Infinity - slow browsing

I just had my BT infinity installed a couple of days ago and I've had this slow browsing issue like many others.
Perhaps this is old news but it's not a DNS issue, from a few searches I read about changing DNS settings which did not work for me (at least from the local settings).
And also why does the HH3 (whatever brand that is?) has such a primitive interface, forgive me if I haven't done enough reading yet but is there a way to get proper stats from the router or the modem directly (i.e SNR, error readings and attenuation?) and a more advanced than the "advanced" interface?
Si to complete my post, I believe the issue is with the automatic wifi channel assignment for those on wifi at least.
Use inSSIDer to identify which channels interfere with your signal around your property and manually set your channel in the HH3 router instead of the smart option. As soon as I did this, the pages started loading at light speed. Hope this helps and sorry if it is old news.

UrbanGrunt wrote:
mogsy52 wrote:
soapy wrote:
the only way to read line stats is through the openreach modem but as someone says it is locked down and you can only access the gui of the modem by "unlocking" it which can be done fairly easily
Depends which openreach modem it is. The HG612 can be unlocked with custom firmware but I've yet to find an easy way to do the ECI (which I have). It's a bit pointless having the GUI locked down
Unlocking the ECI is very simple if you have the right tools to hand. Takes 5 mins max
Yeah but that involves Jtag rather than just a firmware download doesn't it? Never done anything jtag wise before.

Similar Messages

Post Moved 38mbs-download-speed-slow-browsing-bur...

Moved to Infinity Board http://community.bt.com/t5/BT-Infinity/38mbs-download-speed-slow-browsing-bur-fast-downloads-why/td-...
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your router usually directs name resolution requests to bt dns servers
these convert web addresses that you type into numbers that the internet needs
bt dns servers are usually poor which could be responsible for the problems you have but the router doesnt allow you to change them
however it is possible to override them in the network settings of the pc
this describes how http://use.opendns.com/

Slow browsing, timeouts and pages failing to load

Hi,
Over the last few days we've been having browsing issues on multiple devices where pages are taking forever to load if at all. We're sometimes having to refresh the browser 3 or 4 times to get a page to load correctly.
Sites like speedtest, once I've got it to load show low ping speeds and the Upload / Download speeds are what I would expect on our line. I've rebooted the router and modem but this hasn't resolved the problem.
Please advise.
Regards
Neil.

Hi i would just like to add to this as i have been having the exact same issues in the last around 5 days, if i look at my speeds on speedtest they are as good as they usually are but problems with not loading pages instantly disconnections from certain services but not others for as little as 5 seconds and general slow browsing has started to become incredibly annoying especially when it seems to come out of nowhere.

Slow browsing on WRT54G

I am having slow page load on one of my laptops connected wirelessly. One laptop runs vista home and seems to work fine. The other runs XP professional and is slow browsing and loading web pages. The XP laptop seems fine when connected to the wired connection but slow connected wireless. Any suggestions? TIA.

There are many causes for poor wireless connections, and many solutions:
First of all, give your network a unique SSID. Do not use "linksys". If you are using "linksys" you may be trying to connect to your neighbor's router. Also set "SSID Broadcast" to "enabled". This will help your computer find and lock on to your router's signal.
Next, download and install the latest driver for your wireless card.
If the above does not fix the problem, then proceed:
Poor wireless connections are often caused by radio interference from other 2.4 GHz devices. This includes wireless phones, wireless baby monitors, microwave ovens, wireless mice and keyboards, wireless speakers, and your neighbor's wireless network. In rare cases, Bluetooth devices can interfere. Even some 5+ GHz phones also use the 2.4 Ghz band. Unplug these devices, and see if that corrects your problem.
In your router, try a different channel. There are 11 channels in the 2.4 GHz band. Usually channel 1, 6, or 11 works best. Check out your neighbors, and see what channel they are using. Because the channels overlap one another, try to stay at least +5 or -5 channels from your strongest neighbors. For example, if you have a strong neighbor on channel 9, try any channel 1 through 4.
Also, try to locate the router about 4 to 6 feet above the floor, in an open area. Do not locate it behind your monitor or near other computer equipment or speakers. The antenna should be vertical.
Also, in the computer, go to your wireless software, and go to "Preferred Networks" (sometimes called "Profiles" ). There are probably a few networks listed. Delete any network named "linksys". Also delete any network that you do not recognize, or that you no longer use. If your current network is not listed, enter its info (SSID, encryption (if any), and key (if any) ). Then select your current network and make it your default network, and set it to automatic login. You may need to go to "settings" to do this, or you may need to right click on your network and select "Properties" or "settings".
Some users have reported improved wireless performance by switching to WPA encryption.
If you continue to have problems, try the following:
For wireless g routers, try setting the "Transmission Rate" to 54 Mbps.
If you still have trouble, download and install the latest firmware for your router. After a firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.
Hope this helps. Please report back as to which suggestion helped you.

