Infinity Box in my home, But I cant get it?

I have just moved into a new property and it already has an infinity Box installed in the house.
So I rang you to apply for infinity but was advised that I cant get it in this property.
Apparantly it doesnt run to the exchange im connected to, now have I missed something here.
How can the previous occupants of the property of had it but I cant get it.

Yeah, plenty of engineers use them when repairing regular broadband lines since it isolates any extension wiring from the broadband signal. They aren't really supposed to since there is another version which has been available for years already, but in reality they do the same thing so there's no harm. Just makes it confusing for customers when they move house as you've found.

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