Infinity slow

Hi I have been with infinity now for around 1 month paying for speeds up to 80 mb in reality getting anything upto 47 mb i have had an engineer out he said there might be a fault on my line but i needed to go to work so left him with the wife unsure what actually happened but he left with speeds of upto 69mb i have tested it for the last seven days and not passed 50mb. any help appreciated please. two test i have completed to speed things up i also have a constant blue light as far as i can tell i dont believe it is dropping out i did reset it today.
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
79.6
59.9
20
19.6
Available
FTTC Range B (Impacted)
70.3
41.3
20
13.9
Available
WBC ADSL 2+
Up to 15
13.5 to 17
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
13.5 to 17
Available
ADSL Max
Up to 8
7 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ40308782
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 03/04/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 07:34:33
6. Data rate:
20000 / 79995
7. Maximum data rate:
26195 / 96960
8. Noise margin:
9.5 / 10.4
9. Line attenuation:
0.0 / 17.0
10. Signal attenuation:
0.0 / 17.0
11. Data sent/received:
370.9 MB / 2.9 GB
12. Broadband username:
[email protected]

You're synced at full speed with plenty of noise margin to spare, so no problem there.
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Similar Messages

BT Infinity - Slow - and resyncing often

Hi everyone.
I just got BT Infinity installed today (14.23) It was working fine for a few hours. I ran a speed test and the test varied 9mbs to 60mbs and the ping was 20/22ms. But now the speed has dropped significantly.
Also the hub broadband light turns orange about 4-5 times today. (it's re-syncing)
With my previous ISP (o2) it done the same thing. They changed something I think it was my profile or something to make it stable. Could the old problem be related to this?
Here are the stats

:/ Thats strange just to check to see of it is a infinity problem or not, I just did a speedtest here Wired through 200MBPS homeplugs (so slightly slower than a physical wire and got this):
All i can suggest is to try some more troubleshooting to see if its the PC or the HH to blame.
The first thing you could try is to use the maidenhead server on speedtest.net instead of the london one (as it could be the speedtest server giving dud readings )
What Home Hub Do You Have?
What Ethernet cable are you using? (can you try using a different one if you have one)
What web browser are you using?
and what Operating System is your PC running?
Are the latest drivers installed for your PC ethernet controller? (And is it a 10/100MB Controller?)
If you dont get the questions dont worry as I have put them in technical terms.
Just post back if you dont get them and I will try and explain it simpler.
Hope this helps

Infinity - slow browsing

I just had my BT infinity installed a couple of days ago and I've had this slow browsing issue like many others.
Perhaps this is old news but it's not a DNS issue, from a few searches I read about changing DNS settings which did not work for me (at least from the local settings).
And also why does the HH3 (whatever brand that is?) has such a primitive interface, forgive me if I haven't done enough reading yet but is there a way to get proper stats from the router or the modem directly (i.e SNR, error readings and attenuation?) and a more advanced than the "advanced" interface?
Si to complete my post, I believe the issue is with the automatic wifi channel assignment for those on wifi at least.
Use inSSIDer to identify which channels interfere with your signal around your property and manually set your channel in the HH3 router instead of the smart option. As soon as I did this, the pages started loading at light speed. Hope this helps and sorry if it is old news.

UrbanGrunt wrote:
mogsy52 wrote:
soapy wrote:
the only way to read line stats is through the openreach modem but as someone says it is locked down and you can only access the gui of the modem by "unlocking" it which can be done fairly easily
Depends which openreach modem it is. The HG612 can be unlocked with custom firmware but I've yet to find an easy way to do the ECI (which I have). It's a bit pointless having the GUI locked down
Unlocking the ECI is very simple if you have the right tools to hand. Takes 5 mins max
Yeah but that involves Jtag rather than just a firmware download doesn't it? Never done anything jtag wise before.

