Initial Feedback on My Tour 9630 Experience - The hardware
I upgraded last month from the Curve. First I had to buy a new car charger and Micro USB cable, that was costly and should have been unnecessary. Why change this out what seems to be wider standard?
The USB cord plugs into the lower right hand side of the Tour. Most people are right handed. This connection position makes the Tour hard to hold and use.
Thomas
RIM, ahead of the requirement, began using the new "industry standard" of the microUSB rather thant the MiniUSB connection.
Recently, the European Union voted to require manufactures to install the MicroUSB port, on all new devices. Many companies signed on to that agreement, RIM did not, as they are already doing so with the introduction of the Storm a year ago, the 8900 and 8520, the 9630 and other recently released BlackBerry devices.
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Hey all ... I am wondering if I can pick people's brains and get good advice re: practical experience-oriented recommended device (f/w? /) s/w version(s) for all PC-centric activities on the TELUS Mobility BB Tour 9630, including the PC-resident s/w(pkgs) & USB / USB Serial drivers (on XP Pro SP3).
I will likely be wanting to upgrade various (f/w? /) s/w components after a 3 year hiatus on the BB front ... however, based on my own IT experience, newer / newest (f/w?) / s/w(pkgs) is (are) not always best for the end-user, and, can even be limiting in certain identifiable respects ... I'm speaking in general terms here ... so ... it may be that the latest BB s/w is the absolute best way to go for my PC O/S platform and Tour device ... I'm just throwing out there this notion of making an educated determination as to which upgrades to install and to what version level, in case the general suspicions I outlined above have any merit.
I don't have (or want) Data enabled on this 9630, so, getting screen captures or Copied text off it (like all the information in Options > About: "BlackBerry (R) 9630, smartphone (3G, CDMA), v5.0.0.419 (Platform 4.2.0.179), 3G Bands 1 ... " [and, or course, there's lots more info on that screen ... ]) have so far eluded me (any suggestions or help on that front would be greatly appreciated) ... perhaps most of the device-relevant version info required by forum members to help me make this determination also appears in my PC screenshots below.
Here's what I have left over on my PC from my dealings with my BB Storm 9530 from 3 years ago:
Thanks, FFF
Solved!
Go to Solution.Hello! Thank you for those clarifications...they do help greatly to understand your request. Here's my opinions:
Frankenstien wrote:
More simply put ... should I upgrade my TELUS Tour 9630 software (currently at: v5.0.0.419 [Platform 4.2.0.179] to the most currently available software, whatever version # / Platform # that may be?
Or, is there some advantage in upgrading only to a certain BlackBerry Operating System version level on this particular device?
For your 9630, you already are on the latest OS level that Telus released/supports. I do not know if other carriers have released anything more advanced, but you can read some very good discussion here:
http://supportforums.blackberry.com/t5/BlackBerry-Tour/Verizon-Tour-Users-Revert-to-old-OS-here/td-p...
Based on what I've seen, I'd surmise that there is nothing "newer" than what you have...at least not officially...but you can dig through the official download portal to validate that:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Given that it's the carriers who hold responsibility for releasing BB OS packages to their customers, that portal is indeed sorted first by carrier...so you must first dig to discover which carriers support your 9630 and then compare the OS packages that each supporting carrier has released. Sadly, it is also the responsibility of the carriers to release change log information, but all too many of them are rather lax on that point. But, that thread I linked for you above has I believe some very good information that might help you in your quest. You also should seek out other threads here (and elsewhere) on similar topics.
Frankenstien wrote:
And, should I upgrade the BlackBerry USB Driver / USB Serial Driver / Device Manager / Desktop Manager software on my XP Pro SP 3 PC to the most recently available versions? (screenshots in 1st post show all the current version #'s ... this software was all installed circa mid-2009)
Or, is there some advantage in upgrading only to certain BlackBerry software version levels for each of the items referenced above ... in the case of this particular device?
