Infinity Upgrade leads to Lower Download Profile

I have been on Infinity for almost a year and after numerous problems in the early days with several engineer visits required to increase my profile, it's been very solid 37/10 for the last 6 months, so very happy. I ordered the upgrade on Thursday due for completion yesterday and low an behold my profile has changed ------ but lower 33.88/20. i have just spent the last 1/2 hour on the phone to be told that it should increase over the next 10 days. Is this correct as I have my doubts! 

What was your expected speed when you ordered the regrade?
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