Infinity speed not like it was - halved

Hi, when I had Infinity installed, probably over 6 months ago now, I was delighted with speeds of 8mb or above. Not a lot, but it was enough to stream movies on our TV, so ideal for us. (It's not true cable to our house, but it's cable half way (or something))
However, since then I began to notice BBC iPlayer began to buffer more and more often, until it was virtually useless and then we were unable to stream movies at all; unable to get past the first few minutes without it buffering and continuing to buffer. This was nothing like the service we'd had originally and we'd paid for streaming rental movies but had been unable to watch them.
Our speed check went down to 4.5mb on average. I expected it to go back up again at some point but it never has and now I feel something should be done. From an average 8mb down to an average 4.5mb really isn't great. I may as well not have Inifinity at all.
Can anybody help?
Thank you.
Pip.
Bt speedtest result:
Download speedachieved during the test was - 4.23 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 4.54 Mbps
Upload speed achieved during the test was - 4.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
The test result has indicated that you should contact your ISP for further assistance.

Hi, thanks for the quick reply.
I've just done the BT speedtest with results below:
Bt speedtest result:
Download speedachieved during the test was - 4.23 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 4.54 Mbps
Upload speed achieved during the test was - 4.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Yes it's 4.5 mega bits per second we've been getting on average and we originally had about 8mbps (mega bits per second)
Our desktop connection (which I use for these speed tests) is wired.
We're using the Home Hub 3.
we're quoted 21mbps but we've never had that and didn't expect that.

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BT Infinity speeds not reaching the quoted through...

Hi, I'm after some collective advice (and maybe even some help) on my BT Inifinity connection.
Firstly the facts:
I live roughly 682m (in a straight line)/1.3km by road from the local exchange.
My BT INFINITY Cabinet is roughly 0.48km on foot (possibly twice the distance when taking the copper cable length into account).
On ADSL 8mb: IP Profile of 7mb with a throughput of 6.95mb maxed with Hub 2 sync'd at 8mb.
On ADSL 2+ 20mb: IP Profile of 17mb with a throughput of 16.5mb ish with Hub 2 sync'd at 19mb (BT Quoted me 13mb on the broadband checker)
(I Know ADSL is a whole different kettle of fish compared to Infinity, it's merely an example of how well my line copes with broadband)
On 20/09/11 I had BT Infinity installed. The Engineer didn't tell me what speeds to expect but I knew from the conservative BT Infinity checker i should get at least 32.7mb (DOWN). My upload is maxing out at just over 8mb (quoted at 6.6mb by BT). I showed the engineer a speed test i did then and there with him in the room - the results are as shown: (35.8mb Down and 8.14mb Up)
http://speedtest.net/result/1492182858.png
I was chuffed, even more so when it rose by the end of the day topping out at just over 36mb with the same upload speed. http://speedtest.net/result/1492351342.png
3 Days later my connection dropped and my throughput was showing as 32mb. I put this down to the DLM as i was still in the 10 day training period. But since then it hasnt changed and my IP Profile has been set at 33mb. On day 11 i power-cycled the modem and then the home hub but still no luck. 32mb is by no means nothing to be snuffed at but it seems speedtest.net is showing my speed wrong as i found out when running a test on BT Speed Test which showed me my Ip Profile of 33mb, but only acheiving a throughput of 30mb! So much for the "Your download speed should be: 32.7Mb".
So, i don't know if my initial higher speeds where my true speeds given that my line is very stable or if what i'm getting now is the best i can get and i got my hopes up for thinking i could still get much better than what BT quote me.

