fonts? CMON, act like its the fonts... absurd.
My fonts worked fine in CS6
http://helpx.adobe.com/x-productkb/global/reduce-number-active-fonts-windows.html
I have been using Adobe software since 2002 and this is typical. I have had a DECADE, yes, 10 years of patching, reinstalling, re-starting, removing things, running obscure command line scripts, Adobe blaming windows, windows ignoring adobe, Apple acting like they dont know, Adobe doing the same.
As a WARNING to anyone still using CS6, my opinion: "dont uptate YET" cause Adobe made it disgustingly difficult to roll back to CS6.
system restore is your friend...
yes, I am cranky. Last thing I need is the 3 hour game of grab bag forum hockey download this and jump through this hoop cause we forced you to update with no rollback. *sigh*
Spoken in the voice orf Chris Farley: "someone, please, stop the terror, stop the insanity, stop the constant updates. set a standard for the love of god" -
InDesign CS5 crashing on 2012 MacBook Pro
I have a 2012 MacBook Pro and am running CS5. My InDesign keeps crashing every time I try to open it. After googling the issue, it appears that happened to a lot of people running CS5 on a 2012 MacBook Pro. Does anyone know how to easily resolve this issue? Illustrator and Photoshop work fine.
No, you'll have to contact Adobe if you want to upgrade to CS5.5. sig just gave you the link to teh Roaring Apps website that lists comapatible software for use with Lion and Mountain Lion. If I were you, I would just go ahead and update to CS6 - or begin using Adobe's Creative Cloud. Since I had purchased a qualifying product (CS6 Design and Web Premium) I was eligible to subscribe to Creatiev Cloud for only $30 per month. Even at $50 per month, it's a great deal - all of the Adobe software you'd ever need for about 1/3 or less of your cable bill.
Good luck - check out the free one month trial of Creatiev Cloud - http://www.adobe.com/products/creativecloud.html.
Clinton -
InDesign CS3 crashing in Mac 10.6.8
As suggested by John Hawkinson in the InDesign CS3 crashes when printing in OSX Lion thread I've started a new discussion for this.
I'm running Snow Leopard - 10.6.8. I would like to upgrade to Lion but until I can confirm CS3 is all working I'd rather not. I bought CS3 initally when I was in a much better financial situation and currently I just can't afford the upgrade to CS5. So I need to make this work the best I can for the time being but since the last OS update I'm getting lots of problems.
The first problem is placing an image. I go to file, click place and as I'm navigating to an image and the application just closes. I get a "Problem Report for InDesign" dialog and the message "Indesign quit unexpectedly"
http://pastebin.com/sGnLp21B
The second problem is exporting to pdf. I click export, choose PDF and regardless of whatever settings I choose when I click export I get this crash report:
http://pastebin.com/vwBDfBaF
The file I'm working on was created prior to upgrading to 10.6.8 and allowed me to place images and export just fine. I wondered it if was a corrupted file but I have since started new ones with exactly the same results.
When I initally googled this problem I found someone with a similar kind of error and they suggested creating a new account worked for them and they were able to run CS3 as before. I tried that and it did indeed work. So I can run a copy of CS3 (not updated, installed as it was straight out of the box) fine on a second account but this one seems to crash on even the most minor of jobs.
I initally had some problems installing CS3 on my macbook pro (prior to this machine I'd had a mac pro running tiger without issue). I found the Adobe Updater would cause Illustrator to crash when opening after the updates had all been applied. I fixed this problem by doing a fresh install and updating each application manually by downloading the updates from the support site. Until now I had not had anymore issues.
If more information is needed please just let me know, I've not posted here before so it's quite possible I missed something.Hi.
The first thing to notice is that you're not running the current version of CS3:
Version: 5.0.0.458 (5000)
The latest update to CS3 is 5.0.4, which I believe has fixes for a bunch of similar problems: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4029
. You should definitely install the update before we look too-too closely at the crashes.
Are you using Version Cue? The first crash report appears to be related to it.
The second one...I forgot how CS3 sometimes doesn't include symbol information in the crash report. It's a bit of a pain to figure it out, so I'll defer until we see if the update doesn't solve your problem. Though the Apple version of the crash report may have more information, if you get that or have access to it (it should be visible in Console.app in ~/Library/Logs/CrashReporter.
So I can run a copy of CS3 (not updated, installed as it was straight out of the box) fine on a second account but this one seems to crash on even the most minor of jobs.
