Inept Adobe Tech Support wasted an entire day of my life

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

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Has anyone else recently dealt inept Adobe Tech Support?

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support be better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

Adobe Tech Support?

I find that pretty everytime I call Adobe tech support I dred what will ensure. I find the support team highly unprofessional; rude at times; seem to be having a great time (background noise) unknowledagble, and constantly putting me on hold as they indicate: "I have to check my resources." Which basically means that they have to read the manual. My last call was yesterday. After over an hour of this back anf forth -- out my furstration I asked to speak -- no I demanded to speak to a supervisor. After another futal attemp to provide a soliution to my problem (not being able to import from DVD, or images that have been downloaded to my HD) I was told that he had to go to a meeting. And that he would get back to me. That never happened.
This business model really sucks. One spends thousands of dollars for the programs, but when it comes to resolving our issues, we get a second rate solution. Many times I get sent links to follow. If I felt that I could have my answers answered by reading a link, I would. But many times I can't -- so I call. This is a horrible system that doesn't really serve the needs of Adobe's customer base. Totally frustrated, and fed up.

i can only agree.
it´s pretty useless to call a tech support these days with a special question... especially adobes "support".
they have a database, like a FAQ, with answers to common questions.
you don´t have an expert sitting there that knows how to use the software.
such a guy would make more money using the software then answering calls.
i once called a hardware manufacturer (does not exist anymore) who made flatbed scanner.
the whole LOCAL support team was from china.
barely speaking english, not to mention my native language.
and they were completely clueless. unbelievable.
of course i had to PAY for this call.
all in all over 22 euro and no help at all.

How can I contact adobe tech support?

how can I contact adobe tech support directly?

It beats the **** outta me. I have been trying to find that out for days.
The customer support page keeps leading you back to the forum saying there are agents here that you can talk to about your problems.
I have posted a question and have yet to receive an answer.

Adobe Tech Support Sucks

I have been told, since Dec 3, after spending 2 hours with a tech in India to resolve my problem. He said he would "escalate" the problem and I would get a call back in 2-4 days. Since then, I have NOT gotten a call back. I have made three more calls getting the same PROMISE. I am paying for a program I cannot use and getting no help from Adobe.
I suppose THIS will go unanswered as well!

don't feel bad, I've been on for eight hours attempting to talk with the India Tech Squad. I'm getting ERROR 16 with CC apps. Nobody at abobe can fix it.I'm on hold again. I'd pay someone money to solve this.I better stop now or it won't be pretty. Adobe tech support is not whT it used to be!!

When loading the program, the loading, circular icon will not stop. It seems like it is trying to load and can't. Since Adobe tech support won't help with version 13, I need your help.

I just bought this and was trying to load it for the first time and the circular icon just keeps flashing like it is trying to load and can't. Most elements come up but I am wondering why it is still flashing like it is trying to load.
At times, the drop down menus will not stay up. When I click on them, they flash and then disappear.
This is not a blank message.

Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!

What is Adobe tech supports phone number ?

What is Adobe tech supports phone number ?

Here you go..
http://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
MICROSOFT PERMIER SUPPORT
1-800-936-3100
Cheers,
Gulab Prasad
Technology Consultant
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

I have just upgraded to PSE 12 and Premier E 12, and tried to installed many times. The pop up says "Configuration Error"; contact Adobe Tech Support(?); and "mention error code 1"! Help please!

I have just upgraded to PSE 12 and Premier E 12, and tried to installed many times. The pop up says "Configuration Error"; contact Adobe Tech Support(?); and "mention error code 1"! Help please!
Install appeared to run okay up to,, and including "shared Technologies"....

Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

Trying to install Photoshop Elements 13 - I'm getting an "Exit: 34 code" failure. Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

Trying to install Photoshop Elements 13 - I'm getting an "Exit: 34 code" failure. Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

Jive is the forum hosting provider which Adobe uses. If you are receiving e-mail updates about Jive then it is likely due to the forum notifications.
Steve Miller I am so sorry I see that you updated case 186454198 on 3/20/15 but you have not received a response since then. I have asked that a member of our support team contact you directly at the phone number we have on file. Please feel free to update this discussion if you continue to experience difficulties.
I would recommend reviewing the installation log files for the update you are trying to apply to determine the cause of the error. You can find details on how to locate and interpret the installation log files at https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.htm l. You are welcome to update this discussion with any errors which you are able to locate.