Infinity slow and unreliable

I've had Infinity 2 a few weeks now. Sadly it's not the 'wonder' product BT would have you believe.
Today I couldn't connect and then when connection was restored it was really slow. I'm paying for BT top product and it's a bit of a let down. Why was I getting a 'BT Wholesale' error page ? My wife has just texted me at work so say the internet has 'ground to a halt'.
Not happy.

is your phone working ok? no problems with line noise
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Infinity slowing down gradually

So I've had BT Infinity 2 since the start of the year and I was originally estimated 66 Mbps (due to the condition of my line which has since been replaced as well as being put on a new pair at the cabinet) but on connection I actually got 72 Mbps.
Now, several months on I'm having issues with my speed. It's still high but I found that I was soon put on a 66 Mbps profile as per my original estimate. Now I seem to be on a 58 Mbps profile.
I have a perfectly clean line (I should hope so after all the issues I had when I first signed up!) and I'm using the master socket in my bedroom as verified by all 3 engineers that came out (the extension in the living room has never been wired up and is definitely NOT the master socket).
I'm using the Home Hub 5 but I also get the same speeds using the HG612.
Details from the HH5 are: (I've just reset the HH5 prior to these details to see if it would speed things uo but no luck)
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 02/05/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:09:32
6. Data rate:
20000 / 54000
7. Maximum data rate:
26445 / 77109
8. Noise margin:
14.9 / 7.9
9. Line attenuation:
0.0 / 14.4
10. Signal attenuation:
0.0 / 14.4
And from the BT further diagnostics page:
If anyone has any ideas on what the hell is going on I would appreciate it!
The upload speed is ok (I get around 17-18 Mbps on speed tests and in actual uploads), it's just the download being way off what the HH5 says my line is capable of.

I did think that DLM might be doing something here but I just find it strange that it has always said around the 77000 Kbps mark on the maximum my line can handle and when the engineer first came his machine said my line is capable of approx. 100 Mbps.
Wouldn't the "Maximum data rate" on the HH5 be acuurate based on the current noise margin?
My noise margin has been around 7.5-7.8 ever since I got the new line and had a new pair on the cabinet and I've been sat at 66 Mbps since the line went live in March. If there's a fault on my line I would be surprised as BT changed the equipment at the exchange and tried me on 3 pairs at the cabinet due to issues in the past.
The engineer was here all day doing tests all along my line and by the end of the day he had me on a faultless line.
I know about the crosstalk issues but I'm not so sure that would be the problem as there aren't many people on fibre at my cabinet as most people down the street have Virgin Fibre (I couldn't get it due to Virgin not installing it when my block of flats was built 11 years ago).
And just one last thing, I find it odd that I'm connected at 54000 (last week I was at 60000). That seems like an artificial limit to me unless DLM actually forces to the nearest 10k?

Slow infinity, slower infinity2.

What is the best way to test your speed?
I was getting 32 at speedtest.net and 7.5 at testmy.net which a lot of people say is the best site to use. That was when I first had the service installed. A month later it was down to 24 and 6.
At 17 and 5 was when an engineer came out to replace the openreach box, which made no difference. For the last two months I've had several tests of 28 and 3.2 from speed test and testmy respectively.
I've had an email from BT telling me I've been upgraded to infinity2 and can expect speeds of around 70. Cool. Now I'm getting 23 and 2.8. testmy.net says that this is around two thirds of my hosts average and lower than the UK average which isn't quite what I'm paying so much for, I don't think.
I've never been able to watch anything on iplayer in HD without buffering 'breaks' andI'm also getting more than a little tired of being asked to restart my equipment.
It's very frustrating to put it mildly.

I find the best speed test to be http://mcslhr.visualware.com/myspeed/myspeed_line_capspeed.html. I see that http://testmy.net/download uses servers in the USA, which are likely to give slower results than UK or European ones. (To compare, you can ask speedtest.net to use servers in futher away places, it uses a local one by default).
It is also worth running the 'ADSL and Fibre Diagnostic' test at http://speedtester.bt.com/, and reporting here the ip profile that it gives. (The speedtest results from that are pretty useless, especially the upload, it is the profile that is useful.)
Even on those speeds you should be able to view iPlayer. Also worth running http://www.bbc.co.uk/iplayer/diagnostics to see what it says about streaming.