Slow Browsing!

I've been experiencing extremely slow browsing lately and have no idea why. I've read ALL the other posts concerning this and they don't seem to apply because I don't think it's strictly a Safari issue. I've tried Firefox and IE and get the same problems on certain pages that seem to just pop up very, very quickly on my PC, which is annoying becaues I hate PCs and my MAC is (supossedly ) a lot faster. I've emptied the cache, reset the history, trashed the icons, repaired permissions, etc.
What do I do now?
Thanks!

I'm not sure how to find that, when searching google I found http://tools.pingdom.com/ping/ and the results from that told me
Hops: 14
Max resp. time: 184 ms
Average resp. time: 70 ms
Is this what you are looking for?

Slow Browsing/Problem connecting to games

Hi,
About two weeks ago I started to have a problem with my internet, webpages were slow to load, some not loading at all, and a number of games were suffering from disconnects. Upon contacting BT technical support they found a problem with our Home Hub 3.0 so sent us a new one.
However after setting up the new hub, i'm still having the exact same problems. The slow browsing is on both my PC which is connected by ethernet, and my laptop which is wireless. Despite this during peak and off-peak times, BT's speedtest is telling me that my PC has 75mb download speed and 16MB upload speeds.

Have you tried changing the DNS setting to google DNS on your devices
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow browsing problem

I am having intermittent trouble with slow browsing. I have a Linksys BEFW114v4. There are 4 computers using it. One is a laptop which sometimes uses wireless, but runs faster when physically connected. The laptop experiences slow browsing rarely, another experiences it sometimes, the Mac experiences it frequently, and my pc experiences it frequently and has for the longest time. I have a cable package, tv, phone, and internet, so I called the cable company when it was running slow. As soon as I picked up the phone my pages loaded and ran well while I was talking the the rep. She said that it showed that I was not accessing the internet as all. Then she said that 37 seconds later it show as connected. They sent someone out and he said he couldn't find anything wrong, except when he called in for some info they said it looked like something was behind the modem, but they didn't know what. The technician said maybe my router old and not working properly. How would I know? I would appreciate any help. Thank you.

try to access the web interface 192.168.1.1 and change the MTU=1400...you could also update the firmware if necessary

Slow Browser (Safari) Speed Since Upgrading to 10.8

Hello- I upgraded to Mountain Lion from Lion last week. I have noticed a signficant slow down in browser performance since upgrading. Very slugish now. I noticed it immediately, but thought I'd give it time and different internet connections. Nope... still very noticeable.
Problem: Slow browsing speed since going from 10.7 to 10.8
Setup: 10.8.5 with latest safari, MBair 2012 w/SSD and 8GB ram - Plenty of disk space
What I've tried: Fixing permissions, cleaning cache, reseting safari, cleaning cookies, DNS (open vs. google vs. standard)
Any advice? Thx.

Please answer as many of the following questions as you can. You may already have answered some of them.
1. Have you restarted your router and broadband modem since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
2. Are any other web browsers installed, and are they the same?
3. What about other Internet applications, such as iTunes and the App Store?
4. Are there any other devices on the same network that can browse the Web, and are they affected?
5. If you can test Safari on another network, is it the same there?
6. If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Incredibly slow browsing despite line speed of 3.5...

