Info Space creation error on top of .unx

Hi All,
Version of SAP BO Explorer installed in our machine is 4.0 SP2.
BI Platform version is 4.0 SP5.
Issue 1:
While trying to create Information Space out of .unx, getting the below error:
Failed to retrieve the data source details.
The creation of the data source object tree failed.
No issue in Info Space creation when using Excel as the source.
Issue 2:
When trying to use the Personalize option, getting only Partial results.
Can anyone suggest me on the above 2 issues?
Thanks & Regards,
Muthulakshmi R

Hi H,
Thanks for your prompt reply!
Updated Explorer to SP5.
Now, the screen goes black after providing the login credentials.
In some machines, able to view the screen.
But, the option to create Info Space is greyed out.
Also, once i click on Manage Spaces, the page is getting loaded for sometime finally ends up with the below error:
Failed to retrieve the data source list.
Request timed out
Any suggestions please.
Regards,
Muthulakshmi Ramanathan

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    ________________________________________________CODE___________________________________________________________________
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    --RETURN;
    END IF;
    END IF;
    END IF;
    COMMIT;
    EXCEPTION
    when others then
    dbms_output.put_line('Error ' || sqlerrm);
    END;
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    Yash.

    Hi There,
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