Inexplicable high usage/slow speeds

We move from SKY to BT on January 2011, with the idea of pay less, unfortunately..pass to a big nightmare and the big scam never seen.
the service apparently starting on 18th January,   we have option 2, 40GB . we really not use p2p or another downloads.   however sometimes, like see Iplayer , hearing music with we7. and you tube videos.
also we work with 2 e-mails   imap. all day.
The speed never work fine, just in the mornings, during afternoon and evening the speed and my e-mails get frozeen, and is nothing can do, we call to tecnical support during all week, and the problem continue.
today 28th there is not a solution, and request cancel this account.
But the history not finish yet, on 25th January arrive a e-mail from BT what say my usage is of 32GB ...
32GB in 1 week ? we call to tecnical support and they say we use this, they ask to us for malware, that not exsist because we use Imac. and the pc wear malawarebite, and is free of infections.
our weriless is disable, because all house is connect by wire ethernet.    the big suprise BT cannot proof or show me how I use this 32 GB in 7 days.
from the next days, we check our line all day, and not use anything in our BT internet, except e-mails, a big suprise next day our usage rise to 39.2GB near limit, and they recommend upgrade to unlimited, that mean £ 10 more in the bill. ... there is absoluty disgusting and never never again choose BT ...
WARNING.. ABOUT THIS COMPANY.... IS ABSOLUTE SCAM AND ROBBERY.

I talk with Dominic, from care manager, him agree, BT NO support IMAP e-mail, and another services like streaming. like, we7, iplayer, you tube, in off peak times.
also him told to us, in peak of times of the day, some services, including P2P working very low, because BT throttling the lines, DLM , data line management.
If I know in your fair usage police say: i cannot use imap e-mail, cannot use WE7 cannot use many services ... really no take this very **bleep** service.
I assume the infrastructure of BT is very old ... because cannot coppe connection in peak of times...
to finish, IMAP no work 24/7 recently make a remote connection with a Indian man help desk to try get solution..
still nothing happen.

Similar Messages

Erskine Exchange - High pings slow speeds

Hi
I have not long got a BT Whole sale package from Sky(sky connect), whom have been unhelpful will my issue. As the subject says i am experiancing slow speeds and latency. The test results bellow are the best iv had all night was getting 0.01 from speedtest.net most of the night.
If some one could check my line that would be apreciated.
and the BT speed test results
Download speedachieved during the test was - 2072 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Hi Diadem, Welcome to the Forums
Unfortunately, the Sky Connect package is a very traffic managed product and is heavily congested. I'm afraid there is nothing we can do over here at the BT forums regarding throughput problems on Connect as it is a Sky package who deal with BT Wholesale.
Sorry
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I'm wondering if anyone else has had problems with their imac fans being extremely loud when running at slow speeds? When the computer heats up enough for the fans to run at higher speeds they quiet down. New HD fan was just installed.

I have an imac that I've had for a couple years. The fans have always been loud when running at the slower speeds. When the computer heats up enough for the fans to run at a higher speed the fans quiet down. I had installed SMC fan control after multiple attempts with Apple to get the fan issue resolved. That seemed to keep the fans quiet enough. I've never had a problem with overheating. Recently the fans were becoming loud again even running at the slightly higher speeds so I took it to my local Apple store and they replaced the hard drive fan. I got it back and it's now as loud or louder than ever!! And, now SMC fan control won't "stick." The fans will speed up, but then gradually go back to the lower "loud" levels. I'm at a loss as to what to do next.

