Infinity less than 1mb!

Joined by infinity end April and had 75mb (1st in street to get it), now 5-10 others in street have it we are down to less than 1mb frequently. Restart the hub 5 will push it up to 4mb. Wow!
Clearly something not right but I'm paying shed loads for a service I'm simply not getting!
1. Can I get 75mb again?
2. Can I cancel contract?
3. Can I claim - not fit for purpose?
Cheers folks

From your previous post apt beginning of May did you phone the fibre helpline number posted by john46? If so did you get engineer visit to check your connection?
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Less than 1Mb upload speed

Hello everyone
I have been with BT infinity for a good few months now but this issue has become too big a problem. I have tried to fix it myself to no avail. My issue is terribly slow upload speeds, always less than 1Mb, on some occassions less than 0.5Mb.
Here are the results from the wholsale speed test
I have run many different speed tests online, and on both computers in the house. Both machines show the same terrible upload speed. I do not expect to get the full 10Mb of the IP profile, but I would like to get it to atleast 2Mb so I can stream my games online via twitch and upload youtube videos in less than 10 hours.
I have tried resetting machines, the router and the modem but it made little difference. I would greatley appreciate any help you can provide with this issue, thankyou.

This test was run on a wireless connection, however I have also run the test on wired. This usually results in a very marginal increase in download speed, but absolutely no change in upload speed.

Infinity woes Speeds less than 1Mb/s!

Please Help!
I've been back and forth with BTIndia for two weeks and I'm now starting to feel nothing will help me!
I've recently moved up from BTBroadband Option 3 to BTInfinity.
My main machine is a 2.66 GHz iMac connected to the HomeHub via Ethernet (I also connect a couple of PCs via Ethernet and Wifi).
The speed on ADSL was pretty consistent and acceptable - I could stream Youtube and the like and p2p was fast enough for me to download quickly. I could generally download up to 1.4MB/sec actual - which was fine.
The OpenReach engineer arrived on 20th December and assured me that the line from the Green Street Cab was good and I should expect speeds of 37.5 MB/s download, 10 MB/sec upload. I didn't seriously expect that but would have been happy with a speed bump of Double my previous speed. I didn't. Not by a long way!
He checked the line and confirmed a Line Speed of 38.5 MB/sec and went away. Didn't check my actual browster DL speed. It was appalling. After a day of buffering on any streamed video and App updates on my iPad that took hours instead of seconds I tried a couple of online Broadband Speed checkers and they all said the same thing. An upload speed of 7-8MB/sec (Fine!) and a download speed of Less that 1MB/sec!!!
I called BTIndia and they arranged (in fairness, quickly) an engineer call-out. He checked the equipment and said it was all fine and was stumped as to why my DL speed was SO slow. He thought maybe my IP profile had not been configured properly and after a long time got through to "somebody" who promised to check it. Upshot...Nothing changed.
Called BTIndia again...another engineer visit. He heard from the previous OpenReach guy that the Equipment/Line from Cab to socket was fine so he tried a "Bait and switch" - I THINK rewiring between the "Infinity" cab to the phoneline cab. I'm very vague on this so I may be wrong.
Lo and behold! Infinity speeds of 38 MB/s!!! Bliss.
Off he goes and 10 minutes later Bam! Back to 1MB/s!! What the?...
I've had ANOTHER OpenReach engineer visit on the 3rd January and the same story. Equipment is fine. Something somewhere is not configured correctly.
I am BEGGING!!! someone out there that has heard of a similar problem. Please...Is there a solution? What questions should I be asking BTIndia? I'm not an TCP/IP expect and nobody seems to know what to ask to whom?
Sorry the post is so long, but I wanted to make sure you had all the info.
Cheers
Mark W

Here is the speedtester results
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2234 Kbps
0 Kbps
38710 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2234 Kbps
For your connection, the acceptable range of speedsis 12000-38710 Kbps .
Additional Information:
IP Profile for your line is -38710 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6271 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6271 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Pretty Woeful eh?

Internet slows down at night to less than 1Mbs, poor customer service

I'm having the same problem. I had originally 1-3 Mbps (Oct 2008 - Jan 2012). It used to work fine but then the speed seems to be slowing down as years passed by, I was getting less than 1Mbps most of the time so I upgraded to 3-7Mbps with 2 years holding period (Jan 2012 to Jan 2014). From Jan 2012 to Nov. 2012 it was fine, then starting Dec. 2012, the internet started to slow down at night. I'm getting 6-7Mbps during daytime and until around 9pm, then the internet slows down to less than 1Mbps after 9pm. Then starting mid January 2013, the situation seems to get worst, the internet slows down starting around 7pm, and then on the 3rd wk of January, the internet started to slow down as early as 5pm.
I've contacted the customer service twice. First, the person who attended remotely accessed my computer and after more than 15 minutes trying to find fault at my computer, wiring, set-up or wireless router (instead of the verizon network), he realized he doesn't have any excuses and instead instructed me to hard reset the modem. I told him that if I hard reset the modem, he will be disconnected to my computer. He said, "that's fine, I will call you you to give instruction on how to set-up the modem". After I have hard reset the modem, he never called up and I was left all by myself figuring out how to set-up the modem. I've contacted the customer service the 2nd time, a different person attended and exactly the same thing happened, the guy instructed me to hard reset the modem but never called up after he got disconnected. I guess this is their expertise, how to rudely leave the communication once they figure out that they can't resolve the problem.
Once the 2 years holding period is over, I will change to other internet provider and will never switch back to verizon again. I will never ever recommend verizon to my friends and will share them my experience with verizon.

