Infinity Setup

Thinking of switching however I have a few questions about the setup.
Current setup is with Virgin Fibre optic (BT phoneline). Cable runs from virgin box outside to top floor office in the house and into the superhub, run computer direct from hub via cable everything else in the house via wireless and homeplugs.
My question is can BT replicate this setup as main phone point is in the hall 2 floors down, and looking at the setup (providing I have understood it) this is where the BT hub will live thus potentially too far from my office. I work from home 5 days a week and need the best connection to my computer hence the setup as it is I don't really want to be connecting using the wireless for my daily grind.
Any advice?

If it is practicable for you, your best bet will be to have the Infinity modem at the main phone point/master socket, and run an ethernet cable to the HomeHub router upstairs. You won't have any loss of speed from that arrangement.
You could use powerlines from the modem (downstairs) to HomeHub (upstairs). Only the best powerlines are likely to give you full Infinity speed; they tend to give much lower speeds than their nominal rating. Our 500Mbps powerlines give less than 100Mbps. It depends a lot on details of your wiring. You could check that out with your existing powerlines in advance of any installation.
As an alternative the installer could probably run a data extension from downstairs to the top; that might lose a bit of speed. Or possibly they could even move the master socket; again you might lose a bit of speed from the extra length of telephone cable.

Similar Messages

Phone not working after Infinity setup

I was using BT phone & broadband without any problem till now. Today an engineer from BT came and setup BT infinity. Immediately after that I am not able to make any calls and not able to receive any calls.
Phone has dial tone, but soon after dialing any number, I can hear multiple voice and cant make call. When an incoming call comes, the phone rings, but not able to get connected. Please Help.....

report it to BT Faults on 151 there sounds like a wiring fault either in your home or at the cabinet
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BT Infinity & Free-Sat

I've just got BT Infinity setup and the engineer said that we could connect our router to the Free-Sat box but I wondered how we would work this feature.
Any help guys?

Desperado wrote:
Could you tell me how I can access this feature on Free-Sat, I was playing around and got BBC iPlayer to show up but when I pressed ok (enter) on remote there was no response.
Sorry for the delayed response.
You will have to configure the ethernet network settings for your particular freesat box. It's all there on the Humax box settings menu, but it will take some searching the web (or the manual) to find the precise instructions.
I'm preoccupied with the BT Homehub at the moment and don't want to interfere with it until after the clocks change on Saturday.
I'll take a look after that but you may find help before then.

Port Forwarding For Network Cameras On Infinity

Basically if you have network cameras and want to access them remotely with BT Infinity, get rid of your BT Home Hub 3!
Whatever configuration they have inside for their infinity setup, the ports you open for your cameras will never be accessible. I was aware of this before the installation from reading about it online but these were old posts and hoped this problem may have been resolved by now.
Anyway sure enough once the installation was complete I setup the ports for access to my cameras and found them to be inaccessible. BT checked and confirmed I had configured the hub correctly but said there was nothing wrong with the equipment and it must be the line. Mean time I connected and setup my own router and sure enough the ports were accessible immediately which confirmed it was their hub/router and not the line. I told BT and they decided to send out another hub which in my mind I already knew wouldn't work (and it didn't). When I told them, the only answer their technical people could give me was to come on here and ask cause they were unable to comment on my findings and they could be of no further help with the issue. So save yourself the hassle of waiting for replacement routers and use your own. Doesn't need to be expensive, just a stand alone router and plug it into your BT Openreach modem and set your router's PPPOE user to: [email protected] and leave the password blank and you're done, the one I'm using cost me £29 a year ago and works a treat, no drop in speed and can now access all cameras remotely as before with ADSL.

zontarh wrote:
I have 5 ip cameras set up with ip addresses ranging from ending in 40 - 239 which all work fine with my Trendnet router on infinity but I'll change one of the cameras to end in 15 and see if that makes any difference on the HH3. Some people have had success using a DVR with the DMZ setting so I tried this with one camera and it failed but even if that had worked there would be nowhere else for the other 4 cameras cause DMZ only allows 1 device. The BT ad calling their home hub "that bad boy over there" is total b**llox
The default DHCP table on the home hub only supports 192 or 172, but you do have the option to create a range that is suited for you.
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Help with router setup

Hi I need help with my new infinity setup

seanyg wrote:
Hi I need help with my new infinity setup
Surely the openreach engineer did most of it, the rest as said is just plug and play.
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Issues ordering with 2 phone lines on one account.

