Information regarding knowledge management

HI All
can anyone send me the basic documents/examples related to knowledge management
thanks in advancd

Hi,
You can see the KM documentation at SAP Library and also KMC Forums, KMC Wikis, KMC Blogs, KM Community.
These links are from SAP Library:
1. KM Admin overall     http://help.sap.com/saphelp_nw70/helpdata/en/4c/9d953fc405330ee10000000a114084/frameset.htm
1.1. Initial Configuration for KM     http://help.sap.com/saphelp_nw70/helpdata/en/30/a12ddeea29534eaa33c67fefed3504/frameset.htm
1.2. System Configuration for KM (overall)     http://help.sap.com/saphelp_nw70/helpdata/en/be/d71e3e9cbfa20ae10000000a114084/frameset.htm
1.2.1. Content Management Configuration (Repositories, Repository Managers, Repository Filters, Repository services, global services, Utilities, UI)     http://help.sap.com/saphelp_nw70/helpdata/en/69/d96b7aa84611d5993600508b6b8b11/frameset.htm
1.2.2. Reports      http://help.sap.com/saphelp_nw70/helpdata/en/07/dad131443b314988eeece94506f861/frameset.htm
1.2.3. Index Adinistration     http://help.sap.com/saphelp_nw70/helpdata/en/73/66c08dacf611d5993700508b6b8b11/frameset.htm
1.2.4 Taxonomies     http://help.sap.com/saphelp_nw70/helpdata/en/bf/a17a3cd15211d6b2c700508b6b8a93/frameset.htm
1.3 Monitoring, Logging and Tracing in KM     http://help.sap.com/saphelp_nw70/helpdata/en/2f/d61e3e9cbfa20ae10000000a114084/frameset.htm
1.4 Content Administration (Roles, iView Templates, Permissions iview, Reports)     http://help.sap.com/saphelp_nw70/helpdata/en/8d/4c523ec744d947e10000000a114084/frameset.htm
1.4.1 Content Managers documentation     http://help.sap.com/saphelp_nw70/helpdata/en/46/8877c994800e9ce10000000a155369/frameset.htm
KM Security     http://help.sap.com/saphelp_nw70/helpdata/EN/0c/790e408230c442e10000000a1550b0/frameset.htm
KM Dev rel. docu (KM API, Concepts, Architecture, Core development, Bus. Logic)     http://help.sap.com/saphelp_nw70/helpdata/en/42/631a15c81f0bcce10000000a114cbd/frameset.htm
KM User docu (Functions:Searching,Ratings,Reviews,Feedback,Notifications)     http://help.sap.com/saphelp_nw70/helpdata/en/48/1be442d8dd5804e10000000a155106/frameset.htm
     http://help.sap.com/saphelp_nw70/helpdata/en/43/ce3a90010f01b4e10000000a11466f/frameset.htm
Hope these links will be helpful for you.
Regards,
Lubi

Similar Messages

Regarding Knowledge Management

Hi,
I have experience in Enterprise Portal, but I am totally new to Knowledge Management.I want start learning Knowledge Management.
I want to know how do i start of with it.
What softwares do I need to install, I assume it is Netweaver Developer studio.
What plugins do I need for KM ?
Where do I get these plugins from ?
Thanks in advance.
Regards,
Vivek

Hi Vivek,
if you are on NW04, the IDE is NetWeaver Developer Studio, the plugins are plugged in
For EP6 SP2 the situation differs. But when you ask for NWDS, I think you are on NW04?!
As a starting point for developing, take https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/knowledge management and collaboration developers guide.html and https://www.sdn.sap.com/sdn/developerareas/km.sdn?page=KM_codesamples.htm
Hope it helps
Detlev

Knowledge Managament and SAP HR Documents

Hi all,
I have a requirement regarding Knowledge Management and the module SAP HR.
I need to figure out a way of seeing documents generated in SAP HR, using Knowledge Management in our Portal.
I did some research, and I think we can use DMS as a content server, then, using KPRO we connect the DMS to KM.
I need to know, if this approach is valid .... or if there is another way of doing this.
Thanks in advance.
Cheers,
Andres.

