Infinity 1 and slow speeds during the evening and ...

Was installed Tues 4th June.
Predicted speed was 21.5 down and 5.0up, when installed it was actually 28.0 so pleased with that.
I.P profile 25.
Speed is absolutely fine during the day - 24 down, but every evening it plummets to between 1-3 mb. This can be anytime from 7.00pm - midnight and can last 30 minutes or sometimes 4hrs.
I've ran hundreds of speed tests and from several sites. They all show the same results on both laptops wired and wireless.
I had a call from the network fault specialist team on Wed and was told they needed proof (I have already sent numerous attachments via online chat) so the next time it happens to report it again.
So tonight I contacted online chat again (cos my fault is due to be closed tomorrow) he then transferred my call to the escalation department. He ran loads of checks and diagnostics but couldn't find any fault. He said the only thing they could do was to get an engineer out, but he agreed with me that the engineer wouldn't see the fault either as it only happens during the evening.
I eventually agreed to the engineer visit being as there is nothing else I could do, but then he couldn't book one. It said on his system that being as the diagnostic tests didnt show a fault no engineer is required.
He said my only option now is to pay for a local technician, which I refuse to do or to ring 0800 800 150 option 2 the cancellation department.
Runs perfectly during the day but terrible in the evening, what else can I do?
home hub 3 and ecl modem have both been reset, makes no difference, other than slightly lowering my i.p profile!
Solved!
Go to Solution.

22nd June 2013 23:43:57
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Similar Messages

Really slow speeds during the daytime?

So i've been with BT for as long as i can remember (Broadband Option 3) and for as long as i remember it's never been that great. Not bad, but not great. Apparently i should be getting up to 8mbps but i was normally around 3mbps, which was never slow enough to bother complaining about. But in the last 2 weeks for some reason im getting extremely slow speeds during the day. From 1pm - 1am i've have around a 1mbps (if im lucky), and from 1am - pm i'll have 5 - 6mbps (which is faster than normal). Im really not sure what's going on, but it makes it impossible to do anything other than use text based websites during the day, which is a pain. Im about 250 metres away from my local exchance so i don't see why im getting 1mbps all day.
Also the wireless connection in my house is awful. My laptop that's 2 ft away from my router (BT Homehub 1 or maybe 1.5 im not sure) and it's getting a 2/5 bar signla strength. I could connect to my neighbours wifi and have a stronger signal. Addmitiedly the Home Hub is pretty wore down, so would getting the Home Hub 4 improve the wireless connection or the speeds problems? Is there any way to get it without paying £60? I mean i could switch to sky broadband, get a new router, and get a years worth of broadband for cheaper than that. The only thing keeping me with BT right now is BT sports, and i can't even any BPL games on that anymore since my connection is too slow when the games are on.
Here's the current speed (9:30 PM) http://www.speedtest.net/result/3704808533.png
I'll post the updated speed at around 2am and see how much better it is. Also any other tests/information you guys might need. Thanks.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speeds during peak evening hours (overloaded tower?)

Is anyone else experiencing slow download speeds during peak evening hours? Has been happening the last 3-4 weeks.
Here's what I get during the day:
Here's what I get on many (not all) nights during the last 3-4 weeks:
The UL speeds take only a minor hit. DL speeds are 1/4 of what they normally are during the day. Ping times triple. RSSI is unaffected.
Same results on both my Thunderbolt and Pantech UML290, so I know it's not a device issue.
Tech support told me that the tower may be near its capacity. Really? Is the backhaul on a 4G tower really not enough to handle a relatively small town?

SeaJohn: Your 3M DL and 1M UL are below advertised specs. I would call to complain.
For me, in downtown Stillwater, my TB has seen the following top speeds...
(1) July-August: 30+ Mpbs DL and 15+ Mbps UL
(2) September: 20+ Mbps DL and 10 Mbps UL
(3) October: 15+ Mbps DL and 6-8 Mbps UL (at night, speeds are cut in half)
(4) November: 6-12+ Mbps DL and 4-6 Mbps UL (at night, speeds are cut in half)
But, at night, the speeds tank. TB gets 4 Mbps DL and 2 Mbps UL. I hate to think how slow it will be before they upgrade the backhaul/tower. At this rate, I'll be getting 3G speeds in January.
4GLTE on Verizon used to be much faster than HSPA+ on AT&T. Now, at least here, there's no longer a clear winner.
Speeds are back to slow as usual (these are on the UML290)...

