Index entries disappear in chm output

Product: TCS 1 (FM8 ver 0p277 + RH7 ver 7.03.001)
All my text and index markers are created in FM and then imported into RH7. This works well, but the problem occurs when the FM index has a format similar to the following example:
Commands: for standard users
Commands: for super users
where Commands is the top index marker, which doesn't have a link in its own right.
Although the import is OK and the entries appear in the RH index list, the Commands entry has a cross-reference property. The problem occurs when the chm or html files are created. The Commands entry disappears and its sub-entries become sub-entries to the previous index top entry with a proper link.
I have found a work around for this problem, to go thro' my RH index list and clear the Cross-reference check mark in the Index Keyword Properties box. Unfortunately, this is labour intensive.
Does anyone have a solution? Is there some import setting that automatically does what I have to do manually?

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Index entries missing in .chm but are present in the printed version

This is strange.
I have a number of index entries as follows:
troubleshooting/file problems
troubleshooting/login problems
troubleshooting/printer problems
These appear in the .docx (Word) version, which is what I've been using for the review cycle. Today, though, I had the .chm open and I noticed that the entire group of troubleshooting\ entries aren't in the .chm!
I recompiled the HTML Help, just in case I was looking at an old version and no, they're not there.
I searched for them in the Index tab, thinking maybe they were somehow out of order, but they're truly not there.
Any idea what could be causing this? I'm using RoboHelp 9.

I don't know how to apply conditional build tags against an index, so I didn't do that -- at least not deliberately
I looked at the HTML, the Advanced tab in Topic properties, and the TOC page properties. I don't see anything there that looks like a Condition setting. I looked at the HTML externally (that is, went to Windows Explorer and double-clicked the file and then looked at the HTML source). Couldn't see anything. I launched the .chm file and then looked at the HTML for that topic. Still couldn't see anything.
I opened the .hhk file and I can see the entries for troubleshooting, I believe. Here is what I see:
<item name="troubleshooting">
        <item name="file problems">
            <section name="Release Information" link="Release_Information.htm">
            </section>
        </item>
        <item name="printer problems">
            <section name="Printing Problems" link="Printing_Problems.htm">
            </section>
        </item>
        <item name="checkerboard">
            <section name="Checkerboard Pattern in Window" link="Checkerboard_Pattern_in_Window.htm">
            </section>
        </item>
        <item name="screen display">
            <section name="Checkerboard Pattern in Window" link="Checkerboard_Pattern_in_Window.htm">
            </section>
        </item>
        <item name="login problems">
            <section name="Login Problems" link="Login_Problems.htm">
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        <item name="misc problems">
            <section name="Other Problems" link="Other_Problems.htm">
            </section>
        </item>
        <item name="Reporting Services Reports">
            <section name="Reporting Services Reports Problems" link="Reporting_Services_Reports_Problems.htm">
            </section>
        </item>
        <item name="sorting problems">
            <section name="Sorting Incorrectly" link="Sorting_Incorrectly.htm">
            </section>
        </item>
    </item>

How can I specify the default tab in a CHM Output?

My company uses CHM-based help for some of its products. We build the CHM files from RoboHelp 9, and while these CHM files don't really have a full Index attached to them, the Index tab shows up in the output anyway. Unfortunately, we are suddenly seeing that when the CHM file is launched from our program, the Index tab is displayed by default. We'd rather have the Contents tab be the default look, especially considering that the Index does not exist.
I have poked around into how you can specify a default tab for a CHM file, and the only information I have found suggests that using a CHM file creates a file (HH.dat) that specifies which tab should be displayed on a user-by-user basis, and that the last tab displayed when you close the CHM should be the first one displayed when you re-open it. While this is true if you open the CHM independent from the product, when you launch it from our program, it's all Index, all the time.
So, my question is: How can I specify the default tab for a CHM file? Or, failing that, how can I excise the Index tab from my CHM output.

Hi there
This will be something up to your application developer to resolve. When s/he issues the call to open the CHM, there are parameters that may be used to always open with the desired tab "in front".
Point your developer to the link below and advise that s/he is most likely interested in the section titled: Programming Tips.
Click here to view
Cheers... Rick
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Modifying Index Entries

Hello All,
In WebHelp, by editing the whibody.htm file, I am able to
have the primary index entries appear in bold font. I like the
visual appeal to has for the users. Is it possible to modify the
primary index entries in a .chm file, so they appear in a bold
font? If so, how is this accomplished?
Thanks,

Hi all
To my knowledge there simply isn't any way to coax any sort
of formatting with index entries inside a compiled .CHM file. You
can only do it via WebHelp as indicated.
Cheers... Rick

TOC and Index entries sometimes blank in WebHelp output

I'm running RoboHelp 10, generating Help files using the WebHelp target.
Sometimes, in the WebHelp output, clicking a Table of Contents or Index entry restults with a bank topic. This issue is resolved my either maximizing/minimizing the screen or by refreshing the browser.
The issue does not happen consistently in the output. As well, it seems to only happen in Internet Explorer 10.
Is there a work-around for this issue?