Elements 10 closes when making panorama and Adobe Tech Support???

I recently installed PSE10. I upgraded because my old computer crashed, so I went to Win7 with 64 bit and did an upgrade of several programs. I noted that when I try to do a panorama in 10 I get an error message "Adobe Photoshop Elements 10 has Stopped Working." That happens whether I have pictures in 10 waiitng to become a panorama or I am just creating a new one with nothing loaded in 10. I can open other Photomerge types like "Groupshot" but not panorama. Any ideas would be appreciated. TIA
This is my first "serious" problem with Adobe. I looked around on the site for a way to submit a question to tech support....Is there a way to submit a question to Adobe Tech Support for free? or is it all purchased time (i.e., they do not offer free tech support.) Again, appreciate the input.
Thanks

There's a phone number listed for tech support.
You can get tech support from an online chat session.
As usual, you take your chances with how "technical" the support will be....
Added:
Searching the forums for "panorama" revealed a problem with Lightroom and Bridge that was solved by resetting the preferences:
Hold down the Ctrl+Alt+Shift keys when launching PSE, and answer "Yes" to re-building the Preferences.
Might be worth a try.
Ken
Message was edited by: photodrawken to add suggestion

Where is adobe tech support?

Where is adobe tech support?

It is in India i think.
For more info
http://www.adobe.com/company/contact.html?promoid=JOPDO

I just migrated from one Mac to another and I got a msg to contact Adobe tech support and report error code 150:30. What do I do?

I just migrated from one Mac to another and I got a msg to contact Adobe tech support and report error code 150:30. What do I do?@

Reinstall the software properly. Migration is useless due to the specifics of the activation system.
Mylenium

Adobe Tech Support NOT Helpful...WORTHLESS?!

I'm flabbergasted, truly.
I've had one issue with InDesign and hyperlinking. First, I posted the issue here to the forum. No one responded.
So, I opened a case with Adobe tech support. I uploaded sample files. I responded in a timely manner. I ran through every exercise they gave me. Nothing seems to fix the issue.
After so many tries, Tech Support passes me on to someone else (I'm assuming they are escalating the issue?).
The new person starts from stratch, rather than building on the previous work.
Today, they even went so far as to ask me to upload samples/examples of the error and to ask me what the username and password was for the FTP. Uh, its the FTP info that is listed on the tech support website on my case page. Shouldn't THEY know this?? And I can clearly see my attachment of samples/examples right on my case webpage.
Am I missing something here?? Is Tech Support worthless??
Case #181420799.
This is the second time I've tried to work this issue through tech support. The first time, after samples/examples, etc., they referred me to Acrobat Developer forums...seriously.
Insight?? Help??

Here's what I posted to tech support: Here's my hyperlinking issue.
I have an InDesign document with 100+ hyperlinks. When a new hyperlink is created and the document exported to PDF, the new hyperli
nk repeats throughout the new PDF.
Each hyperlink is uniquely created and named.
This is how I create:
New Hyperlink Destination>
Type: URL
Name: Unique Name
URL: http//www.uniquename.com
Then I type and select the text that I want to hyperlink.
New Hyperlink>
Name>Unique Name
Type>URL
Name: select the corresponding hyperlink
click OK.
So, let's say I have 100 hyperlinks, and I need to add a new one, but the new one needs to go in the 51st spot. So, I complete all
the above steps. When I export from InDesign to Acrobat, the 51st link now repeats from 51 through 100.
The only way for me to correct the error is to delete the hyperlinks (not the destinations) 51 through 100 from the palette and re-create them.
I've attached both the PDF and the ID file for your consideration.
Operating System: Windows XP Professional
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: No
Same results with different computer?: No
Recent System Hardware or Software change?: No

Can I vent about Adobe tech support?

