InDesign Upgrade will not accept my PageMaker 6.5 Serial Number

When I ordered InDesign from Sales, my PageMaker 6.5 Serial Number was verified by the Representative. However, when I went to install InDesign CS4, an error message appears stating that the serial number is not correct.
I contacted Adobe and they said they could not help me. Instead, to post the issue in this Forum.
I'm on the iMac OSX.5.
I've upgraded Adobe products over the years and have never encountered this problem.
I've got a major project to work on but cannot get at it. HELP!
Thank you!

Gayda,
Rob is right that serial numbers are EXACTLY what customer service is supposed to help with.
But until you get through, may I ask which serial number you're trying to input?
I believe you need to find the serial number on the box of InDesign, not your old PageMaker serial number. (In case you were confused and tried to enter it.)

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