Just installing the patches is not enough. Adobe release some smaller
fixes for WebHelp on IE10/11 and Chrome. (4 in total) For an overview of
all RH fixes, see
http://www.wvanweelden.eu/articles/robohelp-patches-and-updates
Kind regards,
Willam

Index Entries Appearing Incorrectly in .CHM Index

**I made a post regarding RH7 and issues with the indexing feature...since then, I have come across more issues, hence why I am doing a new post**
I have RH7 and before I was having troubles with keywords being missed from the index in the generated .chm. I would open the index in RH and then compare it to the index in the .chm file-some keywords would be missing. This was occurring with all projects converted from RH X5 to RH7.
Now, I have a project that was started in RH7-it has not been converted from a previous version. I am not seeing issues with missing keywords but I am noticing that some keywords are being misplaced in the .chm index. For example, "demand dates" in the RH index has not sub-keywords. In the generated .chm, there are two sub-keywords under "demand dates", neither one anywhere close to being related to the keyword. When I looked for the keyword they SHOULD be under, it was not there.
I have installed all three RH fixes on my laptop, and I have even deleted every single index entry and re-entered them. My last guess is, could it be that the template I use was created in another version of RH? The template file has been converted to RH7.
Any help at all would be greatly appreciated-I have research this topic quite a bit and cannot turn up any answers and it is hindering project production.
Thanks!

Hi there
Screen shots? Nooo, screen shots. Where see screen shots?
Have you tried right-clicking in the Index Designer and choosing Sort?
Are the keywords possibly stored inside the topics and not the HHK? When you see them in the Index Designer, is the icon that of a page with a key instead of just a key?
Cheers... Rick
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Some Indexed entries not appearing in master.chm

Here's the situation:
We have about 100 individual projects and they are all merged
into a Master to bring them together. About half of the projects
have a TOC. The TOCs for all projects are appearing great. All
indexed entries come over when merging into the Master except for
one single project. That project's TOC comes over fine, but NONE of
the indexed entries are available in the index of master.chm. All
index entries for that project, however, appear correctly when
viewing that project's individual chm file.
I have tried deleting the merged project from the Master and
re-merging. I have tried recompiling the troublesome project and
then re-merging. Same problem.
Help.

Hi there,
As a follow up to the previous post I disabled iCloud and opted to keep all items on my iPad thinking that I'd rather have too much data than too litt.e I then did an iTunes sync which replicated a lot of data in Outlook, but the renamed calendar still isn't being synced over or the entries that have been added to it. I put in a test entry on the iPad and it's going into the renamed calendar1 but not showing up in Outlook.
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RH 7 - How can I get .swf movies to work inside CHM output on Windows 7

Hi RHelpers,
I'm using RoboHelp Html (RH 7, latest patch) on my Win 7 64-bit machine to provide a HtmlHelp (CHM) output.
Now that we're close to releasing, I've been doing some testing, and I've noticed that my SWF movie files do not play inside of Windows 7 when viewing them inside of the CHM file. It keeps asking to install the Adobe Flash Player. But I've already clicked Yes several times to that message, and it still doesn't play the file. I've even manually downloaded and installed it as an administrator, restarted my system and still no go. It just shows a red X in the container where the movie should be playing.
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I see the answer here:
http://forums.adobe.com/thread/781427?tstart=2
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Index Entries in 9i

Hi,
In older versions of designer 1.3.2 Index entries are
available for foreign keys.
We have migrated the repository from 1.3.2 to 9i and Index entries are not available in the design editor for foreign keys.When we generate a table in 9i we get error messages because of missing index entries.
What about Primary keys?Does designer generate Index entries for Primary keys also??
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To clarify, your index entries were in the database but NOT defined in Des 1.3.2 model? Because if they were in the model, then I'd look back at your intermediate migration definitions to make sure the indexes were still defined properly in there.
In Des 2.1/6.0/6i/9i/10g, Indexes are a separate sub-element (SACs) for a Table Definition. They don't have to be associated with a key structure. And in newer database versions, a PK / UK has an implicit index constructed for it in the database, so Designer doesn't bother showing you the Index in the model. Just the PK or UK itself (again, these are also separate SACs).
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Static NAT entry disappears when using NVI on Cisco 1921 (Multiple versions)

