InfoView External Web Access

I'm new here and new to CR 2008 aswell...
We setup a couple months ago CR2008 Server, a very painfully thing to implement with AD and single singupu2026
Internally everything works, but now we have an  issue setting up a web access logon for external access.
When typing the address (www.mydomain.com:8082/InfoViewApp/logon.jsp) itu2019s giving me this u201CUnable to logon to InfoView. Please contact your system administrator for assistance. Please close your browser before continuing.u201D and some other as well.
Any help on this would be much appreciated.
Thx
Hugo

We have a similar issue where any VPN users always hit the error page 'Unable to logon to Infoview'.  I understand that this might happen as they are not authenticated with a Windows DC when they hit the logon.jsp page.
However, I don't understand why the URL "...InfoViewApp/logon.jsp?sso=false" also returns exactly the same error and doesn't simply show the logon page with username, password and Authentication type.  This seems strange.
Our version is 3.0.

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