Dear Biroj,
Thanks for your answer ....
It gave me a good direction for our requirement ....
Anyways, I also found that DMS is not fully compatible with SAP HR. Did you find any problem when you where implementing this requirement?
As I said before, the main idea is to see SAP HR documents in KM, for example, information of the employees, etc.
The points have been given.
Cheers,
Andres.

Explanation of Knowledge Management, Content Management...

Hi guys,
I'd like to get some information about Knowledge Management, Content management and their relationship to the Enterprise Portal.. How it can be used in the EP, whether it can work independently... Everything about it..
COuld you send pls some links? I couldn't find any useful ones...
Thanx in advance!
Peter
p.s. Points are guaranteed

Hi
These links may be useful
http://help.sap.com/saphelp_crm30/helpdata/en/4f/21f738121e2d32e10000000a11405a/frameset.htm
http://help.sap.com/saphelp_ep60sp0/helpdata/en/4a/725b3bad64474ee10000000a114084/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/4c/9d953fc405330ee10000000a114084/content.htm
Regards
Sai
Message was edited by: Karsten Hohage

Knowledge management in SAP CRM 7.0

Hi Experts,
Please explain how knowledge management is related to SAP CRM.
Thanks in advance
Prajith P

HI experts,
please provide information of knowledge managament in E-service.
Thanks in advance
Prajith P

How to create a custom folder under Knowledge Management in Home Page

Hi,
We have a SAP provided standard Home Page and it has a Workset/page called Knowledge Management.
Under that we have the folders called Favorites, Public Documents, Personal Documents etc.,
How can i create a new custom folder , say HR in that so that i can upload the HR related documents and that will be visible under Knowledge Management for all users.
What ever the folder we are creating under the Content Management is not visible in the Knowledge Management workset provided by the SAP.
Please let me know the step by step procedure of adding a folder under Knowledge Mangement Workset.
Thanks and Regards,
Sekar

Hi Sekhar,
You can store all your HR related documents in KM content.
Path is Content Administrator -> KM content
You find so many folders like documents etc... All these are KM repositories.
If you want to create a folder in the repository, you need to create a KM repository and it needs to be activated.
For creating custom KM repository check the below thread.
You can create your own repository with your desired name.
Go to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Repository Managers -> CM Repository
Otherwise you can create a folder in root->documents. Say
HR.
In that HR you can store all the documents.
To display these documents in portal iview, you have to created a KM Navigation iview and set the property 'path to document' as /documents/HR
It will display all the documents in that iview.
There are so many templates related to displaying KM content.
Search in SDN for more information.
Hope that helps.
Raghu

Reg Link to Knowledge Management in Java system

Hello All,
Kindly let me know if this is possible.If so pls give some hints on the same.
We have a system for maintaining documents and related information in Java.
The requirement is that..
1. When we upload a document using the interface in the java system, the document should be stored in SAP Knowledge Management (EP) - ie the filesystem of Enterprise Portal Server.
2. When the user comes back, a link needs to be provided in the Java system interface to access the document stored in KM.
3. To provide a search facility in the java system to search for the document stored in KM.
Your help would be very much appreciated..
Regards,
venkat.

Hi Venkat,
the answers to your questions directly depend on the features your java app provides. Can you access WebDAV? This would be the easiest way.
If not and the app is self made, just have a look at Tomcat Servlet Engine, which comes with a WebDAV example implementation.
Alternatively you can store your files via shared folder in a file repository accessed by KM. This way you will loose the ability to work with meta data, but it's easier to implement. Take a look at these blogs:
https://weblogs.sdn.sap.com/pub/wlg/2541
https://weblogs.sdn.sap.com/pub/wlg/2571
https://weblogs.sdn.sap.com/pub/wlg/3500
To get a link to your documents, just use standard KM servlet. If you have problems with this, please come back and I'll help.
HTH,
Carsten

Date format in SAP Knowledge management

Hi Friends,
Is there an option to change the Date format in SAP Knowledge management. I want to change the date format from MM/DD/YY to DD/MM/YY for the created and modified date for a document in KM.
Found below information in help.sap. I searched in KM configuration -> Global Service for the setting. But I am not sure how or where to cheange it.
Date and Time Specification for Properties - Knowledge Management - SAP Library
Can you any one help me with this.
Netweaver version is 7.00 SP24.
Thank you in advance.
Thank you
~Kamesh~

Hello Kamesh,
if you look at the SAP Help link, you see that it is a part of the "Property Metadata Service" (the point one level up). There you see, where you can find the service itself in the portal and if you look at the "Related Areas" you should find "Property Metadata" (at least I do in my 7.31 portal ).
From there the link you found yourself should guide you well to do the changes you wish.
Regards,
Steffi.

