Infinity speeds at peak time

Huge problmes in the Mold area, had a hove move on 15th septmeber 2 miles from old house where recieved constant 80 / 20 speeds.
Infinty was installed on 24th september and for first day had 72 mbps speed on line with profile of 77 which was great.
Since 25th my speeds range as follows
5 am - 8 am - 68 - 75 mbps
8am - 12pm - 50 - 68 mbps
12pm - 4pm - 30-45 mbps
4pm - 6 pm 12 - 25 mbps
6pm onwards 0.6 - 5 mbps on average
This has been going on for 25 days now, numerous faults raised and closed by level 2 network teams, 3 engineer visits by open reach only to tell me its not an equipment or line issue, simply the exchange has too many people on infinity and cant cope with use during peak times.
BT refuse to admit this and continue to tell me every night that it will be fixed in 24 hours day after day, engineer has said if i am getting 70 meg at off peak times then its a circuit issue.
At a loss now at what to do other then try and cancel under terms that service can not be provided, neigbours are on normal BT broadband in my area and get constant 12 mbps speeds for £30 a month less, seems that may be only option while infinty 2 is knackered

Are there any problems shown for your exchange. http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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Similar Messages

Slow network speed during peak times

I have begun experiencing very slow network speeds in the evening. My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening. Is there any way to address this?

Rickrdn1,
Thank you for all of the detailed information. The coverage in the area looks great. All of your devices seem to drop in speeds at the same time? How is voice and text working during these times? The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Slow internet speed at peak time

I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA

oldsnowman wrote:
I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA
Very common,keep complaining until they fix...........
1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited

Lesmahagow exchange slow speeds on peak times

Hey i am on lesmahagow exchange as you know there was one from lanark and stuff but its been removed so ill start my own i am a bt coustomer my speeds are fine through the day when it gets to about 7 oclock then they drop from 39 meg to 3 meg my upload is fine can a admin please help get this sorted

the lanark one is here and not removed https://community.bt.com/t5/BT-Infinity-Speed-Connection/Lanark-Carnwarth-Carstairs-areas/td-p/14615...
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Slow Speeds at Peak Times

NVM I gave up

Here are the details.
I am not connected to the master socket and there are other sockets in the house.
However I don't believe this is an issue as I get 6.7Mbs at quiet times so if this was the problem it would slow things all the time not just at peak hours.
The speed test shows 5.64 Mbs just now (12.35 pm) as it is off peak but it drops in the evening
Test Result
FAQ
<script>// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script>
1. Best Effort Test: -provides background information.
Download Speed
5.64 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.64 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL Line Status
Connection information
Line state: Connected
Connection time: 2 days, 01:30:08
Downstream: 8,128 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 7.4 dB / 26.0 dB
Line attenuation (Down/Up): 18.5 dB / 9.5 dB
Output power (Down/Up): 19.8 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 1
CRC Events (Down/Up): 472 / 25
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 486 / 5
Error Seconds (Local/Remote): 0 / 0

Massive speed drop during peak time!!

Hi,
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer!
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse.
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov. ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov. ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov. ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov. ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following:
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers.
Thanks in advance for any help,
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
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Slow peak time broadband - intentional or a possib...

