InDesign Update isn't opening file

Hey so my boss sent me an InDesign file and my creative cloud says my Indesign is up to date but when I try to open her file it says I need to work in a later version of InDesign. I'm working on a PC and she works off a Mac, does that have anything to do with it?

No but there are three versions (CS6, CC and CC2014) of ID available through the cloud so you need to be certain of which one each of you are using.

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InDesign CS5 hangs when opening files

I have recently begun experiencing a problem whereby I cannot open any existing InDesign documents. I can create new documents and work in them, but I cannot open any documents previously created in CS5.
InDesign CS5, MacBook Pro, Mountain Lion OS 10.8.2, Intel Corei7
The problem appeared shortly after the most recent Apple OS update so I suspect that may be causing this. InDesign just hangs with the beachball trying to open the file which it never does. It gets past linking files, then hangs. The problem has also occurred when I try to open files with InDesign CS6 on the same machine. I have tried to open a variety of different files and the problem still occurs so it doesn't seem to be file specific.
I encountered the problem a few days ago and somehow resolved it through a combination of trashing preferences, removing the SING folder and some font management. Today the problem returned and I can't seem to resolve it via any of those methods. All other Adobe CS5 and 6 apps work just fine.
I saw a post that recommended removing the SING plugin from InDesign's plug in folder so I tried that too. So far no luck.
I've attached the crash report and the Sample Process report from the Activity Monitor.
Crash Report
http://pastebin.com/embed_js.php?i=EMJxzxkB"
Sample Process
http://pastebin.com/embed_js.php?i=Ty7NsMw7
Any help is much appreciated.
thanks

Disable the autoactivation plugin for Font Agent Pro.
Bob

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My coworker and I set up CC accounts last month (upgraded from CS5) but now when I'm trying to open a file she edited recently I get this error: "Cannot open "file name.indd" because it was saved with a newer version of Adobe InDesign (CS7.0). You must use that version or later to open the file. To then enable it to be opened in this version, choose Save As InDesign CS4 or later, or export to IDML."
Both are PCs. We are using the same software it seems so I'm confused as to the CS 7 version she is saving in and doesn't allow me to open the file.
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Here we see what happens because Adobe went for CC instead of CS7: people that have a Creative Cloud account get confused: 'a creative cloud must be version CC' - while it still can be CS6. Not the first time I've heard this confusion the last fee weeks...
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Pwef...

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InDesign CS6 won't open some files. No error message, simply returns to previous 'Open...' view. I've tried restarting, rebooting, resetting my InDesign preferences and re-unzipping the original zip file. I can still open previously worked on files, though. (Even in the second folder of unzipped files, it's the same files that I can and cannot open.) Any ideas? InDesign

EditingErin wrote:
Ooh – I just had another look to check that they are CS6 files. The are, but each file size is 0 bytes – think that may be the problem! Thanks again both for responding so quickly. :-)
That sounds like you have the resource fork for a Mac-generated .indd file. Check to see if there is another file with the same name but a real file size in the zip archive. I suspect the "real" file (the data fork) is being unzipped first, then the resource fork is overwriting without warning and you could solve it by extract9ng the files manually.

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I missed Janet's file It ended up in my spam folder. Sorry Janet.
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Arrgh..... Okay that makes sense. Thanks very much cor-el. You know, the crazy thing with Mac is that you cant opt for an earlier update of Java if the newer version cause problems on some level. I called in one time about that and they told me that you'd essentially have to reinstall the operating system and then manually update only up to the level of Java you wanted manually. Does that not seem a bit non-linear to anyone else?
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Hardware Overview:
Model Name:          iMac
Model Identifier:          iMac12,2
Processor Name:          Intel Core i7
Processor Speed:          3.4 GHz
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Total Number of Cores:          4
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L3 Cache:          8 MB
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Boot ROM Version:          IM121.0047.B1F
SMC Version (system):          1.72f2
Serial Number (system):          DCPGW1QDDMW8
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InDesign Update isn't opening file

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