Infinity and Openreach

Since I can't get an answer direct from BT, would anyone like to venture an opinion on this?
I had Infinity installed yesterday. The Home Hub 5 came with a leaflet stating: "BT Home Hub 5 is a neat single box modem/router so you don't need a separate Openreach modem or two power sockets any more. And if an engineer's coming to set up your kit, they won't need to install an Openreach modem."
Nevertheless, the engineer did indeed install an Openreach modem, which I didn't notice till he'd gone. Is this likely to be **bleep**-up, or might there be reasons to have both?

Assuming the modem part of the HH5 is as good as the standalone Openreach modem, there is no point in having both. They probably haven't told the engineers about the HH5 yet (especially the contractor engineers).
I'd leave as is for a couple of days while the inital connection establishes itself.
Then
* Do a speedtest at http://speedtest.btwholesale.com/, including the 'further diagnostics' part, and record the result.
* Power down the Openreach modem (don't just disconnect it ***),
* then disconnect it
* and plug the telephone connection into the appropriate socket on the HH5
* See how it goes. Repeat the speedtest. It may not allow you to do the full 'further diagnostics' part for half and hour or so. Record the result, and post both sets of results.
Very few people have HH5 yet, so help on the forum (including my post) may involve some guesswork.
*** The reason for the power down first is that a disconnect can be mistaken by DLM as a line fault. The power down should be seen as such and not upset DLM.

Similar Messages

BT Infinity and REIN

I’m currently with BE unlimited when i first joined i received 6mb download and 1mb upload but recently i noticed the download speed had dropped to 3mb, after numerous phone calls to BE and 4 visits from openreach and a bt rein engineer it turns out a neighbours sky box is interfering with my broadband and another 4/5 houses in the street and basically there is nothing they can do about it. I was wondering if i signed up to bt infinity would my speed be reduced by half. I have spoken to two different sales people from BT infinity and they both assured me rein does not affect the BT infinity service, and stated the speed i would receive would be 33mb download and 8.5 upload. Any advice would be gratefully received.

Thats one of the reasons i said get sales to put it in writing. Much much better than a verbal conversation in a small claim s court.
Sales know they are talking c**p, they just want to get you into a contract with the knowledge that 99.9% of people will in the end suffer it rather than fight them.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

BT Infinity and 21CN related?

Hi all,
Our local exchange was updated to 21CN earlier this year, and I was originally told (by BT) that after a possible hour of down-time, my connection speed should go to the maximum supported speed. I had to call BT to find this information out, there wasn't any communication to say the exhange was being updated or there'd be a change in connection speed.
A couple of days ago, we had some marketing through the post about BT Infinity and the super-fast broadband speeds of upto 40mb.
I called BT to ask if we could be upgraded to Infinity, but was told it's not available till March 2012.
I was wondering, if the exchange was updated back in March/April this year, why cant I make use of the 21CN until next year? If I go onto BT's site to sign up as a new customer, it shows 12mb - 20mb as a possible connection speed (currently connecting at just over 8mb, and always have done since broadband was available). Other ISP's show the same possible connection speed.
I did think it could be the router, but I'm still using the HomeHub (v2) and the exchange is about 5min walk from the house.

Try entering your telephone number (for most accurate result) into https://www.btwholesale.com/includes/adsl/main.html
To confirm the estimate the line could achieve.
If your on ADSL go into your router stats and look for the connection type
I was on the basic ADSL upto 8Mb (G.992.1) I contacted BT See THIS THREAD.
They put me onG.992.3 (ADSL2) with the hope the exchange would after a period of "training" then automatically move me toG.992.5 (ADSL2+).
However in my case due the long line length the change to ADSL2 did not increase my speed.... and therefore the exchange did not automatically move me up any further.
If the Checker shows you could achieve the 20Mb speeds then you could try as I did and ask the forum mods if they can get you changed up.
Infinity (Fibre service) is not related to 21CN.
SamKnows for example or BT Openreach may show your exchange now has infinity but the important thing is your Primary Connect Point (small local green cabinet) has to have a larger cabinet installed next to/nearby and yours looks to be scheduled to be Ready For Service in a few months time.
Keep using the checkers.... Mine was showing 30th Sept then on the 1st July Infinity became available.... but be aware it can go the other way... especially if the bloomin' snow arrives.
Picture of a small green cabinet (far right) with a typical Fibre Cabinet nearby with it's cooling vents
When the new Fibre cab is powered up you can easily hear the fans running, indicating that it may be Ready For Service or soon to be.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity and House LAN