This is one of the reasons we are leaving Verizon as well. We previously left Brighthouse because the initial deal sounded great, until the rebates expired. When the price jacked up, I told them they had to better because Brighthouse was much less expensive for the same package but their service didn't slow down at 7pm. The customer service agent said I really couldn't compare the two because Verizon has a superior quality of service. I asked, "Then why does my internet slow down around 7pm, because the Brighthouse service didn't do that". All the customer service agent has to say was, "That's not true." Nice try. He essentially called me a liar, about something I've seen firsthand, and I have experienced that same 7pm slowdown with a similar service we had in NC. Sorry Verizon, we left Brighthouse because we thought we were saving a few bucks, and getting a higher speed on our internet. Not true on both accounts and we're going back. PS To the person who made this initial blog post, I noticed there were 484 views but no "likes" - it's because that button won't let you click it, at least that's what I experienced on my end. I'm certain there are a lot more people out there who deal with this same issue and are quite frustrated.

Infinity dropped from 25Mbps down to less than 1Mb...

As advised I am opening a new thread for this.
I have had infinity for a month or so and at first the speed was fine. But since xmas it has seemed to get slower and slower. I have run just run the speed test results below. It is worse than the worst I ever got from normal broadband. What am I paying a premium for ?
As advised I will turn off and on the modem and do nthe test again. Will post the results when I have them.
Solved!
Go to Solution.

After rebboting the modem and openreach box have re-run the test and it seems ok now.

Less than 1mb downstream, please help.

Hey All,
Dont know if any can help.
Ive (touch wood) had very few problems with my broadband however the last couple of days the speed has dropped dramatically.
I usually get around 4mb but currently am lucky if I get 1mb. Nothing has changed in the house.
I tried to use speedtester.bt.com to measure what I am getting but get this error.
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Here are my homehub stats. Any help is greatly appreciated.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 9:45:08
Downstream
1,824 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
21.8 dB / 18.0 dB
Line attenuation (Down/Up)
47.0 dB / 28.0 dB
Output power (Down/Up)
17.4 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
648790 / 4
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 3
Error Seconds (Local)
1
Solved!
Go to Solution.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BB speeds of less than 1mb. Why?

Hello, we've had a fault on our phone line fixed today but whilst phone is back and BB is now stable it's only 1mb. (The fault was underground cable had sheared - phone-line out completely, BB intermittent and below 1mb for last 5 days.)
Any ideas? Our test results are below. Thank you.
Homehub 3
ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:23:07
Downstream:5.156 Mbps
Upstream:448 Kbps
ADSL Settings
VPI/VCI:0/38
TypePPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.6 dB / 19.0 dB
Line attenuation (Down/Up):45.5 dB / 25.0 dB
Output power (Down/Up):19.8 dBm / 12.2 dBm
FEC Events (Down/Up):763 / 0
CRC Events (Down/Up):3 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):22 / 0
Error Seconds (Local/Remote):2 / 0
BT Speedtest
Download speed achieved during the test was - 1.4 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.28 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Solved!
Go to Solution.

Welcome to this customer to customer forum.
Leave it connected and the IP profile will recover in a few days. Please do not restart the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Intermittent connection - Now slow less than 1mb

Hi
I have reported issues to BT and Talk Talk for a number of YEARS now. Having returned to BT in January out of frustration I am now faced with the issue all over again.
At times, randomly it appears, my BB cuts out when recieiving or making landline calls. This will happen a lot for a period of time and will reduce the profile of the line to 1mb from 3.5-7mb. I have had several engineers over the last few years visit the property and on every occassion they never found a fault at the house and have always remarked that inspite of distance from the exchange that db levels where low and signal was good. Normal service can last from a week or two to a few months.
For another week now I have had to deal with almost dial-up connection and download speeds. I can't effectively work from home, participate in gaming events or even recieve video birthday messages from family and friends
here is a copy of the last BB speed test.
Download speedachieved during the test was - 0.96 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.25 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
I have tried to be patient and wait for automatic profile update but the profile is going down not up and download speeds are now stuck at 88-101kb/s.
I have done all the required checks of pc, wires, router and master socket. Noise continues to be a feature of most landline calls albeit at present these don't appear to be causing BB disconnects.
Having been without and ADSL signal for 4 weeks in Dec and Jan and now facing this for the last week or 2 I am really at the end of my resolve as to what more I can do.
If needed, I would be happy for you to disconnect all voice calls on the landline and have voice calls diverted to my mobile in a hope to maintain a reliable and useable BB service which I, like others these days, rely on. Any solution would be welcomed. Please.
Thank you

