Infinty 1 estimated speed nowhere near reality

Recently "upgraded" to Infinity 1 with download speed estimated at beteen 22Mb & 32Mb.
Actual speed between 4.5MB and 5MB. This is maximum we will get as advised by engineer on site visit after enquiry.
Do I have grounds to request a reduction in charge as this really isn't that much better than standard BB.
Okay, I live 1.5 miles from the cabinet but surely the estimated speeds should be a bit more accurate.

Take a look at my recent saga with an 'upgrade' to Infinity that not only didn't deliver the promised 13Mbps but was actually slower than the exisiting ADSL installation. I have been promised a contract termination & full refund after a number of weeks some toing & froing plus an engineer visiting & confirming what I had complained about on the day of installation.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/New-Infinity-installation-is-slower-than-AD...
I had one idiotic response from BT customer support that 5Mbps was 'acceptable' - not to me it wasn't - not when I had been promised faster. I really hope that OFCOM is finally getting tough with ISPs over-promising & under-delivering. When you sign up there should be a guaranteed speed that is in the contract & if that is not achieved then it would be grounds for termination. As it is all the weael words about 'up to xxMbps' mean 'guaranteed never to exceed xxMbps'. It's like promising a salary of 'up to £100K' then paying only £20K.

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Installed but speed nowhere near what was estimate...

Hi
Had infinity option 2 installed this morning engineer on time so good in that sense. However the estimated speed quote was 62mb down 17 up. However I am only actually getting 24mb down. It's a bug difference from what was quoted, I am about 200-250m from the cabinet.
Not sure what could be te issue

1. Best Effort Test: -provides background information. Download Speed 17.87 Mbps 0 Mbps 77.44 Mbps Max Achievable Speed Download speedachieved during the test was - 17.87 Mbps For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps 2. Upstream Test: -provides background information. Upload Speed 8.46 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 8.46Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. this is the results i am getting on a wired connection

Random speeds, nowhere near ip profile.

As the title says we're getting completely random speeds, mainly at peak time, but not always. We could either get 8mb or a decent 65mb.
I've called support 3 times in total, first 2 times were apparently a fault at the exchange that were "sorted" lol, the last i was told they'll send an engineer which will cost £99 if they find a fault in the house which seems unlikely when we've achieved full speed.
The latest speedtest using bt whole sale -
Things i've tried so far, aside from calling BT "support": http://i41.tinypic.com/5wfqdj.png
Speedtest results are laughable, 15-20mb..
Plugged in via modem with the homehub
Trying different ethernet ports
Trying a very good spare router i have instead
Rebooting the Homehub(as advised by support)
Rebooting Mode(as advised by support)
Different Ethernet cables
Different speedtest mirrors just incase the ones i use were overloaded
When we first had Bt infinity installed we were on a stable 74mb for about 3 days, no disconections at all, no issues. Then it dropped to 66mb, fair enough not a big deal it's still ok but then it just went down hill to the point where i'd sooner be on ADSL for download stability. Upload normally sticks around the 17mb mark, but since rebooting the router/modem it's just gotten worse.
This is basically my last attempt at getting what we pay for, i heard it's a good idea to post on the forums or possible email an admin or something.
thanks for any help

Travelusa wrote:
same here was getting great speeds
last few days naff speeds
results now
is this the norm give you great speed to start off then turn it down.
upload has always been great
it is the download that has dropped
Best Effort Test: -provides background information.
Download Speed
45.04 Mbps
0 Mbps
77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 45.04 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
15.81 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
I was very interested to see your upload throughput on the sync rate of 20 Mbps. I have only had Infinity Option 2 since February 28th and have never got an upload throughput higher than 10 Mbps on a sync rate of 20 Mbps. I have complained to BT Retail and they have sent me a "deadlock letter" about my upstream throughput so I am currently discussing this with the Ombudsman.
Infinidim
Megadodo Publications
Ursa Minor Beta
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Upload speed nowhere near promised speed!

