Inexplicable iTunes Match issues

Hi,
I have an iPad 3 and I use iTunes Match to listen to all the stuff on my Mac hard drive on the go.
Recently my Purchased Music Playlist and other playlists on iPad do not automatically update when I buy or add new things.
I have done the obvious and turned iTunes Match off and on, which worked once but now no longer works.
I have tried turning iTunes Match off, closing the Music app down and restarting it, as well as turning the iPad off and back on in between turning Match off/on
it doesnt work.
In fact last night, whilst I had iTunes Match switched off in Settings - apart from not having any of my new purchases the Match service was operating as normal, my entire library was available, yet Match was off.
So, Match won't refresh, and won't turn off.
Help.
MM

It's only been publicly available since mid-Nov -- were you in the beta? I think 4-5 months would be a record.
My guess is that it's getting stuck somewhere. First, I'd verify that you're on the latest iTunes version. Then, when it runs, check what step you are at, as I'm guessing that either you're stuck at either one file being checked or perhaps it's just taking a REALLY long time to upload whatever you have. Technically if you have a very slow upload speed and if you are unfortunate enough to have tens of thousands of files being uploaded, it wouldn't surprise me if it could take a month or longer, at least. What's your upload speed?

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Weird iTunes Match issue - song correct on computer and iPhone, wrong on iPad

I hope someone can help.
I use iTunes Match for my mobile devices, with my main home PC being the golden source/reference.
Most songs work fine on my computer, iPhone 4S and iPad3 using iTunes Match ... however a few songs are incorrect on the iPad.
For example, Kelly Clarkson "Breakaway" is plays correctly on computer and iPhone, but a completely different Kelly Clarkson song plays on the iPad (a song we don't even own!).
Troubleshooting ...
a) on iTunes on my computer, iTunes match is up to date and the 'problem' songs are listed as "Matched" in the iCloud Status column.
b) on the iPad, I've tried turning off iTunes match, then re-enabling iTunes match - same issue occurs - the Kelly Clarkson songs show up, but the 'wrong' song plays
c) I've tried restarting the iPad ... no change.
I've read other threads with similar issues - they say contact support - but my systems are out of full warranty and there doesn't seem to be a way of contacting support without paying.
Does anyone have any suggestions ?

Hi - thanks for the response.
A couple of points/questions
1) I did further debug by deleting the song from my computer (leaving the song in iCloud) - then downloading from iCloud .... the song labeled Kelly Clarkson 'Breakaway' in iCloud is not the correct song .... this isn't coming from my system, as the song was 'Matched', not 'uploaded'.
2) I rechecked my iPhone ... the Kelly Clarkson song 'Breakaway' which plays correctly is stored locally on the phone ... it's not coming from iCloud/Match.
3) You mention removing "Music" from the iPad .... how is that possible? I can remove apps that I've downloaded, but don't know how to remove 'native' apps (like safari, music etc.). Also - based on my further troubleshooting, this clearly isn't an iPad issue any more ... it's an error with Apple iTunes Match catalog.
Any ideas on how to contact Apple (without me paying!) to have this resolved?

New iPad apps & iTunes Match issues?

So I have a 64gb AT&T new iPad. I've had it for about a week now and it's been working great except for downloading new apps, and downloading some stuff from iTunes Match.
When I try to update apps, it just goes back to the home screen and it says that these apps are "waiting." I tried rebooting it, which did nothing. When I plugged it into my computer most of the apps updated sucessfully, but some were still just waiting. I tried a different wifi network, then I tried it over cellular data and nothing works. I don't want to have to plug it into my computer everytime it needs to update an app.
Then with iTunes Match, the frikin thing REFUSES to download some songs and albums. I will listen to an album all the way through, then I'll look in the music app and nothing has downloaded. I'll press the little cloud with the down arrow button and nothing happens. I've tried force quitting the music app through multi-tasking, and sometimes it helps a little bit, but most it just does nothing. Occasionally, it won't even play songs, even if I've already downloaded them.
It behaves the same over different wifi networks and over cellular data, so I know it's not my internet connection. My iPhone 4 has been working perfectly over the same wifi connection (in terms of both app updates and Match).
Has anyone else been experiencing this? Does anybody have any solutions? Suggestions?

