Infinity speed droped again help

http://www.speedtest.net/result/1035505604.png
latest speed test can someone help please iv'e only been with bt 2 weeks and 6th problem...........not happy

Try selecting a different server, Midenhead, London, Manchester.
It definatly doesn't look right though:
http://www.speedtest.net/result/1035618903.png

Similar Messages

Internet speeds droped alot. help?

Okay so i have recently got fiber optic and ive had it for just about three week's now.When i first got it i was amazed with the speeds i did bare in mind they would drop over the days but i didnt expect this to happen i went from a 75.45mps download,17.74 upload and 12 ping to 49 ping,16.94mps download and 13.60mps upload help ;/?

Hi
The reason your speed has dropped is because of a noise issue this has caused the DLM to reduce your IP profile to stabilise the line all you need to do is leave the connection alone for up to 2 weeks and once the DLM see the line as stable again it should start to rise again
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Speed droped please help

hey guys been with bt few months now always got 8.00 mbbeen connected for last 7 days perfect was on pc last night but noticed flashing broadband light on hub next day when on laptop noticed speed has dropped to 6.30mbs which is quite a big drop rang bt they did tests etc said its showing 9.00mb etc they said theres nothing they can do then i was cut of ??? heres my details
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 13:09:16
Downstream:
7.219 Mbps
Upstream:
1015 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.7 dB / 5.6 dB
Line attenuation (Down/Up):
40.1 dB / 26.6 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
140 / 337
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
224 / 375
Error Seconds (Local/Remote):
117638 / 2703

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
your noise margin is higher than the normal default 6dB that will reduce your connection speed this is due to noise on your line causing disconnections if you carry out the check posted here and post back the results then we can help you further
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I have been promised BT Infinity speeds over Coppe...

On 31/10 I went to BT website, entered my postcode to see what services I could get and ordered BT Infinity 2 (with £125 sainsbury voucher offer). upto 78mb speed Yay!
Was given an installation date of 11/11 with activation within 24hrs.
On the 4/11 I got a text saying the order was on hold as they were trying to contact the previous line owner,
who had moved out on the 31st, having sold the house to me.
I phoned BT and explained to them that the previous owner no longer lived there, and that they had disconnected the telephone line anyway. I was assured the order would progress and the hub would be delivered on the 11/11.
Came home on 11/11 expecting to find a parcel with the hub, but nothing so left it till the next eve and still nothing.
Phoned again and told that the order management team would give me a call back in the next 24hrs.
On the 13/11 (eve) I got a phone call from order management team telling me my service would be connected on the 19/11.
I said this was unacceptable & in breach of agreed contract, but they wouldnt budge.
Asked to speak to someone higher up and passed to another lady, who kept calling me Colin. (my surname is Collins).
She said they were still waiting to talk to the previous line owner to take it over, so i repeated that the line was dead and the owner had moved out 13 days earlier.
Again, i asked to speak to someone higher up and was promised that the service would be set up today (14/11) and activated on Monday. I asked about the Hub and was told this would be delivered 'next week'.
By this time I was so frustrated I contemplated cancelling the whole order and seeing what other ISPs were in the area.
To my shock, I found the fastest speed available to the village I leave in was 17mb as there is no fibre optic!
I checked my BT order status this morning, to find that the BT home Hub 5 has been dispatched, so I phoned and asked to speak to their technical engineers to see how I can connect a LAN port to a copper telephone line!
I was passed yet again to the order management team, who told me my order had been cancelled as they couldn't provision a port at my local exchange, but the broadband team were preparing the connection for the 18/11.
I said I was not surprised as there is no fibre optic in the area. The lady suggested she ran a line check which I said was probably a good idea.
She came back and said there is no fibre optic to my address, only copper telephone line. Yay!! progress!
She said she will pass this info to the expert team and organise for an engineer to test the line and may require an engineer for installation.
She then promised that I would still get BT Infinity speed that I ordered, so i said can I have that in writing which she emailed me and texted me.
So lets see what happens next week. I am not holding my breath!

wilthewiz wrote:
Don't cancel, make them provide what they're contracted to provide
How could they do that if there's no fibre optic cable to his street cabinet?
Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour.