I initally had some problems installing CS3 on my macbook pro (prior to this machine I'd had a mac pro running tiger without issue). I found the Adobe Updater would cause Illustrator to crash when opening after the updates had all been applied. I fixed this problem by doing a fresh install and updating each application manually by downloading the updates from the support site. Until now I had not had anymore issues.
I'm not quite sure I follow -- it sounds like you're aware there are updates, but you mention updating as it if is per-account. But it's not. When you update InDesign (or anything Adobe) on one account, the updates get applied across-the-board to the whole system.
What is different between user accounts is InDesign preferences, so if they have gotten corrupt, you can have problems. (There are other differences, too, of course...).
You should update InDesign to 5.0.4 and then trash your InDesign preferences (see the link in the Troubleshooting 101 box on the main forum page), and see if that helps. -
InDesign CC crashes when opening CS6 indd file... help?!
New computer, Windows 8 64-bit, fresh install of Adobe CC. Installed InDesign CC, tried opening my CS6 book project (has about 19 indd documents in it) and CRASH "Adobe InDesign CC has stopped working". No reports or logs that I can see. I was working with these files with InDesign CS6 on another machine yesterday.
Been through enough InDesign updates to know that this is definitely not normal.
Any help here? I can't work until this is sorted out.I tried this advice and it is still not helping me. I saved my cs6 files as .idml and it's still crashing like crazy whenever I open. I tried trashing my preferences, still does not help.
HELP ME, my indesign CC is useless. -
Presets and defaults get deleted when InDesign CS3 crashes
Every few days InDesign CS3 crashes. I don't know why, but that's not even the issue here. The problem is that when it does, all of my presets and default settings get erased.
Is there anything I can do to keep this from happening?
If I save my default settings (by which I mean measurements, color palette, default fonts, stuff like that) as a workspace, will that allow me to import it all again when it does happen? Or will my workspaces get deleted too?
This is getting really really really frustrating and I'd appreciate any advice on the matter!
Shari+Read through the prior threads Peter posted. I see no solution offered. I
too have had this problem on two separate workstations from the day ID CS3
was installed. Intermitant, but it can be made to happen quite easily. I
have never had a problem with printing, just opening multiple files through
explorer.
I spend hours on the phone with Adobe tech support and they also could not
resolve the issue. Tried everything under the sun, including activating only
the bare minimum fonts required by the systems, creating new XP user
accounts, reinstalling the suite, deleting prefs, washing some files through
INX, defrag, turning off all processes other than ID... nada... still
problems. They gave up. So did I. Just living with it waiting for the next
update.
If someone has a fix for this, I'm all ears.
Larry -
InDesign keeps crashing on type tool/when multiple files are opened??
I've 'trashed' my preferences, updated both Suitcase 3 and CS5 to the latest updates...and still having issues. Just constant crashing whenever I open multiple files, or as soon as I enter a text box to make edits.
Here's my two crash reports:
pastebin.com/Q3LeHAZ7
http://pastebin.com/3pSxgUvN
And a sample process:
http://pastebin.com/DDCGyEG1
Any advice would be greatly appreciated! Thanks!Hmm yes, I've just had my first crash of the day - tried to package a file and it froze when copying the font files over.
Well, that does seem a plausible summary of what is happening. Your crash report is of particular interest, because it doesn't really implicate InDesign:
Thread 34 Crashed:
0 com.apple.CoreFoundation 0x91f6f65f _CFURLIsFileURL + 15
1 com.apple.CoreFoundation 0x91fd2a80 CFURLSetResourcePropertiesForKeys + 32
2 com.apple.DesktopServices 0x90bc6af0 TCopyWriter::WriteDates() + 990
3 com.apple.DesktopServices 0x90bc639f TCopyWriter::WriteExtendedAttributes() + 357
4 com.apple.DesktopServices 0x90bc00f3 TCopyWriter::Write() + 185
5 com.apple.DesktopServices 0x90bbf9d5 TCopyWriter::WriteTaskProc(void*) + 75
6 ...ple.CoreServices.CarbonCore 0x9294254a PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x90a06259 _pthread_start + 345
8 libSystem.B.dylib 0x90a060de thread_start + 34
so, that is a crash in Apple code. Now, of course, the apple code was called from InDesign, and there's a certain degree of garbage-in-garbage-out. If you ask the operating system to copy a nonexistent file to a nonexistent device, it might crash. It shouldn't but it might.
