Init Delta while client it's working

Client demand us for make an init delta in diferents PM Cubes (0COOM_CO2 and 0PS_C04) for inconsistent problems.
For a weekend server problems I have to do this on monday morning, while client was working inserting registers on R/3 side. This proces fulls about 5 hours and finished arround 2 pm.
The question is, is it correct? client says us that the registers inserted during monday morning are not in BW now. Could be because on this time SAP was doing this init delta?
All delta are correct, in green and wtih report icon.
Thanks in advance.

Thanks Raf for the reply,
I've always heard that the customer has always the right, but in this case seems not. They were wrong filtering and so did not see the data.
Although I have learned two things, you should not make a Init delta during the week, and that nothing is going to do it.
Regards

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