We have a Cisco 1921 as an IPSec tunnel endpoint where we assign static NAT entries. It is a static one-to-one NAT putting each remote endpoint as a local /24 subnet. We are using NVI and we see some of these static entries disappear when packets are unable to reach the destination.
The production router is running 15.0(1r)M16 but we were able to reproduce this same behavior on 15.4(1)T2.
To reproduce, we add the static NVI entry:
ip nat source static X.X.X.X 172.30.250.11
And things look good for a bit:
ROUTER# sh ip nat nvi trans | i 172.30.250.11
gre 172.30.250.11:0 X.X.X>X:0 Y.Y.Y.Y:0 Y.Y.Y.Y:0
--- 172.30.250.11 138.54.32.9 --- ---
tcp Y.Y.Y.Y:60360 Z.Z.Z.Z:60360 172.30.250.11:22 X.X.X.X:22
There is a known issue with GRE traffic being dropped at this particular endpoint, so after generating GRE traffic, the entry completely disappears:
ROUTER# sh run | i 172.30.250.11
ROUTER#
ROUTER# sh ip nat nvi trans | i 172.30.250.11
gre 172.30.250.11:0 X.X.X>X:0 Y.Y.Y.Y:0 Y.Y.Y.Y:0
icmp Y.Y.Y.Y:59916 Z.Z.Z.Z:59916 172.30.250.11:59916 172.30.250.11:59916
tcp Y.Y.Y.Y:60360 Z.Z.Z.Z:60360 172.30.250.11:22 X.X.X.X:22
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Debugging has not shown anything, and I have found some mentions of similar behavior on older versions. Has anyone seen this? We don't have support access to test all versions, so if it is known to be resolved in a particular one, we would love to know to work towards loading that version.
Thanks

Hi Ryan,
Asa cannot ahve 2 default routes, it can only have one. ASA also doesnt support PBR, so the setup that you are trying to configure would not work on the ASA. Router is the correct option for it.
Hope that helps.
Thanks,
Varun Rao
Security Team,
Cisco TAC

Address book entries disappear after MobileMe synchronization

Morning.
I've installed a clean MacOS X 10.6.8 installation from the scratch. I've found in the Address Book my own visit card and Apple's visit card. Then I've set to sync with my MobileMe account. After that I've set that MobileMe synchronization should replace all items on my local Address Book with the item stored in my MobileMe address book.
The result is: The items previously shown in Address Book disappear. The Address Book is completely empty. But in ~/Library/Application Support/Addressbook all the contacts are stored in the database and all the images as well. This is what ls -al has found:
drwx------   4 rafv staff      306 2 Feb 21:05 .
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Over the last few months I've had entries disappear - just one or two here and there. For a long time, I thought I was imagining things. But today I went to make some calls to my family and I did a search for the family last name. Only two cards came up... about 16 cards were missing. There's no way I deleted these. Fortunately, Time Machine saved me, but I didn't find the cards until about a week back, so they've been gone for a while (guess I don't call the family often enough).
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Address Book - entries disappear

Entries from my address book disappear. I can be a complete page with all information or it can be just an email on a page. Any ideas what is causing that?

Over the last few months I've had entries disappear - just one or two here and there. For a long time, I thought I was imagining things. But today I went to make some calls to my family and I did a search for the family last name. Only two cards came up... about 16 cards were missing. There's no way I deleted these. Fortunately, Time Machine saved me, but I didn't find the cards until about a week back, so they've been gone for a while (guess I don't call the family often enough).
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Indesign CS3 crash while generating an PDF or deleting an index entry

Indesign crashes when I will starting the PDF export. This happens in all Indesign documents which are converted from CS2 and with index entries. So I want to delete the index but Indesign crashes while deleting too. I tried to convert the files in .indx files but nothing changes. Indesign is still crashing.
Indesign 5.0.2
Mac OS X 10.5.3
MacPro Identifier 3,1
RAM: 4GB

Hi. Im having the same problems and tried everything. Indesign crashes not just on Exporting, but also Import and Save As. It mostly works with no problem for days and then all the sudden crashes and cant fix it, then in about an hour starts working again, with the exact same document. It seems to me like the software cant find the path it created with the document. For example, if I press just SAVE, its saves with no problem, but when I choose SAVE AS, Indesign crashes after opening the communication window.
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I would really appreciate some advice or response.

How can I avoid having "XE index" entries in the pdf bookmarks frame?

Hi,
I try to use RH9 to create a pdf file, but the contents (= bookmarks) frame looks like this:
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Is there any way to mark a range of sentences and associate it with a particular index entry? For a lengthy book, I don't think one can really expect the text to never change, hence regenerating the index needs to continue to work even if a bit of text was added which pushes one of the range of sentences onto the next page.
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Greg,
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Index entries disappear in chm output

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