Crippled speed during the evening

Over the last couple of weeks my Infinity 2 speed has been a little erratic during the evenings. During the day I'm able to get around 57Mbps down and 12Mbps up, but at about 5pm the down speed gradually falls to around 7Mbps, and then start going back to normal at about 11pm.
This is a bit of a kick in the nuts seeing as I get home from work at about 6pm and I'm in bed for about 11pm. My previous ADSL connection was around 13Mbps down, so at the moment all I am playing for is a slower download speed and a slightly higher upload, as I'm out of the house when the connection is actually any good...
Does anyone know what could be causing this issue, throttling due to high usage in the area maybe? I'm in Haverhill, Suffolk if that is of any help to anyone.
Is it worth getting in touch with BT and having them take a look at this issue? I have been in a mess with their support before about ping issues, so I know how useless they can be most of the time...

Read around the forum, there are many posts the same as yours.
If this helped you please click the Star beside my name.
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Very slow speeds during evening.

Hi there, my bt infinity 2 is very slow during the evening. From 5pm to 1am every night. I have spoken to three others who are connected to the same cabinet as me. All with the same issues.
I contacted BT about 1 month who actually got an engineer to have a look at the cabinet or something, I couldnt really hear what he said on the phone. This fixed the problem for around 3 weeks then the problem came back around 4 days ago.
The issue I am having is that BT are no use on the phone like the first guy was, they all just say they will change my wireless channel on my homehub. Even tho I said I do not use wireless. And I don't even own a homehub so good luck with that. I am asking for a nod to help me out here, as the BT call centre guys are useless now.
Exchange: Carstairs
Cabinet: 2
Thanks

galabonnyboy wrote:
As you can see my IP Profile is alot higher than my sync. As when the cabinet reset all lines 5 days ago. My sync was much higher then resycned a day later back to the old speed with peak time issues.
Thanks for the help
A possible solution to your IP Profile being wrong is to reboot your router.
Looks like you have noise on the line - possibly a line fault.
Can you confirm the speedtest was done using wired ethernet, not wireless and not power-line adapters?
If you found this post helpful, please click on the star on the left
If not, I'll try again

Slow speeds for the past 2 weeks

For the past 2 weeks I have been having very slow speeds. At first I thought it was the westell modem which kept powering down, rebooting every 30+ mins or would save the network settings. Purchase a new modem still have the slow speed minus the constant reboots and loss of settings.
Any chance to get my speeds up to what Iam currently paying for?
Package: 1.5-3Mbps
Speed tests form diffrent sites 0.399Mbps to 0.412 Mbps
Former modem: Westell 327W A90-327W15-06
Current modem: Actiontec GT784WN
Downstream Speed: 480 Kbps
Upstream Speed: 448 Kbps
SNR Downstream : 6 dB SNR Upstream : 10 dB
Attenuation Downstream : 63 dB
Attenuation Upstream : 31 dB
Power Downstream 14.3 dBm Power
Upstream 11.9 dBm

Your line isn't in a very good shape to be running on the 1.5Mbps-3Mbps package. As it stands, you barely have enough capacity to support even 1/3 of the 1.5Mbps provisioning. There's simply too much noise.
What you should do first is take one of your modems out to your NID, if you have access to one and plug it into the test jack found inside of the NID. If there is a telephone plug already inserted into it, remove it to gain access to the jack (this will disconnect your home's wiring until you reconnect it). From there, sync up the modem and post up the new Transceiver Statistics you obtain.
Have your speeds been at 1.5-3Mbps in the past? That would also help us. Lastly, if you have Voice Service with Verizon, do you have any noise on your line, such as humming, buzzing, loud static or popping?
========
The first to bring me 1Gbps Fiber for $30/m wins!

Sudden slow speeds on an evening..

Evening Guys,
The last few days or so I have been getting very slow speeds on an evening... daytime seems to be fine.
Download speedachieved during the test was - 25.48 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 9.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Any help would be appreciated as it is not great..
Also getting the EA servers issue... kecked from MOH: Warfighter Beta every game.
Cheers,
Quinny

Download speedachieved during the test was - 72.38 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 14.19Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Here we go again! MEGA slow speeds during peak hou...

Hi folks,
I have noticed that during PEAK hours, my XBox Live sessions lag like a [insert expletive here]!
WHY, oh why do BT insist on throttling, nay, strangling their network to the point where it is totally unusable for anything more than basic browsing or sending/receiving emails?!?
I work reasonably long hours and only get two days off per week, so when I have free time, I'd like to game in a relatively lag-free environment, but right now, this isn't happening! Just tonight, in a game of MW2, I was experiencing such bad lag that shot registration was all but extinct!
I know that BT throttle P2P, but I don't use it and wonder why http and other protocols are being throttled as well!
A speedtest.net result:
And one from BT's own speedtester:
Come on, BT! This is NOT the service that I'm paying for and if it continues this way, I'm out of here when my contract ends!