The Desktop Software does not care about the specific device. Rather, it provides certain capabilities that you must choose from. For instance, if you need the ability to export from your BB to CSV/ASCII, then you need to stay behind in the version 6 range as that function was removed from version 7. Likewise, if you are intending to synchronize your BB with a desktop PIM (e.g., Outlook), you need to ensure that you are running a Desktop Software version that is compatible with your PIM:
KB12268Synchronization support for BlackBerry Desktop Software for Windows
If neither of those are important and/or compatibility is fine with the latest version, then it's usually wisest to stick with the latest version for bug fixes, feature enhancements, etc. That is not to say that folks don't have problems with the latest version...perusing the Desktop Software board on this site will bear that out quite quickly indeed! But, by and large, there should be no harm/no foul to using the latest Desktop Software version with your BB.
Further, it's always a good idea to also download and install to your PC the BB OS package that is actually running on your BB. Doing this somewhat customizes the Desktop Software so that it can best work with your specific BB environment. You cannot pick and choose what components within the Desktop Software you wish to upgrade (that "line item" mention you made)...rather, you install the entire package, and it contains within it whatever it has as "current" based on the overall version of the Desktop Software package.
Hope that helps! Good luck!
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I have an 8530 and just inherited a Tour 9630. The Tour doesnt have wi-fi, but is that necessary? Which is a better phone?
Hello twilson73,
Each BlackBerry have their differences and if you want to know what each device has, you can do a comparison here.
As for Wi-Fi, it's not necessary but a nice feature. You can use a Wi-Fi network to browse the web, stream videos or in the case you don't have network coverage to still use data for email, BlackBerry Messenger etc.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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BB Bold 9000 and BB Tour 9630 QWERTY keyboard
Greetings,
Does BlackBerry Bold 9000 and BlackBerry Tour 9630 has the same QWERTY keyboard? So I can use the bold keybord for tour and vice versa?
Best Regards,Hello UAEWEB,
Welcome to the BlackBerry Support Community Forums
The keyboard for the Tour is actually smaller in scale than the Bold so you would not be able to swap them.
Cheers,
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)! -
I would like to use my Outlook 2003 with my Blackberry Tour 9630 to use the Calendar, Memo & Task features instead of entering everything on the BB. I use my Outlook Express 6 for my email input and output. The Outlook 2003 is not connected to the internet for use but on my computer as a free standing application. Everytime I attempt to config the Desktop with Calendar, Memo & Tasks I get a "Option Values is unacceptable. Pls check options properties". I do pick MS Outlook as the application to connect but continuely get that message above when I am at the end of the config process at selecting NEXT. I would like to use Outlook 2003 if it is ok to use and connect. Or is there any other application that I can easily purchase for an easier connect and config too. Pls assist me. Ed
Hello BklynBoy273 and welcome to the BlackBerry Support Community Forums.
Have you entered any information into Outlook yet?
The BlackBerry communicates with the Outlook data folder, called a pst.
KB02362 may offer you some help trying to get the sync configured.
Let me know how you make out.
Thanks! And have a great day
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
No Sounds/ringers or even vibrate - Tour 9630
I have a BB Tour 9630 and my carrier is US Cellular.
Wednesday I noticed that my phone wasn't ringing when someone called. I had purchased an app called HollerID Name Tones but hadn't been able to get it to work and finally gave up and removed the app (even rebooted the BB) in hopes this would restore the ringers/sounds but it did not.
I've even tryed restoring my BB to an earlier date (prior to even the install of the hollerID app) but it STILL isn't making any noice! I've even put the phone on vibrate in hopes it at least getting to do SOMETHING...but nope...it won't even vibrate!
Is there a way to restore back to the initial factory settings on BBs? If so, can someone tell me how please?
I don't recall dropping or damaging my BB and am about to go nuts trying to figure this out. I thought I'd post something on here before I take it to US Cellular and see what (if anything) they can do.
Thanks!Hi,
I hope that you have the requsite settings under profiles< advance options?
Even tried battery pull?
If you have have taken a back up, then try wiping out the device:
Options< security Options< General settings< Menu< Wipe Handheld.
Then see the effect.
To Reset your BB to factory default setting follow this article:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18998
Regards,
Vikas -
Pairing Tour 9630 with Motorola H270 Bluetooth device.