I have had this problem since buying my new iPad 3 weeks ago. The situation you have described is almost identical to my own. Touching the little cloud icons appears to activate a downoad but this never gets underway and looking at dpwnoads these are shown as waiting. A 'Genius' at my local Apple Store was unable to solve this problem. The strarnge thing is that iTines Match on my iPhone4S works fine with iOS 5.1, but clearly there are some issues Apple needs to sort ourt with the new iPad. I'd be really interested whether anyone offered you a solution or whether you found one elsewhere?
Mike

IPad and iPhone iTunes Match issue.

Hi,
Have IPad3 and iPhone 4S and in my iPhone am not getting cellular in general settings in place of cellular am having mobile data please help me out on this regards. And am not able to connect to iTunes and share my data like music, videos, and photos. In my settings I don't have iTunes matches and I don't have PC to configure iTunes how do resolve this.
Regards,
Prashantha N K

Hi - thanks for the response.
A couple of points/questions
1) I did further debug by deleting the song from my computer (leaving the song in iCloud) - then downloading from iCloud .... the song labeled Kelly Clarkson 'Breakaway' in iCloud is not the correct song .... this isn't coming from my system, as the song was 'Matched', not 'uploaded'.
2) I rechecked my iPhone ... the Kelly Clarkson song 'Breakaway' which plays correctly is stored locally on the phone ... it's not coming from iCloud/Match.
3) You mention removing "Music" from the iPad .... how is that possible? I can remove apps that I've downloaded, but don't know how to remove 'native' apps (like safari, music etc.). Also - based on my further troubleshooting, this clearly isn't an iPad issue any more ... it's an error with Apple iTunes Match catalog.
Any ideas on how to contact Apple (without me paying!) to have this resolved?

HT204406 iTunes Match ISSUE: we could not complete your itunes store request. an unknown error occured (-50)

I cannot turn on my iTunes Match. When I try to add my computer it just says:
"we could not complete your itunes store request. an unknown error occured (-50)"
and then I press ok and it says:
"We could not complete your iTunes Store request. The network connection could not be established"

Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
(81069)

HT4914 iTunes Match Issues

I just subscribed to iTunes Match on my iPhone 5S but it won't work. iTunes Radio is still playing ads and I can't sync any of my non-iTunes music. There is no 'Turn on iTunes Match' option in my Music Settings either. All that keeps showing up is the 'Subscribe to iTunes Match' option, and thank you very much but I've already done that. Even when I click on that option all that shows up is a screen telling me I've already subscribed to iTunes Match. I'm getting really sick and tired of this whole deal, I even tried restarting my phone to see if it just needed to recalibrate. I would think that Apple could've figured out how to make their technology portably accessible after all these years. Any suggestions as to anything else I could try are welcome.

Hello Mbar87,
The following article may be useful in getting Match to work correctly.
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/TS4054
Cheers,
Allen

HT4915 iTunes Match issues

I had to delete a lot of music from my iTunes, I deleted the songs from my iTunes, clicked to remove them from iCloud and have match turned on, but the songs are still on my iPhone. How do I make my accounts synch so everything that should be gone is?

Hi JackieRainh20!
You may want to make sure that the “Show all music” setting in your Music settings is turned off:
iTunes Match - iPhone
http://help.apple.com/iphone/7/#/iph6e2dfb83
Thanks for using the Apple Support Communities. Have a good one!
-Braden

ITunes Match issues syncing multiple accounts

I recently signed up for iTunes Match to sync my MacBook Pro with my iPhone 4s and iPad. The problem is that it will only correctly sync my .me account. I have missing album art and songs depending on which account I am signed into at the time of a sync. I am at the point of leaving both iCloud and iTunes Match.

Why do you think you had to create a new .me account to enable iTunes Match? All you had to do was enable it on your existing iTunes Store account ID.
Be that as it may, iTunes Match does not transfer across iTunes store accounts; it is associated with only one account. However, your use of the word "sync" in this context is confusing and unclear. When you use it do you mean you are physically connecting your iDevice via USB? Because iTM does not "sync" in the traditional sense. So what, precisely, are you trying to do? Set up iTunes Match or sync your iDevice? The two are mutually exclusive.