Infinity slowing down ?

Hello, my BT infitiny was recently installed about 8 days ago, it was fine for 6 days I was getting about 48mbps down and about 21mbps up, then all of a sudden it drops down to 9mbps down and 0.34mbps up.
I don't know what to do, is this normal, or is there something wrong?
Thanks
Solved!
Go to Solution.

You have a 46mb connection speed which is better than the estimate but your upload speed is very low. I would try 1 factory reset of the hub using the recessed button on back and hold 20/30secs until lights flash then post the stats again. If just as bad then you need engineer back
You appear to be on infinity 2 but as you are only just over the 40mb infinity 1 max maybe should should consider dropping yo infinity 1 and save some money
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Infinity slow and wont load pages, better if I swi...

I'm experience some very slow loading times with some pages and when loading videos on vimeo, youtube ect.
I also experience problems accessesing some pages at all, getting the connection time out message.
However if I select the BTWifi with FON or the BTwifi profiles from the HH3 I don't get any problems.
Videos load super fast and innaccesable pages suddenly become available. Whats going on?

same problem here, 3 hubs, 2 allegedly fixed faults at the exchange and four months of complaining and still no improvement. I'm using a wired connection. Unplug the HH from the mains and plug it back in clears the page turning problem but then it's back again. (India told me to do this)
10 hours of chatting to India again this week.
I've had two B hubs and an A type, A type blew within a week
Wish I'd never swapped to BT. They won't end my contract withoit a cancellation charge cos they say there's no problem
Absolute rubbish service

Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
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Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

Post Moved Slow-wireless-speeds

Post Moved to infinity board http://community.bt.com/t5/BT-Infinity/Slow-wireless-speeds/td-p/686652
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no the infinity board is the correct place for your problem the normal tests carried out for broadband speed problems do not work with Infinity there are posters there that can help you on the infinity board
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Poor start

Well I have to say my initial experiance with BT Infinity 2 is rather tainted, have I made a mistake?
Installed yesterday morning at 8.30am, connected at 62mbps DS and 19mbps US which was great whilst it lasted. Ten hours later I'm shuffling along at 3mbps DS and 7mbps US. Sat on the phone to support in blinkin India for 30mins and got knowhere apart from being told someone will ring within 48hrs.
Might cancel and go back to Sky, at least their support had a clue from past experience.

Join the club.
Please see:
http://community.bt.com/t5/BT-Infinity/Infinity-2-slow-speeds-during-peak-hours/td-p/1077266/page/5 ... (onwards)
and
http://community.bt.com/t5/BT-Infinity/Slow-infinity-speeds-from-PM-till-Am/td-p/1081256
and
http://community.bt.com/t5/BT-Infinity/Mods-If-Possible-Please-help/td-p/1082384
There is hope.

BT Infinity Extremely Slow Upload (380 Kb/s)

