Infuriating Adobe Website and Support Services (pricing query)

I have never found a less user friendly site than Adobe's.
All I want to do is find out the exact cost to upgrade from CS5 to CS6 at student price and crossing from PC to Mac. I have spent....about 2 hours trying to (a) find out the price and (b) contact support.
What I have learned is that I will likely never get an answer from them. This is appalling. For the astronomical price they ask for their software, the VERY LEAST they could offer is a half decent support service - instead it directs the queries to sources other than itself than are less than useless. I once somehow found a link to upgrade from cs5 to cs6; but not at student prices, the process was not intuitive (you had to first presumably buy the full version) and i've not been able to find it since anyway.
The website is even worse - every link is trying to force feed Creative Cloud; which is going to be most people's LAST preference I would assume given no one wants to pay monthly fees - I certainly don't. That's IF you can find a link to the right creative suite software, but I'll be damned if I can find one for the student upgrade.
Seriously adobe, your website and support services are atrocious.

Yes, well i've just found out about Adobes monumentally poor decision with regards to it's Creative Cloud products. (may be old news for some, but it's new to me).
They have basically just made my career now come with a monthly fee, I can't adequately describe how much I hate them for this. I can barely afford to upgrade once every few years as it is.
In regards to what you were saying, the premium design suite (indesign, flash, illustrator, etc). But it hardly matters, I'm going to be finding and paying for alternatives - and be doing what I can to support them besides. Screw Adobe for this; the very least they could offer is a 'Pay Once' alternative; even if only digital. It's just greed with little regard to the fact that it's hard enough to afford the old packages as it was, without making it more expensive long term.

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I lost Lightroom 5 bought in Dec 2014 and want to download another copy with a serial number. It is not available on the Adobe website and Im not interested in Lightroom CC. Can you direct me to an appropriate website? Thanks Frank

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http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
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http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

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Hi Deb,
I would suggest calling the Customer Service department; you can get the info from the following link:
[http://www.businessobjects.com/company/contact_us/]
Call either the Canadian or USA number. If they can't help you directly, they should be able to tell you who you need to contact to resolve your issue.
You can call on CIC numbers they would be able assist you in creating an Incident.
Americas : 1 866 8907686 (toll-free)
support.bosapamerica@ sap.com (Remove the space)
APJ: 1800 613459 (toll-free)
support.bosapasia@ sap.com
EMEA: 08081012181 (toll-free)
support.bosapemea@ sap.com
Hope this helps!!
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Shweta