Update:
Short Version: There was a 10v surge on my line that was causing my connection to be unstable.
Result so far:
http://speedtest.net/result/1528755806.png
http://www.pingtest.net/result/48425777.png
Long Version (Probably TL;DR so i apologise in advance):
Last friday I accidentally yanked the power lead out of the vDSL modem while trying to replace a dodgy Ethernet cable on my wife's PC - The Home Hub 3 is on top of her desk with the OR modem mounted on the wall above it.
As quick as i could i plugged the power back in, and it proved to be a godsend. My dsl light would flash, go dim and it would do it a few times before going solid green for about 10 seconds and then it would repeat. After a while I phoned Technical Support, who diligently read from their script and got me to check all the cables including the RJ11 from the modem to the phone socket - all while the dsl light was doing it's thing. It was irking me cause i had already gone to the trouble of diagnosing the cables and i knew it had to be one of two things; Either my line or the OR Modem. I perservered with the Inidan lady I was speaking to (She was being nice to i'll give her that) before she ran out of tricks and escalated my case to BT Wholesale and would contact me in 1-2 days to see if my connection was working.
Annoyed that she was about as much use as a silent movie to stevie wonder, i went back to trying to get my modem to connect which only got worse when the hub wouldn't recognise the modem being connected. The broadband light would come on as a steady orange after a failed connect attempt, but no PPPoE activation. I thought "great now my hub has gone up the tube".
Eventually after 7hrs i had enough, i unplugged both the hub and modem and took a five minute breather. I then started with the vDSL Modem, plugged in the RJ11 lead and plugged the power back in and low and behold, after a few tries the dsl connected. I gave it a minute just in case my modem was giving me false hopes. After seeing it had successfully connected i then plugged in the Hub and let it cycle through to the orange broadband light at which point i connected the infinity cable and got it all working again. I had reconnected at 30Mb/8Mb and thought the nightmare was over.
Next day (Saturday Morning), my modem had dropped to 22Mb/8Mb with an IP Profile of 24Mb and figured this was normal seeing as i spent 7hrs without any connection. I held my tongue and put up with it for the rest of the day.
Sunday Morning my modem had dropped again and reconnected at 20Mb/8Mb with an IP Profile of 22Mb... i was not happy and i still hadnt heard back from BT. Fortunately i got a call from BT Wholesale who then asked me what the problem was (an Indian guy this time - do we not have UK Call Centers anymore???) and so i told him, and through his thick accent i manage to discern that he had booked me an Engineer for the next day (yesterday).
Engineer turns up - A quiet Indian guy who asked me what was up and told him, and while he listened he acted like he just wanted to get done and go. So i left him to it. Credit where credit is due - he did a line test (both socket and test socket) and didn't find anything wrong and said he would go the cabinet and have a look see. It turns out there was a fault with my line but he was almost done for the day and passed it onto another engineer who was actually quite chatty, polite and a joy to talk to. He knew what was wrong and confirmed it with me, plugged a test device in to the phone socket and shot off to do his thing. 10 minutes lates he comes back and does the line speed test with his gadget (i have no idea what its called). While talking to him to he showed me what the gadet was doing and showed that my line is capable of 44Mb/15Mb - lolled. He told me i can get the full 40/10 but i didnt hold my breath. He told me what he was doing next and what would happen every step of the way. he rang me to tell me my IP Profile had been reset and it did right as i was talking to him - he was even curious as to what i would get. He told me it would take a while for my speed to increase and happy as pig in smelly stuff i thanked him whole heartedly and waited as i was still stuck at 22Mb but i had a ping of 21 on speedtest.net... i new my connection was vastly improved. Pingtest showed a ping of 18!.
Today (tueday) still working and as i found out the hub 3 has this problem of not updating the speed. I had to go into the settings and "disconnect" the home hub but NOT the modem and reconnect and low and behold fast internet again. 37.5Mb/8.2Mb with a download speed of a steady 4.4mb/sec topping out at 4.5Mb on occasion and spiking sometimes at 4.7Mb/Sec.

Infinity speeds not what BT promised in contract

BT,
13 months ago I signed up to Infinity and then upgraded to Infinity2 earlier this year. My contract letter from BT advised I should be able to download at 29Mbps and for most of this year that has been the case. Often it exceeded that as can be seen from the attached graph. I appreciate it's not using the official BT test but I have used that and the results are identical. You can see the highest speed was 38.59Mbps. Impressive!
As you can see there has been a substantial drop in speed in recent weeks. I have performed tests via both Ethernet enabled PCs and wireless 'n' laptops and the results are identical. I haver also run tests at 6pm and 11.30pm with no difference so busy times are not a factor. I have performed a power down on the router but the low download speeds persist.
Is this a problem only BT can fix and if so how do I go about getting it fixed? Can it be done via these pages or is a phone call necessary?

resets are the worse thing you can do as the DLM will see the line as unstable and reduce your IP Profile to stabilise the line you now need to leave the modem powered up 24/7 with no restarts for at least the next 2 weeks to give the DLM to see the the line as stable and then your IP Profile should start rising again
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Hi, thanks for the quick reply.
I've just done the BT speedtest with results below:
Bt speedtest result:
Download speedachieved during the test was - 4.23 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 4.54 Mbps
Upload speed achieved during the test was - 4.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Yes it's 4.5 mega bits per second we've been getting on average and we originally had about 8mbps (mega bits per second)
Our desktop connection (which I use for these speed tests) is wired.
We're using the Home Hub 3.
we're quoted 21mbps but we've never had that and didn't expect that.

BT infinity speed not what it should be

Hey everyone I've had bt infinity now for about 5 weeks and havn't had any real problems, my speeds should be 40mbps down and 10mbps up, but for some reason lately my download speed has dropped to about 12/13 mbps peak and 20/23 off peak, i've called bt customer services who have said everything is fine and are in my opinion fobbing me off.
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Many thanks.
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I'll be happy to have a closer look at this for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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I had my line upgraded to BT Infinity option 2 on the 18th of April. I was quoted an estimated speed on the checker before placing my order of 24.1mbps (Generally within +/- 2 Meg above or below).
When the engineer left my premises he informed me that he had the line at 21mbps with loss on the copper cable after maximum throughput of 40meg to the cabinet, which i accepted.
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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Infinity speed not like it was - halved

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