And if we look at thread 0, which is InDesign code, we can sort of see where InDesign invoked the operating system:
Thread 0: Main Thread Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x90a06aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x90a0675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x90a083f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9297721e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x92962b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x9295e533 MPWaitOnQueue + 250
6 com.apple.DesktopServices 0x90bc730b TCopyQueue::WaitOnRecordDone() + 55
7 com.apple.DesktopServices 0x90bc1287 TCopyReader::GetNextItem() + 875
8 com.apple.DesktopServices 0x90bbfdf6 TCopyReader::Read(unsigned long long, TCountedPtr<TCFURLInfo> const&, TCountedPtr<TCFURLInfo> const&) + 164
9 com.apple.DesktopServices 0x90bf64e3 TFSCopyOperation::CopyToTarget() + 613
10 com.apple.DesktopServices 0x90bf9228 TFSCopyOperation::DoCopy(TCountedPtr<TCFURLInfo> const&) + 780
11 com.apple.DesktopServices 0x90bf9898 TFSCopyOperation::Run() + 174
12 com.apple.DesktopServices 0x90bee5e9 _NodeOperation + 438
13 ...ple.CoreServices.CarbonCore 0x929c2090 _FSOperateOnObjectSync + 352
14 ...ple.CoreServices.CarbonCore 0x929c228f _FSPathOperateOnObjectSync + 210
15 AdobeAFL 0x016e9101 adobe::afl::CoreFileUtils::CopyFile(adobe::afl::AFile const&, adobe::afl::AFile const&, bool) + 365
16 PublicLib.dylib 0x014339da FileLinkResourceHandler::CopyToFile(UIDRef const&, URI const&, IDFile&) const + 58
17 com.adobe.InDesign.Links 0x21c54c4e 0x21bd8000 + 511054
So, where does that leave us? Well, we would like to know what file is being copied, and why the file copy operation caused the operating system to crash the program.
Are you sure it was a font? Could it have been copying another linked file?
I don't suppose you have any folks around the office who know their way around Apple's Xcode tools, that are used for developing Objective C applications? There are some ways to figure out what file is causing InDesign to crash, but they're all kind of cryptic and annoying to explain without doing it in person...
If not, let me know and I'll try to figure out a simple way to explain it... (and to figure out which of the cryptic tools are the best ones to recommend for this situation. A question that might take me some time to answer....) -
Hard 100% InDesign CS5 crash - Dead?
I have a large multi-document book that causes a hard InDesign CS5 crash (submitted to Adobe without response many, many times). Opening any of the book's documents causes the crash, or restarting InDesign after a crash - which crashes trying to recover.
I've done the following - many times in various orders:
o Reset InDesign preferences (on restart with 4 keys or manually deleting hidden files per this forum).
o Cleared all the font caches.
o Run the Photoshop FontTest javascript (which identifies Lucida Grande as a problem).
o Re-installed InDesign CS5 and updates completely (although without a complete preceding de-install).
o Re-installed Mac OS X 10.6 and updates completely.
o On another machine, created individual markup documents of every document in the book (.idml files), then moved and tried to open them on the offending machine.
o Removed all the "recovery" files - in the book's home folder as well as ~/Library/Caches/Adobe InDesign/Version 7.0/en_US/
o Screamed.
In all cases, upon opening a document in the book (individually or via the book's list of documents) InDesign crashes. I'm just about ready to get my money back for CS5. Anybody have some magic? I need it.
Here's the stack crawl of the crashing thread:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 AdobeBIB 0x00813bec BIBInitialize2 + 40444
1 AdobeBIB 0x00812bc6 BIBInitialize2 + 36310
2 AdobeCoolType 0x00855e48 0x855000 + 3656
3 AdobeCoolType 0x008b3e4b CTCleanup + 1719
4 AdobeCoolType 0x008676c1 0x855000 + 75457
5 AdobeCoolType 0x0085a352 0x855000 + 21330
6 AdobeCoolType 0x00a5f4cb CTCleanup + 1752375
7 AdobeCoolType 0x00865b93 0x855000 + 68499
8 AdobeCoolType 0x0086e5ef 0x855000 + 103919
