Infinity works well but no phone
I had Infinity installed to day with no problems by a helpful engineer. Trouble is I now have no phone, it seems to have been disconected from old supplier and not started with BT. I called and reported this but now Im told I have to wait for an engineer to come, I cant stay in another day, I'm carer to 2 elderly disabled people then im on holiday for a week, it seems that I will have to manage despite being on call for 2 days.
Is this right! Surely if it hasnt been connected properly it should be fixed. I dont believe there is any problem in the house, it just seems to have been disconected! Surely that doesnt need to have an engeneer come to the house.
I have struggled for ages with poor broadband dreading this. Plus is the broad band workd well, shame my blind man cant email me though!
Cariad
Hi Cariad
Sorry to hear this has happened after your engineer visit to install Infinity.
I can have this looked into for you. Send us an email using the contact us form in my profile.
You can find the web address for this form in the section 'about me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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