I switched from Sky ADSL2+ to BT Infinity FTTC on 9/01/2014.
When I purchased BT Infinity on 27/12/13 in their confirmation e-mail BT wrote:
We estimate your download speed will be between 16.3Mb and 22.5Mb.
We estimate your upload speed will be between 2.2Mb and 4Mb.
I am about 1 mile away from my cabinet and connected with a copper line so these relatively low estimated speeds look reasonable to me.
My Sky ADSL 2+ Connection was providing 6.5Mb/s download and 0.85Mb/s upload so I thought it was worth switching.
SKY ADSL 2+
Every day since activation my BT Infinity speed has hovered around 15Mb/s download (fine) and 0.4Mb/s upload, sometimes dipping to as low as 0.2Mb/s but never exceeding 0.5Mb/s, which is negatively affecting my internet experience.
BT Infinity FTTC
I contacted BT several times and was instructed to measure the speed using a wired connection with speedtest.btwholesale.com, reset the hub, reboot my machine and so forth. Eventually various line tests were performed and a line fault was registered. A BT engineer visited on 25/01/14 and confirmed that my home wiring was fine, only one socket is wired with no extensions and the newest openreach face plate is fitted and working correctly. He tried also using a Home Hub 4 with separate modem. The same speeds were achieved. He tried switching the twisted pair connecting my master socket to the point at which the line enters my property. The same speeds were achieved. He informed me that although my line is quite long I am within the attenuation/capacitance limits and there seems to be no fault on the line. He recommended that I should request a broadband speed boost visit and that an engineer may be able to change the pair used to connect me to the cabinet which may improve the speeds. I contacted BT today and they refused to comply with this stating there was absolutely nothing further they could do to increase my upload speed.
BTW BT Infinity FTTC
I have a few questions:
1) How can BT so accurately estimate the download but not the upload speed?
2) Is the fact that my upload is 5x slower than estimated whilst the estimated download is accurate an indication of a problem with my line or with the setup in the cabinet or at the exchange?
3) How can the ADSL2+ provide double the upload speed of VDSL?
4) When the BT engineer connected his kit directly to the twisted pair it reported that the maximum download rate was approximately 12Mb/s and upload 1.2Mb/s. How can the download increase to 15Mb/s after the filter and modem are attached yet the upload drop by a factor of 3?
5) Is there any way to end this madness? I'd like to at least have my old upload speed back.
6) Since BT have signed the Ofcom Voluntary Code of Practice on Broadband Speeds which specifies:
“If ... the customer continues to receive an access line speed significantly lower than the estimate provided at point of sale the ISPs should offer the customer with an alternative broadband package. Consumers should not incur any change of package penalty in order to migrate onto a different broadband package under these circumstances other than those charges that would have applied had they signed up to that lower package in the first instance.” I, of course, have the right to switch to a cheaper package from BT such as ADSL2+ without a charge. Is it likely this will again double my upload speed?
(All speeds mentioned were measured using a wired gigabit ethernet connection to the home hub 5 modem/router and the website speedof.me, these results match within error those taken using speedtest.btwholesale.com. No wireless devices were connected to the hub and only the speed test was running on an Intel Core i5, 8GB Ram, ASUS P8Z77-V LX machine. They agree within error with measurements taken using a Mac Book Pro with 5GHz wi-fi.)
Home Hub 5 Stats:
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 10/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:41:10
6. Data rate:
387 / 15534
7. Maximum data rate:
449 / 15779
8. Noise margin:
8.2 / 6.4
9. Line attenuation:
0.0 / 32.7
10. Signal attenuation:
0.0 / 26.2

Hi Bob101,
Thanks for the post and welcome to the forum. Sorry to hear of the problems you are having with your upload speed.
If im honest something doesn't sound right. Our speed estimates are just that, estimates but they are generally pretty close and certainly should not be way off the mark. I cant comments on what is going on until I take a look at your connection stats for my end. I would also like to review the engineer report.
Can you please get your details off to me and I will see what I can do. Please drop me an email, just click on my username (SeanD), and you will find my contact link under the 'About me' section of my profile.
Cheers
Sean
BTCare Community Manager
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We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New Infinity Connection Slow and Keeps Dropping ou...

