InfoView Errror - Please wait while the document...

Hello, I am looking for some assistance as I am stumped on this. Very recently we have had an issue come up on our InfoView site when people attempt to run a report a progress windows comes up saying "Please wait while the document is being processed."  I have gone through many checks to try and troubleshoot but nothing has worked, tried various browsers and versions, java versions, removed windows updates from the server and updated the Crystal Server to 3.1 SP4 and none of helps.  It just sits in and endless loop with that error on the screen. I am open to ideas, any suggestions?
Rod

Hi Rod,
Please follow the steps provided below, it might help you.
1.Open Report in Crystal Reports Full Client
2.Click File/Page Setup
3.Click "No Printer" -- This will force the report, when run on the server, to be set automatically to the default printer, instead of looking for the printer driver that was set up on the client machine where the report was developed
4.Click "OK"
5.Click on File/Report Options
6.Remove the check mark from "Verify On First Refresh" and "Verify Stored Procedures On First Refresh" -- This will force the report to skip the process of querying the database to verify metadata information
7.Click "OK"
Let us know if this works for you or not.
Thanks,
Kuldeep G

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