So I've got BT infinity 2 30mb/s. True, my download speed is 30mb/s. But my upload is 0.5mb/s. This is the same as my old internet which was 1mb/s. It hasn't changed! This is important as I host servers.
Solved!
Go to Solution.

legitimise_sailing wrote:
Presumably you want a higher upload? Can you find out your IP profile by running http://speedtest.btwholesale.com and doing the further diagnostics?
Are you using the Homehub? You could try bypassing that by setting up a PPPOE connection from your PC direct to the modem and seeing if your upload improves.
EwanC945 it would be very helpful for all of us if you could post the information that you get from the above speed testing system.
You are seeing an issue that a number of us have seen. I moved from standard BT Broadband up to Infinity with a Home Hub 3 and had a similiar issue - I was getting half of the throughput that I was expection and they had sent in the offer / contract letter. I had a major arguement with BT Retail but in the end I solved it It did seem to be an issue with the Home Hub 3 not getting the correct parameters from the FTTC based equipment.
Infinidim
Megadodo Publications
Ursa Minor Beta
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Broadband nowhere near estimated speed

Hi.
My estimated download speed is approx 17Mb (14.5Mb-19Mb Estimated download speed range), however for the last 6 months I've only ever been getting less than 10Mb. Its nowhere near what it used to be.
ADSL status as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 18:59:59
Downstream:
12.31 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
13.4 dB / 6.6 dB
Line attenuation (Down/Up):
18.9 dB / 10.4 dB
Output power (Down/Up):
20.4 dBm / 11.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
45145 / 55
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
48640 / 15
Error Seconds (Local/Remote):
3223 / 18
BT wholesale performance test:
Download speedachieved during the test was - 11.09 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.12 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.91 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
My line is usually quite stable although I've had to reboot my HH3 twice over the last week.
Do you think there is a problem with my profile at all?
Also my latency type used to be "Interleaved" and now it is "Fast".
Cheers.

Thanks. I filled out the form, so will wait for the mods to contact me. For reference, here are the latest home hub stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
10 days, 13:00:14
Downstream:
12.31 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.0 dB / 6.5 dB
Line attenuation (Down/Up):
18.9 dB / 10.4 dB
Output power (Down/Up):
20.4 dBm / 11.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
313130 / 116
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
326171 / 45
Error Seconds (Local/Remote):
20814 / 68

Nowhere near expected speed?

Hi, I've just switched to BT and the 10 days settling in time has passed but I have a slow connection to what I was expecting, my estimated speed was 7-8Mbps which I why I switched to BT, I've ran the speed test and got a download speed of 1.58Mbps (wired and wireless) I'm connected to the master socket (only one) and I've copied below the router line status which is showing a speed what I was expecting, any ideas guys
Thanks in advance
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:21:36
Downstream:
7.938 Mbps
Upstream:
448 Kbps

FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.76 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.76 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:43:32
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
13.5 dB / 25.0 dB
Line attenuation (Down/Up):
9.7 dB / 4.5 dB
Output power (Down/Up):
16.0 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 1
CRC Events (Down/Up):
26 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
23 / 0
Error Seconds (Local/Remote):
26 / 1
Hide details

BT Infinity, estimated speed?

Hi, (I don't have infinity, it sayd dec 31 on checker) what I was wondering was. On the checker it estimates that I will get speeds of around 50meg. What I wanted to know, is there a possibility that this could be 20meg? 30meg? 40meg? If it was a STEADY 20 meg after the 10 day period would this be fine? Or could there be a fault? If I never receive over 20meg could this indicate a fault? If it was like 20/22 this probablly would but if it was something like 20/4-8 could this indicate a fault or in some cases, is the estimated speed wrong?

Ectophile wrote:
The absolute minimum for Infinity is about 15M; anything below that is definitely a fault.
Otherwise, the estimate is only an estimate, but you should get something close to it. The type and condition of the line between your home at the cabinet can affect the speed, and this may not be detectable by the estimation system.
I don't think there's any simple formula that says what speed is good and what is a fault.
They should add estimations like on the ADSL, your connection shouldn't be less than X and cannot achieve greater than X. I also believe you can tell wheather your connection will be near from the ADSL due to the type of cable to your house, like if you achieve over the estimated speed on ADSL you will more than likely hit your estimate for Infinity.
As my estimate on ADSL was 2mbps, I achieved 3Mbps which shows that there is good cabling to my house I would imagine. On top of that my estimate for Infinity is 26.3 and I'm getting 12 which is unacceptable.
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No increase in estimated speed

I'm looking at getting infinity but was suprised to find there was no increase in estimated speeds between infinity and infinity 2 is this often the case? The estimated speed is 30mb/s for both.