Hi,
I am a noob to BT Infinity and wanted to see if the following is possible. Can you please let me know if this is feasible or just my aspiration gone too far?
1. I have a Linksys WRT610N router that I want to use for my wireless within the house
2. I have a Netgear switch in the loft
3. The house is CAT6 cabled
Can I
1. Have the Openreach modem that comes with BT infinity installed in the loft(with the master socket) next to the switch
2. connect the LAN1 of the OR modem into my switch
3. Connect the Linksys router(in the WAN port??) to the LAN (on the ground floor) via the installed LAN socket (which goes to the switch in the loft)
will this work? please advise.
regards

abjt wrote:
Hi,
I am a noob to BT Infinity and wanted to see if the following is possible. Can you please let me know if this is feasible or just my aspiration gone too far?
1. I have a Linksys WRT610N router that I want to use for my wireless within the house
2. I have a Netgear switch in the loft
3. The house is CAT6 cabled
Can I
1. Have the Openreach modem that comes with BT infinity installed in the loft(with the master socket) next to the switch
2. connect the LAN1 of the OR modem into my switch
3. Connect the Linksys router(in the WAN port??) to the LAN (on the ground floor) via the installed LAN socket (which goes to the switch in the loft)
will this work? please advise.
regards
You have almost the exact same setup as me already exept I have CAT6a cabling. The way I have set it up is have the router downstairs where the master socket is, feed a CAT5,5e,6,6a cable into the loft to the switch (Infinity's maximum throughput is less that 40mbps and even CAT5 cables can handle 100mbps speeds). From the Switch I have my WAPS (Wireless Access Points) plugged in (1 HomeHub v1 plugged into a v2 which is linked to the switch).
As well as having the switch in the loft, I have 2 servers which never overheat. See below for a diagram if you want to see how I did mine:
To connect a router to a home network, all you would have to do is connect a switch to one of the ports located on the back of the router where you would usually plug computers in.
I hope this helps
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

BT Infinity and the Master Socket - will they / wo...

It seems that they won't. Well not unless you pay. Like many others posting on this forum, I was seduced by Infinity, but then confused by the requirements of installation in respect of the utilisation of the master socket and subsequent location of equipment. My house is typical of the problem - master socket downstairs front of house - wanted equipment sited upstairs back of house. Didn't want an extension draped around the place. I needed to know: 1. Can the master socket be moved? 2. If it can be, is this part of the istallation? 3. If it is not part of the standard installation is there a cost associated with it? 4. What is the cost? Sounds straightforward - it wasn't. I won't bore you with the frustrations of BT customer services, these are well documented elsewhere on the forum. Suffice to say, I have decided not to go ahead with my order. Not because of the content of the eventual reply, but because these frustrations. Anyway, I did eventually get a response by using the complaints route - as BT seen unwilling to share this information, I have. Hope it helps. RESPONSE FROM BT COMPLAINTS DEPARTMENT: The power needs to be plugged into the master socket so that the engineer can plug in your new Hub and Openreach fibre modem. If you haven't, no problem. Your engineer can run an Ethernet extension cable (up to 30 metres long) from where you can plug in your Hub and Openreach fibre modem back to your phone master socket. This extension can only go along walls - not under carpets or floors. If this is not suitable we can arrange a shift to be done, to move your master socket to a position of your choice. This would involve a one-off cost of £130.00. So there you have it.

@john46
'the engineer can convert an existing extension into a master for free or run a data extension also free'
Depends on the type of cable really, if its 'phone wire', you know those thin strands of copper coated steel then that would kill the broadband.
Also most peoples extensions are the untwisted 10, 15, 25, etc metres reels you can buy from a supermarket, again not ideal for ADSL Broadband, let alone FTTC.

Infinity and online gaming

Hello
I am relativly new to infinity and was wondering if anyone could tell me why its so bad for online gaming?
My download speeds are virtually always 37.5mb download and between 8 - 9mb upload although upload drops sometmimes to slightly lower
http://www.speedtest.bbmax.co.uk/results.php?t=1333920063&v=15486878
http://www.speedtest.bbmax.co.uk/results.php?t=1333920583&v=15486955
however i always get loads of lag when playing on xbox live, to the point it is not worth playing, it gets worse than when I was on normal copper wire broadband.
I have also noticed that there is quite a delay before web pages open when browsing the internet in general, my ping used to be pretty consistent at around 17 - 20ms before I switched to infininty but now seems to jump around lot even going as high as 300ms on occasion.
my line profile seems to have set at 38.10mb which I am happy with, and the engineer who installed my infinity said that my line stats were excellent.
all this said then why do i seem to be suffering when using xbox live??