After being on the phone for half an hour on Friday the woman seemed to understand everything but we got no confirmation message so I called again today and after spending an hour on the phone was told to call back tommorow.. Not getting my hopes up of it working.
The lady didn't seem to really know how to place orders when we had 2 diffrent phone lines on the same account.
Currently we have 2 phone lines, one without broadband and one on BT Broadband "Upto 8Mbps" and recently Infinity became available in the area. We want to get Infinity setup on the line that has no connection and once it is up and running cancel the current Broadband and the phone line it is on. I understand this will incur a £30 fee to remove the broadband (not sure if theres a further fee to cancel the phone line, the lady didn't mention one though).
On Friday the lady we talked to also said we would have to pay extra to keep the current call plan with Infinity doing this method but the lady I talked to today didn't mention it.
The forum mods are pretty good on here so I was hoping they could sort it out as I'm starting to lose hope..

After spending about an hour on the phone today it seems we got it sorted out.
Apparently you can't have 2 broadband packages on one account even with 2 phone lines so we had to get a seperate account setup just for the Infinity broadband. Once we cancel the old broadband though apparently we can merge it together and the price will go from £30 down to £26.
We wasn't given the account number for the new account but I assume it wont be an issue when the time comes to merge the accounts (however we do that I'm not quite sure).
But we got the confirmation email so I assume everything is okay... The Openreach engineer will be coming a week later than the original date we had planned but it will do I suppose.
Thanks

Home Hub 3 - Slow Booting - min 10 mins to get a u...

My Infinity setup is a rocketship. Needed a change to an 'N' class PCI wireless card in the PC, but it is smokey.....reliable 20+ MB/sec download, 7MB/sec upload. And it hasn't been installed for 10 days yet, and the engineer reckons that the service settles down properly after baout 10 days. Yeah, right
The only blot on the electronic horizon is that my HomeHub3 takes ages to connect once it's powered on. I reckon that the minimum time form switching it on to a useable broadband connection at the PC is 10 minutes, and generally it's 15-20 minutes. And that includes seveeral minutes of messing about with the completley useless browser pages that the HH3 puts up ..... giving rickall info except sometimes it changes the admin username.....and sets it to exaclt what it was before. Duh.
Anyway, it is a pain in the rump to go through this grief every time I start up - every time I want to do a bit of internet shopping or whatever, it's taking longer to start the BB link than to find and order the shopping. Grrrrrrrrr....
Can anyone tell me: is my HH3 DOnald Ducked, or are all of the Infinity connections as scrappy to start as mine?
Yours in Hope...

I was going tosay:
Turning the Active NTE on/off not the HH3 will cause IP profile change via DLM s as that is what maintains the synch rate and ithe IP profile is based on fluctuating synch rates.
Turningthe HH3 off will simply drop the PPP session and give you a new IP on restart
However that's only partially true.
DLM as writtten up in sin 498 is based on the synch rates and sets the profiles on BT openreaches ssytems hwoever sin 495 which describes the BT Wholesale side goes on to say:
Unlike other WBC (Wholesale Broadband Connect) access technologies, WBC FTTC accesses use the PPP (“Point-to-Point
Protocol”) session establishment to inform the BT Wholesale BRAS of the Openreach line
rate. It is therefore essential that the PPP session is re-started every time the VDSL line retrains.
To ensure this, the PPP / L2TP timeout values must be set to less than 20 seconds.
ie everytime your HH3 establishs a new PPP session the BRAs isinformed of the current synch speed. Given that (certainly judging by my event logs) the PPP is remotely reset on a daily basis then IMHO turning it off manually makes no difference.
Mind you I can never understand why someone would would turn their router off before going to bed ;o)
DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.

My time capsule runs very slowly and keeps disconnecting my internet connection, can anyone help me please?

Hello all I have recently pulled out my 3TB Time capsule and attempted to use it to back up my all Mac network, starting with just my desktop. I gave up on it before and started using Time Machine with WD EHD's which work fine. The reason that I gave up was that the Time Capsule kept freezing and hanging and I couldn't rely on it for a back up. I have reset it to factory settings and reconnected it as per the instructions, using it to extend my network, the hub is a BT infinity setup. Anyway it looks like it is going to run, then keeps shutting down my internet connection and I suspect it is taking longer to run the backup than it should. Has anyone else had this problem or can help please?