I just purchased a Motorola H270 Bluetooth device and I can not pair it with my Blackberry Tour 9630. When I try to enable Bluetooth on my phone, it does nothing and Bluetooth does not enable.
Joe_C, I was unable to locate your particular Bluetooth accessory in our pairing guide information. I have also included general steps below to attempt in resolving your issue and also our Bluetooth pairing guide link.
http://www.verizonwireless.com/b2c/bluetooth
Step 1 - Enable Bluetooth functionality on the Blackberry Tour (9630).
Note: The Bluetooth power must be set to ON position to pair the device.
From the main screen, press Blackberry/Menu Key.
Scroll to and press Manage Connections.
Press Bluetooth (A checkmark in the Bluetooth field represents that Bluetooth is on.)
Step 2 - Put your fully charged Bluetooth headset into pairing mode.
Start with your Bluetooth accessory powered off.
Press/hold the Power button. The indicator light will initially flash
Continue to hold until the indicator light is steadily lit blue.
Your Bluetooth accessory is now in pairing mode and ready to be paired with your handset
Step 3 - Pair the Blackberry Tour (9630) with a Bluetooth Accessory.
From the main screen, press Blackberry/Menu Key.
Scroll to Set Up
Press Set up Bluetooth
Place accessory in pairing mode. See accessory pairing instructions.
Display show Add Device: Press Search to search for devicesl
Phone displays Searching For Devices.
Select XXXAccessory NameXXX, press trackball to select
Phone displays Waiting For XXXAccessory NameXXX.
Phone displays Enter numeric passkey For XXXAccessory NameXXX.
Enter 0000 and press the enter key (See accessory instructions as passcode may vary.)
Phone displays Pairing complete. Connect to XXXAccessory NameXXX?
Press Yes
Phone displays Waiting For XXXAccessory NameXXX.
Phone displays Connection to XXXAccessory NameXXX succeeded. -
A realistic assessment of your experiences of hardware needed for the type of editing I do please.
Introduction:
I apologise for the length of this post but from experience of reading here, I'm working on the principle of the more I explain about myself now, the less anyone willing to help me will have to ask later.
I have lurked around this forum on and off for a few years, read the various threads in the FAQ section, particularly PPBM5 and What PC to build thread and other related topics around what system to build. I have found them very useful and in particular have enjoyed reading about Harm Millaard's experiences First Ideas for a new system. For about about 12 months I've been delaying upgrading my PC but in Mr Millard's latest updates on his PPBM6 site he talks about new systems and provides a link to Intel's time line which suggests they are in no rush to replace the i739xx series CPU chip - which has I believe amongst other things 2 cores disabled. Normally bitter experience has taught me not to rush out and buy the latest technology but let others "test" it first and then benefit from reduced prices as that model is replaced. However, it now seems like last years technology is going to remain as this years technology and probably the first 2 quarters at least of next year and, if anything, the price of the i739xx series is at best staying at it's existing launch price or even rising. So it's time to take the plunge for me and upgrade.
My current hardware for editing:
I started with Premier 6.5 after I bought it as part of a bundle with a Matrox RTX 10 card - one of the most temperamental pieces of hardware I've had the misfortune to work with. I later upgraded to Premiere Pro 1.5 and edited with that using a Pentium 4 2.6 (overclocked to 3.2), 3 hard drives (no raid) and 4G of memory. The video footage used was avi recorded using a Canon MVX 30i and Panasonic NVGS27 and now I've added the Casio Exilim EX -FC100 (mpeg format) and a Panasonic HDC S90 (AVCHD).
My PC coped with the editing I did with avi footage but couldn't handle AVCHD format and this convinced me to upgrade to Premiere Pro CS5.5. At the same time I switched to editing on a Dell XPS M1530 (Centrino duo chip) - I upped the memory to 4GB, put Windows 7 64 bit home edition on and replaced the existing hard drive with a faster one. In addition I use a SATA Quickport duo attached to my laptop via an eSATA card. However, either the Quickport, eSATA card or XPS is extremely temperamental - I never see two external hard drives, 50% of the time see 1 external drive or none at all - when that happens I edit around it doing things I can with just the one internal drive - but this problem is not my question.
