InDesign won't install

Hello. I'm having trouble installing InDesign after I uninstalled the program due to crashes. I can still open InDesign documents but the program isn't in my applications anymore. I wanted to just start over but when trying to install InDesign in my Creative Cloud Manager, it keeps hanging up and says waiting after it gets to about 41%. Any advice?

Try asking on the Downloading, Installing, Setting up forum where there are some engineers who may be able to help. Be sure to post your error messages there.
Downloading, Installing, Setting Up

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CS3 InDesign won't install, Mac OS 10.5

I've just received CS3 Design premium, and InDesign won't install. There is no reason given, just that it won't install. Shared components and Version Cue Server won't install either. I just upgraded to Leopard on a g5 Intel system. Any ideas on what to do next?
Thanks,
jan

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CS3 InDesign won't install, Mac OS 10.5
Hi Darlene,
I think I just got lucky - it hesitated a few times then finally clicked.
One of the previous posters suggested to not install Version Cue, so I
clicked that one off. Did you repair the permissions and restart before
installing? Spin around 3 times clicking your heels saying, there's no
program like InDesign?
If you can stay in InD 2 I would suggest that, expecially if you use a lot
of clipping paths. InD3 has a bug there that won't see interior paths, so
you have to go back into Photoshop to rework the image. If I had only know
that before.....
Good luck!
jan

Indesign won't install past 42% then says it failed. I downloaded photoshop and illustrator with no issues.

Ive tried to download Indesign but it won't go past 42% on the download bar and then it says it failed. no information to why.
I downloaded Photoshop and Illustrator with no issues
on a Mac running 10.0.5

Dededededede I would recommend reviewing your installation log files to determine if the installation or download has failed. If the installation has failed then there will be a specific error within the log which will determine why there was a failure. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

InDesign won't install because of RoboSource

My InDesign download won't complete the installation.
The reason it gives is that two programs are running. The two programs are Adobe RoboSource applications. I can't seem to turn off these applications.
I appreciate any help.
Thanks!

Thanks for your reply.
I found a phone number for Adobe Customer Service and a couple gentlemen helped me out with this and got it resolved.
Two applications from RoboSource were running. Your support guys told me how I can turn them off. I had installed Technical Communication Suite just prior to InDesign. I was told that while a new Adobe product is being installed, it can check for other Adobe software. Sometimes it gets "hung up" if it finds something similar to what is being newly installed.
Glad to have this figured out.
Thanks a bunch!

CS5 InDesign won't install on MacBook Pro

Hi,
I've attempted 2x now to install InDesign via my CS5 installation discs on my MacBook Pro, and everything except InDesign loads each time. I get this error message:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 3 error(s), 0 warning(s)
ERROR: Found payload conflicts and errors:
ERROR: - Adobe Flash Catalyst CS5 depends on Flash Player to be installed.
ERROR: - Adobe Flash CS5 depends on Flash Player to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
It tells me to restart my system and try to install again, which I do, but it still doesn't work. When I load the CS5 installation disc, Adobe automatically recognizes that everything except InDesign has properly loaded, and when I click the install button, it loops me back through the aforementioned circle.
Can anyone help?
Thanks in advance for your time!

Yes, I installed the newest version of Flash Player for Mac OS 10.6 and rebooted, but got the same message.
I also installed Adobe Support Advisor and ran it - Adobe's site says "Adobe Support Advisor looks at your OS system information and reads your most recent CS installation log file when you start the application. To run a customized inspection, deselect Autorun Diagnostics At Launch and set other options in the Preferences panel."
I did the autorun first and got this message: "The module found no issues to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support"
So I ended program to deselect "Autorun Diagnostics," but then I got this message: "Creative Suite Product Install Inspector has identified the issue(s) that needs attention.
An issue report has been generated.
Adobe will use this issue report to help address the issue(s) in the future."
I restarted the ASA and ran according to Adobe's instructions, got the same message, so I packaged the issue and got this message: "Adobe Support Advisor will package up system information and product log files that may be needed by Adobe Support personnel in order to assist you with the issue(s).
This information can only be accessed by Adobe Support personnel when you open a support case with Adobe and if you provide the entire 'key' value you will receive after the upload will complete."
It then gave me a support case number, so I'm about to call Adobe and see if they can help me. :-(