ITunes Match issue

I have paid for, and completed iTunes Match upload on my PC (2769 songs). But when I go into Music on my iPhone 4S 32 GB, turn on iTunes match, enter my password, I get this error: "You are not currently subscribed to iTunes Match [which is not true]. Use iTunes on your computer to subscribe." Has anyone run into this problem? If so, any suggestions? Thank you.

I also got this on my iphone today after subscribing and successfully uploading my music on my laptop yesterday. I noticed that my MacBook used my itunes login info, whereas my iphone wanted to use my "cloud" login, which have become different since I moved from MobileMe to iCloud. I keep getting the error message on my iphone, probably my ipad too but I haven't yet tried.

Itunes match; a) if incorrect genre etc data has been uploaded to icloud, cannot delete it or replace the track/ data b) now have 9k tracks "stuck" in icloud and cannot delete them no matter what I do. eh?

Hi
I;m having so itunes match issues.
I ran itunes match. I';ve since foumd, I think:
a) if incorrect genre etc data has been uploaded to icloud, I cannot find how to delete it and reupload correct song and data. I am presently assuming that once songs are matched, the meta-data, genre, etc etc thats uploaded is now treated as 'the master' by itunes.
Question: if I want to change the genre on a track, whats the correct way to overwrite the data held in the icloud? if I delete the track i just bring down the old incorrect genres again!
b) I've deleted from the icloud all my music tracks (select all, delete, Y to delete tracks from icloud). I have turned off itunes match on my ipad, iphone, appletv mac and windows pc. I've deleted the itunes library files too from mac and pc in desperation. But hours /days later, when I turn on itunes match on mac or pc, it tells me i still have 9k tracks in icloud. All with the old, wrong meta-data ready to mess up my [now-corrected] files back on my pc!
I cannot delete them no matter what I do. The number of tracks in the cloud was 12k, now 9k so its reducing, by about 1500 tracks a day.
does it really take itunes servers that long to delete the tracks I've asked it to delete, or am i seeing garbage data?
is there a quicker way of deleting all my itunes match library, songs and data?

Thanks for the helpful replies.
My original intention was to 'upgrade' some of my tracks. In those cases, I'd iTunes matched, and the process was completed.
I later downloaded those new tracks but found during that process, the tracks I was downloading had the old metadata.
I guess the idea there is to update the local genres, 'update iTunes match' and wait. How long, I don't know but that's the current solution,yes ?
Thing is I was trying to get my local library updated and, as I thought it, back in order, but was finding my local genre updates were being overwritten. I had a lot of tracks that kept on stating they could be downloaded so I thought the new files hadn't been copied down...
I think I was trying to get match to do too many things at once.
Deleting my tracks in the cloud? Was an act of desperation to start over with all known good genres locally and to re- upload, start over. I'd read in some forum or other to do that, I guess that was wrong,
Ok so I will.. Err,
A wait and see how long it takes to delete my tracks in the cloud ie let it complete the process I'd already started.
B Correct my local tracks genres
C Wait til those changes propagate up to the iCloud ( or whatever the right term is)
Q1: How long should I wait for A and C to complete?
Q2: Is it 100% definite that local genre changes will get copied up to the cloud, when I 'update iTunes match'?
I don't see any animated cloud icon, but I will watch for it!
Thanks again
Iain

Poor upload speeds via speedtest affecting iTunes match failure to upload new songs?