The type of editing i do:
I know people usually say around here not to try editing on laptops and believe me, I understand why, but using this setup I have been able to edit lots of videos - see here for examples of the type of editing I currently do:
http://www.youtube.com/user/PathfinderPro
The equipment test videos place the biggest strain on the hardware when editing. And, to do this editing I have to convert my AVCHD footage in to it's YouTube format before editing and even after I've done that it can be tediously slow to edit and playback even with premiere set to play at 1/4 normal quality. To convert the AVCHD footage to the YouTube format I edit in has to be done over many nights.
Now I am not a professional, I typically edit with up to 4 tracks of video with additional tracks for titles and my target audience is YouTube - which is why I can get away without editing in my prefered option of native AVCHD video format. However, I'm tired of all the waiting, stuttering, and many many days and hours of converting videos into a format I can use so I'm looking to upgrade. My problem is though I'm uncertain what path to take. The PPBM results are dominated by overclocked chips, and whilst the motherboard make and model is listed, the hard disks used, graphic card makes and models and memory modules are not. This is not a criticism of the PPMB tables (big thank you to Bill Gehrke & Harm Millaard for taking the time and effort to pull this much information together) but for me, I am not interested in being in the top 1000 in the world, nor overclocking like mad, and having had horror experiences of using matrox products and compatibility and stability issues with other hardware I'm more interested in compatability and practicality than speed when deciding what to build. I've also read the threads about marvel controllers, dual and quad channel memory support, the pro's and cons of SSD or standard drives, raid setups, the heat problems with overclocking the newer ivy bridge chips and general build advice etc so I'm not coming here without having done some reading first.
The type of system I'm thinking of:
So far based on what I've read here, I've come to the conclusion - but I'm open to suggestion:
- Chip - regrettably due to the cost and unlikely successor anytime soon - a 39xx (with appropriate cooler) because I want to edit in native AVCHD which seems to require the warrior type chip as opposed to the "economical" build regardless of what my target audience is and this suggests
- X79 motherboard (which must have an old PCI slot such as the Asus Sabertooth and which has room for the cooler I'm considering). As I will be carrying over my old terretec DMX 6 fire 24/96 soundcard - all my videos have their audio mastered in Audition using this card - best piece of advice I read was the audience will watch a bad video with good sound editing but not the other way round)
- 4 hard drives plus additional hard drive for operating system using onboard raid controllers (not sure whether the operating system drive will be WD caviar black or SSD and can't justify cost of external raid controller for either my type of use or number of hard drives being used)
- Video card - I can now buy a GTX 580 for less than the 670 - so not sure on the card especially based on Harm Millards observations that memory bandwith seems to be as important as CUDA cores
- Case - I have an Akasa 62 case with room for 5 hard drives - I won't be exceeding that, and if I overclock it will only be by a little so is it really necessary to replace it for a Tower Case - although I would prefer a case with a front connection for esata so I may have to change the case regardless
- Maximum memory 32G - so is it necessary to upgrade to windows 7 professional?
- Power source - I'll work out when I've decided on my components.
Help please:
For me it's video source/dictated software chosen and hardware/audience(youtube) dictates format edited in. As I don't intend to change my camcorders format (AVCHD or mpeg) in the next couple of years and I'm not interested in having the "fastest" system around what I'm really interested in learning is:
what system setups people use now for doing similar editing to me
what make/models of the component parts in your system work well together
and if you do have a bottle neck in terms of hardware, where is it and what hardware would you change to (not a dream model change, just a practical and realistic one)
I have deliberately not given a budget for the changes I'm intending because budget should not be the deciding factor in determining what I "need" to upgrade to for the "type of editing I do" - especially bearing in mind I've got by so far (admitedly at a tortoise pace) with by todays standards a standard spec laptop. Basically I don't want a Rolls Royce to go shopping at Wallmart but I'm tired of walking there and carrying everything back by hand!
Thank you very much for any help / experiences people can share.Thank you both for your prompt and helpful replies.