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Post Moved Infinity-speed

Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.

Bt infinity speed fluctuation?

Hi, I had infinity installed on the 20th of December,speed was estimated at 31meg... Engineer tested on day of install n speed was 40meg dl n 9meg upl... After a few days I noticed a drop to 10meg n reset the router,which my speed back again. I was advised that I should not av reset this as its a settling period.. anyways 14 have now passed n my speed dropped again to 10meg..

jonew wrote:
Hi, I had infinity installed on the 20th of December,speed was estimated at 31meg... Engineer tested on day of install n speed was 40meg dl n 9meg upl... After a few days I noticed a drop to 10meg n reset the router,which my speed back again. I was advised that I should not av reset this as its a settling period.. anyways 14 have now passed n my speed dropped again to 10meg..
Hi, could you tell us how you are connecting, is it wireless or ethernet. Could you also do a speedtest here( wired if possible):
http://speedtester.bt.com/ and copy and paste the results with the IP profile here so we can all have a look
Do you also notice any thing unusual about the lights on the Home hub or modem.
Could you also tell us what the checker gave you as an estimate of what speed you should expect with Infinity.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Slow Infinity speed

I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
I did everything that BT advised via their 'How can i test my BT Infinity speed?' site ( checking connections, disabling anti-virus etc), as well as resetting the modem & hub, but results still showing average speed as mentioned above.
I have run a PC Healthcheck via 'BT broadband desktop help' on my PC which is only a few months old & is running a wired connection to the hub, but I still have these very low speeds.
Can anyone give me any advice?
Thanks

Hi
Hi Aarong,
My estimates are 28.3 download, 5.7 upload. See results above from latest speedtest. It looks like the max acheivable speed (20Mbps) is same as previous BB package, not Infinity, even though my online bill page shows service as 'up to 76Mbps'.

INfinity speeds on I-pad 2??

HI
I have an I-pad 2, wifi only. I have the BT wifi app so that if I'm out & about I can find a hotspot.
Does anyone know, if I used a hotspot near a house of someone who has BT Infinity would I get Infinity speeds or would I need an I-pad 4 to take advantae of this?

Hi
If you mean connecting to a BTWifi (BTOpenzone) hotspot then:
BTWifi or BTWifi-with-Fon hotspots allow speed of either upto 512 kbps on an ADSL connection or upto 3mbps on an ADSL2+ or FTTC (BT Infinity) connection , these BTWifi or BTWifi-with-Fon SSIDs are transmitted from residential BT Home Hubs.
From premium BTWifi (BTOpenzone) hot spots such as from Starbucks you can achieve a speed of upto 8mbps.
Hope that helps,
Cheers.
jac_95 | BT.com Help Site | BT Service Status
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Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
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Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

New Infinity connect issues - please help

We are having ongoing issues with getting BT infinity installed to our new house. I really need someone that can actually help us find out what is wrong and how we can resolve the issues we are having.
It all started a few months ago when we ordered BT infinity and a new phone line to our new Chapel conversion house.
Initially there were some issues with the engineer being unable to get the phone line to the house. After numerous phone calls and several engineers visits, we these have now been resolved and we do have a working telephone.
The problem seems to be with the Infinity. Nobody can give me an answer as to why we have not yet got a connection.
When the phone engineer visited he said that he would try and connect the Infinity in the green box. – When he went to do this he tried to obtain our patching information and was informed that there was no live order for infinity on our number… As there was nothing more he could do he left.
We then checked with BT and they confirmed that we do have an order for infinity and that there was a problem that needed and engineer to look at. (We have a box and are paying for the service already…
We were told last week that an engineer was going to attend on Monday 13th Jan and that we definitely would have a connection by last Monday at the latest… - no engineer attended despite my wife spending her 3rd day in the house waiting for an engineer!
She phone BT on Tuesday and was told that there was a problem and she would be contacted by Thursday Morning at the latest. – Needless to say , No phone call!!
We really need to sort this connection out. Is there anyone who can take this and run with it until it’s sorted? – We are getting nowhere talking to random individuals who have no real history of our connection history.
Please Help!
Doug