9 AdobeCoolType 0x00934257 CTCleanup + 527043
10 AdobeCoolType 0x0090d35c CTCleanup + 367560
11 AdobeCoolType 0x008a95b0 0x855000 + 345520
12 ...be.InDesign.Optical Kerning 0x22dd6b3d GetPlugIn + 30541
13 ...be.InDesign.Optical Kerning 0x22dd899f GetPlugIn + 38319
14 ...be.InDesign.Optical Kerning 0x22dd1056 GetPlugIn + 7270
15 ...be.InDesign.Optical Kerning 0x22dce3d1 0x22dcb000 + 13265
16 ...be.InDesign.Optical Kerning 0x22dccbaa 0x22dcb000 + 7082
17 ...be.InDesign.Optical Kerning 0x22dcc890 0x22dcb000 + 6288
18 ...be.InDesign.Optical Kerning 0x22dcd32a 0x22dcb000 + 9002
19 ...InDesign.Paragraph Composer 0x200df5fa GetPlugIn + 651066
20 ...InDesign.Paragraph Composer 0x20056a8e GetPlugIn + 91086
21 ...InDesign.Paragraph Composer 0x20064b99 GetPlugIn + 148697
22 ...InDesign.Paragraph Composer 0x200940f3 GetPlugIn + 342579
23 ...InDesign.Paragraph Composer 0x20097b3b GetPlugIn + 357499
24 ...InDesign.Paragraph Composer 0x200a2ab6 GetPlugIn + 402422
25 ...InDesign.Paragraph Composer 0x200a0a91 GetPlugIn + 394193
26 ...InDesign.Paragraph Composer 0x20043e76 GetPlugIn + 14262
27 ...InDesign.Paragraph Composer 0x200483f5 GetPlugIn + 32053
28 ...InDesign.Paragraph Composer 0x20041009 GetPlugIn + 2377
29 com.adobe.InDesign.Text 0x1e80e9b6 GetPlugIn + 3970822
30 com.adobe.InDesign.Text 0x1e5f14ae GetPlugIn + 1753598
31 com.adobe.InDesign.Text 0x1e5f89e9 GetPlugIn + 1783609
32 com.adobe.InDesign.Text 0x1e613d20 GetPlugIn + 1895024
33 com.adobe.InDesign.Text 0x1e6149bd GetPlugIn + 1898253
34 com.adobe.InDesign.Text 0x1e60b121 GetPlugIn + 1859185
35 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
36 com.adobe.InDesign.Text 0x1e51a9e6 GetPlugIn + 874294
37 com.adobe.InDesign.Text 0x1e51bb8e GetPlugIn + 878814
38 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
39 PublicLib.dylib 0x0125d22d CShape::DrawHierarchy(GraphicsData*, long) + 365
40 PublicLib.dylib 0x01260146 CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 326
41 PublicLib.dylib 0x0125dc32 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 210
42 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
43 com.adobe.InDesign.Layer 0x2053f26c 0x2053a000 + 21100
44 ....InDesign.Generic Page Item 0x1fdd565f GetPlugIn + 155199
45 com.adobe.InDesign.Layer 0x2053ee15 0x2053a000 + 19989
46 com.adobe.InDesign.Layer 0x2053f682 0x2053a000 + 22146
47 com.adobe.InDesign.Spread 0x1f14c76c 0x1f148000 + 18284
48 com.adobe.InDesign.Spread 0x1f14f352 0x1f148000 + 29522
49 com.adobe.InDesign.Spread 0x1f151696 0x1f148000 + 38550
50 ...adobe.InDesign.AppFramework 0x1a14004e GetPlugIn + 111134
51 PublicLib.dylib 0x0135616a SnapshotUtils::CreateAlphaAGMImageAccessor() const + 4794
52 PublicLib.dylib 0x01356638 SnapshotUtilsEx::Draw(long, unsigned long, PMReal const&, unsigned long, SnapshotUtils::Transparencies, IdleTimer*, std::map<IDType<ClassID_tag>, PMReal, std::less<IDType<ClassID_tag> >, std::allocator<std::pair<IDType<ClassID_tag> const, PMReal> > >*, unsigned long) + 104
53 com.adobe.InDesign.Layout 0x2051b95a GetPlugIn + 70250
54 com.adobe.InDesign.Layout 0x2051b240 GetPlugIn + 68432
55 ...adobe.InDesign.AppFramework 0x1a15ff85 GetPlugIn + 242005
56 ...adobe.InDesign.AppFramework 0x1a160ec9 GetPlugIn + 245913
57 ...adobe.InDesign.AppFramework 0x1a102e78 0x1a100000 + 11896
58 ...adobe.InDesign.AppFramework 0x1a1285fa GetPlugIn + 14282
59 com.adobe.InDesign 0x000028ab main + 187
60 com.adobe.InDesign 0x000027c6 start + 54I have no idea why this should be so, but I found a way to retrieve corrupted documents in the book:
The book contained 12 documents - 6 of which were corrupted by InDesign and could not be read by ID CS5, ID CS4 nor could they be exported to .idml files because they couldn't be opened long enough to do so. History (although I can no longer prove this) indicates that InDesign could corrupt a document during a crash (in book mode, with a good document open, try to open a corrupted document) and subsequent recovery attempt. When I indicated that even CS5 on another machine would repeat the corruption process, this is how it happened on both of my machines.