Thanks jared,
I'm still dealing with this issue through Apple. Some time after I posted this, I contacted Apple again. They did start a case up for me, as I was experiencing the same behavior on two different machines, with two different versions of Windows.
So far it remains unsolved. I've logged iClouds for Windows on my desktop, which is brand new, then logged for awhile after completely uninstalling Norton Security Suite, depending on the Microsoft security for some time, and finally logged after I uninstalled iCloud for Windows, restarted, installed a clean download, and connected using a completely different test account, which Apple set up for me. None of this made any difference. Looking at the logs, it seems every 10 minutes, iCloudServices.exe creates a new TCP connection to confirm I'm using less than 5GB on iCloud, (which I am by a good margin, using less than 2GB), it seems this connection is not closed, and when the next iteration rolls around 10 minutes later, a new TCP connection is created. I come very close to having 6 TCP connections created per hour, until I restart my computer. This works out to... 6 x 24 = 144/day.
Perhaps the article you posted will shed some further light on this. I'm thinking seeing the state of the connection through netstats, at the least, could help.
For the last week, I've been putting a hold on further logging, as Apple wants me to create a new user account on one of my computers, install iCloud for Windows there, and log it running in the other account. This however basically means I cannot use my computer for a fair number of hours, and I've been busy enough with work the past week that I haven't the time or energy to afford to set this up and run it. I've had need of my computers too much for the past week.

Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

Very slow speeds and ridiculous email and bill for...

Hi
i have several issues. I have been a very satisfied customer for over 15 years until early summer of this year:
1. My broadband speeds remain painfully slow despite 3 complaints and investigations. In fact my line is still connected to the test line as I was advised to do and I have never had a call back as promised.
2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
3. I spent over an hour on the phone trying to sort this out today, but was not helped by a succession of people who barely understood the situation and had even less understanding of customer service. I have now emailed, but have had a message saying it might be 72 hours before a reply.
Any advice would be really helpful as I am at my wits end
Solved!
Go to Solution.

Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
Any ideas would be appreciated.
Thanks
Julie
Home Hub 3
iMac
Set up not changed in 5 years. other than new hub about 6 months ago.
Wired connection to main mac, but also wireless to other devices.
The BT tester shows 6.09 mbps
Download speedachieved during the test was - 6.09 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
0 day, 17:53:05
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
14.4 dB / 23.0 dB
Line attenuation (Down/Up):
6.5 dB / 5.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Do i need web kit 2 web process i keep getting high usage errors

Do i need the file webkit 2 web process? i keep getting high usage errors

Problem solved, though awkwardly. Changed my default browser to Chrome. Since this problem was issues encountered using Safari, that eliminated them. I'd had Chrome installed on my Mac for a long time, but only used it sporadically because I never found it as fast as and I just preferred Safari. But I'm finding now that it's been set as default and I'm not running them both at the same time that Chrome is actually living up to the zippy-speeds Google always said it had. So yay! for me.

Reset hub and now getting extremely slow speeds...

Hi there,
So I have had bt broadband for 3 months and had nothing but problems. The speed is very slow, though I do live in a rural area so somewhat to be expected. However in the evenings I have noticed I can get extremely high pings (1000+) and slow speeds (below 0.5 mbps).
Recently however my usual daytime speeds of around 1.2 mbps shot up to around 3 mbps, which to me is quite high! (compared to what I have been getting).
Though it dropped off a bit over the past few days (to around 2.2 mbps) it was still working ok, until last night when I reset my homehub as my sister was unable to connect to it at all.
Since then I have had nearly none existant speeds. Even getting on here was a mission. I am getting speeds of around 0.10 mbps, though my ping seems to vary wildly from around 50 all the way back up to silly numbers.
I attempted to use the bt speed test, but it told me it couldn't get a reading cos my line was too slow!
I did however get one eventually from BT wholesale as below. (it won't let me copy it in?...)
Download speed (mbps): 0.14
Upload speed (mbps): 0.35
Ping Latency (ms): 69.63
Speedtest.net give the following
Really getting fed up with the unreliable and slow connection. When added to the problems getting a line installed in the first place (it took 3 months!) and problems I have had in the past, I am seriously looking to see what other options I have, but there aren't many good providers that will set us up out here
Can anyone help me get a stable, reasonably fast connection?
Thanks,
Richard

Hi,
Here are the adsl stats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:19:52
Downstream:
512 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
38.7 dB / 17.0 dB
Line attenuation (Down/Up):
14.4 dB / 8.0 dB
Output power (Down/Up):
17.6 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
I currently have the hub connected to the master socket via a filter. I have tried on the main socket and master socket with two different filters and nothing changed...
As for the btspeedtester, I was unable to successfully run that...It just says my connection may be too slow (no kidding!)
Finally, regarding the quiet line test...I don't actually have a phone at the moment. I only wanted broadband as I rarely make phone calls from the house and use my mobile. I am looking to get one for the sole purpose of fixing this issue (and ringing bt to have a whinge at them)
Thanks,
Richard

Re: Slow Speeds, Please stop us from severing our ...