Hi dougchapel,
Thanks for posting and welcome!
I'm sorry for the problems you're having getting set up on BT Infinity. I can help get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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My I Pad is not charging, it started after the battery went dead while i was playing a game, when i tried charging it all it does is flash the apple icon and it switches off again, help Pliiz

my Ipad is not charging, it started after the battery died while i was playing a game, when i tried charging its only flashing the apple icon and it switches off again, help PLIIZ

Not charging
1. Reset iPad
2. Try another wall socket
3. Try another cable (make sure it's an original Apple cable)
4. Try another charger (make sure it's an original Apple charger)
5. Clean Lightning port with compress air or new paint brush

Hii,,, i am using iphone 3g, i am trying to install apps from apple store,, installation stop in middle,and say u have to do install through itunes from your laptop. when i am trying to install it from my laptop,, its failed again n again,, help me out ,,

hii,,, i am using iphone 3g, i am trying to install apps from apple store,, installation stop in middle,and say,, u have to do install through itunes from your laptop. when i am trying to install it from my laptop,, its failed again n again,, help me out ,

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Unable to install the GEAR driver set at this time.The GEARAspiWDM service used bz the GEAR driver set is scheduled to be deleted during the next system reboot.Please reboot the system and run iTunes again.help me..I understand this problem..thanks

Unable to install the GEAR driver set at this time.The GEARAspiWDM service used bz the GEAR driver set is scheduled to be deleted during the next system reboot.Please reboot the system and run iTunes again.help me..I understand this problem..thanks

Hi there, i had the exact same problem and posted a thread a few above yours, and these forums wasnt much help nobody replied, so i did a bit of research and followed all the intructions on this site: http://www.gearsoftware.com/cfknowledgebase/articledisplay.cfm?articleid=296
If you follow the steps very carefully and do as each says, this will solve your problem.. Now i am very happy i can actually install iTunes and use it for my iPod.
Remember to be carefully with the steps as the things you will be deleting are very important to your comp.
Hope this helps.
Windows XP

Told by BT that I should accept the infinity speed...

After receiving a replacement homehub3 and then a contractor replacing the openreach "part" last year my speeds and drops were a thing of the past. I was contacted by BT after I made an enquiry when I read an article about an increase in the infinity speed..... He told me that it was good news that I can increase my infinity speed to 76mpbs down and approx 19-20 mpbs up, all I had to do was to commit to a new contract. Great news now an increase from approx 37mpbs to 76!
The past three days after several speed tests my speeds are around 41-44mpbs so I contacted BT, that was my mistake. I was taken through the test scenario and it was still coming back at about 55-59mpbs.
I was then told that I "should not have been getting the 72-74mpbs," and things like "are you sure?" I have been bragging about my 74mpbs to everyone for about a year now!
The young girl/lady on the line told me that I was only promised 64mpbs and I should be happy with these speed test results now of 54mpbs, my line has now been "split" and I am now "sharing"?? Oh and this time of day it is extremely busy on the internet?!
Sorry but I have done all the switch offs, resets, etc....I know what I had and it was approx 74mpbs for about a year, now a lot lower, so ideally I would like it back to where it was, if any moderator could look into this for me?

Basically what I was told, put up and shut up But I am taking notes and keeping all records.
I joined because tyhe latancy on gaming was amazing, now its pants, totally ruined my experiance with them, just look at my connection now, that green line was almost at the bottom, now its hitting the middle
What's slow about FTTC........DLM

Infinity speed droped again help

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