I have reported the same issue before via phone faults but as the issue is intermittent they have never confirmed a line fault.
Having spent a Month with no ADSL signal in January where I reported the issue to both phone and BB and all I ever got was 'well there isn't a fault showing at our end'. The BT openworld engineer on 30th January checked the house etc etc and found nothing wrong with internal wiring. He completed a number of tests using an array of equipment and confirmed that there was no fault on the line despite there not being an ADSL signal.
He made a call and had something reset and hey presto within 2 mins I had 3.64Mb and a download rate of over 400Kb/s. He asked me why 1st and 2nd line support hadn't requested the same...I wont repeat my answer!
As you can imagine, I am frustrated as this saga continues here are the latest stats after a full and lengthy reset.
Clearly there is an issue with the cable running to the house or to the exchange but being underground I am guessing it must be environmental but I have no way of replicating the fault
Thank you
Download speedachieved during the test was - 0.95 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :3.52 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:09:11
Downstream:
3.438 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.3 dB / 22.0 dB
Line attenuation (Down/Up):
51.5 dB / 29.5 dB
Output power (Down/Up):
19.5 dBm / 12.4 dBm
FEC Events (Down/Up):
1154 / 0
CRC Events (Down/Up):
2 / 0

Less than 1Mb Upload

Hello everyone, just got infinity today with the goal of being able to live stream game footage, but I was pretty shocked to find a best upload speed of 0.6Mb (small b is correct, I know the difference).
I looked around and ran the speed test, clicking the further diagnostic option. Ideally I kind of need at lest 3Mb upload so am hoping I will be able to achieve that some how.
My PC is connected via cat5 to the router, and the pc itself is very powerful, 4.2Ghz i7 etc so I know it is not an issue with me having a slow computer.
Here are the results of the speed test.
I am happy enough with the download but as you can see something is seriously wrong with the upload. Not sure what to do, would appreciate any help. Thanks.

This test was run on a wireless connection, however I have also run the test on wired. This usually results in a very marginal increase in download speed, but absolutely no change in upload speed.

I have a problem with iCloud - i have great internet access at work, but slow internet access at home (less than 1MB/PS) and I use the full range of iCloud syncing facilities. How can i make my devices ONLY sync at work.. and not at home??

As stated above, if i go out during the day, buy an app, download a song and take 20 photo's when i get home my devices will all take 30mins to sync before i can even browse websites or check my facebook at home.
Can i set up my iCloud to only sync when i am on my work Wi-fi...?

Welcome to the Apple Community.
Not unless you stop it connecting to wifi at home.

Less than 1Mbs

hello im using the netgear DGN2000 and im only getting about 0.6mbs i used to be able to get 1.3mbs if i was lucky but now its just seems like its stuck at this even slower speed. i always get pages not loading on firefox and i have to refresh then it works but its disgusting how BT can get away with these **bleep** speeds

i have just found out the noise aswell if that helps in anyway
System Up Time 23:07:58
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
1097757
1693233
0
1122
25797
23:06:24
LAN
10M/100M
1620700
1027455
0
24806
1239
23:07:54
WLAN
11M/54M/130M
143576
83542
0
1491
168
23:07:33
ADSL Link
Downstream
Upstream
Connection Speed
960 kbps
448 kbps
Line Attenuation
59.0 db
30.5 db
Noise Margin
9.7 db
17.0 db

Speed since upgrade is less than 1MB

I upgraded to the new faster option 2 speed yesterday, before I was getting 37 down and 6.5 up, now I am getting as below...
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1903741730.png[/IMG][/URL]
Anyone know why?

General advice is:
In order:
Turn OFF your Home Hub
Turn OFF your Router
Wait a few minutes
Turn ON your router and wait for all lights to stabilise green
Turn ON your Home Hub and wait for all lights to stabilise
Re-run the speedtest at http://speedtester.bt.com/
This has resolved the issues you have raised on many occasions. Sadly not mine though LOL.
UKD

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN...

Hi guys -
I have recently moved house and gotten Infinity at my new property.
I rang BT to swap the infinity from my previous property and they convinced me to upgrade to the 56+ package (which I though was pretty good!).
It turns out however, my speed are appauling.
I'm getting less than 17 mbps and have been for around 2 months.
The estimated speeds in my area are for 56 - 76 mbps but I have NEVER been anywhere even close to approaching half of that.
If I ring BT are they able to do anything? I think paying for a service that estimates I should be getting 4 x what I currently am, is pretty much fraudulent.
Solved!
Go to Solution.

If you use this checker it will tell what cabinet you are on and what services it can receive. please post back the results editing out your phone number
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Frustrated ...INfinity drops speed to less than 3 ...

Storrington, West Sussex, speed has dropped to less than 3 mbps, goes up to 5 and then down to less than 2 ... this has occurred regulalry over the past three days. I have waited to see if it goes up to 35+ mbps as is normal, but so far no.
Anyone else get this frustrating anomaly with Infinity for which we pay through the nose.
Noticeable mainly when trying to watch TV through the net.

are there any problems shown here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
can you go to troubleshooting then helpdesk and post stats
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
can you run btspeedtester and when first test completes run diagnostic test and post results
btspeedtester
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Infinity less than 1mb!

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