Anyone else experience drastically reduced download speeds at peak times recently?
In the past 2-3 weeks I've gone from a constant 24/7 speed of 3.4Mbps to very random speeds at peak times. It can range anywhere from 0.6Mbps to 2.8Mbps.
I've done various speed tests at speedtester.bt.com and always get different results.
I've used a non-BT speed tester (speedtest.net) to get results that aren't an hour apart and the results here are strange. One test may give 1.1Mbps, another test only seconds later will give 1.6Mbps, another one again straight after could give 0.8Mbps, another 2.5Mbps and so on.
My IP profile has never changed from 3500k so I can't blame this. I'm wireless but I've tested wired too but no change. I've tried different wireless adapters tto. I'm not sharing a wireless channel with anyone so can rule out this. I know I haven't gone over my monthly limit. I've tried different routers. I've even been connected to the test socket for the last week or so but it's still the same.
I read a lot about users getting their speeds reduced at peak times, but I'm under the impression if my speed was reduced it would be a constant capped speed, not randomly going from 0.8 to 2.5Mbps in a matter of moments and then back to 1Mbps-ish.
It may not even be a "peak time" problem but I can't think what else it could be. At weekends I get 3.4Mbps, after around midnight and very early mornings (5am to 7am-ish) I get 2.8-3.4Mbps.
I did have an odd period of a week or so before this started of getting a download speed of 4Mbps (this was with an IP profile of 3500k oddly enough) - then the problems started. Might be a coincidence though.
There's no point speaking to anyone in a call centre in India since all they'll say is that my line is fine etc etc.
Anyone else experience this and found out what's causing it?
I just fail to see how I can go from a constant, never-buding-from-this-speed 3.4Mbps for months down to 1Mbps when all technical signs (IP profile fine, equipment fine etc) point to there being no reason why this is the case.

welcome to the forum
if you are using p2p during peak times then the speed is managed
your problems sounds more like conegestion on your exchange when more people want to use the net at peak times and then download improves when people go to bed or during the day when they are at work
you can check your exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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BT infiniy Peak time speeds

Hi friends
Can some one advice me if there is speed throattling i mean restricting the speed during the peak time between 6.00pm and 12.00am by bt BT infinity ...........
Also is unlimited in BT infinity means u can download 300GB permonth
Upload speed will there be a speed restriction for that during peak time
Looking forward to hearing from u guys.

lucky u jj
i see speed drops of over 50% from 35 down to around 10 in the evening at peak time. it shouldnt be this much of a drop.
so somethings are still not right for alot of bt infinity users
subair37 u need to read the fair usage policy
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/bt-broadband-fair-usage-policy
it dosent mention inprint the 300gb cap for unlimited. but u'll see it mentioned in the forums. they will then throttle u down to 2meg for a month at peak time
it also mentions p2p throttling at peak times
but is vague about upload throttleing/shapping/managment
Upstream restrictions may be in place at other times. so for all we now could be all the time 24/7 or not at all or peak time. ..who knows
not v transparent that

Help improving peak time speeds...

Speeds are fine through the day but at peak times from 7 to about 11:30 it drops to 1mb & below... I'm not expecting full speeds so round about 3-ish would be ok.

http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/Is anything shown for your exchange - hot VP.
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Speed meltdown at peak times BT engineer appoint n...