InDesign won't install due to administration privilages

I'm unable to install InDesign because my it says I don't have administrator privileges. I'm the only user and administrator. It's a problem I've had before with software but usually I can save a setup file and right click and run as administrator - but I don't seem to have that option with InDesign

If you are getting a S.M.A.R.T. error then you should be more worried about losing everything on your drive then about upgrading your Mac OS. Regardless of if you are running Mac OS, Linux, or Windows, you should never just disregard such a drive error. S.M.A.R.T. is designed to give you a warning that your drive is statistically having far more errors than normal and should be backed up immediately and typically replaced.
In your case, it's likely a coincidence that your drive is failing at the time you are attempting to upgrade to Yosemite. You should stop what you are doing, backup your drive (if you don't already have the backups that you should prior to any OS upgrade), and replace the hard drive prior to moving forward.
To make it clear, your hard drive is likely going to fail soon and you may lose everything on it at any moment. This failure has nothing to do with Yosemite or any Mac OS. All hard drives fail at some point. Hopefully this S.M.A.R.T. notice has given you the opportunity to solve a major problem before it gets worse.

InDesign won't install (jammed at 42%) and now won't uninstall (errors), can anyone help?

I installed InDesign trial and Adobe CC -
ID jammed at 42% so assuming there was a problem
Uninstalled CC and attempted to uninstall ID, which it said completed with 'errors'
When I retried installing ID after reinstalling CC it still jammed at 42%, assuming that I haven't removed all the software off
Adobe InDesign is still marked in my programs, and when I try to uninstall it again this message appears:
'Uninstall Failed. Your uninstallation encountered errors'
I've run the Cleaner Tool & the error message in the .log file is this:
DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
Sorry for the long explanation, but if anyone could help me I'd be so greatful!
Thanks

Do you have administrator privileges on the account you are logged in with?

Indesign won't install on mac

Hi there,
I've just purchased a single application membership for creative cloud InDesign.
While the program looks like it's downloaded in the Creative Cloud manager, there is no trace of the program in my applications folder, and I can't open any .indd files on my computer.
Any assistance is much appreciated.
Thanks

Hi claudnine,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Regards,
Romit Sinha

INDesign CS3 won't install

I've been searching threads for days now and nothing i try works
I am trying to install CS3 on a G5 Mac, OSX 10.4.11. I have CS on this computer, tried the CS4 trial, decided to stay with CS3 which I am had on a deceased computer that din't have any Adobe on it except things like reader, and whatever comes with the Mac OS. When I try to load, I get everything but INDesign won't install. Tried multiple time, tried it on another computer (a G4) with similar history and the same result. I've done an uninstall on INDD4, I've cleaned preference files, tossed Colorsync profiles. At first, when I tried to install i would get an message asking for theINDD4 disk. I got rid of that when I dumped the color sync files. and now it installs everything except INDD. I'm afraid to try the clean script.
What do you suggest?

Hi Mylenium
     After updating the adobe license didn´t work any longer for the
second time, since I bought. First time CS3 cleaning tool was the
solution. But this time it is not possible just to open the
CS3cleaning tool document(PDF)- not with adobe reader, also not with
foxit for example. I removed all adobe stuff to install again, but
installation doesn´t work for the important components- photoshop
etc. At first also adobe reader didn´t work (System told me, to
install photoshop before:-) But after some deinstallation and
reinstallation now just the new downloaded adobe reader X happily
works again. Only solution to reinstall the whole system?? (medion
professional PC, windows vista 5,0 - 2 GB, 32 Bit)
     Thank you for help
     Nanna