I currently live in a hamlet approx 3miles from the nearest town and according to Sam Knows.com, approx 4km from the nearest nominated BT Openreach exchange. My current provider Talktalk advise me that it is the length of my line that is the cause of the slow speed, and although fibre will be hitting the exchange in spring 2013, due to me being 4km away will be of no use as BT have chosen to leave copper to the doorstep in place! My average speed is 0.68mbps (less than 1mb) but as stated in previous posts, I am paying full price as if I was receiving close to 24mbps, and I think this is unacceptable, as it is in nearly all other retail industries so why should ISP's be exempt?? Clearly Talktalk are not to blame, as after all, BT own the lines of most of the UK phones lines, and Talktalk just pay BT. I have had email correspondance with openreach, and am told it is too expensive for any improvements to be made to the existing line as the population here is so little! Here I see a multi billion profitable company turning their back on rural britain shame on them. The old saying, Rome wasn't built in a day, but they got there eventually! Cutting corners is not the way to go, sewer channels was the way to go according to previous company H20 but that crashed after just 4 years and only served Dundee & Bournemouth, although could of been successful as it is cheaper to lay fibre in that way vs digging up roads. Sadly, I will soon be cancelling my landline/broadband service as I am fed up of buffering on Video-Audio streaming (even spotify!)
I am led to believe that the goverment are meant to be funding some improvements, but I am sure broadband is bottom of the priority list!

Unfortunately the above posts are true, you allude too BDUK- http://www.culture.gov.uk/what_we_do/telecommunications_and_online/7763.aspx .
These projects are now being ratified (delayed) by the European Commission. http://www.thinkbroadband.com/news/5355-are-bduk-projects-really-delayed-by-eu-state-aid-rules.html
You might be interested in this scheme, I assume you reside in Devon http://www.connectingdevonandsomerset.co.uk/ .
Also this http://www.broadband-notspot.org.uk/map/devon-broadband-notspot.html#8,50.724209,-3.71814,all,2 .
Its hard to recommend other methods of obtaining broadband as you mention Video and buffering, as usage on other methods is no where near as generous as fixed lines, usage is where the meat is!
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Slow speeds on Infinity

Hi guys,
I am hoping that someone will be able to explain to me my lack of speed with BT Infinity. When this was first installed in November I was enjoying fast internet browsing, downloading and streaming speeds. Using speedtests I was getting approx. 35Mb for download, however this has now diminished to a lowly 0.5Mb or less. I have applied for the new faster BT Infinity from when I first received it and am seeing no different to the speed.
I have a slightly unusual set-up at home in that the BT Home Hub 3 is located in a room downstairs connecting to 3 devices and the 1GB port is connected to a Linksys Router upstairs which is connecting 2 PC's. I am using this set-up at the moment as I cannot afford to purchase a switch, this set-up was working fine before even with my previous broadband provider.
I have tried to set the wireless set-up for dual band and this seemed to cause more problems and have since moved back to single band for the wireless however, I'm still struggling to maintain the speeds that I had back in November.
I set a twitter message to BT and was asked to run their speedtest which indicated I was getting 0Mbps for download and 0.37Mbps for upload and also similar speeds from the thinkbroadband and speedtest websites. I'm now at a loss as to what I need to do in order to get my speeds back up as to what they were originally.
Any help on what I can try will be much appreciated.
Kind regards,
Jiten
Jiten