What model is the 3TB TC??
If the computer is using Yosemite the setup of the TC needs to be right. It can also be hardware issue if you are talking about the previous gen4.
Here is a list of things that can help with yosemite.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 for basestation and and TCwifi wireless name.
If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.
2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.
Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
5. Mount the TC disk in the computer manually.
In Finder, Go, Connect to server from the top menu,
Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).
You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

Is this a dropping connection or a wireless issue....

Hi all,
We've been having some problems with our Infinity setup for a few months now and it's getting a bit annoying, I could use some help in fixing it
So, every evening (could be daytime too, we dont use it then really) our connection seems to drop every 10 mins or so. If I'm gaming, it will drop me out of a game and I'll have to reconnect. I can usually reconnect in seconds. If we're watching Netfilx, it will stop, and restart a few minutes later...
Oddly, the blue Hub lights (HH3 I believe) never falter, solid blue throughout.
Restarting the router (and white box thingy) works pretty much everytime - and only occasionally are we disconnected for more than a few minutes.
The setup is Infinity 2 I think, into the master socket. I'm running a handful of Apple devices, a home server, a Mac and a PS3. Probably important that none of these devices have changed at all location, spec or otherwise.
Occasionally my server cannot be found on the network either, despite it running continuously - a restart usually cures this but would it point to a dodgy router? (it's a wired connection,so no wireless issue)
I'm guessing I need to run some tests but not sure what?
I did try and call BT Support a while ago, but the chap said he couldn't help me because my Mac Air has no ethernet cable, just wireless

seems to me like a faulty router or modem mate, to make sure its not actually dropping fully you will want to login to the router page using 192.168.1.254 then going to troubleshooting and then helpdesk and it will tell you the uptime. login with the password which should be on the back of your router. do this when the wireless next drops. btw dont keep resetting the white modem, it will cause your speeds to drop as it will think its a line fault, just reset the homehub. if the uptime is less then 2 mins then its dropping fully, if its more than than lets say 1 hour for example (and you reset it one hour ago before the wireless dropped) then its most likely just the router being faulty.

[SOLVED] Why does jre7-openjdk-headless require a version bump?

I'm attempting to update my system, and I get the following error.
sudo pacman -Syu
:: Starting full system upgrade...
resolving dependencies...
looking for inter-conflicts...
:: jre7-openjdk-headless and jre7-openjdk-headless-infinality are in conflict. Remove jre7-openjdk-headless-infinality? [y/N]
error: unresolvable package conflicts detected
error: failed to prepare transaction (conflicting dependencies)
:: jre7-openjdk-headless and jre7-openjdk-headless-infinality are in conflict
I presume pacman wants to remove jre7-openjdk-headless-infinality because it's 7.u65_2.5.1-3, while jre7-openjdk-headless is 7.u65_2.5.1-8. I presume jre7-openjdk-headless-infinality will be updated soon, and I won't get this error.
However, I was interested in what exactly was requesting this version bump in the first place. I presume that it's a package that jre7-openjdk-headless-infinality is a dependency for. I looked firstly at what needed to be updated on my system, noting jre7-openjdk.
$ pacman -Qu
calibre 1.206.0-1
device-mapper 2.02.108-1
ffmpeg 1:2.3.1-1
jdk7-openjdk 7.u65_2.5.1-3
jre7-openjdk 7.u65_2.5.1-3
lib32-krb5 1.12.1-2
lvm2 2.02.108-1
mesa-demos 8.2.0-1
xf86-input-synaptics 1.8.0-2
I had a look at the reverse dependencies for jre7-openjdk-headless-infinality, noting jre7-openjdk again.
$ pacman -Qii jre7-openjdk-headless-infinality
Provides : java-runtime-headless=7 jre7-openjdk-headless
Depends On : libjpeg-turbo lcms2 nss ca-certificates-java
Required By : jre7-openjdk
Conflicts With : openjdk6 jre7-openjdk-headless jre7-openjdk-headless-fontfix
I interpret that as pacman -Syu saying that jre7-openjdk needs an update, and this also depends on jre7-openjdk-headless-infinality. I double checked this.
$ pacman -Qi jre7-openjdk
Provides : java-runtime=7
Depends On : jre7-openjdk-headless xdg-utils hicolor-icon-theme
So I can see that jre7-openjdk actually depends on jre7-openjdk-headless, which can be provided by jre7-openjdk-headless-infinality (as above). However, I don't understand why a new version of jre7-openjdk requires a bump in version of jre7-openjdk-headless (or jre7-openjdk-headless-infinality). Have I misunderstood something?
Last edited by Salkay (2014-08-24 12:34:29)