I understand about distance to cabinet and line quality. However and maybe this is where I'm going wrong, the same thing affected ADSL speeds (although this was distance to exchange). I expected that if the connection "lost" 25% of the speed because of distance and line quality then it would still only lose 25% of speed if you increased the maximum. Again just like ADSL you lost a certain % the long your line was.

Broadband speed half of estimated speed

Hi,
Moved into a property 6 months ago and signed up to BT's Phone, Broadband and Vision services. The rated speedrange at the premises is 3 - 8Mb, with an estimated speed of 5.5. Since the line was installed I have never achieved a speed over 3mb and is usually in the region of 2.5Mb. Now whilst this is ok based on the range quoted, it does not sit well with a BT Vision service as when an on demand service is being used web use is severely limited.
Before I complain to BT that the service is not fit for purpose, I would like to confirm if my line can actually achieve anything better to avoid the BT Vision QoS hogging the bandwidth.
I have spoken to BT first line support 3 times now and they have escalated the issue to Wholesale Services/Local exchange, which has not had any affect.
The premises has been fully rewired by a previous owner who has installed a phone socket in every room. They have removed the BT Master socket, but every socket appears to be a LJU2 socket.
The wiring appears to be ok
I have performed a speed test directly to the socket closest the line entry point and this does not have a material impact. however, as this is not a BT socket, I have not been able to test it free of the other extensions as I do not want to disturb the terminal pins.
I have tested with several different filters
I have tested with separate wireless routers, an older D-Link and current Netgear NDNG3300
Lastly, Broadband is terminated when a phone call is received or a call is made.
Given the last point, there may well be an issue internally, but before I purchased a punch down tool to test the master independently I wanted to see if there was any reason for the poor performance of the line.
Any help would be appreciated.
Solved!
Go to Solution.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters and

Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters and I was wondering if anyone had knowledge of this?

jslack73,
Thank you so much for those details. I do see that the area should have pretty good coverage. Since you have been at home have you been able to remove the sim card for a good 10-15 seconds http://vz.to/1ys6Uj0? Also, please try resetting the network settings on the phone. You can do that by going into Settings, General, Reset, and Reset Network Settings. After this is complete you would need to re-add in your wi-fi passwords. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

Nowhere near speed estimated when applied for?

Hi I had infinity fitted yesterday,when i applied on line it stated that the line speed would be capable of 42meg,as of yesterday it was reading 20meg,I know that there is 3 days to let the line settle but it seems that it it is a very large difference between the two speeds! Will the line come upto the 36meg that the engineer said the line would be capable of,im about 150m from the green box at the end of my street.
help please!!!
Solved!
Go to Solution.

On the second day you will normally see the highest speed your line can achieve, over the next few days it will lower it and get an error report then after the 10 days it will put you on a realistic IP profile from the data collected over the 10 days.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Airport Express with Time Capsule - Nowhere near 802.11n speeds!

I currently have a Time Capsule set up in bridge mode, giving me a wired+wireless network off my Belkin modem. I just bought an Airport Express to serve as a wireless bridge (to connect my wired PC to the network) but transferring files across the APE-TC connection goes at a woefully slow 3-4MB/s! (When I connect my 802.11n laptop to the TC directly via wireless, it was 3-4x faster.)
This problem happens whether the TC is set to either create a second discrete 5GHz network or not. I noticed that if I run this separate 5GHz network, and I connect the APE to the 2.4GHz one manually, the transfer speed slows to 1-2MB/s.
How do I get it to go faster? The APE and TC are only about 5m apart (+ 1 wall).

