Infinity? openreach? wholesale? who the h**l is re...

so, i've had infinity unlimited since the beginning of december 2011 and since then have had ongoing issues with disconnections averaging 5-6 times a day (openreach box DSL light goes out).
escalation after escalation after escalation and still no fix. exactly how many levels of escalation do you have?
the most irritating thing about this is that with 3 'so called' engineers appointments, not one of these appointments has been kept...
my next door neighbour has exactly the same package but has no disconnections and also has 5meg a second more download speed
truely PATHETIC excuse of (lack of) 'customer service'
my next call is to OFCOM...
Solved!
Go to Solution.

Hi Dave_D
I am very sorry you are still having problems, even after escalations.  I understand how this would get annoying.  If you'd be willing to give us one more chance I'll be happy to get involved and get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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