EDIT: actually, when testing the different "useSystemAAFontSettings" parameters I somehow missed "on" - that one does indeed work well enough with the arch java packages. I still prefer the "--enable-infinality=yes" version, but you can scrap my whining below - PEBCAK.
Wikimig wrote:What I mean is: I think you don't even need Infinality patch (just like most of people using this package). I am pretty sure you can get to a nice clean look with official Arch Linux packages.
I completely understand that the official package has to remove the infinality flag if it breaks (default) non-infinality setups - but:
You should definitely give fontconfig-infinality a try (very easy to install thanks to bohoomil's bundle). In my experience it massively improves font rendering. However, the current java7-openjdk really does not work with it, there is no way to get a nice clean look. I tried all the AA settings, and they were all terrible.
Best settings with vanilla java7
Same settings with --enable-infinality
It looks even worse in reality, but just zoom in all the way to the left upper corner and compare... these are some pretty sparkling rainbow fonts
Again, unfortunate, but I rather rebuild from ABS with "--enable-infinality=yes" than drop infinality completely.
Last edited by hokasch (2014-09-01 13:25:32)

Issues with Ordering

I've just moved to a new place and would like to get Infinity setup. When I check the area, everything seems fine. It then asks for my specific address. The place I've moved to is a home that's been split into flats. There are 5 flats in this place, all are listed except mine. I can select the other places, even just select the house number without a flat and select Infinity. However, if I try to enter my flat number, it says Infinity isn't available.
I'm thinking of just selecting my house number, not the flat so that I can order it, but with a two week wait until BT can come to install, I don't want to have any problems when they arrive.
Is there any reason why infinity wouldn't be available at my flat, yet it would at all others in the building?

have you got an active BT phone line
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Home hub dropping connection

New here so sorry if this is in the wrong place, or if I miss any information. I'll try to be as descriptive as possible.
I've had my bt infinity setup for around a month and a half. The home hub has been connected to an extention socket, and my computers are wired to the home hub.
This was working fine until two nights ago, when the home hub power light started flashing orange. There are no other lights showing on the home hub. The Internet was not working at all at this point, and my computer was saying that 'additional login information may be required'
When I open a browser I'm taken through the diagnostics, but it doesn't correspond exactly to the issue, as the broadband light is not also flashing on my home hub.
Last night I tried moving the home hub to the master socket. This appeared to work for a short time, but before long it was back to the exact same situation as the extention socket. The Internet works intermittently on the master socket.
According to bt there are no faults on the line. I have tried resetting the settings on my home hub also. I have tried calling bt but was on hold for quite a while to their technical team. Any help is much appreciated.

By using the test socket on the master socket, you should be removing ALL of the home wiring. This is to ensure your home wiring isn't the cause of your problems. Should the home wiring be the cause, then you would be charged for an engineer's visit, somewhere around £130 !!!
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

BT Desktop Icons not working

Suddenly, for no apparent reason four BT icons on my desktop have stopped working i.e. "My BT", "BT Broadband Life", "BT Email & Search" and "BT Yahoo Online". "BT Desktop Help" does work OK. When I double click on any of the inoperative ones I get an error message saying "Launch HM.EXE - Entry point not found. The procedure entry point IsDefaultBrowserIE could not be located in the dynamic link library BTCommon.dll". I have tried downloading and reinstalling the BT Yahoo version of IE8, and running the BT Infinity setup CD again, but it makes no difference. What's gone wrong and how do I fix it?