Mr Millaard, regarding your excellent article Planning and Building an NLE system, I have read it a couple of times now and it was your article which finally convinced me the time was now to upgrade but within it you said for good reason "Initial choice of CPU: i7-39xx with the intention to overclock to 4.6 - 4.8 GHz", hence my uncertainty about the CPU to use. I have seen a video you posted here - I think it was based on your cats (which I incidently enjoyed) so working on the editing done there (but not remembering if you mentioned what video format you used) and others who have mentioned many pro's for the i7-39xx I was leaning towards that - but I'm financially relieved at least - if the i3770 will do, although now with the possible recommendation by JEShort01 (sorry not sure of the forum etiquette for use of names) of the 2600K overclocked I'm a little bit back in the position of which is more suitable especially with the update to the i3770 being nearer than i7-39xx. This still makes me lean towards the i7-39xx.
Regarding the editing, the match play you can see on the channel is indeed 1 camera basic edits - multiple titles used to provide the score board. However, the coaching videos use mulitple cameras - 3 to 4 sometimes (another reason for upgrading to CS5.5 for the multi cam editing support) and the equipment testing video can use 3 or 4 tracks layered on top of each other other with each track having opacity settings and multiple motion effects and titles with occasional keying video effects added. For example this video at approx 2 mins 50 and 5 mins 10 seconds.
http://www.youtube.com/watch?v=T1E5T7xo57c&list=PL577F7AB5E31FC5E9&index=13&feature=plpp_v ideo
Monitor wise I use dual monitor setup. My laptop screen and I link out to an LG M2394 D for widescreen and I sometimes use an old Neovo F-419 for 3 / 4 editing. I won't be using more monitors than 2. If the 580 drops a bit more I'll probably go for that - although I'll have to make sure it's size isn't an issue for the motherboard combo setup. Interestingly there is a thread shown on the forum home page which discusses the 570 vs the 660ti and the opinion was go with the 660ti which surprised me a bit.
Windows 7 professional it is then - I should have known that too - apologises for asking a question already asked.
"Accepted, your correct criticism of the lacking hardware info on the PPBM5 website. That is the overriding reason that for the new site http://ppbm7.com/ we want to use Piriform Speccy .xml results to gather more, more accurate and more detailed hardware info."
No criticism intended Mr Millaard - more an observation and I really look forward to that evolution with PPBM7. I'm assuming the .xml results will use pre populated drop down lists people can select their hardware from - that way you can control and ensure consistent entries - downside being the work required by you to populate the lists in the first place and maintain them.
Thanks again for your help but I'm still unsure a bit about the CPU and video card though. -
I have an app called Astrogold that crashes when I run one function, but no one else I know with the same app experiences the crash. The app writes several different reports, and gives the option of sending them as PDF files. All the other reports generate fine, but one of them....and that one crashes the app while it is trying to generate the report.
Note: it only crashes the display. If I double click the home button I see the app itself is still running.
I checked my Diagnostics & Usage data, and noticed that every time the app crashes a LowMemory report is created. I looked at the LowMemory report and see that the Largest process is Astrogold. But I don't see any reports with the name of the app itself.
I have an iPhone 5c, and according to iTunes I have 2.25 GB Free.
Below is the actual LowMemory report. Can anyone make any suggestions?