Hi all, I had Infinity installed on Friday and am not 100% sure on the time it takes to become stable. Basically I checked my hub page yesterday and found it had dropped out at 3am Sat morn, today I have checked again and it dropped out at 8am Sun morn. I am also having periods where the Internet goes painfully slow, around 0.5 down and 0.0 up (yes NO up speed). Is this normal for a new installation. This is wired and wireless I must add. I have a HH3 as BT haven't sent me a hub 5 and he only had 3 REV A hubs on his van. My profiles are as follows when using BTW Performance Test:
Download speedachieved during the test was - 37.6 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Upload speed achieved during the test was - 8.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Might I add the painfully slow periods of internet are not resolved by rebooting or anything, the internet simply comes back up to speed on it's own.
Edit: Just did a tracert to bbc.co.uk as saw it recommended on here, results below.
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1     1 ms     1 ms    <1 ms BThomehub.home [192.168.1.254]
2     5 ms     5 ms     4 ms 217.32.144.166
3     5 ms     5 ms     5 ms 217.32.144.206
4     7 ms     7 ms     7 ms 213.120.181.58
5     7 ms     7 ms     7 ms 217.41.169.201
6     7 ms     7 ms     7 ms 217.41.169.109
7    52 ms     7 ms     7 ms acc2-xe-4-2-0.sf.21cn-ipp.bt.net [109.159.251.22
9]
8    16 ms    18 ms    17 ms core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
1.131]
9    13 ms    16 ms    17 ms peer2-xe7-0-1.telehouse.ukcore.bt.net [109.159.2
52.41]
10    15 ms    16 ms    16 ms 194.74.65.42
11     *        *        *     Request timed out.
12    17 ms    16 ms    16 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13    16 ms    16 ms    15 ms 132.185.255.156
14    16 ms    15 ms    16 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
Should I be worried yet or is this all normal? Thanks.

Your speed will fluctuate during the first few days. BT say it takes 10 days to "train" your line. You just need to leave it alone during this period. Do NOT switch the Openreach modem off and on. If you previously had BT Broadband and are using the same homehub I would do a factory reset by pressing a pin into the recess button on the rear for about 20 seconds so that it reconfigures to Infinity.

BT Infinity Hub 3 slow to load pages and drops out...

Hi can anyone help, I have had Infinity option2 for less than a month and it has not work properly since it was installed,
done all the around the houses with help from India and they have thanked me for my patience and acknowledge there
is a fault which they say they have fixed, but it's getting worse.
When I do a speed test I get 36Mb down and 8Mb up, great but when I am loading websites they usually take a long time to load and frequently drop out, when I hit the diagnose connection they usually load. I also cannot send or sometimes receive email from my accounts, with server error fault messages also my webcam does not work I can here them but they cannot here me, never had these problems with my previous ISP on only 8Mb.
Thank you, getting desperate now!

Mate, I feel your pity as, although I've only had Infinity for 4 days, I'm having the exact same problem and NEVER had this issue in the 4 years I was on BT Total Broadband. To summarise:
Day 1 - Everything worked perfectly
Day 2 - Internet would not load one single page
Day 3 - Working perfectly again
Day 4 - Most pages load, albeit VERY slow
BT India have told me that I have a fault in my line and an engineer will call me back in the next 24/48 hours. Apparently I was the first person on my cabinet to have Infinity installed so I'm guessing I'm the guinea pig!!!
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

Infinity 2 up and down speed, very slow, huge ping...

Hello wonderful friendly people, i'm looking for a bit of help to narrow down the cause of the terrible internet connection I have.
I live in a flat in a new build block in Bristol, just moved in with the owner who has had a few different connections with different providers in the last few years but have always been really bad service. He is now paying for Infinity 2 but we experience massively varying internet speed, as low as 0.25 Mb and as high as 20Mb download, but upload seems to be a bit more stable.
Streaming netflix, downloading files and general browsing is somtimes OK, but mostly terribly slow. It seems the speed goes up and down constantly, hitting rock bottom very often. Playing games is an absolute nightmare. Ping as low as 5, then shoots up to 500 meaning we can't play at all.
In short, paying a lot for terrible internet. The connection is through the phone line, we have a Homehub 3 but with an ADSL modem, i'm not sure we should be paying for Infinity if it's going through ADSL though? I thought Infinity was only phone line for the last bridge between house and local cabinet?
I think the problem is with dodgy cabling in the flats. From my experience this is where the problem points to but I want to be sure before I go to BT and ask for them to fix their line problems.
Here are some results from the last few days from speedtest.net
Can anyone help me with tests I can do to find where the problems lie, i.e. ping tests, trace routes and the like?
Cheers!

Download speedachieved during the test was - 3.89 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 6.77Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Thanks

Infinity slow

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