Indesign CS6 won't install on Windows 7 64bit via GPO

Good afternoon,
I created a installation of Indesign CS6 with application manager enterprise 3 to deploy to computers via the active directory.
It installs correctly without issue to Windows XP x86 machines however won't install to Windows 7 x64 machines.
When the computers starts it trys to install but fails and proceeds to the login screen. The following information is left in the Windows event log.
Has anyone else had this problem and more importantly know how to solve it?
Log Name:      System
Source:        Microsoft-Windows-GroupPolicy
Date:          13/08/2013 9:44:23 AM
Event ID:      1085
Task Category: None
Level:         Warning
Keywords:
User:          SYSTEM
Computer:      WIN7TEST
Description:
Windows failed to apply the Software Installation settings. Software Installation settings might have its own log file. Please click on the "More information" link.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
    <EventID>1085</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>1</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.375831000Z" />
    <EventRecordID>9482</EventRecordID>
    <Correlation ActivityID="{B74A3709-81F6-4B73-AA1F-9B610874B7EA}" />
    <Execution ProcessID="384" ThreadID="1324" />
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="SupportInfo1">1</Data>
    <Data Name="SupportInfo2">3961</Data>
    <Data Name="ProcessingMode">1</Data>
    <Data Name="ProcessingTimeInMilliseconds">41590</Data>
    <Data Name="ErrorCode">1603</Data>
    <Data Name="ErrorDescription">Fatal error during installation. </Data>
    <Data Name="DCName">\\AYR.burdekin.qld.gov.au</Data>
    <Data Name="ExtensionName">Software Installation</Data>
    <Data Name="ExtensionId">{c6dc5466-785a-11d2-84d0-00c04fb169f7}</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      108
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
    <EventID Qualifiers="0">108</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
    <EventRecordID>9481</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>Software changes could not be applied. A previous log entry with details should exist.</Data>
    <Data>1603</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      102
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
The install of application Adobe InDesign CS6 from policy Global-Application-Adobe InDesign failed. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
    <EventID Qualifiers="0">102</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
    <EventRecordID>9479</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>Adobe InDesign CS6</Data>
    <Data>Global-Application-Adobe InDesign</Data>
    <Data>1603</Data>
</EventData>
</Event>

Hi Abhijit,
I am able to install InDesign CS6 manually on the machines from the CD/DVD however when trying to install it via GPO or running the msi using the msi exec commands it doesn't install and leaves the above errors in the event log.
The installation was made using the same CD/DVD and the installation works on the Windows XP clients and software other than InDesign CS6 will install to the Win 7 64-bit machines via GPO.
Cheers,

Adobe acrobat 8 won't install with Indesign and Dreamweaver CS4

I have a client who I had to build a new computer for which is Windows XP Pro. On her original machine I had AA8, InDesign CS4, DreamWeaver CS4, Contribute CS5, Adobe Reader 9.3 and Adobe Photoshop 6. I have tried puting AA8 on the new machine that has all of the above on it and I get a response that I have a newer version of AA and it won't install. I don't have any AA on this machine so I'm not sure what to do. She says she can't edit PDFs or combine them and that she can't create a PDF ind Word and Xcel and edit them. Should I tell her to upgrade to AA9 so that it is compatible to the CS4/5 products?
Thanks,
Lgarn

Thank you Bill for replying.
I have been able to install the disc but it tells me that I have to activate it with a time limit of 30 days and counting. Activation fails each time I've tried. As I'm nearing the end of the time limit I decided to contact Adobe for advice. They gave me a download package and new serial number but it's only suitable for OS XP and Windows 2000 so I'm unable to download it. I was told by the advisor if I still had problems to use the forum as a means of support so that's why I'm talking to people here.
I have uninstalled Adobe Acrobate Pro 7, so I might try reinstalling the disc to see if it gives me another 30 days grace, that, at least, would be a way around it.
I'll now follow the link you've given me. Though I do suspect I'm in a bit of a cul de sac.