So... I tried everything - going back to old backups (thanks to Time Machine), most of which were corrupted or earlier documents that were missing most of what I needed. I was prepared to re-do hundreds of hours of work. I re-installed Mac OS X 10.6 again. I re-installed InDesign CS5 again... and I thought... before updating it (from the 7.0.0.355 disk distribution), let's try to open the corrupted versions of the documents. It opened 5 of the 6. Amazed, I quickly made uncorrupted copies of these documents, made markup files and replaced them in the original book. The last document crashed, but it didn't spread to other open documents. So (still without updating InDesign) I created a brand new book file and started adding the documents to it - leaving the one remaining document as the last addition. When I added it, ID indicated it was damaged but added and opened it anyway. I made an uncorrupted version of that document and replaced it in the replacement book. I ran the PhotoShop font test again and it still reported that Lucida Grande (regular) was SNAFU, but Font Book reported it as OK - seeming to indicate that the font issue raised in this forum was not related. I could find no visible abnormalities in any of the recovered documents. (I was also the victim of the "Anchored Object outside the margin" crash problem early in CS5 that required an update to recover from.)
I'm going to update my copy of InDesign CS5 one of these days, but not until making extra backup copies of every ID document I've produced in the last year. I'm a software guy and my instincts tell me that something (wild guess - the Adobe Cool Type feature of the Paragraph Composer/Optical Kerning plugin) is broken - perhaps worsened during a software update. Adobe software is known to be "fragile" - I just had no idea how expensive such fragility could be.
I'm marking this thread "answered" although I still don't know the reason for the problem. Thank you for your help and encouragement.
John Bishop
Owner, Mulligan Software -
Indesign CC crashes everytime i launch it. I have updated Indesign to 9.1 but the problem still exist. Adobe told me it must be a problem with the fonts, because also Illustrator CC crashes. And Adobe said that non-Adobe fonts are the problem. But after i deactivated all my fonts om my mac, the problem still exist. And i cant open the files i have made in Indesign CC because they are not compatible with Indesign CS6. I pay 60 euro per month, but nothing is working. Is it time to return to Quark?
Read the link in my post #5. It will tell you where the tow folders are located in theuser libraries (these ar HIDDEN by default, so if you down't know how to see hidden files, read Access hidden user library files | Mac OS 10.7 Lion)
You should rename the Adobe folders in the original account to _adobe, or soomething similar, BEFORE you copy the new ones to be sure you actually replace them, not just the files inside them. -
InDesign CC crashes during startup process
When InDesign CC launches, it gets to a certain point before it crashes every time at the same point. It is the 64-bit versions only, the 32-bit will still load but it is so much slower and terrible to work in for me. I am running Windows 7 and have all the latest cloud InDesign updates installed. I have tried exiting the CC launcer application so the TypeKit fonts wouldn't load on startup with no avail. I have tried using msconfig to use a Selective startup, not loading any startup items and restarting and again, no dice.
Here's the complete text of what you see in the problem details in that window screenshot above:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 9.0.0.244
Application Timestamp: 5176f4c7
Fault Module Name: ObjectModel.dll
Fault Module Version: 9.0.0.244
Fault Module Timestamp: 5176f4b9
Exception Code: c0000005
Exception Offset: 00000000000261c0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 9529
Additional Information 2: 9529754cc72c58f900e33c4f1855fb96
Additional Information 3: fe5f
Additional Information 4: fe5f55426fc3e5a2feae05a45cff6f40So here's what I've done now. I uninstalled the 32-bit version and tried to update the 64-bit version but the CC app wouldn't give me an option to update. Then I tried uninstalling and reinstalling and it said it was updating at the end of installation process, and now I have both 32 and 64-bit versions installed (I don't have an option, the CC app installs both and I don't know of any other way to install) and here's the versions I have now that it installed by default:
32-bit (9.2.1.101):
64-bit (9.0.0.244):
And of course, the 64-bit version is still crashing in the same place during launch.
Salah, you mentioned to "Try to run indesign cc 64-bit from windows start menu and install the latest update" - I actually have been launching the two versions of InDesign from the start menu throughtout this entire process. How do I go about installing the latest update for the 64-bit version? There's no update that appears in my CC app for me to install.
Maybe it's just the CC app that's messed up? I did notice in the apps list that it says Lightroom 4 is installed and gives me the choice to install 5, but I uninstalled that a while ago and have been running version 5 on my machine.
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