Hi Guys,
My itunes match is stuck at stage 3 - I only have a couple of albums worth of songs to update but it is freezing and eventually erroring saying it can't complete the request and times out.
generally it is fine with a 15,000 song library. My itunes is up to date. I have logged out and logged in and now I can't even see any of my icloud tracks, even though it says I am logged in...
My internet browsing has also become very sluggish. I have done various checks and the only thing I have noticed is that my upload speed via a speed test is 0.01 if am lucky which is very low seeing as I should be on around 5MB (via virgin media superhub)
Would this explain my Itunes match issue?
Any help or advice on these issues would be hugely helpful.
Cheers,
Dave,

Hi rhirons,
Unfortunately at present there isn't much I can suggest, you've pretty much covered off most of the troubleshooting there is for iTunes match. This is a common problem and has been ongoing since the beginning of the month affecting a lot of people. It appears to be an issue at the iTunes side and until Apple acknowledge there is a problem and fix it I'm afraid we're stuck.
I'd recommend contacting Apple Support online by going to https://getsupport.apple.com/Issues.action then selecting iTunes Store > Connecting & Downloading > iTunes Match
The more people that contact Apple to report the issue will hopefully will trigger a response to get the problem sorted.

ITunes Match unresponsive

Since downloading the latest update and turning on iTunes Match, I can't run iTunes from my Mac. My iPhone, iPad and even my work PC all run iTunes Match, but my Mac will become unresponsive everytime I open the program and just show me a pinwheel. Any help?

Hey Spencer -
For what it's worth, I'm having the same issue. I immediately experienced long periods of unresponsiveness on my iTunes and after troubleshooting and isolating everything I could think of, I discovered it was the constant queueing and checking-for-updates that iTunes Match does. I finally just split my library into two files - one, which has all my local music that I keep along with TV/Movies/Podcasts/Books/Apps and does all my iTunes syncing and streaming to Apple TVs (which is why this particular library is always running), and the other, which I only use when I need to add/change something related to iTunes Match (like when I'm ready to buy new music, or when I'm ready to import a CD, etc). That way, I only have to deal with this issue when I'm dealing specifically with music, which fortunately for me (and probably less for many others) is not very often.
If you'd like to do what I am doing, just turn off iTunes Match in your primary library (this will keep your main library from freezing all the time). Exit iTunes, then hold the Option key and click iTunes again; it will then prompt you to create a new library. You can create it and save it somewhere else (and append it to say iTunes [Match] or something so it's easy to distinguish between the libraries), and then turn iTunes Match on in that library.
I am Apple-certified and work as a Network Engineer and even I was only able to identify the problem; I have my own thread about this elsewhere on the support group and I have yet to find any resolution. I've tried rebuilding / repairing the library, creating it from scratch, and even testing it on other Macs. I have the same issue on any Mac on which I enable iTunes Match.
I have seen that this isn't the case (noticably, anyway) on smaller libraries, as the checking-for-updates time takes less so there's no freezing.
One more useful bit: I had similar freezing/unresponsive issues with this when the Genius feature was unveiling in iTunes. To fix it then, I was able to just turn Genius off. With the iTunes Match function though, it appears that Genius is part of its system and has to be enabled to allow iTunes Match. This means your database is constantly sending information to iTunes to help match/recommend/build mixes for you, and that seems to be what's causing the issue. So while it's an "iTunes Match" issue, the root of the issue is something to do with Genius mode.
Sorry for the long reply. I've spent a lot of time on this and I just thought I'd share what I've uncovered about it so far.
PS - I'm in OKC, so we're not far if your handle is related to Oklahoma. So there's that :-)

Multiple iTunes Match problems

Hello,
I just purchased iTunes Match a few days ago and am having several problems. First, I'm running a late 08 Macbook Pro with up to date Lion, an iPhone and an iPad 2. I just bought the iPad and got a 16gb thinking that iTunes Match would create extra memory since all of my music wouldn't have to be on it. Now on to the iTunes Match issues.
1. Several songs will not match.
          -I have tried converting many of them to mp3 128kb since they were 160kb originally. I have an (gasp) android device too and need them to be mp3 and not aac. This worked on one song last night and I decided to try multiple. Didn't work, now many of them have the cloud with the x through it or the cloud with the slash through it.
          -I have tried renaming the "album artist" as suggested in these forums but with no sucess.
2. On both the iPad and iPhone there are greyed out songs. I can't play these songs and can't download them.
          - These are the same songs as in #1
          - These are also every song downloaded by iCloud. I'm a musician have have several original songs but I can't get them onto my iOS devices.
3. iTunes Match is stuck on the second step with two songs left.
          - I have tried closing iTunes and quiting then reopening several times with the same result.
I have also updated everything.
Thanks for any help you can provide,
Matt

