Infinity 2 BT Home Hub 3 connection dropping issue...

Hello,
For over 2 months now I have been experiencing problems with our Home Hub 3 restarting and dropping the connection.
It car happen up to 6 times an hour or may be OK for up to 12 hours.
We have had 3 new HH3 routers, three engineer visits, numerous speed checks, line checks (all OK) and calls to 08001114567. As of today nothing has resolved the issue.
I have changed channel, have Openreach Modem & HH3 powered via a UPS, all connections have been checked and all leads changed. I have now lost all confidence in both Level 1 & Level 2 helpdesk. I am considering buying a non BT router to see if that overcomes the issues, but I don't see why I should have to, as I pay for a service from BT which I am not receiving.
Can anyone offer any advise.

HarrisonStephens infinity does not use ADSL filters just a filtered master socket installed by Openreach when infinity is installed
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Similar Messages

My Internet Connection Dropping Issues...

I too am having the occasional Internet connection dropping issues. Phone and TV continue to work.
Since I had Fios installed last November I am on my third ONT and 2nd router. When I called in my latest drop yesterday the call center person told me I had a hardware issue because my computer had a valid IP address assigned. I tried to teach her something about DHCP but she would not listen to me. I asked her to please reboot the ONT and she refused because "nothing was indicating a problem with it". Whatever...
Each time the Internet goes out the router acts fat and happy. I have full green on WAN Coax, and strangely enough, a flashing green Internet activity indicator. Logging into the router shows that I am MOCA connected and assigned a WAN IP address. But I can't get out past the router at all. On the event that led to me getting a replacement router the lady said she could talk to the ONT just fine, but not the router. We reset the router and ONT port numerous times and the connection finally came back up.
I am not sure of the protocol between the ONT and router, but I think the ONT is keeping enough signal going to make the router "think" its happy, but then the ONT is not passing packets at some point. After yesterdays call and the refusal to reset the ONT I just hung up on her and reset it myself. Of course everything started working just fine...like I thought it would.
So what is the issue here? Is MOCA a mess? Is an Ethernet connection to the ONT better? I am utterly disgusted with this miserable system and can't afford to continue having these outages.
I should also add the other wonderful features I have seen. When I tried to powercycle the *new* router yesterday it decided to dump its entire config including my port forwarding. Nice... And I have given up using wireless because if I set the router for WPA it locks up so hard that it takes a master reset to get going again.
Anyone have some advice on getting this system stable?

I would try using a non-verizon router. I used the Netgear router and it fixed my problem. The Verizon router seem to be pieces of garbage and they over-hear.

Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

Home Hub 4 dropping connection

Hello - I hope someone can help
I have had repeated problems with broadband over several months - even changing supplier to BT - no difference. I have renewed wiring, changed telephone sets, filters - the lot and are now using the BT Home Hub 4. This has now been connected to the test socket for a couple of weeks now and it is still dropping connection on a regular basis. I reported a fault with a noisy line a couple of weeks ago and it seemed to briefly resolve itself.
I have tried to log an issue with BT but the line test shows no fault. The broadband speed test is about right for our location too.
At the end of my tether now and looking for any more help before biting the bullet and risking a £130 bill for an engineer to check the line. I have a hunch it is the main BT socket itself. Any ideas ?
Cheers
Jim

Hi Welcome to the community forums
Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Home Hub keep dropping the connection

Hi, getting rather fed up with this now, i have a HH2 and phoned BT and spoke to someone in India he tested what he could and decided to send me another Home Hub 2.0.
In the mean time i changed all the filters on the sky tv and the land line socket, got new HH and fitted it, went to change setting and password and it dropped out, so i did this again and again and again and well you get the idea, same old problem different day, i do downloads and leave the computer on of a night and in the morning i have no connection, not just once but all the time, during the day at anytime i get drop outs frequently and its really gets on my nerves resetting the poxy hub
Any ideas?.....thanks
Daf

Hi, i ran the test and its asking me this
Go to the start menu, click Settings, Control Panel and the Network Connections folder.
Select the Connection that you use to connect to your ISP.
Change the Username to: speedtest@speedtest_domain and blank the Password.
Set this connection as your default and click Ok.
Double click the connection and wait for the message "Connected".
Once this has successfully Connected, click the button below:
I havent got a clue what its on about and i tried, since i posted i have had to reboot the hub 3 times today, not good at all, since i came from a ISP that was better than what im getting and cheaper!
I am on a wireless Belkin N
Im sorry i cant do what the computer is asking as i dont know how, if you can bare with me and list in laymens turns i might be able to do it?
Thanks for your time, shame BT cant come round and sort the mess out ...pigs may fly