HI I hope I still get help from this forum dispite been a customere of TalkTalk but before you close this page for been on the "other team" Im here for advice before I commit to agreeing to a BT engineers visit where I will be charged £65 if no fault is found and if this happens an I still have the issue it will be like taking a dagger to the back an paying for it.
My issue is this and I have had it for far too long now as long as i can remember but as devices become reliant on a constant speed the issue is starting to dog me more then ever. Basicaly my internet speed is approx 3.90mbps all day all night 18 hours of the day but as soon as 6pm come till about 11pm my speed can drops to approx 0.70mbps an long periods as low as 0.40mbps totaly unusable for catch up tv buffering on even standard play nevermind HD content with web pages loading in image by image it reminds me of of old 56k modem days an win 98.
Talktalk tell me that my SNR is fluxuating an suspected a router flault they organised a test router to be posted out this in my heart I knew this would not fix the situation having been upgraded with a fibre enable router 12 months ago for if i choose to go fibre although I still only have standard Broadband, the issue did not resolve with newer version router and nor did it improve with the brandnew router they dispatched for testing purposes. So in short the issue is happening on 3 roouters umteen different filters I have tried just as many adsl cables from router to masterbox and always testing speed using wired Lan cables which again have used about 5 in testing an still i slow down at this peak time. I may add that I have my router direct into the master socket even removing the front faceia plate and plugging direct into test socket as talktalk desired for testing.
Im informed that lines tests show no fault but my SNR is flucuating as I say they say router fault but I fail to believe 3 routers can have same fault they have now asked me to agree to terms and conditions to a visit from an engineer to which states that I will be liable to a fee if No fault can be found if the line needs upgrading to deliver adiquet service and if internal wiring of my doing causing the fault. I have no internal wiring as well just adsl cable from master socket to routers ive tested.
Im worried I will be charged a fee for no fault found and to be landed with £65 bill an still suffer this meltdown at peak times will be like a slap to the face with a large trout but think ther has to be some kind of issue somewhere !. I really dont know which way to turn.
I read that talktalk promise never to slow down peak times an yet I read to expect some kinds of lowering of speed peak times but to suffer a drop 3.90mbps to 0.70/0.40mbps is peak time meltdown.
I would just like some kind of advice before i commit to this engineer apointment yet not commiting means I paying line rental an for broadband service which is really not delivering unless i surf/ catcvh up with my programmes thro the night or during the day which is not possible.
I dont know if it worth mention but I just remember 10 yr ago an 8 yr ago everytime i transfered services from 1 provider to another their was issue with activating me services I remeber an engineer had to visit twice as after switch over I was unable to call out the engineer had to place a tracer box on my master socket an off he went to the exchange and was a while. On returning he said he had difficulty finding my line as in his words the line had been split due to low avalability of lines. On the 2nd occasion the engineer didnt visit me but a visit to the exchange was needed before my services resumed after i switche dprovided it just didnt seem straight forward for me that is why is sticks in my memeory banks. Just thought I would mention this in case it helps shine light to resolve this current issue
Please any help would be appreaciated

Your not one of us we wont help attitude is why the world is in the sorry mess it is declining into and Hmm at we are called BT but not part of BT open reach this that and the other....this is why despite all the advertising all the flyers in my door all the sales calls to which i pretend to be interested for so long waste your time then give the following reason to why i will never ever be with BT ever again for last 12 years. Before the monthly fee for internet went mainstream an long before Bband aprox 1999 very few company's offered a monthly tariff for dial up it was by main 1p a min to connect BT started a monthly tariff to compete with freeserve worldonline and after 6 mths suddenly announced it was to terminate the contracts of the heaviest users. Their was no reason just a letter or termination of services and most comically no telephone number for answers just an address to write which was the most Northern point of Scotland no doubt to head off disgruntled customers. Seems BT wanted peoples cash but for people not to use the service much.
Basically every time I get a call or knock on the door from BT they get laughed at I see things havnt changed now suffering the identity crisis with products. services and maintenance not knowing where its head feet an azz is.
that was 1999/2000
You were at it again in 2001
Are BT Openworld Set To Get Tough On Heavy ADSL Users? ... They have already written to heavy Satellite Broadband users telling them that if they dont stop using excessive bandwidth they will loose services .
I get a sense just how much they actually value customeres your money good just dont use us too much.
Or was that not BT but a branch off

Infinity Speed Drops

Hi all.
I sincerely wish that I had taken the time to read up on BT before moving my broadband services over. Unfortunately in my area the choice is rather limited and the offer of Infinity was, in principle, too good to be true.
I had my service installed on the 3rd of February and it was initially brilliant. I had been quoted 30.5mb down and 10mb up during the sign up process and received 37mb down and 6mb up upon installation. Downloads were blazing down at 4.5mb/s and I was over the moon.
Ever since the service has been nothing short of terrible. It appears that the IP address changed and ever since then my connection has fallen to an average of 1mb - 3mb. I struggle to download anything at all. I initially assumed that peak time traffic shaping was to blame but on investigation it appears BT limit only P2P traffic, of which I use none. I have found console updates, FreeBSD ISOs, and IPlayer streaming all affected.
I am aware that the joining instructions specify a ten day period of slow to no connectivity whilst the 'line settles'. As a user who has a good understanding of the technology I am at a loss as to what this means. Technology either works or does not work. I dont like the idea of a non-human piece of software deciding what I should be receiving. Further, i dont believe that I should be paying full price for a ten day period in which I am not getting the service level i have agreed upon. I regularly received a stable un-managed 4mb connection from SKY with consistant download speeds of 400k/s. On the rare instance I receive anywhere near the previous 37mb connection I have been overjoyed but unfortunately this has been rare.
Is the issue wider that the 'settling in' rubbish and what are my options for ditching BT and reverting to SKY based on the problems I have had?
Test results are posted below for info. I am going to contact the mods via the contact form for further advice.
These are the wired connection results over the last few days:
These are the results from Wifi
Any advice, support, or rays of hope would be enormously appreciated.
Kev.