Sweeney_Todd wrote: [snip]
What's gone wrong and how do I fix it?
The software for some reason isnt talking to each other anymore. Sometimes an update to BT DTHelp can throw other software into a dysfunctional mode.
I ceased trying to understand the former a long time ago, just before I got rid of the lot. If you dont want to liberate your PC from this lot, a clean sweep and a re-install, careful to remove any profiles that might have been created for them in the PC's Registry. CCleaner download via google from file hippo might help, but not 100%.
You need a browser, of that there is no doubt.Are the rest proportionate to the amount of time you will need to fix this?
The other Q is how much do you need the rest as desktop icons? So you could spend a lot of time trying to fix this, or just bin the lot and have a happy life. Try another browser besides IE, say Firefox/Chrome.
AQ.
"Welcome to Royston Vasey - You'll never leave."

Broadband and Patch Panel - Zero service

I apologise for our basic understanding of this problem! I appreciate its likely unsolvable via forum. We're just fishing for anything that can help!
A BT engineer recently installed our infinity setup and we can now connect to the internet via the BT router wirelessly just fine...
Although our house was already wired in a 'smart' fasion, with ports in each room, we were unable to make use of this hard wiring as we had nowhere/no patch panel from which to recieve and distribute the BT signal from. We've since had a patch panel brought in and connected to the pre-existing network of wires in the house. Sound readings were recorded at each of the respective ports...but despite those readings we cannot illicit any response from computers or the BT Vision box when plugging into our walls.
We're wondering a few things...
Firstly, the ethernet that feeds into our patch panel i noticed came straight from the BT modem as opposed to the black hub/router. The LAN 2 light tied to that port is never lit up.
Although i have tried switching the cable to run from the hub to the patch panel with no joy either im not sure if i should persist with this configuration?
We're also wondering about the patch panel itself, which was purchased for us by an electrician (who wasnt too familiar with the concept). We understand its function although this particular model has no power source and equally no real input/output divide. It just has 8 identical ports, with the BT feed running into the first. We're wondering if it has enough 'presence' in the loop to even register with the modem (Although again some kind of reading was recieved around the house whilst the patch was wired directly into the modem).
If any of this makes sense and theres something that raises an eyebrow - we would happilly recieve any suggetions or ideas! Thanks.

You can only use the Ethernet connections from the home hub, not the modem. The modem must connect from LAN1 to the red WAN port on the home hub. You must not use LAN2.
Ethernet connections cannot be teed together, you need to have a proper powered Ethernet switch, with each port connected to a patch panel output.
If you are really stuck, I could probably draw you a diagram.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Ask the Expert Live Discussion – BT Infinity