BT Home Hub connection issue on XBOX 360

I have just upgraded from a BT Home Hub 3, to the BT Home Hub 4, before the upgrade I ran Sky TV wired, and 3PCs wifi, my Ipad and my Iphone. I also ran my XBOX 360 wifi, and a PS3 wifi, all worked no problem.
Now I am on BT Home Hub 4, all my connections are the same all working well apart from the XBOX 360.
I have tried doing the fix on the BT site logging into the Hub changed the SIDD and set the other bit to NO. this did not work.
I then reset the XBOX to factory settings as this was in another fix, I then reset the XBOX to the Hub 4, logged on to call of duty ghosts got half way through a game it crashed out saying no conection reset to test conection.
The Hub will conect to my XBOX 360 but only stay conected for up to 14 mins at most.
Do I need to go back to my BT Home Hub 3, Can any body help its starting to be a pain. As one good person said use a wired conection that would be good, but due to location would be hard. I did think upgrading was ment to make things better not harder. Please Help.

To add, I had on online chat with BT, they said that no problems exist about XBOX 360 and the BT Home Hub to do with wifi.
If this is the case why have a fix on the BT site, that does not work may I add well not on my XBOX.
I found BT online chat not much help in this case.
Please advise and help

Infinity home hub 5 dropping

For about 2 weeks now my infinity home hub 5 keeps resetting itself.
This is getting progressively worse. I'm at the stage now where it's happening every couple of minutes.

you must have marked it solved go to my post which is marked as solution and then options and you be able to unmark the solved marker
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 Dropping Skype Connection

I have just replaced my HH 2 for the HH 3 and find that when connected to Skype the connection is lost after aprox 10 mins of usage and my PC locks up and I have to reset my PC to obtain connection again.
I am connected to the HH 3 by the Ethernet cable.
I had no problems using Skype with my HH 2.
Have temporarily turned off the Auto chan selection to see if this may improve and hold Skype conectivty.
Software Version: 4.7.5.1.83.8.57.1.3 Type A.
Any advise very welcome.

as connection time only 2min there is little to see apart from a good connection with noise margin at the normal of 6db. stats are more help if you Can post with longer connection time - longer the better
have you tried replacing the filter as they don't last forever
have you noticed if your connection drops coincide with making/receiving phone calls
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 Speed Issue

Some 6 weeks ago I had an issue with losing my internet connection completly, and eventually after a long session with the help desk I magaged to reconnect using the direct port on the main phone socket. However since then I have had a speed issue and Ive been only getting speeds in the order of 2.3Mb.
However running the BT speed test tells me that the connection to my Home Hub 3 is running at 8.13Mb, but the connection to my computer is running at 2.18Mb.
I have tried every thing I can think of. Followed all the advice to improve the connection but nothing works. Reseting the Home Hub, reseting the factory defaults. I've closed down every program running in the background, disconnected the rest of the hardwired network, fitted a new shorter cat 6 cable. All to no avail. The speed still stays firmly at 2.18 to 2.15. down and 0.37 up.
Could their be a fault with my Home Hub?
Thaks for any advice.
Roy
Solved!
Go to Solution.

