Infinit 2 - Home Hub 5 connection problem

I upgraded to Infinity yesterday, the YouView box was late arriving but got it today.
I have a desktop connected by RJ45 and WiFi, another desktop and a laptop using WiFi. TV set connected via RJ45 through a switch or hub and now the YouView connected direct to the hub via a RJ45.
I think I lost the connection at least once yesterday evening but did not pay a lot of attention.
This morning I found that the desktop that is conncted by WiFi only (it runs 24/7 ding some monitoring) was connected to the hub but showing no Internet connection. I restared the PC and it was OK.
The laptop has also done this, showed a WiFi connection but no Internet connection.
I set the YouView box to record a programme to test it but it lost the Internet connection.
I am still trying to work out exactly what is happening, any suggestions of things to check?
MB

imjolly wrote:
have yoiu checked the driver for your desktop wifi is up to date from manufacturers website and not rely on windows update which can be slow in updating.
have you tried switching off smart wifi, splitting the 2.4 and 5ghz wifi channels and add say a 5 to the 5ghz channel to identify which is which. then select manual channels for both 2.4 and 5ghz wifi and then see if that helps. you can give them the same or different wireless passwords
Two probably three WiFi units are having the same problem and none have had problems with other WiFi previously so have o reason to suspect their drivers.
At the moment I have put the HH2 on one of the outputs from the HH5 - I wondered why the engineer did not take the HH2 away, now I know!
The desktop at the other side of the house had lost its Internet again when I got home tonight though still connected to the HH5.
MB

Similar Messages

Home hub connection problem

Hi, please help , i have installed a BT home hub at my mothers house she has two phone extentions , one of these extentions has a care call device on . I cannot get the home hub to connect to the internet , I have put filters in the main incoming box and also on both extentions and one between the phone and the care call box, and i still cannot get a connection - please help I am going out of my mind with the stree of it . thank you.

Welcome to this forum. This is how the careline should be connected.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub Connectivity problems

My HH is working fine on WiFi, but I want to change some settings.
When I type http://192.168.1.254 into my Browser it just hangs, saying "connnecting" (have tried Firefox and Chrome with no success).
Have managed to access in past so not sure what happening (IP conflict?).
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Am on iMac with Max O X v 10.7.5
Thanks
Martin

Try a factory reset of the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HP Deskjet 3070a and BT Infinity Home Hub 2.

I purchased a HP Deskjet 3070a yesterday and I can't get it to connect to my BT Infinity Home Hub 2. There are 2 ways of connectng to the wireless network:
1) Push the WPS button on Hub - but the BT Infinity Hub doesn't have one
2) Enter the 8 digit pin (generated by the printer) into the routers configuration - I can't see anywhere in the Hub to configure this
I purchased the printer to use Wireless ePrint so if I can't resolve I will return to HP.
I see other people have experienced similar problems. I can't believe a standard HP printer has problems connecting to one th UK's most widely used broadband hubs.
Hope someone can help
Brad

There is a third way to get Deskjet printers on a network. The primary method of connecting the deskjet to a network is to use the software on the computer to do a USB to Wireless connection.
What operating system does the computer use?
The steps to do this for your respective operating system can be found in this document from HP. The steps start after the WPS method. USB to wireless will require a computer on the same network and a USB cable to transmit the network data to the printer.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

BT Infinity Home Hub 2 Type B(i)

Hi,
I just moved from a BT Infinity area to a standard ADSL brandband area.
BT asked me to re-use my BT Infinity Home Hub 2 Type B(i), but I just can't get it to connect to broadband.
I plugged RJ11 cable from the purple landline socket to the ADSL socket on the filter, but all I get is power and WIFI lights.
I suspect BT Infinity Home Hub 2 Type B(i) is not compatible with ADSL broadband, but BT service call centre insists it can.
Does anyone on here had experience similar? or know technical specs of a BT Infinity Home Hub 2 Type B(i)?
Thank you.

