Information broadcasting in 2004s for pdf and HTML format throws error

hi experts,
I am broadcasting via e-mail, when i use output format as MHTML or XML it works fine, when i change the output format to pdf or html (as zip file) i get the following errors
For PDF
-->Settings ZTEST1 were started from the BEx Broadcaster 
 -->Processing for user BSHKSC, language EN 
 -->Processing setting ZTEST1
 Error: com.sap.ip.bi.base.exception.BIBaseRuntimeException
 Error occurred during processing of framework class
 CL_RSRD_PRODUCER_PRECALC, type PROD
FOR HTML
-->Settings ZTEST1 were started from the BEx Broadcaster
 -->Processing for user BSHKSC, language EN 
 -->Processing setting ZTEST1
 Web template 0BROADCAST_INDEX_PAGE could not be intstantiated
 Error occurred during processing of framework class
 CL_RSRD_PRODUCER_PRECALC, type PROD
Anyhelp will be really appreciated

Hi Guus,
We are not using the new authorizations we are still on 3.5 authorization and we tried for an user with SAP_ALL, SAP_NEW authorization , so i am not sure if this is an authorization problem.
We have a new issue on hand, initially i was able to broadcast thru xml,mhtml, xml formats, yesterday our portal was down, when the portal was brought up, i found that even the ones that were working were now throwing an error.
I spoke with the basis person, and he told me user mappings were lost, but even after restoring the user mapping were restored we still have the problem.
If this error is caused by lack of new authorization, atleast we know what we are dealing with, but for now iam not sure if this error is due to authorization or some settings on the web server side.
Message was edited by:
shiva k

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