23:38:00, 29 Jul.
( 5932.320000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:37:29, 29 Jul.
( 5901.890000) CWMP: session closed due to error: No response
23:37:28, 29 Jul.
( 5900.920000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:37:28, 29 Jul.
( 5900.910000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:37:28, 29 Jul.
( 5900.480000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
23:37:24, 29 Jul.
( 5896.840000) DSL is down after 2 minutes uptime
23:37:24, 29 Jul.
( 5896.840000) ETHoA is down after 2 minutes uptime
23:37:24, 29 Jul.
( 5896.200000) PPPoA is down after 2 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
23:37:20, 29 Jul.
( 5892.820000) PPP LCP Send Termination Request [User request]
23:36:35, 29 Jul.
( 5847.820000) CWMP: session completed successfully
23:36:34, 29 Jul.
( 5846.940000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:36:32, 29 Jul.
IN: BLOCK [16] Remote administration (TCP [116.10.191.167]:6000->[81.154.29.9]:22 on ppp0)
23:36:32, 29 Jul.
( 5844.670000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:36:32, 29 Jul.
( 5844.660000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
23:36:32, 29 Jul.
( 5844.050000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
23:35:08, 29 Jul.
( 5760.150000) CWMP: session completed successfully
23:35:07, 29 Jul.
( 5759.850000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:34:55, 29 Jul.
( 5746.980000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:34:55, 29 Jul.
( 5746.970000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:34:48, 29 Jul.
( 5740.780000) PPP IPCP Receive Configuration ACK
23:34:48, 29 Jul.
( 5740.580000) PPP IPCP Send Configuration ACK
23:34:48, 29 Jul.
( 5740.580000) PPP IPCP Receive Configuration Request
23:34:48, 29 Jul.
( 5740.290000) PPP IPCP Send Configuration Request
23:34:48, 29 Jul.
( 5740.290000) PPP IPCP Receive Configuration NAK
23:34:47, 29 Jul.
( 5739.870000) PPP IPCP Send Configuration ACK
23:34:47, 29 Jul.
( 5739.870000) PPP IPCP Receive Configuration Request
23:34:47, 29 Jul.
( 5738.990000) PPP IPCP Send Configuration ACK
23:34:47, 29 Jul.
( 5738.990000) PPP IPCP Receive Configuration Request
23:34:45, 29 Jul.
( 5737.420000) PPP IPCP Send Configuration Request
23:34:45, 29 Jul.
( 5737.410000) WAN operating mode is DSL
23:34:45, 29 Jul.
( 5737.410000) Last WAN operating mode was DSL
23:34:43, 29 Jul.
( 5735.310000) PPPoA is up - VPI: 0, VCI:38
23:34:43, 29 Jul.
( 5735.290000) CHAP authentication successful
23:34:43, 29 Jul.
( 5735.260000) CHAP Receive Challenge
23:34:43, 29 Jul.
( 5735.250000) Starting CHAP authentication with peer
23:34:43, 29 Jul.
( 5735.250000) PPP LCP Receive Configuration ACK
23:34:43, 29 Jul.
( 5735.240000) PPP LCP Send Configuration Request
23:34:42, 29 Jul.
( 5734.110000) PPP LCP Send Configuration ACK
23:34:42, 29 Jul.
( 5734.110000) PPP LCP Receive Configuration Request
23:34:40, 29 Jul.
( 5732.210000) PPP LCP Send Configuration ACK
23:34:40, 29 Jul.
( 5732.210000) PPP LCP Receive Configuration Request
23:34:40, 29 Jul.
( 5732.090000) PPP LCP Send Configuration Request
23:34:37, 29 Jul.
( 5729.230000) ETHoA is up - VPI: 0, VCI:35
23:34:37, 29 Jul.
( 5729.230000) DSL is up
23:34:36, 29 Jul.
( 5728.350000) DSL noise margin: 21.00 dB upstream, 10.90 dB downstream
23:34:36, 29 Jul.
( 5728.280000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
23:34:12, 29 Jul.
( 5704.670000) CWMP: session closed due to error: No response
23:34:12, 29 Jul.
( 5704.640000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:34:12, 29 Jul.
( 5704.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:33:42, 29 Jul.
( 5674.150000) CWMP: session closed due to error: No response
23:33:41, 29 Jul.
( 5673.000000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:33:41, 29 Jul.
( 5672.990000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:33:40, 29 Jul.
( 5672.560000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
23:33:36, 29 Jul.
( 5668.110000) DSL is down after 92 minutes uptime
23:33:36, 29 Jul.
( 5668.100000) ETHoA is down after 92 minutes uptime
23:33:35, 29 Jul.
( 5667.670000) PPPoA is down after 92 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
23:33:32, 29 Jul.
( 5664.200000) PPP LCP Send Termination Request [User request]
23:29:51, 29 Jul.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 81.153.31.203->69.171.248.65 on ppp0)
23:28:50, 29 Jul.
( 5382.020000) CWMP: session completed successfully
23:28:48, 29 Jul.
( 5380.950000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:28:46, 29 Jul.
( 5378.860000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:28:46, 29 Jul.
( 5378.850000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
23:28:46, 29 Jul.
( 5378.230000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
23:26:03, 29 Jul.
( 5215.090000) CWMP: session completed successfully
23:26:02, 29 Jul.
This is some of the event log.