Hi All
I’m pleased to announce our next live discussion with some BT experts! It’s on a subject that is of great interest to many of you – BT Infinity! We’ve recently announced the changes to the BT Infinity service and thought it was a great chance to get our Infinity experts on to the community to tell you a bit more about that and answer any Infinity related questions you may have.
Our experts Charles and Martin will be chatting with you on Tuesday 15th May at 7pm.
The format is pretty simple – simply come back here on that date and the box you see below will turn into an area where you can submit your questions. Enter your email address in the reminder section so you don't miss any of the chat.
BT Infinity Expert Chat Transcript
(05/15/2012)
7:00
KerryG:
Hi Everyone, let’s get the chat started! Welcome to our live discussion with our BT Infinity experts.
7:01
KerryG:
Today we are joined by Charles and Martin from the Infinity team. Welcome everyone!
7:01
KerryG:
Today’s chat is tech focused on BT Infinity, so if you have any individual service queries, we can’t answer them during the chat, sorry. Those queries can be raised in the forum as normal. This chat is focused on the Infinity service itself, all comments will be moderated and the usual forum terms apply.
7:01
Charles:
Hi everyone!
7:02
KerryG:
We have our first question...
7:03
Comment From GedGed:
my wired infinity speed is 54 kps but I can only get 20 when wireless - any way I can improve the wireless speed - Thanks
7:04
KerryG:
We're typing up the answers, so bear with us as we get the answers through to you...
7:05
Charles:
Hi Ged
• Upgrade your computer to ‘N’ standard wireless hardware. If needed, buy a suitable N wireless adaptor from BT atwww.bt.com/nwireless
• Keep your computer streamlined eg. by running our ‘PC Healthcheck’ app (part of BT’s Desktop Help software atwww.bt.com/desktophelp)
• Reserve wireless for mobile devices, use Ethernet for main computer
• Consider powerline adaptors for longer ranges
7:05
Comment from
john 46
hi all
7:06
KerryG:
Hi gooch - thanks for your question, but this is an Infinity tech chat so we need to keep it on topic if you post in the Phones board there's lots of helpful community members that will help you out with your query
7:07
Comment From Neil Potter
How soon after an exchange goes live with Infinity will BT allow other providers to sell Fibre To The Cabinet services from that exchange? My existing ISP is waiting to announce pricing details to me so I can make an informed choice. Thanks
7:08
KerryG:
Hi John Good to see you on the chat - who else is here?
7:09
Comment From Chris
Hello world.
7:10
Comment From Helen
hi all.
7:11
Comment From Paul
Are we able to get fastpath on BT infinity,or will this ever be available ?
7:12
Martin S.:
i Neil. When Openreach enables an exchange for fibre, all internet service providers are able to use that service equally - so other ISPs should be able to offer their fibre products at the same time as BT Retail's Infinity product
7:12
KerryG:
Thanks for all the great questions coming through guys... answers being typed as we speak!
7:13
Charles:
Hi Paul, We don't support Fastpath on BT infinity at the moment, I'm afraid.
7:13
Comment From Helen
I've recently upgraded to Infinity 2. The ethernet connection is fine, but the wifi is constantly dropping. I have an old Homehub 2 , which we had for total broadband, will it work, so I can test the wifi.
7:14
Comment From Simon
Hi all
7:15
Martin S.:
Neil - also its worth remembering that when an exchange is enabled for fibre, this does not automatically mean that all cabinets and lines connected to that exchange are also enabled, which might explain if your exchange has been enabled but your line is not appearing as eligible yet
7:16
Comment From Kevin
Whats the upgrade path from fttc to fttp does it mean a new contract or can we just expect it to migrate?
7:17
KerryG
Out of interest...are those on the chat existing Infinity customers or people thinking about it?
7:18
Charles
Hi Helen, your wireless should work ok on your Hub 2, though our more recent Hub 3 is better. If you're expereincing drop outs, it's usually a sign of radio interference. Have you any powerline adaptors you could use instead?
7:18
Comment From Neil Potter
Thanks Martin - Workmen recently dug up the path outside my driveway to install FTTC so I know it's there  My exchange goes live on 30th June - I can't wait!I have another question: I'm in the process of consolidating my TV, Telephone and Broadband into one bundle. The "BT Vision Unlimited" looks ideal.
7:19
Comment From Paul
Is there a estimated date that fast path will be available ?
7:19
Martin S.
Hi Kevin - Due to the structure of how fibre has been deployed, your line will either be FTTC or FTTP; there is no way to change your technology type. If you mean 'how do you move to the faster 80mb product (on FTTC)?', this can be done using the links on BT.com
7:19
Comment From Helen
I'm an existing customer.
7:19
Charles
No, 'fraid not, Paul.
7:19
Comment From Neil Potter
thinking about re-joining BT just for Infinity product(s)
7:19
Comment From Paul
existing customer here
7:20
Comment From Chris
I've recently ordered my Infinity package, installation is due the 22nd.
7:20
KerryG
Great to see you all on here... roll on the 22nd for you Chris
7:20
Comment From Kevin
Why are you fitting 2 separate items a modem and a wireless router? cant we have a combined unit, without the need for 2 adaptors and sockets its not the tidiest install