Firstly, turn off iTunes Match on your iDevice until the inital scan, match and upload process is complete. Enabling the service on an iDevice before the intial process is complete can cause the types of behavior you're seeing.
If you have not already done so turn on the iTunes Status column in the iTunes browser by pulling down View > View Options, selecting "icloud status" and clicking OK. Sort on this column, find all the files that are "waiting" or have an error and remove them from your iTunes library and from the cloud (but not from the HDD). You might want to cp\opy them into a special folder on the desktop first.
Next, re-enable iTunes Match and let it run through the scan. Then start adding the trouble files back to your library a few at a time and let iTM process them.
If you still wind up with errors you can right-click (or Control+click) on the tracks and choose add to iCloud.

Issues with iTunes Match on iPhone

I am having some frustrating issues with iTunes Match and my iPhone 4 iOS 5.
1) When using cellular data (3G), the songs simply do not play from the music app. It works fine when connected to wifi.
Under settings, cellular data has been enabled for use in the music app.
2) iTunes match constantly switches off spontaneously on iPhone. I need to go back to the settings to enable it every single time I use the app.
I feel that iTunes Match was a total waste of money, considering the only reason I invested in it was to have my library accessible from my iPhone.
Any help would be much appreciated!

iTunes match doesn't work like that and if you don't like it then your best option is to turn it off and go back to syncing. However if you make sure that your device has a good Wi-Fi connection, re-downloading all your content shouldn't really be a big issue.

2 HUGE Issues with iTunes Match that I am having...

Okay, so I have now had iTunes Match for one week and am having two MAJOR issues which I cannot seem to sort out. Apple is at least investigating the first, but unless anybody here has any suggestions I am out of luck on the second for now...
Issue # 1: Literally every song that was uploaded to iCloud because it could not be matched is freezing when attempting to download them to my iDevices (all high-quality to begin with, encoded at 256kbps AAC "iTunes Plus quality)
Say, for example, I wish to download an entire album. It will download each song one by one, but whenever it is finalizing the download on an uploaded song, the little progress wheel stops at about 11 o'clock. It then stays in that position and skips to the next song, repeating this process any time it hits an uploaded track. The end result is a partial album where I can play any songs downloaded from Apple's matched selection, and a whole bunch of progress wheels next to my songs I had to upload. I have tried deleting my iCloud and iTunes library, and then re-adding the entire collection, with no luck whatsoever
Issue # 2: Not quite a technical glitch like above, but rather a playback experience issue due to the fact that Apple likely has many different versions of the same album from country to country. Any matched Gapless albums (such as most live albums, Pink Floyd's discography, etc) end up skipping even though they are the Apple downloaded (matched) versions straight across the album. The volume also seems to vary from track to track as they skip, leading me to believe that it must pull the songs at random from one of likely many albums spread across Apple's worldwide iTunes stores. This is likely due in part to the fact that many albums have varying distributors across the world, resulting in a different set of AAC files for each distributor's release of the album. I'd like to say that the problem is isolated to one or two albums, but pretty much my entire collection suffers on at least a few songs
Any thoughts, opinions, suggestions or commiserators out there on these two problems???

(all high-quality to begin with, encoded at 256kbps AAC "iTunes Plus quality)
Reading this, I assume you mean they were imported into iTunes, then AAC copies were made and the originals deleted. If this is not how you produced the AAC versions, I may know at least part of the answer.
iTunes Match will allow some flavors of AAC to be matched/uploaded, but the uploaded files will not play. If they are part of an album where some songs were matched, when it comes time for them to play, playback will either stall, or skip forward until a matched track comes up.
I know this through personal experience. I identified two encoders that I used in Audacity to create AAC files that Apple let through, but simply would not play. My fix was to delete the offending files from my iTunes library and from the cloud, re-import to iTunes, make new AAC copies within iTunes, then start up iTunes match again. The new files uploaded and played just fine.

Inexplicable iTunes Match issues

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