Information on upgrade path for Oracle CRM 11.5.10.2 to Release 12

Hi,
We are on Oracle EBS 11.5.10.2
I want to know how to upgrade Oracle CRM from 11.5.10.2 to Release 12. I have gone through Metalink note# 1081433.1 which states how to apply Oracle Customer Relationship Management Release 12.1.3 (R12.CC_PF.B.DELTA.3) which can be done only on existing R12.1 environment.
But unable to find any document or information on upgrade from 11 to R12. Please help me with the information and which path is available to upgrade CRM.
Thanks a lot.

This forum is for the Oracle CRM On Demand product. Please post your question on the correct forum.

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