Trying to install Cs2 but old indesign won't uninstall or repair?

Trying to install the "new" posted on adobe, Cs2. Win vista for business. 1st step- add/remove programs. old indesign won't uninstall or repair! Get " was interrupted - try again" "can't find xxxxx file in dat 1 cabinet" ???
Searched forums for hours now! Help please!

Just went back through my start menu, and it CS, not CS2 that would not install under any condition on Windows 7. CS2 is running in the Windows XP mode Virtual Machine. XP mode is a free feature of Windows 7 Pro and Ultimate, and does not install on Vista.
That said, you can download and install Windows Virtual PC (http://www.microsoft.com/windows/virtual-pc/support/virtual-pc-2007.aspx) which is a virtualization environment, and you can install Windows XP as a virtual machine from a set of XP disks.
There are people (and you seem to be one) who have successfully, more or less, gotten CS2 to install on Vista. I never ran Vista, so I'm shooting in the dark here a bit, but I would make the following recommendations for trying to get the programs installed:
First, run MSconfig and turn off all the unnecessary startup programs like Anti-virus and spyware scanners, third party firewalls, instant messengers, iTunes, browser helpers and toolbars, etc, and also go to the Services tab, hide all Microsoft services, and you can probably turn off just about everything that is left (lots of antivirus stuff runs as a service, for example). Re-boot into an adminsitrator account, cancel MSConfig when it reopens, and find the downloaded installer. If you have not already run the .exe file to extract the installer, do that next.
Once the installer is extracted, find the Setup.exe file, and right click it. In Windows 7 I have an entry to Troubleshoot Compatibility, and hopefully you have something similar. Choosing that gives me two options, Use Recommended Settings, which might work, but there's no indication of what they might be, or Troubleshoot Program. Choosing that should bring up another dialog where hopefully you can see a checkbox that says the program used to work in an earlier version, which you should check, and clear any others, then press next, which should bring up a list of previous versions where you can select Windows XP.
From there it should run the setup program in XP comaptibility mode, and once installed you should be able to set the program itself to also run in XP compatibility mode.
When the installation is complete you can run MSConfig again and click the Normal Startup radio button and reboot.

CS5.5 Indesign upgrade won't install "update is not applicable" error

Upgraded to Yosemite, reinstalled legit CS5 InDesign successfully, need to download the upgrade to 5.5 for essential "shared content" plug in... the update won't install "update is not applicable" error w no serial code request, just doesn't install. Indesign 5.0 was working fine, i just need a couple extensions

you can update cs5: http://www.adobe.com/downloads/updates/
but you can't upgrade to cs5.5.
you can upgrade to cs6 or cc (for money).

No matter what I do InDesign won't finish installing. I keep getting error 49.

No matter what I do InDesign won't finish installing. I keep getting error 49 but I can't do anything about it.

Brodier24177022 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve Error 49.

I´m a student, working with CS3 indesign, it won´t install again completely

I´m a student, working with indesign CS3- it won´t
install again completely and all other adobe programs are not willing
to work (f.e. reader). What can I do?

Hi Mylenium
     After updating the adobe license didn´t work any longer for the
second time, since I bought. First time CS3 cleaning tool was the
solution. But this time it is not possible just to open the
CS3cleaning tool document(PDF)- not with adobe reader, also not with
foxit for example. I removed all adobe stuff to install again, but
installation doesn´t work for the important components- photoshop
etc. At first also adobe reader didn´t work (System told me, to
install photoshop before:-) But after some deinstallation and
reinstallation now just the new downloaded adobe reader X happily
works again. Only solution to reinstall the whole system?? (medion
professional PC, windows vista 5,0 - 2 GB, 32 Bit)
     Thank you for help
     Nanna

InDesign won't install

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