For about the last week I've had incredibly slow browsing. When I run the BT speed checker it comes back at between 3.5M and 4M. It's like the data is broken up into chunks which are separated by a lot of time. It's like the bad old days of dialup.
The speed tester comes back and said
download speed was 3692Kbps
range 1000-7150Kbps
DSL connection rate 4672Kbps downstream and 888Kbps upstream
IP profile 4000Kbps
Best Efforts 11.51:20.86:67.63
Are there any other tests or web sites, I should visit to try and establish what's going on, before I bite the bullet and report it as a fault?
I'm running Windows XP on a homehub 1 connected with an Ethernet cable and IE8
George Humphries

Sorry I didn't reply straight away it got so bad I couldn't do anything, so I reported it as afault.
I was told there was a fault in the exchange and someone would call me.
No-one has called me back, but overnight the problem seems to have gone.
The current stats are below, but I don't know what they mean.
DSL Connection
Link Information
Uptime:
0 days, 2:22:31
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
888 / 4,891
Data Transferred (Sent/Received) [MB/MB]:
1.98 / 23.60
Output Power (Up/Down) [dBm]:
12.5 / 19.0
Line Attenuation (Up/Down) [dB]:
28.0 / 52.0
SN Margin (Up/Down) [dB]:
6.5 / 6.0
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
30 / 0
FEC Errors (Up/Down):
1,077,323 / 0
CRC Errors (Up/Down):
35,999 / 43
HEC Errors (Up/Down):
80,382 / 24
Line Profile:
Fast
George

Fast internet connection but very slow browsing

Hi,
For some time now we have been struggling with very slow browsing speeds. Sometimes the web page will not even load. ADSL speed checks show a good up and down speed and shown below and everything appears to run well if we simply download a file.
Do any of the numbers below indicate any problems?
We have various pc's both hard wired and connected wirelessly and the problems are the same on all. The laptop works fine on my office connection.
Any help greatly appreciated.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 22:27:19
Downstream:
17.55 Mbps
Upstream:
1.053 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.6 dB / 7.0 dB
Line attenuation (Down/Up):
20.9 dB / 11.1 dB
Output power (Down/Up):
20.1 dBm / 12.6 dBm
FEC Events (Down/Up):
8822810 / 44550
CRC Events (Down/Up):
121 / 59570
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1805 / 164783
Error Seconds (Local/Remote):
87 / 45535

Hi,
Thanks for replying.
line test was fine.
Here are results from bt speed tester
1. Best Effort Test: -provides background information.
Download Speed
15.57 Mbps
0 Mbps
21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 15.57 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 16.12 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.83 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.83Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Slow Browser on Loading Pictures on Facebook? Anybody Else Having These Issues?

Does anyone else have these Slow Browser Picture Loading Problems like I am having an have had for the past 2 weeks, because Att Uverse Internet cConnection has been running Super Slow? I pay for ATT High Speed Internet Connection of 24MBPS and the fastest I have had for the past 2 weeks is between 9 & 12 MBPS Download and 4.20 MBPS on the Upload.

Are those speeds wired or wireless?
A couple of things to try, disable IPv6 if enabled. Also could try Google DNS instead of the RG DNS.
https://developers.google.com/speed/public-dns/docs/using
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Slow browser speed

Slow browser speed on all browsers, but the downloading and uploading speed are normal according to speedtest.net. Ping is a bit high. Other computers in the house are fine.Already contacted ISP (Time Warner), modem is not the problemContacted Linksys router support, router is fine.

Make sure your OS X software is up to date.
Click the Apple  top left in your screen.
From the drop down menu click: Software Update
Restarting a router and internet modem can help your browsers regardless of the speed test results.

Slow browser sppeds

Switched to Leopard and the slow browser problem is back. Hawaiian Starman solved this issue (see below) in the past.
Anything new to try with Leopard?
From nov 29, 2006 post by Starman
Go to the System Preferences>Network panel
- Location - set up a personal location by clicking on the drop down menu and selecting "add a location". Use a name familiar to you. Once established, select "apply".
* Next, click on the "Show" drop down menu and select Network Port Configurations. Only Ethernet ought to be checked. Move it to the top of the list (you can drag it). Select "apply".
* Back to the "Show" menu, select "Ethernet". Click on the TCP panel. There enter 4.2.2.2 in the DNS servers box and select "apply".
Creating a personal location seems to speed things up. Otherwise, the "automatic" function has a tendency to "search" for available locations.
In the Finder, go to your Utilities folder and select "Terminal". Once the screen is open enter lookupd -flushcache and press return. This clears out the DNS cache. Once done, quit Terminal.
Restart the computer, then try Safari. Post back and let me know how you make out.

