Infinite Images During Import

Question

I'm having an odd issue involving the import process. A 25
page word document was created by another employee, and I'm
attempting to import it into RoboHelp 6.0. During the process, the
following happens.
1.) A box pops up telling me that "The selection is marked as
deleted text."
2.) I get a box informing me that error 1594 has occurred.
3.) The first image in the document, a chart created using
Viseo, is replaced by '{bmct IMG00001.bmp} ', which is apparently
the filename that is arbitrarily assigned to the image.
4.) The second image in the document, a screen capture
created using Print Screen and MS Paint, is not replaced. Instead,
the section immediately before the screen grab is replaced by
'{bmct IMG00002.bmp} {bmct IMG00003.bmp} {bmct IMG00004.bmp}...',
and the process continues until I finally get tired of the whole
thing and cancel it hours later (the image count also starts to
repeat itself at 9999, as that's apparently as high as it can go).
A quick check in the project directory shows files IMG00002.bmp,
IMG00003.bmp, etc..., are all copies of the image that the the
import process is getting stuck at.
Any ideas on what's going on, and how to fix this?

Answer 1

It sounds like Word's tracking feature was turned on the last
time the document was edited. You need to accept all the changes
and save before importing.
I am not sure what is happening with the image but deal with
the tracking first to see if that is involved here.