Content Server & Knowledge Management

Hi,
I am new to the concept of content server & Knowledge management in CRM.
Cotent server is already installed and I want to configure content server in CRM 7.0. I found some documents on service.sap.com but that describes the configuration of knowledge management.
Can you guys , please let me know, how to configure content server in CRM or any links describing the same would be really helpful.
Thanks,
Manoj

Hi Manoj,
When we are talking about content server & Knowledge management , we generally mean the TREX engine of KM.
As we know KM is a component of SAP Netweaveru2122. It is used for managing unstructured information.Search and Classification (TREX) allows you to configure secure communication between TREX and the application using TREX (for example, SAP Enterprise Portalor SAP Customer Relationship Management).
Hence we configure secure communication between TREX and the application using it (for example, SAP Enterprise Portal or SAP Customer Relationship Management.For achieving the same as u said once installation is done we take HTTPS connectivity or any other depending on client request. TREX is based on a client/server architecture.
http://help.sap.com/saphelp_nw04/helpdata/en/82/0034012008cd41a96d9968c0e8e845/content.htm
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=741535
Please check the above links.
Good Luck!
Regards,
Shaila.

Knowledge Management

Dear All,
We are using SAP ECC 5.0. We want to go for Employee Self Service implementaion. Following are my queries:
Can we implement Knowledge Management, Content Management & Document Management in SAP with EP?
Have any of you impelemented in your organization? How your organization is benefited by this?
What is the roadmap?
If you can provide me the complete details like implementation plan, cost incurred, objectives and time frame and hardware configurations etc it will be of great help to us.
Thanks N Regards
Anandasiva

Hi dude...yes you can very well implement CM / KM /DM on the portal itself.
You would need to see how the end users of the organisation are going to use the facilities offered by the IT team. If you end users are going to access it to the fullest possible extent then the ROI is pretty high. One of the key benefits of KM is a central repository for obtains business related information also linking of email will give you access to hay wired data in a stream lined fashion. Road map depends on the type of orgainsationj ur implementing the solution, as for me i did it with a logistics company and it was a good sucess...plan your roll outs and training in a mannar where the end users get time to famiarlise them self with the solution.
For costs you might make use of the planner which SAP has...and sizing tools....if you have more queries...then [email protected] is my id...ping me
P.S: Kindly assign points if your query is resolved, also close the question to assist other users narrow the search and find solutions

Knowledge Management Recommended Storage Approach (DB vs Network)?

We are starting a knowledge management initiative within sap portal and cannot find documentation that represents best practices on the actual storage approach. Our pilot project started with storing the documents within the database and it was painfully slow. Since then we have switched to a network storage approach and speed has increased greatly.
My main question is:
Is there a white paper or SAP recommended approach and a list of advantages/disadvantages for going one way or the other (Storing documents in the db vs network drive)
We would like to head down the right path before rolling this out and avoid having to switch direction a month or so down the road.
Thank you in advance for any assistance/feedback,
Todd Simon

> Hi Julian,
> Where are you getting your information from? Do
Can't comment on that
> Do you really want your database to store documents.
Yes. But if there are concerns to hold the actual content in the database, there's the DBFS mode to take care of that.
> How big is your database going to be? I don't know
> know any clients that are not using anything but
> FSDB.
Well, I'd advise not to.
Best regards, Julian

Siebel Integration with Lotus Knowledge Management Tool

Hi,
I am currently working on Siebel 8.1 and have a requirement to integrate it with Lotus Knowledge Management tool.
Does Oracle provide OOTB adapters for integration for Lotus KM just like Inquira?
Please let me know.
Regards.