Hello Hawaiian Starman,
Thanks very much for your very helpful posts re slow connections. They have taken care of our problem for any computer attached to an Ethernet cable. However, the problem persists for machines connected via wifi. And, the problem differs between each machine (1 desktop PowerPC G5 and 2 Intel MacBook Pros).
Here is the timeline.
We are moving from Starband satellite internet to a local provider who supplies wireless connectivity (http://www.sunncast.net/). With the suggestions you have posted, we find that any machine connected via ethernet cable gets very fast connectivity and has no problems with the "problem" websites. However, after the installer left and we settled down for the evening, we found that one of the 2 laptops was having difficulty with several of the "problem" websites. Washington Post was not accessible at all. Curiously, it was the machine that had been fully upgraded to 10.4.11 that was having no difficulty! Given that several upgrades were necessary for the other laptop. it was decided to upgrade the system, ignoring things like iDvd, iTunes, etc. for the moment. The result of this upgrade was a serious deterioration of speed with all of the "problem" websites having an enormous slowdown. The ONLY problem seen (so far) with the properly performing laptop was that gmail just displays nothing and goes into an infinite download loop in Camino but loads instantly in Safari.
Quite a while was spent checking and comparing networking setup (preferences) to no avail. Later I realized that Safari was operating in Rosetta mode on the functioning laptop, but making that change did nothing to help. The browser on the G5 behaves essentially like the slow laptop. No Washington Post, very slow NY Times, TNR, Amazon useless, etc.
Late night fooling showed that turning off javascript in Safari improved speed enormously, but, of course, that had it's own problems with most of these sites.
As a final note, both of these laptops have visited numerous hotels, colleges, business offices, etc. and connected instantly with no problems. Thanks for any help you can give us.

Slow browsing MBP Mavericks

Hello network gurus,
Summary: I experience slowness when browsing. Just my machine, not my wife's. I have ruled out ISP, wifi or browser issues. I think there is something on the OS that checks every hostname I try to access before reading from the HTTP socket.
Lately I am experiencing some very slow browsing (sometimes up to 3min to load a page). I have a late 2012 retina display 15" Macbook Pro.
The issues do not happen on my wife's 2011 iMac (Mountain Lion), which I am using as control group to confirm my findings.
The slowness noticeable both on ethernet (via thunderbolt adapter) and wireless. I have ruled out an ISP issue as it also happens when I am on an encrypted VPN that connects me to the outside world via a different ISP.
When checking the network traffic on the Chrome developer tools, I see that some resources are on "waiting" state after connection for many seconds. This means that the socket has been opened but the incoming traffic hasn't been received. It seems particularly bad when the page contains resources hosted under different hostnames (CDNs, adservers, image servers, etc). Sites optimised for fast download times (google, meneame.net), work blazing fast. News sites perform particularly badly.
I also goes slow when downloading the resources via curl on terminal (it's not the browsers), or even when I telnet to port 80 and send a simple "GET / HTTP/1.0" it takes age to get back to me with the content. All of this works fine on the wife's machine. The issue is deeper down.
I have the impression that this might be some safe browsing capability enabled at the OS level that is checking every hostname I try to access via HTTP. I have tried to access a **** site (for scientific purposes) and it works too.
I haven't tried diagnosing with a network tool yet. But I was just wondering if someone might have any ideas.
thanks!

I think I found it the issue. When I installed Cisco VPN client I must have ticked on the "Web Security" feature which was the issue. This feature runs a process acwebsecagent that causes the slowness.

BT Infinity - Slow - and resyncing often

Hi everyone.
I just got BT Infinity installed today (14.23) It was working fine for a few hours. I ran a speed test and the test varied 9mbs to 60mbs and the ping was 20/22ms. But now the speed has dropped significantly.
Also the hub broadband light turns orange about 4-5 times today. (it's re-syncing)
With my previous ISP (o2) it done the same thing. They changed something I think it was my profile or something to make it stable. Could the old problem be related to this?
Here are the stats

:/ Thats strange just to check to see of it is a infinity problem or not, I just did a speedtest here Wired through 200MBPS homeplugs (so slightly slower than a physical wire and got this):
All i can suggest is to try some more troubleshooting to see if its the PC or the HH to blame.
The first thing you could try is to use the maidenhead server on speedtest.net instead of the london one (as it could be the speedtest server giving dud readings )
What Home Hub Do You Have?
What Ethernet cable are you using? (can you try using a different one if you have one)
What web browser are you using?
and what Operating System is your PC running?
Are the latest drivers installed for your PC ethernet controller? (And is it a 10/100MB Controller?)
If you dont get the questions dont worry as I have put them in technical terms.
Just post back if you dont get them and I will try and explain it simpler.
Hope this helps

Infinity - slow browsing

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