Updated info for non-peak hours today.
Pingtest result looks excellent.
[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/56253108.png[/IMG][/URL]
This test took place at 1300HRS today (060212)
This test took place at 1511HRS today (060212)
This is the latest batch of speed results.
Here are some ping trace results
Trace carried out at 1350HRS on 06022012.
Tracing route to newswww.bbc.net.uk [212.58.244.58]
over a maximum of 30 hops:
1     7 ms     2 ms     3 ms BTHomeHub.home [192.168.1.2]
2    15 ms    15 ms    14 ms 217.32.144.64
3    31 ms    39 ms    30 ms 217.32.144.94
4    20 ms    20 ms    19 ms 213.120.181.42
5    21 ms    20 ms    20 ms 217.41.169.39
6    21 ms    20 ms    20 ms 217.41.169.107
7    20 ms    26 ms    20 ms acc1-10GigE-3-3-0.sf.21cn-ipp.bt.net [109.159.25
1.91]
8    29 ms    31 ms    31 ms core2-te-0-5-0-7.ilford.ukcore.bt.net [109.159.2
51.23]
9    27 ms    26 ms    26 ms peer2-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.142]
10    42 ms    30 ms    43 ms 194.74.65.42
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13    28 ms    27 ms    28 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14    28 ms    32 ms    27 ms 132.185.255.148
15    26 ms    26 ms    26 ms bbc-vip103.telhc.bbc.co.uk [212.58.244.58]
Trace complete.
Trace carried out at 1356HRS on 06022012.
C:\Users\admin>tracert eunews.usenetnow.net
Tracing route to eunews.usenetnow.net [178.22.82.43]
over a maximum of 30 hops:
1     3 ms     6 ms     7 ms BTHomeHub.home [192.168.1.2]
2    16 ms    14 ms    14 ms 217.32.144.64
3    18 ms    20 ms    19 ms 217.32.144.110
4    20 ms    20 ms    20 ms 213.120.181.34
5    21 ms    20 ms    20 ms 217.41.169.39
6    19 ms    21 ms    20 ms 217.41.169.107
7    19 ms    19 ms    19 ms acc1-10GigE-9-2-0.sf.21cn-ipp.bt.net [109.159.25
1.93]
8    26 ms    28 ms    27 ms core1-te0-5-0-7.ealing.ukcore.bt.net [109.159.25
1.21]
9    28 ms    29 ms    26 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.102]
10    27 ms    26 ms    26 ms manchester-nasaccess2-fe01.mdip.bt.net [195.99.1
25.66]
11    35 ms    34 ms    48 ms tge7-2.fr3.ams.llnw.net [69.28.171.93]
12    34 ms    39 ms    34 ms tge2-1.fr4.ams.llnw.net [69.28.172.114]
13    33 ms    33 ms    33 ms prolocation.telecity2.nl-ix.net [193.239.116.205
14   208 ms   206 ms   219 ms rc03-10g-12-rc04-10g-12.prolocation.net [94.228.
128.105]
15    86 ms    34 ms    34 ms 178.22.82.43
Trace complete.

BT Infinity speeds: Inconsistent and sluggish at t...