I no longer have the IP profile for that particular instance, however I have run the test again today and this is the IP profile from the BT speedtest:
IP Profile for your line is - 77.43 Mbps
I seem to still have a slow speed on Infinity even though the IP profile is much higher than what it was when I ran the test earlier.
Any ideas?
Jiten

Airport Express Slow Speed w/ Ethernet

I recently purchased an Airport Express "N" router to serve as my primary wireless network.
I have Verizon Fios, at 50Mbps down / 20 Mbps Up. These are the exact speeds I get over Ethernet.
I connected Ethernet to the Airport Express, set it up as its own WiFi network.
It was slow, but then I checked and it needed a firmware update, so I ran that, now its much faster...
A few back to back speed tests from my MBP yielded an average of 35 Mbps down.
What I want to know is, why is it not the full 50 Mbps? I thought the AE "N" was capable of hundreds of Mbps.
-Could it be that I'm getting interference from both wireless networks active and broadcasting from only about 3 feet apart? (unlikely IMO)
-Might I need to turn off wireless in the Verizon unit?
-Are the claims of actual WiFi speeds of 802.11 N just B.S.?

First, wireless is always going to be slower than Ethernet due to loss in the conversion process to wireless. Usually this is around 15-20% or so.
The further away that you move from the wireless router, or if you have any obstructions like walls in the signal path, the more the bandwidth will drop away. No way to escape that.
-Could it be that I'm getting interference from both wireless networks active and broadcasting from only about 3 feet apart?
Very likely, in my experience...along with cordless phones, BlueTooth devices, etc.
-Are the claims of actual WiFi speeds of 802.11 N just B.S.?
In what regard? The speed on your "private" network will always be much higher than the speed of your Internet connection.
Try this test:
Locate your MacBook relatively close to the AirPort Express
Hold down the option key while you click on the fan shaped AirPort icon at the top of the screen
Look for the Transmit Rate
What number do you see?

Slow speed. Disconnects every 5 minites

Slow speed. Disconnects every 5 minites
Plan: High speed 3Mbps
Modem: Actiontec GT784WN
Verizon email few days ago: Recent tests have shown that the performance of your HSI service may at times fall below the minimum standards that Verizon has established for your service tier.
Unpluging and rebooting the modem does nothing.
VPI:     0
VCI:     35
Broadband Mode Setting:     MULTIMODE
Broadband Negotiated Mode:     G.DMT
Connection Status:     CONNECTED
Downstream Speed:     896 Kbps
Upstream Speed:     448 Kbps
Retrains:     14
Retrain Timer:     0 Days, 0H:3M:60S
ATM QoS class:     UBR
Near End CRC Errors Interleave:     59538
Near End CRC Errors Fastpath :     N/A
Far End CRC Errors Interleave :     37918
Far End CRC Errors Fastpath :     N/A
30 Minute Near End CRC Interleave :     448
30 Minute Near End CRC Fastpath :     N/A
30 Minute Far End CRC Interleave :     0
30 Minute Far End CRC Fastpath :     N/A
Near End RS FEC Interleave :     0
Near End RS FEC Fastpath :     N/A
Far End RS FEC Interleave :     0
Far End RS FEC Fastpath :     N/A
30 Minute Near End FEC Interleave :     1944
30 Minute Near End FEC Fastpath :     N/A
30 Minute Far End FEC Interleave :     4
30 Minute Far End FEC Fastpath :     N/A
30 Minute Discarded Packets Downstream :     0
30 Minute Discarded Packets Upstream :     0
SNR Downstream :     11 dB
SNR Upstream :     9 dB
Attenuation Downstream :     63 dB
Attenuation Upstream :     31 dB
Power Downstream     15.1 dBm
Power Upstream     11.9 dBm

I live on the 20th floor of apartment building. Here what I see from what I believe is the NID for the apartment from where a tech was repairing the phone line about 7 years ago. There are 4 bundles of wires. One or two of those bundles have dozens of wires protruding from them. Of those wires about 6-8 lead into a gray plate that has about 10 screws. These wires are wrap around the screws. There are no test jacks of any kind, it looks like it predates DSL modems. No longer have voice service or a physical land line phone, drop it 3 years ago .