name":"astrogold","bug_type":"109","os_version":"iPhone OS 7.1.2 (11D257)","bundleID":"com.esotech.astrogold","version":"4.2.4 (4.2)","app_name":"astrogold"}
Incident Identifier: 257B47E8-3A4D-4C64-8E9F-71D33C905548
CrashReporter Key: cfa389285f4559a21d797bfeec6a78c584e798d6
Hardware Model: iPhone5,4
Process: astrogold [18906]
Path: /var/mobile/Applications/D8301675-652C-4472-A168-CF3F141C5F58/astrogold.app/ast rogold
Identifier: com.esotech.astrogold
Version: 4.2.4 (4.2)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2014-08-31 13:15:13.616 +0800
OS Version: iOS 7.1.2 (11D257)
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread: 0
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x399a51f0 0x39992000 + 78320
1 libsystem_pthread.dylib 0x39a0d7b2 0x39a0a000 + 14258
2 libsystem_c.dylib 0x39955ff4 0x3990c000 + 303092
3 libsystem_malloc.dylib 0x399ccd20 0x399ca000 + 11552
4 libobjc.A.dylib 0x393f73a4 0x393ed000 + 41892
5 libobjc.A.dylib 0x393ffb66 0x393ed000 + 76646
6 astrogold 0x001be574 0xe2000 + 902516
7 astrogold 0x001be774 0xe2000 + 903028
8 astrogold 0x001a2910 0xe2000 + 788752
9 astrogold 0x001a40fa 0xe2000 + 794874
10 UIKit 0x315ba174 0x3147c000 + 1302900
11 UIKit 0x315613d6 0x3147c000 + 938966
12 UIKit 0x31560c2c 0x3147c000 + 937004
13 UIKit 0x314872e0 0x3147c000 + 45792
14 QuartzCore 0x31103316 0x310f7000 + 49942
15 QuartzCore 0x310feb3a 0x310f7000 + 31546
16 QuartzCore 0x310fe9cc 0x310f7000 + 31180
17 QuartzCore 0x310fe3e0 0x310f7000 + 29664
18 QuartzCore 0x310fe1f2 0x310f7000 + 29170
19 QuartzCore 0x310f7f18 0x310f7000 + 3864
20 CoreFoundation 0x2ec20ff6 0x2eb81000 + 655350
21 CoreFoundation 0x2ec1e982 0x2eb81000 + 645506
22 CoreFoundation 0x2ec1ecce 0x2eb81000 + 646350
23 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
24 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
25 GraphicsServices 0x33af86ce 0x33aef000 + 38606
26 UIKit 0x314ea86c 0x3147c000 + 452716
27 astrogold 0x000e9136 0xe2000 + 28982
28 libdyld.dylib 0x398eeab4 0x398ed000 + 6836
Thread 1:
0 libsystem_kernel.dylib 0x39992804 0x39992000 + 2052
1 libdispatch.dylib 0x398e1050 0x398d9000 + 32848
2 libdispatch.dylib 0x398db2de 0x398d9000 + 8926
Thread 2:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
6 Foundation 0x2f57d492 0x2f572000 + 46226
7 Foundation 0x2f5ce254 0x2f572000 + 377428
8 astrogold 0x00408f30 0xe2000 + 3305264
9 Foundation 0x2f63fa0a 0x2f572000 + 842250
10 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
11 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
12 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 3 name: com.apple.NSURLConnectionLoader
Thread 3:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
6 Foundation 0x2f5ca23c 0x2f572000 + 361020
7 Foundation 0x2f63fa0a 0x2f572000 + 842250
8 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
9 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
10 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 4 name: com.apple.CFSocket.private
Thread 4:
0 libsystem_kernel.dylib 0x399a5434 0x39992000 + 78900
1 CoreFoundation 0x2ec244de 0x2eb81000 + 668894
2 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
3 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