Hi Cameron
No I have been trying it with the wireless disabled, although on our old connection this wasnt an issues, myself and my son could both use our xboxs together on the one connection and still it was better than at presen
I didnt have the cable in the gigabyte port, I have now though, what does this port do?
Yes port forwarding set to xbox live

Infinity and Anywhere

I recently ordered Infinity but a nice Irish lady rang to say that Infinity is not compatible with Broadband Anywhere. When I said that that I found that difficult to understand she commented that the issue is with BT's billing system.
When will this be sorted out?

Dear BT,
I'm also very keen to find out about this. Just had a lovely leaflet through from you telling me I can now get Infinity (and at less than Anywhere package), but I come on here only to find there's some non-technical "compatability" issue with my totally unrelated mobile phone.
Seriously BT sort yourselves out, because as soon as another company gets even close to your high uptime levels we'll all be off.
Look I'll tell you what, let me switch to Infinity and charge me a monthly fee for my continued phone use on top - that's fair, yes?
I'm very brand-loyal and a top of the range product user, I've had BTBBA, or Option 3, or whatever previosuly for nearly 10 years. I have BTvision. I want to spend money on a good new product: so stop trying to p*$$ me off and make me take my business and my wallet elsewhere.
Yours looking forward to this issue being resolved very shortly...

Whole block can get infinity and I can't...

I have just signed up to BT standard broadband and am hoping to possibly upgrade to fibre in the near future. I have tried calling BT however they say I can’t get fibre due to them entering in the phone number and saying it is unavailable.
When I check the availability of fibre using my address it says it is available to me, however when I enter my phone number it says it isn’t.
All my neighbours can get infinity and I can’t, please don’t say it is down to routing as I can’t be the only flat in a nine story building that can’t get it.
They are all connected to the same cabinet and exchange as me. Front door is less than 2 metres away from mine. Please see just one example below.
Can someone please help.
Thanks

Hi Darren1515
I can see one of my colleagues is chasing this for you.
I'll get you contacted with an update it may be tomorrow but I will have you updated.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

In a graph, fill base line both -infinity and infinity

Hello,
In a graph is it possible to fill base line to both negative infinity and positive infinity?
Thanks

Could you explain what you are imagining this to look like? If the plot color was red and you could fill this to both -infinity and +infinity then the whole graph would be colored red...
If you meant for the colors to be different an easy work around is to the set either the -infinity or +infinity and then color the background of the graph to the other color:

I have a BTHome Hub3 with infinity and used to use my TC wirelessly, I can't seem to get it to stay connected revert to my original back up

I have a BTHome Hub3 with infinity and used to use my TC wirelessly. Since I changed I cannot get my TC to stay connected, nor can I access the previously stored backups or files I had stored on it. I don't want to use an Earthnet cable. I can't get it to connect or stay connected to my MacMini either.

HELP ME PLEASE!!

Any thoughts on Infinity and Windows 8?

Hi,
I have just installed Windows 8 64bit Pro OEM. I dont really like it at all, I first installed a software for a original Start menu key which was missing and I find very frustrating without, but I got that sorted eventually and now I am just finding my way around but very frustrated! I have tested speeds with Infinity and it does seem to be down on the download by about 300 - 400Kbps, upload speeds the same as 7, it seems also the loading times on google chrome, is what I use, seems to be hanging quit badly. I'm not likeing it at all and I'm thinking of going back to Windows 7. I just wanted to know how others got on?. Thanks.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

It only got relased the other day, I picked my copy up from PC World on Saturday, how come June???. Anyway have you any tips for me I'm a little lost.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

BT Infinity and Zyxel Powerline Adapters - connect...

Hi,
I recently upgraded the Infinity and also moved house. So now I have the HH3 with BT Infinity. I use Zyxel Powerline adapters, but struggling to get a connection.
I'm using the following to connect to the HH3 http://www.zyxel.com/uk/en/products_services/pla4225.shtml?t=p and connecting through the Giga or Ethernet inputs on the back of the HH3 but when I try to connect my PC/Laptop to the Powerline adapter in my bedroom it cannot find the network.
Any thoughts? Should I be connecting the Powerline Adapter to the HH3 or the white router BT supply? Do I need to configure something when setting up the Ethernet connection with my PC? I'm using my BT account credentials [email protected] and password but it's not connecting.
Any inspiration/experimentation welcomed.
Thanks.