Hi,
I am not able to find any information regarding integration of Lotus Knowlegde Management with Siebel.
Unless someone else in this forum has an answer, I recommend you to open a Service Request in support.oracle.com to confirm if such integration exists, and if not ask for a product enhancement request for this integration or request another solution that may be suitable. You can also contact IBM to verify if they have performed any validation using both products.
Thanks,
Wilson

Future of knowledge management development

Hi All,
I heard that there is a great future and demand for knowledge management development because only few resources are available in the market and we can expect more projects in the future in KM development.
Am i right and am i going in the right direction
Please show me the correct way
thanks
Bala

KM is a very broad term. Several kinds of systems can come under it. In fact all systems which can give knowledge to the user can be deemed as KM. So it has more to do with the output than with the technology or the technical development of that system. Still, KM in the current paradigm refers more to document management systems, easy retrieval and proper publishing of files are more heard of. Also, tacit information from text chats are attended to in these. Tools such MS Sharepoint, Documentum, SAPs own EP can be regarded as some of the tools used to implement KM. Certain definitions of KM include OLAP systems into it.
thanks
Bala

KPro vs Knowledge Management What is the difference ?

Hi All, I have read up on the ECM on this website, yet i don't really understand what is the difference between Knowledge Management and Knowledge Provider. Is it 2 different ways of implementing the same thing ?
If anyone can help with an example would be greatly appreciated. Thanks.

Hi,
Please find required difference
SAP Knowledge Provider(KPro)
=============================
The SAP Knowledge Provider (KPro) is a cross-application and media-neutral information
technology infrastructure within the R/3 Basis System. The modular structure and openness on
which KPro is based is reflected in its modular services and clearly defined interfaces. Its
extensive flexibility means that KPro can be used to process the widest variety of information
types within and relating to documents and document-like objects. For example, administration
and index data, as well as pure content.
Applications that use the SAP Knowledge Provider involve various end users, who in turn have
different requirements. There is therefore no universal interface for accessing KPro services
regarding the following points:
Specific knowledge management functions for end users
Specific terminology for describing the document-like objects within the context of the
individual application
Specific design of work process flows
Specific design of user interfaces
SAP Knowledge Management
=========================
With its Knowledge Management capabilities, SAP NetWeaveru2122 provides a central, role-specific point of entry to unstructured information from various data sources in the portal. This unstructured information can exist in different formats such as text documents, presentations, or HTML files. Workers in an organization can access information from different source such as file servers, their intranet, or the World Wide Web. A generic framework integrates these data sources and provides access to the information contained in them through the portal.
Knowledge Management functions support you in structuring information and making it available to the correct target audience. These functions include search, classification, and subscriptions (see below): You can use these functions on all content of integrated data sources, as long as the technical conditions are met.
Knowledge Management is a part of SAP Enterprise Portal. The entire functional scope and configuration of Knowledge Management are available in portal iViews.
Functions such as discussions, feedback, and sending items from KM folders by e-mail are integrated into Knowledge Management and enable you to work across role and department borders. In addition, Knowledge Management functions are used in Collaboration, for example, to store documents in virtual rooms.
Knowledge Management supports the SAP NetWeaveru2122 scenario Information Broadcasting. You can use the BEx Broadcaster and Knowledge Management to make business information from SAP NetWeaver Business Intelligence available to a wide spectrum of users in the portal. You can store the following BI objects in KM folders:
· Documents with precalculated reports.
· Links to BEx Web applications and queries with live data.
Various Knowledge Management functions, such as subscriptions for documents, are available for these items. There is a specially modified user interface for displaying BI items in KM folders. You can also change or extend this interface to meet your requirements.
Hope this helps.
Regards,
Deepak Kori

Difference between Knowledge Management and Knowledge Warehouse

Hello All,
Could you pls help me with the differences between <b>Knowledge Management and Knowledge Warehouse</b> and their relative advantages over each other.
Also, if possible pls help with me some documents about Knowledge Warehouse.
My mail id :[email protected]
Regards,
venkat.

Hello,
KMC (Knowledge Manageent and Collaboration) is the SAP EPs functionality for providing a central approach to a companies unstructured and distributet document storages and informations.
KW (Knowledge Warehouse) is meant for documentation, training materials and (quality-management) manuals.
Since NW04s, both functionalities are part of the IT scenario "enterprise knowledge management".
There's always a lot of misunderstanding about which functionality is provided by which tool, hopefully, the two will be merged into one functionality, but this might be only my opinion.
For further questions concerning KW, you can as well contact me directly, this forum is mainly for KMC.
kind regards,
Carl

Information regarding knowledge management

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