4 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 5:
0 libsystem_kernel.dylib 0x399a5c70 0x39992000 + 81008
1 libsystem_pthread.dylib 0x39a0ac1e 0x39a0a000 + 3102
2 libsystem_pthread.dylib 0x39a0aad8 0x39a0a000 + 2776
Thread 6:
0 libsystem_platform.dylib 0x39a069a6 0x39a05000 + 6566
1 libobjc.A.dylib 0x393ffad6 0x393ed000 + 76502
2 CoreFoundation 0x2eb86140 0x2eb81000 + 20800
3 CoreFoundation 0x2eb8c0dc 0x2eb81000 + 45276
4 CoreFoundation 0x2eb9f6e4 0x2eb81000 + 124644
5 astrogold 0x0019ed06 0xe2000 + 773382
6 Foundation 0x2f59a64c 0x2f572000 + 165452
7 Foundation 0x2f58a870 0x2f572000 + 100464
8 Foundation 0x2f62e740 0x2f572000 + 771904
9 libdispatch.dylib 0x398de25a 0x398d9000 + 21082
10 libdispatch.dylib 0x398df684 0x398d9000 + 26244
11 libdispatch.dylib 0x398df8d8 0x398d9000 + 26840
12 libsystem_pthread.dylib 0x39a0ac14 0x39a0a000 + 3092
13 libsystem_pthread.dylib 0x39a0aad8 0x39a0a000 + 2776
Thread 7:
0 libsystem_kernel.dylib 0x399a5c70 0x39992000 + 81008
1 libsystem_pthread.dylib 0x39a0ac1e 0x39a0a000 + 3102
2 libsystem_pthread.dylib 0x39a0aad8 0x39a0a000 + 2776
Thread 8:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2ebcd346 0x2eb81000 + 312134
6 CoreMotion 0x2f2484fc 0x2f20f000 + 234748
7 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
8 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
9 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 9 name: WebThread
Thread 9:
0 libsystem_kernel.dylib 0x39992a50 0x39992000 + 2640
1 libsystem_kernel.dylib 0x39992848 0x39992000 + 2120
2 CoreFoundation 0x2ec205e4 0x2eb81000 + 652772
3 CoreFoundation 0x2ec1ed04 0x2eb81000 + 646404
4 CoreFoundation 0x2eb89724 0x2eb81000 + 34596
5 CoreFoundation 0x2eb89506 0x2eb81000 + 34054
6 WebCore 0x36ebfc70 0x36e01000 + 781424
7 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
8 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
9 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 10 name: JavaScriptCore::BlockFree
Thread 10:
0 libsystem_kernel.dylib 0x399a4f2c 0x39992000 + 77612
1 libsystem_pthread.dylib 0x39a0bf62 0x39a0a000 + 8034
2 libsystem_pthread.dylib 0x39a0cd9c 0x39a0a000 + 11676
3 JavaScriptCore 0x2fbb8308 0x2fba6000 + 74504
4 JavaScriptCore 0x2fbb5970 0x2fba6000 + 63856
5 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
6 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
7 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 11 name: JavaScriptCore::Marking
Thread 11:
0 libsystem_kernel.dylib 0x399a4f2c 0x39992000 + 77612
1 libsystem_pthread.dylib 0x39a0bf62 0x39a0a000 + 8034
2 libsystem_pthread.dylib 0x39a0cd9c 0x39a0a000 + 11676
3 JavaScriptCore 0x2fd56cb2 0x2fba6000 + 1772722
4 JavaScriptCore 0x2fd56d0c 0x2fba6000 + 1772812
5 JavaScriptCore 0x2fbb5970 0x2fba6000 + 63856
6 libsystem_pthread.dylib 0x39a0c956 0x39a0a000 + 10582
7 libsystem_pthread.dylib 0x39a0c8c6 0x39a0a000 + 10438
8 libsystem_pthread.dylib 0x39a0aae4 0x39a0a000 + 2788
Thread 0 crashed with ARM Thread State (32-bit):
r0: 0x00000000 r1: 0x00000000 r2: 0x00000000 r3: 0x27d1f553
r4: 0x00000006 r5: 0x3b90118c r6: 0x0000000b r7: 0x27d1f5bc
r8: 0x0000000b r9: 0x00000001 r10: 0x00626000 r11: 0x00000000
ip: 0x00000148 sp: 0x27d1f5b0 lr: 0x39a0d7b7 pc: 0x399a51f0
cpsr: 0x00000010