So we had fibre installed last week, great, everything was fine. The guy told us to do a speedtest after installing it, and this is what we got: http://speedtest.net/result/2755886052.png - perfect, exactly what we wanted. The next few days proved to be fine, the internet didn't drop out, speeds didn't fluctuate more than about 5mb below 75mb on the downstream (upload has never been slower than about 15.5mb since fibre). However, since Friday night and soon after, the internet speed has fluctuated dramatically.
At the moment, we seem to be seeing download speeds range from 10mb to 75mb, whats causing this? We did begin to recieve some drop out issues on Friday, but an engineer came out on Tuesday and fixed some problem with the wiring. Since then, it hasn't disconnected, but the speed has been unaffected by it. Doing a BT speed test just now, this was achieved: http://i.imgur.com/iiLIJjM.jpg, and this is what we get on speedtest.com: http://speedtest.net/result/2769310113.png Before anyone asks, yes, I did check that there was no traffic conjestion on the line (wireless was switched off and I made sure no one was downloading/streaming/uploading anything, myself included).
Now we were told to expect around 70mb, and before Friday, the internet seemed to deliver that with ease. If I were to download anything, I would get consistent speeds of about 9.3mb/s; wonderful. Unfortunately, at the moment, I can only get similar speeds in the mornings. This was a speedtest from earlier this morning: http://www.speedtest.net/result/2768168225.png I think the problem may lie with possible peak times? Which I think is very unacceptable considering what we're paying for, and a lot of the time right now we're not even getting the minimum 1/3 of the estimated speed. Which in this case would be around 25mb.
I also understand that we're still under the 10 day stability period, I'm just concerned that our speed is being hindered somewhat. Oddly, it's only the downstream that is affected, the upstream and ping have been very consistent, and don't seem to fluctutate at all. Now of course the internet is going to fluctuate when people use it, and of course, when taking these speeds I did make sure there was minimal traffic (if not no traffic) on the line.
If someone could investigate this situation, I would be very thankful.
Thanks in advance,
Liz
Edit log: fixed one of the broken hyperlinks.

I have the same situation... however I think the issue is actually not your connection to the internet, but rather the contention on the Speedtest and BT Speedtest servers as the day progresses. (i.e. more and more people hitting them.)
We have 100/100 MB connection at work and we get the same degrading speed on Speedtest as the day progresses, i.e. we have no contention on our fixed line.
Some Speedtest servers are better than others of course...
My home Infinity can go from 310 down to 80 on the fastest Speedtest servers I use (Uno/Milton Keynes or Virgin Media Croydon) between 07:00 to 12:00+, so you are not alone.
The best thing to do is download big files from Adobe or Apple and check the actual speed, e.g. try before you by install files. These are on Akamai cached server clusters and so don't suffer from contention and you can see the real speed of your service.
Good luck
Be a first rate version of yourself, not a second rate version of someone else

I have been promised BT Infinity speeds over Coppe...

On 31/10 I went to BT website, entered my postcode to see what services I could get and ordered BT Infinity 2 (with £125 sainsbury voucher offer). upto 78mb speed Yay!
Was given an installation date of 11/11 with activation within 24hrs.
On the 4/11 I got a text saying the order was on hold as they were trying to contact the previous line owner,
who had moved out on the 31st, having sold the house to me.
I phoned BT and explained to them that the previous owner no longer lived there, and that they had disconnected the telephone line anyway. I was assured the order would progress and the hub would be delivered on the 11/11.
Came home on 11/11 expecting to find a parcel with the hub, but nothing so left it till the next eve and still nothing.
Phoned again and told that the order management team would give me a call back in the next 24hrs.
On the 13/11 (eve) I got a phone call from order management team telling me my service would be connected on the 19/11.
I said this was unacceptable & in breach of agreed contract, but they wouldnt budge.
Asked to speak to someone higher up and passed to another lady, who kept calling me Colin. (my surname is Collins).
She said they were still waiting to talk to the previous line owner to take it over, so i repeated that the line was dead and the owner had moved out 13 days earlier.
Again, i asked to speak to someone higher up and was promised that the service would be set up today (14/11) and activated on Monday. I asked about the Hub and was told this would be delivered 'next week'.
By this time I was so frustrated I contemplated cancelling the whole order and seeing what other ISPs were in the area.
To my shock, I found the fastest speed available to the village I leave in was 17mb as there is no fibre optic!
I checked my BT order status this morning, to find that the BT home Hub 5 has been dispatched, so I phoned and asked to speak to their technical engineers to see how I can connect a LAN port to a copper telephone line!
I was passed yet again to the order management team, who told me my order had been cancelled as they couldn't provision a port at my local exchange, but the broadband team were preparing the connection for the 18/11.
I said I was not surprised as there is no fibre optic in the area. The lady suggested she ran a line check which I said was probably a good idea.
She came back and said there is no fibre optic to my address, only copper telephone line. Yay!! progress!
She said she will pass this info to the expert team and organise for an engineer to test the line and may require an engineer for installation.
She then promised that I would still get BT Infinity speed that I ordered, so i said can I have that in writing which she emailed me and texted me.
So lets see what happens next week. I am not holding my breath!