Should I be connecting the Powerline Adapter to the HH3 or the white router BT supply?
Do I need to configure something when setting up the Ethernet connection with my PC? I'm using my BT account credentials [email protected] and password but it's not connecting.
Normally, connect one powerline to the HomeHub and the other to the PC. If the PC has been set up in the standard way, it will then get a local ip address by DHCP from the HomeHub. You might go to your PC ethernet adaptor settings and make sure they are set up for 'dhcp' and 'get DNS setttings automatically'. You won't need to enter any credentials in the PC for this method. You shouldn't go near the 'connect to the internet' dialog; it should just work automatically.
If you only want to connect a single PC, you could connect the first powerline to the white modem and leave out the HH3 completely. You would then need to put credentials into the PC: the normal thing there is to enter user '[email protected]', and the password doesn't matter. That goes into a 'connect to the internet' dialog.
Make sure the 'internet' or whatever lights are blinking on both powerlines, otherwise there is a problem with those, or the bedroom ring is not connected closely enough to the other ring. Unlikely, I had a perfectly good connection through different rings and different fuse boxes on different floors with similar zyxel powerline (only single ethernet ones); at least until one stopped working altogether.

BT Infinity and to VOIP

i am new to infinity and whilst having a "chat" with zara on the bt website i was invited to chat and discuss my broadband needs. i had orange livebox, unlimited calls and unlimited voip calls via a bt phone in the livebox/router. zara explained i would still have the facility to make international calls (australia) with my new infinity hub. i cancelled my free internet service from orange and ported over...when the hub 3 was fitted the engineer told me there is no way you can make a call via hub??? who do i complain to because the muppets i speak to in delhi bangaloor and phuket are hopeless and promise to call at given times to resolve this matter but never do. i was clkearly mis sold this service (i printed the chat history which states calls can be made via hub)
q can i insist they resolve this and or provide the means to make calls via my new hub?
q2 could i piggy back my livebox router via the phone line if bt configure this....can that be done
i am fuming and would appreciate some feedback
yours
steve

The quick answer is no. The livebox is an ADSL router which will only work on that type of line.
This is an all to common problem, I would rarely trust call centres with this type of enquiry! And unless you have retained an orange broadband account, access to second line will cease anyway.

BT Infinity and Apple

Have just signed up for BT Infinity but am having second thoughts before it is installed next week. Have 2 Macs, a PC, 2 iPhones, a Mac Pro and Apple TV. Have just re-read the conditions and see that Desktop help is not availaable for the Mac! I also see that people are having problems streaming from their computer and I have Apple TV, will I have any problems streaming to that. Doesn't BT realise that there are a lot of Macs out there. Any experience with these , please advise

Hi there,
I have 2 Macs and iphones etc - recently upgraded to Infinity and the HH3 and have recently purchase Apple TV third generation connected by WiFi.
The ATV sees my Mac, can play trailers etc, can play my music, photos and content from my Mac but the ATV diconnects from home sharing after around the first 5 minutes and returns to the main menu.
I then go back into the programme that I am streaming from the Mac and it plays in full with no drop out.
When trying to watch the iTunes festival - again, it drops out after 5 minutes and returns to main menu.
I have even put the ATV into the DMZ on the home hub to see if that works but to no avail...
Any ideas...?
Thanks
S

BT Infinity and Wireless VPN

Since installing BT Infinity 2 days ago my Company VPN connection is lost every 10 minutes or so ("Secure VPN connection terminated locally by the client. Reason 412. The remote peer is no longer responding). No problems have been reported by other Company users and when using an Infinity LAN connection or even my mobile BB dongle I have a continuous, stable connection.
After repeated calls to BT who told me they didn't support VPN queries my VPN suddenly became stable for a while but I then lost the BT Vision On Demand. That has now come back after further calls to BT but so too has my VPN disconnect problem. This is definitely caused by BT's hardware/software settings but I get the feeling that nobody in BT IT Support has the knowledge to deal with the situation.
BT's Home IT Call Service help line was singularly unhelpfull (see also list of complaints on other threads) but most importantly does anybody understand how VPN connections are maintained between the client computer and remote peer in order to help me resolve this issue. Has anybody had a similar problem and more importantly found a soloution?
It is very worrying to see the number of queries regarding BT Infinity and I wish I had found this site before installing Infinity which will certainly be going back if it is not sorted in the 10 day cooling off period.
regards to all and hoping for help
Colin

Thanks for both of those. I tried replacing my HH3 with an HH1 but I think that because my service has now changed to Infinity the HH1 is no longer supported (or vice versa). Either that or the new main box that was fitted is not compatible with HH1
I have just had a 6 hour stable LAN connection to my Company VPN using a Cisco VPN Client v5 and so the router itself is working fine. It is simply the wireless connection to VPN that keeps stalling ever since Infinity and HH3 were installed. Wireless directly to the Internet works fine and so too does my BT Vision.
I am about to try the wireless VPN again now that I have finished work. What I find pretty frustrating is BT's lack of activity in sorting out the problem. I am simply told that after installation there will be a 'Transition Period' during which Line Speeds are being changed but what is the purpose of changing Line Speeds, Settings and Channels with no feedback from the user?
Thanks again for your response.
CY

Infinity and Openreach

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