Infopackage red in process chain but green in monitor

With our system (BW30B, patch14, W2K, Oracle 9.2.0.5) we are having some issues with some infopackages which are included in a process chain.
In the process chain, the status is red with the following error messages: "Processing in Warehouse timed out; processing steps mising", "<DS:DE.RSCALLER>Caller  is still missing." but the data was loaded properly --> if I open the monitor status for that infopackage, the status is green (and I confirm that data was properly loaded).
But, this is a problem as it screws up the process chain. I did not find a fix after seaching OSS notes, but the note #766712 seems close to our issue - I tried to apply it but it did not work. In the note, it's recommended to turn on a higher enqueue time --> could you please help me on how to do it? I checked everywhere and did not find the menu option to do it.
Any help appreciated
Thanks
Ioan

Thanks Roberto
I do not think it is related to this setting (it's now set to 30000, which is 3H) - the data properly ended loading before.
When I change the status manually in the monitor, it is reflected in the process chain - but this happens every night, so I have to turn them green manualy every morning ...
The note is 766721 (and not 766712)
Thanks in advance for any help
Ioan

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