Man, am I frustrated. I upgraded to CS4 because I was having problems viewing some files in CS3. Concurrently, I upgraded to Snow Leopard. Now, when I open up a page from our site in Dreamweaver, the headlines, which are all in Courier, don't display (you can see them, however, in preview). The very same files display perfectly in CS3.
I've tried working with the CSS, tried changing the code, all to no avail. Yesterday, I called tech support. He had me reinstall. That did no good. Then he put me on hold, came back, put me on hold again, came back. None of his suggestions worked. About 45 minutes into the call, the line went dead.
I called again this morning. I explained what we did yesterday and asked for some kind of level two support. The woman said let's try a few things first. The first thing she told me though was that CS4 did not support Courier. I told her I could change fonts to Courier in the body of my document. She put me on hold. Came back, had me change the prefs. That didn't work. Put me on hold again, came back and said that I should contact the community of experts.
I said but I just spent all this money purchasing your software, why can't I speak to someone on the next level of support. She said the community of experts did work for Adobe. It appeared to me that the people were volunteers who nicely offered their time to help, and while I appreciated that, I really wanted to speak to someone who worked directly for the company. She insisted that they were Adobe employees.
When I expressed my doubt, the line went dead. This time I was convinced it was not an accident. Now, I'm a reporter by training. I know how to talk to people on the phone, and I know very well that you don't get anywhere by being rude or raising your voice. I was clear however that I did want to speak to someone in Tech support on the next level. But all I ended up with was a dead line and software that doesn't work the way it should.
Is there some one way to get to Level Two? At this point I'd be willing to pay (even though I don't think I should) to straighten this out.
Ok, I feel better now.
Jeff

jeffisme wrote:
Man, am I frustrated. I upgraded to CS4 because I was having problems viewing some files in CS3. Concurrently, I upgraded to Snow Leopard. Now, when I open up a page from our site in Dreamweaver, the headlines, which are all in Courier, don't display (you can see them, however, in preview). The very same files display perfectly in CS3.
Sorry you're having problems, but Snow Leopard was released only a few days ago. CS4 is now a year old. I have upgraded to Snow Leopard without problems, but others have experienced a lot of pain. It's difficult to know where the fault lies.
She said the community of experts did work for Adobe.
She's wrong. Community Experts are not Adobe employees. Nor do they receive any payment for the help they offer in the forums. Many of us will be attending a "Community Summit" just before Adobe MAX in Los Angeles in three weeks' time. I intend to raise this point at the meeting. We're experts in using Adobe programs, not a dumping ground for problems that the paid support staff fail to handle.
There, I've let off steam too.
To give feedback about customer/technical support, please post in the Adobe.com feedback forum.

ADOBE FYI: Getting Adobe Tech Support for Flash Player problems

ALL:
I wanted to take a second to remind everyone here (and
incoming new users) that this forum and most of our other forums
are currently for user-to-user discussions of Adobe products, and
are not an official customer support channel for Adobe. If you need
direct assistance from a support agent please contact Adobe
support.
Flash Player installation help is available via web case only
at
Flash Player
Support. No phone or chat support is available. An AdobeID
login will be required, which is easy to set up.
If at any moment you feel that your Flash Player webcase is
not being handled correctly you have the ability (via the web case
portal that you'll see after logging in) to request an escalation
or provide feedback to the agents. And I encourage you to do so.
You can also re-open a case that may have been incorrectly closed.
If you are a Flash developer experiencing a Flash Player
related issue or an issue with existing content not playing
correctly as the result of a security update please contact support
via
http://www.adobe.com/support/flash.

Hi Bentley,
I just noticed something. The link that I pasted, to your
post, does not work either. I noticed why, however, and it seems to
be why the link in your original page does not work, and why the
link in my post that goes to your post does not work.
It seems to be that if a link has a period after it (i.e., if
it is at the end of a sentence), the period is incorrectly included
in the "real" link. Somehow, whatever mechanism that processes the
post has a mini bug in it.
If you go to the link that is results in "Sorry, this page is
not available", and look up into the browser address bar, you will
see the period there each time.
I just thought that I would point this out, too, so that the
web techs in charge of the workings of the forums could look into
it.
Here is the original link, without a period after it, to your
original page.
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=184&threadid =1400586&enterthread=y
Thank you again,
Karen

Inept Adobe Tech Support wasted an entire day of my life

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