Rottie wrote:
borley wrote:
Totaly agree with you mine has dropped more than 50% , you say your out of here soon as the contract ends i`m sure BT are breaking their contract so i`m sure you have rights to finish it early. BBC Watchdog here we come lol
Hi there,
Thanks for your reply.
As I understand it, BT are only in breach if the speed falls below the "acceptable speed" threshold in your profile, which in my case, is 12000kbps. Even then, I'm almost certain that BT would offer the *cough* "solution" of changing you from FTTC to ADSL.
Personally speaking, I think the issue lies with contention in the network, either locally or at a centralised point. Unfortunately, the only solution for this (other than throttling speeds to the point of being unusable) is to buy in more bandwidth from BT Wholesale, but that of course, would cut too deeply into BT's profits and in turn see us all paying more for next years' service.
What is the purpose in selling/supplying FTTC when the network infrastructure is clearly unable to meet demand? Using marketing ploys to create this artificial/false perception of what FTTC is, a "superfast fibre service" (partial fibre) then once bought by the consumer only to be told that there are restrictions to be applied is merely lying. Even though there is a FUP many of the constraints once the contract is agreed to, are hidden from the customer. Then again this is the case with most companies.

Slow connection during the 10-day stabilisation pe...

Hi all
My phone line has been noisy and BT has fixed the problem by installing a new line from my property to the road. This was 4 days ago and the phone is nice and quiet now; broadband, however is on it's knees at no better than 0.46Mbps. (Three different test sites agree).
I have raised this 3 times with the call centre and on each occasion have been told that this is quite normal during the 10-day stabilisation period.
Why I am on a stabilisation I don't know, but I do remember that when I was first installed on BB, all those years ago, the speed I had at installation was very close to the speed I had after 10 days. It was definitely not slow for 10 days and then popped up to 7Mbps!
Secondly, when BT Vision was installed, an engineer made some qos adjustments to my profile to ensure that Vision performed well. Obviously today none of the streamed Vision services work.
I guess these are my questions:
Should I not worry about the woefully slow speed and just wait another 6 days, when all may be well?
Is it likely that I have been connected to new infrastructure that I should be raising a query with someone to do some qos magic re. the Vision service?
I hope someone can put my mind at rest, cos it just doesn’t seem right to me, and if I get to the end of the 10 days only to be told there is a problem (and possibly put on another 10-day stabilisation period), I won’t be best pleased.
Thanks in advance for any advice.
Solved!
Go to Solution.

AS work on the line has been involved then yes it will be in a retraining period just a matter of sitting tight and letting the exchange equipment do its work
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: Slow Speed During Prime Time

I moved to a property connected to the Leith Exchange from the Newington one. Since then I have noticed a considerable deterioration in my download speed. Netflix will often be very pixelated and other video steaming will take a while to buffer.
This is inconsistent but does seem to struggle more at peak times.

Which part of the log is it you are after? It goes back for as far as I can see but the last few lines are:
20:47:10, 06 Jun. (603780.980000) Wire Lan Port 2 up
20:47:08, 06 Jun. (603779.000000) Lease for IP 192.168.1.82 renewed by host Apple-TV (MAC 18:ee:69:0b:16:a9). Lease duration: 1440 min
20:47:08, 06 Jun. (603779.000000) Device connected: Hostname: Apple-TV IP: 192.168.1.82 MAC: 18:ee:69:0b:16:a9 Lease time: 1440 min. Link rate: 100.0 Mbps
20:47:08, 06 Jun. (603778.930000) Lease requested
20:47:08, 06 Jun. (603778.560000) Device disconnected: Hostname: Apple-TV IP: 192.168.1.82 MAC: 18:ee:69:0b:16:a9
20:47:07, 06 Jun. (603777.970000) Wire Lan Port 2 down
20:45:58, 06 Jun. (603708.570000) Wire Lan Port 2 up
Results from the speedtest:
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
5.32 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.32 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.16 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.86 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.86Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
I'm not sure about the socket, there is the main socket in the cupboard in the hallway with the option to send it anywhere in the property by connecting it to the corresponding socket. See photo:
http://imgur.com/VVWXqur
I cannot connect directly to this socket as their is no power in the cupboard (helpful!). In the living room there is just a normal faceplate where I then have the filter connected then the broadband.
I also do not have a landline to do the quiet line test with.

Very slow speed during transferring files between two MacBook Pro by AirPort

I have a MacBooc Pro md101 and my friend have MacBook Pro early 2011 model, when we transfering something a speed is very slow,3 month ago i've the same model like his model ( Early 2011 ) and speed was very fast by airport, but now is slow ! Anyone help me or say why ? Thank you...