7:21
Comment From Chris
Regarding the Infinity installation, is it mandatory for the BT O/R Engineerer to have access to your PC?
7:22
Martin S.
Hi Chris - It is not mandatory, but we recommend allowing the engineer to show you on your own equipment your fantastic new speeds!
7:22
Comment From Simon
hi, im trying to setup port forwarding to my old draytek, as it has more powerful wirelelss capabaility then the bt homehub, is it possible
7:23
KerryG
Hi Simon - that sounds like a great question for the forum boards, the Draytek is not a BT product so we can go into detail here in this chat, but there will be lots of people who i'm sure can help in the forum.
7:24
Charles
Evening Kevin, for BT Infinity is based on thecurrent FTTC product offered by BT Openreach, which comprises the VDSL modem provided by Openreach and the Home Hub 3 provided by Retail. If/when Openreach move to supporting a single box solution, then we would look to moving to that. Openreach will shortly be trialling this.
7:24
Comment From Helen
I've already checked there's nothing interfering with the Hub.
7:24
Comment From Helen
I don't have a Hub3, both the one that is currently connected, and the old one I have in the box are Hub 2.
7:25
Comment From Chris
Yes, going from 3mb to an estimated 50mb+ is quite the upgrade, I would even be happy if it was merely a 10MB upgrade. - If I remember correctly FTTC is around(if not the same) price as standard broadband these days.
7:26
Charles
Helen - could you post your issue in the Bt Infinity forum and one of our mods will look into this for you.
7:26
Comment From Kevin
My install is planned for the 28th May my question is i have my master socket downstairs directly below the room i want my fttc modem installed is it possible to have the modem upstairs with the extension cable ?
7:27
Comment From Mike B
I have an istalation question. I understand that the modem for Infinity needs to be sited close to the BT phone socket. Am I right in thinking that the modem is then connected via a Cat 5/6 cable to the wireless router situated elsewhere in the house? Does this impact on the speed?
7:27
Comment From Helen
Ok charles, I will do..
7:28
Comment From Neil Potter
On the subject of Powerline Adaptors (PA's) - I have a unique setup here at home whereby I would need to utilise 4 x PA's. Are there any known performance issues sharing data, experiencing latency or dropped packets from Desktop PC's all connected via PA's at the same time?
7:28
Martin S.
Kevin / Mike B: The engineer can use an extension cable up to 30m long to help position your equipment where you want it - this should not affect your speed.
7:29
Comment From Eric Simpson
I have bt broadband .. I am currently getting 3M download. I have two "estimates" from the BT site. One says I should get between 10-17 ... the other which does some sort of check/diagnostic (and appears to be the real thing) says I should get between 1-4. We are meant to get Infinity next month. How would that impact me?
7:31
Charles
Hi neil - good question. I've found from experience that powerline performance is very much dependent on the adaptor manufacturer and your home environment, specifically how 'clean' your electrical spectrun is. All I can say is give it a try. That said, i would always recommend an Ethernet connection for the fastest and most stable speeds.
7:31
Martin S.
Hi Eric. You can find your predicted BT Infinity speed (if it is available on your line) at bt.com/infinity and entering your number into the availability checker
7:31
Comment From Simon
hi, really I'm just asking a tech question - can the bt home hub port forward?
7:32
Comment From Eric Simpson
Does my question pop up only when it comes up the queue?
7:33
KerryG
Hi Eric - Yes, they will flow in as they get answered - it helps to make the chat easier to read as the Q & As flow in a reasonable order.
Great questions coming through... lots more to get through...been a quick 33 mins!
7:33
Charles
Hi simon - I'm assuming you're talking about the Hub 3 (our latest Hub). Yes, it does support port forwarding. You can set this up via the configuration menu in your Hub. See instructions in your Hub user guide for how to do this.
7:33
Comment From Glynn
Will BT Retail be selling fibre-on-demand at an affordable cost for home users?
7:35
Comment From guilbo
Hello folks. I have a question. We often see on the Vision forum that users start having problems with their service on Infinity that they weren't having with ADSL. Do you know of anything that would cause this?
7:35
Martin S.
Hi Glynn, we are currently reviewing Fibre on Demand and have not yet announced any pricing or availability details.
7:36
Comment From Chris
How reliable is that checker by chance?
7:37
Comment From Paul (Heanor)
Also I am booked for installation on 22nd May
7:37
KerryG
Nice one Paul  You'll be enjoying super fast speeds then too
7:38
Charles
HI guilbo - I'm not aware of any technical issues for Vision customer regrading to Infinity. We have hundreds of orders go through each week. If the problem persists, I would suggest customers contact the Infinity helpdesk.
7:38
Comment From Neil Potter
Thanks for your reply Charles - If I could ask, the PA's you supply with the current BT Vision boxes are manufactured by Simpler Networks - would I need to purchase identical PA's from the same manufacturer for extending my network? Will BT Retail sell me these as an additional extra? This will be my last question - I feel I have been fortunate to have two answered already