Mac OS X lion 10.7.3 Wi-Fi connection Drop Issue

Hi All,
I've iMAC OS X Lion 10.7.3 latest version desktop. For couple of months, I'm dealing with dropping wi-fi connection during working. I've look at all the forums and discussions and tried many things to solve the issuse, however, issue still exist.
   Every a few minutes, even during surfing though internet pages, wi-fi connection drops. When you look at the signal level etc.. everything is seems to be fine, but it is not possible to connect internet after close-open wi-fi.
   For a while, connection drop happens again.
   I do not understand why Apple does not give a fix for this while most the customer having such an issue.
Any one having any idea how to solve this ?
Regards
Gokcer

I have a similar problem. My Macbook Pro won't keep a constant wi-fi connection, becuase it continues to seek alternative networks even after locking onto a strong signal. I've reset preferences and started from scratch with all the settings and let the Mac set them by itself, but still it does the seeking. At home I used to have a direct LAN into my Airport Extreme, but now I use wi-fi on 4G/LTE and I've tried the computer with and without the Airport Extreme, with and without a Cradlepoint, and with various channels and security levels.
As has been document probably hundreds of times in these forums, Macbook Pros (my model) and some other Macs have had this issue from either 10.7.2 or 10.7.3 (I've got 10.7.4 right now). I'm glad you found a solution to your problem, but for the hundreds or thousands of us who've had this problem since last August with no solution from Apple, it's quite frustrating. I know it's not politically correct to blame the computer when it's been given a defective upgrade with Lion, but let's call it what it is. I'll side with the numbers. Either a sudden batch of defective routers showed up from Taiwan, and a group of late 2008 and 2009 Macbook Pros bought them all en masse, or it's the software.
So if you still have problems after you get a clear signal, start sending messages to Apple to get it fixed for all of us. I bring this up for you as an alternative, as I noticed you were running 10.7.3, and the problems started somewhere around 10.7.2 or 10.7.3. Something to keep an eye on.

Home Hub 5 VPN issues after firmware upgrade

Hi all, hope you can help...
I use Check Point SecureClient to connect to work, it connected perfectly until this morning and it It fails with a "failed to update policy" error.
Nothing else had changed, and I could connect to my VPN using my 3G MiFi, so I checked the home hub and the firmware had been upgraded to Software version 4.7.5.1.83.8.204 yesterday evening.
I've spent all day on the phone and chat to BT, and the best they could offer was a call to the tech team who might charge me for fixing this!
Has anyone managed to get round this issue? Is it a known fault? Is a new router the best option, if so which can be configured with the minimum of guesswork?

Have you tried the VPN setting on the Homehub?
http://192.168.1.254/index.cgi?active_page=9121
If you found this post helpful, please click on the star on the left
If not, I'll try again

BT home hub and broadband issues please help!!

This **** thing is driving me crazy.
To get broadband in my house we have to go with BT so signed up about a week and a half ago and got sent a home hub 3.
the thing connected up ok but the flaming internet connection drops out every 5 to 10 mins and its **bleep** annoying.
anyway a couple of days into the contract and the first home hub packs up, phone bt and am on with their broadband technician who i can barely understand for 30 minutes when he decides that the home hub is broke so he send out a new one a few days later......
connect that one up and its exactly the same dropping internet connection all the time and with a day and a half that home hub packed up too!!!!!!!!!!!!!
so i spent another 30 mins on the phone to bt again, no sorry nothing, send me another home hub so thats the third one in under 2 weeks and ive only had it connected for an hour or so and its dropping internet connection about every 5 mins.
effing rubbish
anything i can do ??? cant put up with this for 12 months!!!