have you tried a factory reset of the hub - hold the recessed button on back until lights flash
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Infinity home hub 5 dropping

For about 2 weeks now my infinity home hub 5 keeps resetting itself.
This is getting progressively worse. I'm at the stage now where it's happening every couple of minutes.

you must have marked it solved go to my post which is marked as solution and then options and you be able to unmark the solved marker
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Infinity Home Hub Datasheet

Hi does anybody have a datasheet or technical details on the new Infinity Home Hub. I used to have the old one (black curved one). This was wireless N, but as it only has 1 aerial I could never get more than 130mbps using wireless, so I changed to a Netgear router with 2 aerials and can get up to 270mbbs which I need with our house.
So I was wondering what the wireless spec of the new HH is?
Thanks
Duncan

Hi Duncan,
In This.- http://www.expertreviews.co.uk/wireless-routers/1283386/bt-home-hub-3/specifications
it mentions
Stated speed
300Mbit/s
This is the BT info on the HH3 http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-broadband-hardware
If you have a look around the forum you will notice a few recent posts where people are disappointed with it's wireless performance and have replaced it.
Example in a link on this post.- http://community.bt.com/t5/BT-Infinity/No-wireless-network-capability-with-BT-Infinity/m-p/294071#M1...
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

HOME LAN CONNECTION PROBLEM

HOME LAN CONNECTION PROBLEM
I set up a 2 unit home net with a Linksys WRT54G Router, One PC hardwired to Port 1 and a Notebook conected via the wireless port. Both PC are Pentium and WXPPRO.
When I try to browse the local workgroup ("MICASA") I get the following error message: "You have no access to "WorkGroup". You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. The server list for this workgroup is not accessible at this moment."
Wireless has MAC filter enabled and security disabled
I restricted DHCP adresses to only 2 => 192.168.1.100 and 192.168.1.101
Win XP Pro Firewall is disabled in both PC
I worked as ADMIN with proper password in both boxes. Full file security enabled.
Shared both C disks with proper local and share permits.
In registry both PCs have: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Lsa/"restrictanonimous"=0
I could see both PCs in "my network places" for a couple of days, with full and proper file sharing, and then both pc's dissapeared. Both PC's access internet properly.
The obnoxious message listed at the beginning began appearing when I click "Workgroup" in "my network places". I tried everything, including unsetting and re-setting file sharing for C disks. Nothing happens.
The W2K Resource Kit Browser Monitor reports no brouser on the LAN.
I can ping one adress from the other and I can log onto the other box shares by typing the name in Windows Explorer (\\Pentium or \\PCdeLidia)
Any clue will be welcome

Thank you, timelord.
I checked the Node setting (ipconfig /all) and it is "broadcast".
So, I decided to start all over again.
1) I un-shared all shares in both computers (The notebook and the desktop).
2) I reset the linksys router and used the Linksys setup wizard to reconfigure it from 0 (cero) - dropped (disabled) ALL security - Left only admin setup password - Changed the workgroup SSID from "MyHome" To "Home" - just to be sure.
3) Run network setup wizard in desktop (WXP Pro). Sharing Printers and files enabled.
4) Stopped and Disabled the WXP firewall in the Desktop (it was disabled, but the network wizard enables it and leaves it running)
5) Rebooted the Desktop
6) At this point, I finally could browse the local lan and see my desktop listed
  My Network Places / All the Net / Microsoft Windows Network / "Home" / "Pentium" (my desktop)
7) Went over to the notebook and re-checked all file-sharing was off, then I erased the WI-FI profile in it (uses the Intel wizard), changed the workgroup name from "My Home" to "Home", Rebooted it and connected it to the Wi-Fi "Home" net that was detected. ALL security disabled, including WXP Firewall.
8) Now, the whole net is visible from both PC's
  My Network Places / All the Net / Microsoft Windows Network / "Home" / "Pentium" (my desktop)
  My Network Places / All the Net / Microsoft Windows Network / "Home" / "PCdeLidia" (my wife's notebook)
9) I enabled a couple of shares in both machines and I could browse them and connect to them
10) Finally, all goes to hell: I shut-off both PCs and the LinkSys router. Then I powered the linksys, and then the Desktop. The notebook still OFF. And Voilá, same awful post:
"You have no access to "WorkGroup". You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. The server list for this workgroup is not accessible at this moment."
I'm not even able to see myself.
One tip: I used the browser monitor from W2K. Before, I was able to see 3 (three) lines listed, no browser. Unfortunately, i did not write it down. Now I can see only the following 2 (two) lines:
MiCasa \Device\NetBT_TCPIP_ {€ unknown (Not an Euro sign, something like that)
MiCasa \Device\NwlnkNb         unknown
Now I have to quit, no more time, I'll continue later and keep you posted
Thank you again

Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

Problems with BT infinity Home hub and Apple TV

I've just changed over from Sky Broadband to BT Infinity. Broadband speed is about 37 which is fine and when using the Apple TV I have no problems connecting to the Internet for youtube or downloading films but I cannot access my music or films on my Computer in iTunes. It doesn't show up at all under Computer on the Apple TV. Homesharing is turned on and all worked perfectly OK before when using the Sky Router.
Are there some settings which I need to put in the home hub to allow access to my computer and/or iTunes ?

I has a similar problem recently with my Apple TV not picking up changes to my network until I had reset it by using the remote and pressing "menu" and "down" for 6 seconds described here.

Home Hub Wireless Problems

Hi,
I am on BT infinity and have Home Hub 3 (I think) with software version running is 4.7.5.1.83.8.94.1.11 (Type A).
Normally I get very good wireless connection / speed, however there seems to issue with the automatic (smart wireless). It seems to switch to channel 6 then after sometime links drops and I get very slow or no Internet connection. When the link drops I get message on the laptop that there is limited wireless connectivity.
I have to log in to Hub with Ethernet cable to change to different channel manually. I have no issue finding the good working channel manually, but hub keep switching back to automatic (smart wireless) and prefers channel 6, which after some time start to play up.
Does anyone have any suggestion / solution to this annoying issue.
Thank You
Solved!
Go to Solution.

The answer is to select a channel manually, and disable smart wireless, as it gives people a lot of problems.
There is some extra help with wireless on this link.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 5 Problem

I have just moved over to BT Infinity and should have been switched over yesterday. However, BT now tell me there is a problem with the Home Hub 5 that they are 'trying to resolve as quickly as possible'. Does anyone know how long this has been an issue and how long it will take to resolve - a rough timescale would be nice!

See https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/td-p...
The solution at the moment is to follow the advice posted by BT on this post.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/m-p/...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT infinity home hub 5 not seeing sky box & no ond...

hi,
On the 18/12/14 I joined BT infinity 1 with a home hub 5 router. I was prevouisly with SKY broadband and had ondemand.
The sky+ box has a wired connection to the router as it doesn't have wi-fi, however the sky box under network option says fail. Also my home hub 5 is not showing the sky box under home network - devices.
Is there any way to fix this please?
Thank you.
Solved!
Go to Solution.

ok nevermind fixed the problem. Just tried a different lan cable (which happen to be the one I got with the HH5). Any ideas why that fixed the problem? cos i'm fairly sure it was working before infinity when I was with sky BB.
cheers

BT Infinity - Home Hub 3 - Lack of Wi Fi Range

Hi, I have BT Infinity (Fibre to Cabinet) and a Home Hub 3. I have my iMac connected to the Hub, about two feet away, via an ethernet cable.
When I connect my iPad via WiFi, approximately 15 feet away in another room, the WiFi signal is not very good at all, in fact it drops the signal completely some times.
I switched to BT because of their advertising, which said I could run multiple devices around the house with no problem, it seems I can't and not very happy.
Can some one explain please...

DWS wrote:
"Have you tried changing to a different wireless channel?"
How do I do that? This was not explained to me when the system was set up.
I will give you some links that will help.
Change encryption
Change Wireless channel
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity Home Hub and and BT DECNET digital cor...