7:39
Martin S.
Hi Chris - The speeds estimated in the checker are a very good indication of actual speeds, but we can only know the exact speed once installed.
7:39
Comment From Eric Simpson
it says not available yet. I am just frustrated because I get faster speed from my little Android phone using it as a hotspot. If there is a bottleneck somewhere in the system, would fibre really make a difference
7:41
Comment From Kevin
I have been given the estimate of 59.4Mb download 20.0Mb upload will this be accurate?
7:42
Charles
Hi neil - yes you should always stick to the same model for all your PA's. I am pretty sure that additional Vision PA's can be bought from the BT Shop, and these should be fine. I have had 70mbps out of mine! seewww.bt.com/shop
7:43
Martin S.
Eric - Generally fibre can make a very significant difference to overall speeds, though individual increases can't be guaranteed. If / when it becomes available on your line, the checker will tell you how much of a difference it could make to you.
7:43
Comment From Chris
I'm assuming it's based on the length of copper from my house to the Green Cab. - The exchange is 2miles~ away from me and the said Cab. Will this also effect my speed?
7:45
Charles
Hi Kevin - our estinmates are as accurate as we can make them, but your actual speed will depend on your underlying phone line speed. We will only know your true speed once Infinity is live - it will then train to your optimal line speed, which should be approx as shown by your prediction.
7:45
KerryG
Glad to see you all keeping Charles and Martin busy here... keep the questions coming in, we're in the last 15 mins now...
7:45
Martin S.
Chris - Yes, your speed is primarily affected by the total amount of copper between you and the exchange. With FTTC fibre products, the old copper between the exchange and the cabinet is replaced by fibre, meaning less copper overall and faster speeds.
7:45
Comment From Lewis
Why does DLM take so long to take interleaving off?
7:45
Comment From Neil Potter
Thank you very much for your time this evening Charles / Martin / Kerry. It's nice to see these types of events becoming more accessible to your customers and I for one feel I've got a lot from joining you all this evening
7:46
Martin S.
Thanks Neil - you're welcome!
7:46
KerryG
Great stuff Neil.... glad you've found it useful.
7:46
Comment From Chris
The Cab is 500-600 metres away from me, and according this graph the the BT estimated speed is just right on that.
7:47
Charles
Hi Lewis - DLM will apply interleaving only if it detects an ustable line. It will not apply interleaving unless it is warranted.
7:47
Comment From Kevin
I guess when i get my infinity installed a lot of sites and links will still be on dsl or adsl+ or even slower and the speed my end wont improve the speed there end ie my speed will depend on the site i visit and there upload speed for my download speed?
7:48
Comment From Dom
I am moving to BT infinity, but I had to order my line and then wait for it to be activated before ordering infinity. Is this a technical issue or a process at BT issue?
7:49
Charles
Evening Dom. It's a process issue - we can only provide Infinity once a Retail line is up and running.
7:49
Comment From William Sinclair
Hi guys. I've upgraded to Infinity 2 with an estimated max download of 49.5 Mbps however my IP profile hasn't budged from the Infinity 1 value of ~30. Any thoughts?
7:50
Comment From Dom
Thanks - this is a great service BT, keep it up!
7:51
Martin S.
Hi Kevin - yes, some websites that you visit may not be able to keep up with your superfast speeds! We aim to give you the best speeds at your end, but sadly there may sometimes be bottlenecks in the wider internet.
7:51
Charles
HI William - sorry for the delay in responding. Best thing to do is to reboot your Hub, then it should pick up the new speed. If not, contact the Infinity forum.
7:51
Comment From Lewis
What would cause an unstable line?
7:53
KerryG
@wiesiek @ Martin (not S) thanks for your questions, but as they're individual issues we can't pick them up as part of this chat. Please post in the forum and we can help.
7:53
Comment From guilbo
Apologies in advance for my ignorance. If Infinity is installed does the 'phone continue to use copper all the way to the exchange or does this also go over fibre?
7:54
Charles
Hi lewis - the most common cause is interference on your phone line, in which case DLM will moderate your BB speed until the line stablises. There'smore lot of info on this at the Infinity FAQs on BT.com
7:54
Martin S.
Hi Guilbo - good question - yes, the phone still uses the copper.
7:54
Comment From Paul (Heanor)
Will downloading from such as Xbox market place or apple store as examples max out the connection?
7:55
Comment From Kevin
Thanks to Martin, Kerry, and Charles for all your answers to the questions very much appreciated and a credit to BT Kevin
7:55

Hi everyone
Just a reminder that we have our Infinity Expert chat this evening at 7pm. If for any reason you can't make the chat, you can PM me your questions in advance and we'll try to include them. There will also be a replay available of the chat here on the same post after the event.
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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