this is my event log for today.......
10:24:41, 25 Jan.
(63935.400000) Admin login successful by 192.168.1.64 on HTTP
10:24:02, 25 Jan.
(63895.970000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:24:02, 25 Jan.
(63895.970000) Lease requested
10:24:02, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:24:01, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:23:45, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:22:38, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:22:29, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 54 Mbps
10:22:29, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:22:20, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:22:16, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:21:42, 25 Jan.
(63756.560000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:21:42, 25 Jan.
(63756.560000) Lease requested
10:21:42, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:21:41, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:21:10, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:55, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:19:39, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:07, 25 Jan.
(63601.010000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:19:07, 25 Jan.
(63601.000000) Lease requested
10:19:07, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:06, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:18:50, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:18:46, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:18:42, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:18:37, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:18:08, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:17:04, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:16:58, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:16:55, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:16:45, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:16:31, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:15:31, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 48 Mbps
10:12:19, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 48 Mbps
10:10:46, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:10:39, 25 Jan.
(63093.350000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:10:39, 25 Jan.
(63093.350000) Lease requested
10:10:39, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:05:02, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:04:54, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:03:20, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 5 Mbps
10:02:21, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:00:33, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:00:20, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:00:19, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:00:02, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps

Home hub connected but can't open web pages

Hi
Having a problem accessing any web pages. Has been like this for last 3 days. All the lights on the BT Home Hub are on and according to the task bar on my laptop it is connected and signal etc is all fine. When you open browser it tries to connect but never loads a page and eventually times out. Have phoned BT broadband help and they say there is nothing wrong with the line. Pretty certain it's not my laptop as my wife's has exactly the same problem and she uses a different browser and has different anti-virus software.
Any suggestions?
Thanks

I have also had exactly the same problem!
I've had the BT Broadband option 1 for at least 3 years now and not had any major problems (lucky me). I decided to go for the new package (TV, Broadband (option 2), & calls package £18 per month - currently on offer) as I wanted to get Sky Sports through BTVision. I'm not allowed Sky or cable TV where I live. The activation date for Broadband option 2 was Monday 7th March and Monday 14th for BTVision. This also included a new router i.e. HomeHub3.
On Sunday the 6th March my internet connection was fine i.e. could open web pages, get email etc (using a BT Voyager Router). On Monday 7th I went on line and was unable to open web pages. I thought it might be a minor problem i.e. back up in an hour.
On Tuesday the 8th March I still had the same problem (Voyger Router) but had also received my new router (BT Home Hub 3). I decided to install the new hub thinking that would resolve the problem but it did not. I then tried a wirless & cable (2 different cables) connection to my PC & XBox and still could get online even though I was "Connected". I phoned the broadband help desk and was on the phone for at least an hour with no success. The help desk agent said it could be a problem with my account and said he would ring me back on Wed at 8pm........guess what? No phone call. I then phoned up again (10pm) & went through all the usual tests.......again! It still didn't work and I was told that it was probably a problem with my PC and they put me through to another department that should be able to help. I was then asked what the problem was (no communication between department then!) I had to go through the whole thing again and was then told that I would have to pay £10 a month (for at least 3 months) for them to do further checks.
Wednesday & Thursday evening I phoned the Broadband help line (same tests again - no notes on my previous calls!) and still no success. I didn't pay for the £10 month service (BT Home help) out of principle and do not know what to do next.

Home hub connection problem

Hi, please help , i have installed a BT home hub at my mothers house she has two phone extentions , one of these extentions has a care call device on . I cannot get the home hub to connect to the internet , I have put filters in the main incoming box and also on both extentions and one between the phone and the care call box, and i still cannot get a connection - please help I am going out of my mind with the stree of it . thank you.

Welcome to this forum. This is how the careline should be connected.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 Wireless Issue max 11Mb/s DL for b/g/n,...

Hello people,
I think there maybe a bug on the Home Hub 3, when i use wireless I get max speed of 11Mb/s for b/g/n and max speed 14 Mb/s for b/g. When i test the speed on on PS3 which is wired i get 32Mb/s.
Ive checked all the other settings and checked the wireless on the ps3 too, which gives me 9.9Mb/s
So this looks to me like the router........
Upload is at 1.7Mb/s which is good.
Anyone else seen this or got any suggestions?
Shall i have a ticket to BT?
Thanks
Alex.

depends on the wireless device you are using. if it is b/g, then those are the speeds i would expect. if it is 'n' then there may be a problem with wireless congestion.also, try turning off smart wireless on the hub,it may help. download inssider to see if you have wireless congestion on the channel you are using,if so, change to a less congested channel
free your computer, use opensource
i'm a linux user & very happy about it

Infinity 2 BT Home Hub 3 connection dropping issue...

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