wilthewiz wrote:
Don't cancel, make them provide what they're contracted to provide
How could they do that if there's no fibre optic cable to his street cabinet?
Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour.

Re: Slow Speed During Prime Time

I moved to a property connected to the Leith Exchange from the Newington one. Since then I have noticed a considerable deterioration in my download speed. Netflix will often be very pixelated and other video steaming will take a while to buffer.
This is inconsistent but does seem to struggle more at peak times.

Which part of the log is it you are after? It goes back for as far as I can see but the last few lines are:
20:47:10, 06 Jun. (603780.980000) Wire Lan Port 2 up
20:47:08, 06 Jun. (603779.000000) Lease for IP 192.168.1.82 renewed by host Apple-TV (MAC 18:ee:69:0b:16:a9). Lease duration: 1440 min
20:47:08, 06 Jun. (603779.000000) Device connected: Hostname: Apple-TV IP: 192.168.1.82 MAC: 18:ee:69:0b:16:a9 Lease time: 1440 min. Link rate: 100.0 Mbps
20:47:08, 06 Jun. (603778.930000) Lease requested
20:47:08, 06 Jun. (603778.560000) Device disconnected: Hostname: Apple-TV IP: 192.168.1.82 MAC: 18:ee:69:0b:16:a9
20:47:07, 06 Jun. (603777.970000) Wire Lan Port 2 down
20:45:58, 06 Jun. (603708.570000) Wire Lan Port 2 up
Results from the speedtest:
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
5.32 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.32 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.16 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.86 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.86Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
I'm not sure about the socket, there is the main socket in the cupboard in the hallway with the option to send it anywhere in the property by connecting it to the corresponding socket. See photo:
http://imgur.com/VVWXqur
I cannot connect directly to this socket as their is no power in the cupboard (helpful!). In the living room there is just a normal faceplate where I then have the filter connected then the broadband.
I also do not have a landline to do the quiet line test with.

Any ideas, slow speed at peak, 3 engineer visits a...

So I switched to BT in July in order to get BT sports free and broadband half price (there is a recession remember lol)
Anyway I never had any speed issues with my old ISP and at the start of Nov my exchange was upgraded to ADSL2+, now at peak times and only peak times my speed drops to 1.5-3mbps, outwith peak times I get the full 18mbps.
I've had 3x engineer visits since mid-December and still the issue persists, they say the sync speed is fine but the through put is the issue. They test everything and then call the people they call (whoever these people are). The 2st guy said my SNR was at 3 when it should be 6 and got this reset but it wasn't done correctly, so when he came back today he called the "Boffins" as he calls them and got it changed, he asked them about the speed through put issue and the "Boffin" said I should be getting the full 18mbps. The only thing the Boffin could think of is that to get me taken off the BT Hotspot list as this could cause the issue....I don't see how as I stay in a small town but I've removed myself from the list on the Fon website.
The Tech helpline and Tier 2 support people as no good to man nor beasts and I've spoken to them on numerous occasions without success and also logged a complaint.
I do see hoe being removed from the hotspot list will resolve this issue but anyone got any ideas....as no one else does!!!

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Infinity speeds at peak time

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