I have just had BT infinity installed last week. All appears to be well on the broadband front but not so with the telephony side. The engineer installed the master socket in the study where both the phone line and data line are connected onto the outside wall and directly out to the external cable pair connected to the pole, so no complicated wiring.
I have a BT Diverse 6350 corded (Base Station) and cordless handset (DECT) telephone. The base station is situated in the same location as the Home Hub and the cordless phone is situated downstairs.
i) Before BT Infinity was installed incoming and outgoing calls to DECT phone OK
ii) After BT Infinity installed incoming calls received to DECT phone and answered OK but the originating end (caller) cannot hear speech . The called person can hear speech OK. Outgoing calls from the cordless handset appear to be working .
I suspect this may have something to do with the channel frequency of the Home Hub3 and the BT DECT phone but I cannot be seure. Any suggestions on how to resolve this issue would be most welcome.
Many Thanks
Solved!
Go to Solution.

First thing that came to mind.... but am sure isn't the problem however have you made sure the MUTE isn't on on the Dect phone?
Edit ...If mute was on all the time then the outgoing calls wouldn't work as well so it can't be that.
If you are wondering about the HH3 "something to do with the channel frequency of the Home Hub3"
You can TURN OFF the HH3 wireless signal and then try things.
Click on http://bthomehub.home/
Then settings and enter your password.
Then advanced settings.... continue to advanced settings.
Then Wireless tab.
Tick the NO for wireless Enable and at the bottom right of the page click apply.
If that cures it you can then reinstate the wireless and using channel selection move it from Automatic onto a selected channel.
INNSIDER is useful to identify a clear channel.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Home Hub 3 problems

Had infinity since June 2010, recently moved home (from one infinity exchange to another infinity exchange) and as part of the move the infinity install was done at my new property and bt provided a new Home Hub3.
Connecting via a ethernet cable works fine. But trying to connect wirelessly is another issue. Three mobile phones (2xAndroid and 1x Blackberry all b/g/n) work fine. My HP laptop (4 years old HP drivers nx7410 b/g) connects but the signal drops out repeatedly and is v'slow, the other laptop which is newer (Samsung n710 intel wireless driver and utility b/g/n) won't connect at all, either via WSP or by manually setting up the connection with the PSK.
I swapped the homehub3 for my old infinity homehub2 and everything connects in an instant. Is there something I should do for the Home Hub 3, I've tried enabling and disabling WSP but no joy.
Any clues?

Hi All
I joined BTI about 6 weeks ago and have been having problems with iPad and iPhone speed since the change. I have a whole host of computers in the house so I knew it was something specific to iDevices. After much digging it looks like the issue maybe to do with QoS (Quality of Service) it's a protocol that's meant to ensure good service thing is BT HH3 sets it automatically and you don't get the option to switch it off iDevices don't seem to like QoS so I started messing with the HH3 settings.
Before my changes ipad was getting somewhere between 0.58mbps and 1.5mbps instead of the 38mbps seen from my 'doze 7 PC and MacBook Air. So I set the Channel manually by going in to advanced setting then back to wireless, you'll need to check what signals are in your area so you don't choose an over used channel. I used inSSIDer for this. To be honest that didn't make any difference to the iPad's so I started looking at the other settings.
I changed the wireless interface type from 802.11 b/g/n to 802.11 b/g and reset the HH3, that seems to have done the trick as the iDevices are now showing 20+mbps consistently. I haven't got any 'n' devices but honestly 'n' is only any good for transmitting information between your local WLAN computers anyway as the higher bandwidth of 'n' would be wasted on the WAN link which has a max of 40mbps which 'g' already exceeds at 54mbps (OK I know it probably averages out a lot lower in real terms).
So if you're having speed problems you might want to try this, nothing stopping you flipping the setting back if it doesn't work or if it introduces other problems.
Good luck.
Jay9K

Infinit 2 - Home Hub 5 connection problem

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