Welcome to the discussions!
+What to do?+
The iPhone does tend to remember the router that it is originally connected to.
If you plan to use the iPhone most of the time when you are in proximity of the AirPort Express, I suggest that you delete the current WiFi connection on the iPhone, restart the device, locate it near the AirPort Express, and set up a new connection to your network.
Works for me. May or may not work for you.

Live Near to The Exchange but Nowhere near BT Spee...

Hi,
We live quite near the exchange in our village but are stuggling to get a good speed. The best speed we've achieved to date is 3.2Mb/s but recently it's dropped to 1.6Mb/s. Any ideas based on the info below?
BT Speed Checker, Note that If I go into the test socket the range increases to approximately 8Mb/s but actual speed remains at 1.6Mb/s
IP Profile for your line is - 1750 Kbps
Download speedachieved during the test was - 1663 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
These are the stats from my router page, does the output power look too low?
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:55:28
Downstream
2,144 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
6.0 dB / 14.0 dB
Line attenuation (Down/Up)
16.8 dB / 10.0 dB
Output power (Down/Up)
3.2 dBm / 1.2 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 1
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1
Solved!
Go to Solution.

Based on the reply from gouledw above we had a closer look at the socket connection. Initiall we were suprised that there were so many connections and after a bit of tugging we pulled out the monster in the attached photo.
The router stats are now the following, any way to speed up the speed refresh and get onto a faster IP profile?
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:13:32
Downstream
8,096 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
6.3 dB / 24.0 dB
Line attenuation (Down/Up)
16.6 dB / 10.0 dB
Output power (Down/Up)
12.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 4
CRC Errors (Down/Up)
62 / 4
HEC Errors (Down/Up)
222 / 4
Error Seconds (Local/Remote)
29 / 4

Performance and Speed are near Abyssmal.

I have no idea, however, as of late, my MBP has been going through periods where everything slows down significantly. The loading wheel comes up and I can't so much as click on anything... or even enlarge icons in my dock. Everything just comes to a grinding halt.
I have Adobe Photoshop CS3 installed. I realize this may be a huge resource hog, however, when I first got the program back in August, it ran fine. I could even have, say, Safari, Illustrator, PS, and maybe Adium open all at the same time and the computer's performance only changed.. minimally? If that.
Now, it may be the source of alot of my problems. But I don't know!
Also: My hard drive is partitioned without a second OS. It was a goof on the part of the hardware and I have yet to fix it because I have no backup media.
I'm just outlining possible reasons. I do not think that any one of these problems are hurting me but I can't say for certain.
Any possible solutions? Thoughts? I'm just getting really concerned. I'm running off 1 Gig of RAM, but I am familiar with many computers (iMacs, in particular) that are phenomenal at 1 Gig with multiple programs open. It just doesn't make sense.

How much free space do you have on your HD?
Look at these links
52 Ways to Speed Up OS X
http://www.imafish.co.uk/articles/post/articles/130/52-ways-to-speed-up os-x/
Tuning Mac OS X Performance
http://www.thexlab.com/faqs/performance.html
11 Ways to Optimize Your Mac's Performance
http://lowendmac.com/eubanks/07/0312.html
The Top 7 Free Utilities To Maintain A Mac.
http://mac360.com/index.php/mac360/comments/thetop_7_free_utilities_to_maintain_amac/
Mac OS X: System maintenance
http://discussions.apple.com/thread.jspa?messageID=607640
 Cheers, Tom

Phone jack nowhere near where I want to place the gateway

I recently received a wireless gateway to replace my modem and router. I have the triple play. I do not have a phone jack anywhere near where I want to place the wireless gateway for Internet access. I currently have the modem for the phone in the garage and my Internet modem/router in the living room. I do not have a phone jack near it. I am under the impression that if I activate the wireless gateway without using the phone port, it will inactivate my current phone modem and I will lose my phone service. HELP

They should be able to keep the one in the garage for the phone active, and use the new gateway for just internet.
I have several customers with one device for the phone and one more for internet only.
Keep track of the serial numbers of both devices to make sure the right ones are provisioned for the right services.

Infinty 1 estimated speed nowhere near reality

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