Adobe website and forums navigation

Hello!
I'm not new in here, but Adobe changes the whole website and navigation from time to time and it's not getting better, unfortunately.
Perhaps someone of the admins can clarify this:
1) If I go to adobe.com, the page is in english. That's normal. If I log in and my native language is german and Adobe knows that I'm from Germany, then it would actually make sense to switch to german after login. But it does not.
2) If I log in and select a different language (german in this case), then the website appears in german. But if I go to the forums, it's english again. This is paradox.
3) If I'm logged in to Adobe, then I'm not automatically logged in to the forums. This is paradox too. At least to me.
4) If I'm in the forums I need to click "Login/Register" and it asks me for a screen name. I know a lot of english terms, but "screen name" does not makes sense since the rest of the world would call it "nickname". It also does not ask for a password, nor can't I register. I can just set the screen name. Well...
5) If I set the screen name to something like "Nobody", while my login name at Adobe is my real name, then the top line suddenly says "Welcome Nobody". If I then click on "Your account", it loads the page again and then it shows my real name again. Confusing.
6) If I'm logged in and chose german as language and then select forums, I won't be taken to the international german forums. This is paradox.
7) If I go to "Forums" and then below to "International forums -> German", then the page appears in german and says "Foren", which is german for "Forums". But there are no forums, it is only one forum. But for what? For all Adobe products? Confusing.
8) If I'm on that page from 7) then it's half english, half german.
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Hello Kanguyen,
Early in the morning yesterday, when I still had several hours left before logout, I wrote a long answer to your message, although I didn’t really have the time for it. Unfortunately, when I tried to post it, I found that I had been logged out, and I was absolutely unable to relog for the rest of the day, apparently because the Adobe site (adobe.com) was down. Compared with this, the announced Server Maintenance notice seemed like a bad joke. In any case, I will have to try to remember all that I wrote and was lost.
I must have begun by thanking you for your long and detailed reply to my previous message. With the increasingly deteriorated atmosphere around here, one tends to forget how very nice it is to interact with someone willing to listen to arguments, and to try to understand what one says without resorting to disqualifications. Which unfortunately seem to be replacing arguments in this forum. However, let’s get back to our conversation.
No, I have never asked for more participation of (Spanish speaking) Adobe employees in the forums in Spanish. I come from the traditional Adobe (pre Macromedia fusion) forums, where we were constantly reminded that no Adobe personnel participated officially or regularly in the forums, and that the forums were not a way of addressing Adobe. Therefore, I couldn’t have asked for the forums in Spanish what the original (US English) forums did not have.
What I did ask for, and for several years, was the appointment of at least one Spanish-speaking moderator in those forums, and for more attention from Adobe Spain to them. Sadly, no moderator was ever appointed in those forums, and the now single forum in Spanish still hasn’t got one. On the other hand, a surprising side effect of the new forums format is that the forum in Spanish is now listed in the Adobe Spain site, as in all the other localized forums, under the International Forums label. And I say surprising because for years there was no mention of the forums in Spanish in the Adobe Spain site.
I have just checked, and although the language problem is solved for users who change it checking the Remember... option, it is still there for newcomers seeking help for the first time. I would think that, typically, such a Spanish speaking person in trouble would naturally look for help in www.adobe.com or in www.adobe.com/es. In the first case, s/he would get a page fully in English, with no provision for changing to another language. In the second, the page would be in Spanish, again with no provision for a language change. In either case, going to Support/Soporte > Forums/Foros would take the newcomer to http://forums.adobe.com/index.jspa , fully in English, and then the story would then continue as described in my previous message. As an ignorant in such matters, I cannot help thinking if it is really so terribly difficult to make the forums.adobe.com software to somehow “remember” where the user is coming from and act accordingly. Explicitly: that if the user clicked on the “Foros” menu in the Adobe Spain site, s/he is taken to the index in Spanish. Naturally, with similar solutions for other languages.
I thank you for explaining the user interface/content difference. It is a valid and powerful argument against translating everything; and I certainly wouldn’t expect messages written in other languages to be translated to Spanish. However, there are some things that in my opinion are important enough to deserve the extra effort of specially translating and manually inserting. I am thinking, for example, of the different Announcements (text included) and the titles of the Stickies, plus perhaps some of the FAQs. No doubt, it would be easy to find natives willing to provide the required translations for Adobe personnel to replace in the proper places. I would do it gladly in the case of Spanish, and Pierre would probably be willing to provide the required French versions.
I agree in that the solution that you adopted for the language change problem is probably the best within the existing constrains, although I still think it wasn’t working as today when I performed my previous tests. However, I would like to ask you to consider what I said above about the transition from the Adobe Spain (or whatever) to the Forums index page. (In this paragraph, I have used the plural form of “you”, for which you don’t have in English a separate word as we have in Spanish).
Finally, I want to stress again that grouping all Adobe products (including all the ex Macromedia ones) in just one single forum, as in the Spanish case, makes the use of that forum far from easy. If you couple that with a far from perfect search engine, you end up with a nearly unusable site. This hasn’t happened yet in the forum in Spanish because the number of posters is very low. I hope that this number will grow in spite of the difficulties, but then the problem will become increasingly noticeable.
Claudio.

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I created a new data connection in the Adbobe designer that points to that URL.
I drag and droped the connection into the editor.
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Message was edited by: Priscilla408

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EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
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        BANK 1/DIMM0
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Disk Information: ℹ️
    APPLE SSD SD0128F disk0 : (121,33 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 120.47 GB Online
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        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
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Gatekeeper: ℹ️
    Anywhere
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    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.avast.init.plist [Click for support]
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    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
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    [not loaded]    org.virtualbox.startup.plist [Click for support]
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    [loaded]    com.avast.home.userinit.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
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    iTunesHelper    Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox    Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
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    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
    DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
    npsf_cef: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: ℹ️
    Avast Online Security
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
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Time Machine: ℹ️
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    Auto backup: YES
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        Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
    Destinations:
        HD Hayra [Local]
        Total size: 499.75 GB
        Total number of backups: 3
        Oldest backup: 2014-09-04 21:52:41 +0000
        Last backup: 2015-01-18 03:21:42 +0000
        Size of backup disk: Excellent
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Top Processes by CPU: ℹ️
        31%    com.avast.daemon
        17%    lsregister
         5%    identityservicesd
         3%    WindowServer
         2%    coreservicesd
Top Processes by Memory: ℹ️
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    103 MB    Spotlight
    77 MB    Dropbox
    73 MB    ocspd
    60 MB    com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
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    1.84 GB    Active RAM
    1.47 GB    Inactive RAM
    628 MB    Wired RAM
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Hi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini

Infuriating Adobe Website and Support Services (pricing query)

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