Infoview problems with 3+ users - BOXI 3.1
Hi
We install BOXI R3 for our client and provide them with a universe to report on our product. We have recently been experiencing problems with BOXI R3 using Webi when running training sessions. Here is the problem!:-
Three named users logged in (Jof, kerenf, marks), created three queries (all the same), ran fine, no issues.
Went back into query panel added extra objects, ran queries, again no errors.
Asked users to click on the new report icon, all got the message
'do you want to navigate away from this report', all clicked yes, one failed (ie did nothing) and returned to the same report screen (Jof).
Did not allow that user to create a new report.
Went back to document list, created a new web intelligence document, 2 succeeded, one got stuck halfway through the launching new document screen (jof) - just hangsat 'building user interface'
Logged into infoview through a different machine, again as Jof (with the other two still logged in)
Navigated back to document list, then created a new web intelligence document, added Personal reference, surname, forename, *** and NI number ran the report - all ok.
Then asked trainees to go back into the query (edit query). Two were successful, (JOf & Marks) the third was not (kerenf) it just hung at that stage
Got all users to log out of machine and re-login, to hopefully refresh each machine (start afresh)
Got all five individuals to all login at the same time, which is where the real errors occurred. Navigated to document list , new-->web intelligence document, then chose the universe Universe.
Two people (Christinew and Michaelw) got the error message "An internal error occurred while calling 'createDocument'API. (Error:ERR_WIS32070". This meant that nothing more could be done
by way of creating new documents, a third (kerenf) new document launch bar got halfway through and hung!
Got everyone to log out of infoview and out of windows. Checked the CMC, only one session left running (the administrator using CMC).
Got one idividual (michaelw) to log back into infoview. new web intelligence document, chose the universe and it again hung halfway through the new document launch panel.
Got trainees to logoff, so no-one was near infoview.
Restarted the Server Intelligence Agent in the Central Configuration Manager
Restarted the Tomcat Service in the CCM
Restarted the CentralManagementServer in the servers area of the central Management console
Started individually logging on, running a report, editing the query, adding more objects, then creating a new report (from within the web intelligence document). Two were successfull, (JOf, kerenf), but when the thrid attempted it (Marks) it got halfway through the launching new document screen and crahsed out of windows internet explorer (it just closed entirely with no message)
So ... does anyone please have any ideas where I can start with investigating this problem? Is it a Java problem? Installation problem? likely bug??
Thanks in advance!
I am also in the same boat with error 8247...tried everything I could think of last night, then gave up thinking maybe it was on the other end and would try in the morning. I am getting the same result today as well. The part that's making me more frustrated is that none of the apps that I downloaded will open anymore, but I'm still getting my email and able to browse the internet.
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