Slow speeds/constant drop outs

Hi,
I have been having a lot of problems with my BB speed for the last few months. I have generally lived with it, but now its getting difficult to do anything including online gaming using Xbox Live.
Sometimes the speeds are quite healthy, then suddenly drop very slow, router disconnects from the Internet, reconnects, slow speeds, speeds up, slow down, etc etc etc. Its not a quick cycle, sometimes its OK for most of the day.
Every now and then, some websites wont want to load at all. I have to reboot the router (sometimes have to restore to factory settings) before anything starts to work. I get similar issues to the Vision box.
I have tried a few different routers (all HH3) - version a and b. The only way the web starts working for the longest periods is when I have done a factory reset of the routers.
I have also noticed that the ping is generally quite high (100ms+). Usual ping rate of around 183ms.
Can anyone suggest a way to fix this long term? My K/D ration on MW3 is getting heavily screwed!
Thanks all.
Solved!
Go to Solution.

the usual request for information
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.
The above is what the bar says. It's been a while and wondered, maybe Apple changed the format for forums. Then got this nice big blank canvas to air my concerns. Went to school for Computer Science, BSEE, even worked at Analog Devices in Newton Massachusetts, where they make something for apple.
The bottom line is fast CPU = more FPU = more headroom and still can't figure out why the more cores= the slower it gets unless it's to get us in to a 6 core then come out with faster cores down the road or a newer Mac that uses the GPU. Also. Few. I'm the guy who said a few years ago Mac has an FCP that looks like iMovie on Steroids. Having said that I called the campus one day to ask them something and while I used to work for Apple, I think she thought I still did as she asked me, "HOW ARE THE 32 CORES/1DYE COMING ALONG? Not wanting to embarrass her I said fine, fine and then hung up. Makes the most sense as I never quite got the 2,6,12 cores when for years everything from memory to CPU's have been, in sets of 2 to the 2nd power. 2,4,8,16,32,64,120,256,512, 1024, 2048,4196,8192, 72,768. Wow. W-O-W and will be using whatever I get with Apollo Quad.
Peace to all and hope someone can point us in THE RIGHT DIRECTION. THANK YOU

Thanks for your reply via email/msg. He wrote:
If you are interested in the actual design data for the Xeon processor, go to the Intel site and the actual CPU part numbers are:
Xeon 4 core - E5.1620v2
Xeon 6 core - E5.1650v2
Xeon 8 core - E5.1680v2
Xeon 12 core - E5.2697v2
I read that the CPU is easy to swap out but am sure something goes wrong at a certain point - even if solderedon they make material to absorb the solder, making your work area VERY clean.
My Question now is this, get an 8 core, then replace with 2 3.7 QUAD CHIPS, what would happen?
I also noticed that the 8 core Mac Pro is 3.0 when in fact they do have a 3.4 8 core chip, so 2 =16? Or if correct, wouldn't you be able to replace a QUAD CHIP WITH THAT? I;M SURE THEY ARE UO TO SOMETHING AS 1) WE HAVE SEEN NO AUDIO FPU OR PERHAPS I SHOULD CHECK OUT PC MAKERS WINDOWS machines for Sisoft Sandra "B-E-N-C-H-M-A-R-K-S" -
SOMETHINGS UP AND AM SURE WE'LL ALL BE PLEASED, AS the mac pro was announced Last year, barely made the December mark, then pushed to January, then February and now April.
Would rather wait and have it done correct than released to early only to have it benchmarked in audio and found to be slower in a few areas- - - the logical part of my brain is wondering what else I would have to swap out as I am sure it would run, and fine for a while, then, poof....
PEACE===AM SURE APPLE WILL BLOW US AWAY - they have to figure out how to increase the power for 150 watts or make the GPU work which in regard to FPU, I thought was NVIDIA?

Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Inexplicable high usage/slow speeds

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