If it is wireless to wireless transfer it will go at less than half of the slowest connection..
Check each mac link speed to the Express.. if either of them is far away or using 2.4ghz instead of 5ghz you will lose lots of speed.

On my time capsule I would like to switch wifi off during the evening and night. Is that possible?

Hi there,
Is it possible to switch wifi of during a block of hours each day without accessing the time capsule every day?
I want my kids to stay of-line at night! :-)
Thanks in advance for your help.
Cheers, Leon

There is no off switch but you can setup parental control which does nothing more than turn off wireless between whatever hours you set for the particular client/s.
See under access control of wireless in v5 utility and under Network, Enable Access Control in v6 utility..
Also search.. there are lots of posts about the right way to setup "Timed Access Control"
http://support.apple.com/kb/PH5091

Slow speed during peak hours for over a year

For over a year now my connection speed has slowed during peak hours, at first it would start around 6pm and drop to 5meg or so untill midnight at which point it would go back up to 8meg all night and morning.
As the year has gone on it has gotten worse and worse to the point now where it starts around 2pm and plummits to 1.5-2meg and remains at that till midnight at which point it goes back to 8meg.
I have been trying to get help with this from @BTCare on twitter for serveral months now and have gotten absolutely no where, every time i get the same old "are you on wireless or wired", "try a different router/microfilter", "try another PC", "run a diagnostic test on our speed tester" etc etc and at the end of it they go silent and then when i try and get some kind of update we are back to square one of being told to fill out my details on the website to open a NEW ticket even though i currently have 5 or 6 open tickets for the same **bleep** issue.
So i've come to try my luck here before i throw in the towel and just get rid of the **bleep** line alltogether as it is currently a waste of money.

AR7 DSL Modem Statistics:
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 8128
DS Line Attenuation: 10 DS Margin: 15
US Line Attenuation: 5 US Margin: 23
US Payload : 5764512 DS Payload: 33282192
US Superframe Cnt : 87110 DS Superframe Cnt: 87110
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 0 Severely Err Secs: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 0 US Peak Cell Rate: 1056
Trained Mode: 3 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 2
Hybrid Selected: 1 Trellis: 1
Showtime Count: 6 DS Max Attainable Bit Rate: 10912 kbps
BitSwap: 1 US Max Attainable Bit Rate: n/a
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -365
Total init. errors: 1 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 1 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0
[Downstream (RX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 120094
Idle Cell Cnt: 1444599
Tx Packets Dropped Count: 0
Tx Bad Packets Count: 1067
[Downstream/RX)]
Good Cell Cnt: 693379
Idle Cell Cnt: 27694604
Bad Hec Cell Cnt: 0
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0
[SAR AAL5 Stats]
Tx PDU's: 117946335
Rx PDU's: 155121137
Tx Total Bytes: 4246066378
Rx Total Bytes: 461177898
Tx Total Error Counts: 0
Rx Total Error Counts: 676
[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0

Slow connection during the night

Okay new here but an old costumer. Well, after numerous calls to tech support and technicians coming over to my place to see the issue, nothing they can do much but to change the me from 1 router to another but theres still and on going problem in the night around 6pm-7pm i will get the speed 300-800kbps instead of 3mb that i am suppose to have. They are still resolving this issue in their central office and I know there's many people in the forum also have this issue around, have this ever been resolved or still an issue?

Hmm a few thoughts on this.
Have you secured your wireless network so that your neighbors aren't picking off free internet access at night when they are home? I would log into your router and see if you have others connected...
Is a cordless phone causing you connection issues, when you went wired your connection reappears so that makes me suspect interference of some sort.
I find our cable internet speeds can slow down at night as more neighbors are online but that doesn't sound like the problem if it clears when you go wired.

Poor Download speeds in the evening, What can be d...

Hi All,
This question has probably been answered a million times so my apologys if it has. I tried downloading something last night and my download speeds were absolutely **bleep**, something like 4.3kbs a second!!!!!!
Now am I right in thinking that this is BT's stupid throttling occuring to me. In the day I get awesome speeds and have no issues at all.
On Sky BB I never had any issues at anytime and got around 6.5mb download speeds and my sync speed was 7.5mb. I ran a speed test last night and was getting the speed quoted what I pay for!? Can someone help me with this!?
Thanks
Steve

I take it your talking about P2P/torrents, heavily traffic managed by BT.
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
You can type p2p or torrents into the search box to find plenty of posts on this.

Infinity 1 and slow speeds during the evening and ...

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