Zane B Stein
("os_version":"iPhone OS 7.1.2 (11D257)","version":"104","bug_type":"198"}
Incident Identifier: 3526E805-4C03-4956-83B6-2A4AB95B9EE4
CrashReporter Key: cfa389285f4559a21d797bfeec6a78c584e798d6
Hardware Model: iPhone5,4
OS Version: iPhone OS 7.1.2 (11D257)
Kernel Version: Darwin Kernel Version 14.0.0: Thu May 15 23:10:37 PDT 2014; root:xnu-2423.10.71~1/RELEASE_ARM_S5L8950X
Date: 2014-09-02 14:24:12 +0800
Time since snapshot: 220 ms
Free pages: 1448
Active pages: 17896
Inactive pages: 9268
Speculative pages: 11
Throttled pages: 209561
Purgeable pages: 261
Wired pages: 21682
File-backed pages: 26187
Anonymous pages: 988
Compressions: 456385
Decompressions: 85356
Compressor Size: 44
Uncompressed Pages in Compressor: 59
Largest process: astrogold
Processes
Name <UUID> rpages recent_max fds [reason] (state)
CloudKeychainPro <b9fbb8e4989732709cb18c481dfa61a9> 108 108 200 (daemon) (idle)
mediaremoted <051ef8b6e7c93fa49a0a2e15ea6e1f52> 193 193 200 (daemon) (idle)
MobileGestaltHel <c3c9c32948fe364f8103dd528164b610> 123 123 200 (daemon) (idle)
DuetLST <89027d811bd73931a4d45f71c9bbebc7> 472 472 200 (daemon) (idle)
itunesstored <00f47fa85c623cee9d55c9b004ba561d> 1426 1426 200 (daemon) (idle)
lsd <8d2569b7b89033328609c73d07410b55> 149 149 200 (daemon) (idle)
sandboxd <712c543459bf3d81b0ec88bba199d802> 96 96 200 (daemon) (idle)
geod <6e5e9ae33f8638b7be848eac2c1ef70b> 166 166 200 (daemon) (idle)
assetsd <6f28405c4c1b35e9aff946c1c4799c0f> 868 868 200 (daemon) (idle)
installd <185a1eaa735b3aa38d98092ba8493ba0> 201 201 200 (daemon) (idle)
securityd <47657a3a48573d6a8e52ef4cc868248c> 617 617 200 (daemon) (idle)
networkd_privile <234d3717143e3bbba12acc5de334deaf> 81 81 200 (daemon) (idle)
accountsd <5a5640b47fe637bebb6254deff26eaee> 438 438 200 (daemon) (idle)
routined <d5590a1879153ed284886271907ea8fa> 344 344 200 (daemon) (idle)
EscrowSecurityAl <d0a689490be631efac2c764fe93300dc> 166 166 200 (daemon)
mstreamd <a2bb6401f1d63c7aa320a817d8839522> 406 406 200 (daemon)
tccd <ad9819a843e93a1680335febb52c7cc3> 227 227 200 (daemon)
kbd <eba296f6bd4938688fa16a5e39fa477c> 2319 2319 200 (daemon)
CVMServer <c95a902a5ae331c2a5239b6cf98a0617> 89 89 200 (daemon)
astrogold <58c53f7c8e8931ec823713195426f59c> 166401 166401 200 [per-process-limit] (frontmost) (resume)
identityservices <d1b907f8a41e3ebd9f270aa846040b07> 581 581 100 (daemon)
wifid <2b4c0ddf1a8439838868bf2be61d8bf1> 1286 1286 25 (daemon)
syslogd <5c06b8eec36032b49cc9421348ba47ea> 132 132 50 (daemon)
locationd <b813efaa4a6a314cafdbbd9b88c30796> 1732 1732 100 (daemon)
powerd <bd077d109d773bcd9041153b30ea034a> 128 129 100 (daemon)
imagent <79bd0fedda583ae3822051093f7681b5> 571 571 100 (daemon)
vmd <f44f0a6a37293606865eb8862c10b653> 188 188 100 (daemon)
iaptransportd <818588012ed93eb7a10ccb22d8acadfe> 223 223 50 (daemon)
mediaserverd <e40c7476d9fe3d759bfd28b8d68dc7ba> 2233 2233 200 (daemon)
mDNSResponder <60e905f9582a3090ab6e7a257454389e> 226 226 100 (daemon)
apsd <b7e19d27180e34aba845e475eae7d3db> 510 510 100 (daemon)
dataaccessd <fdf81960fb903bd68616117fd29ce277> 2563 2563 200 (daemon)
sharingd <2c731a1c182637a39b004694b2a5e23d> 508 508 50 (daemon)
mobileassetd <08440fa17b3537afb347cf78aa039a67> 565 565 200 (daemon)
SpringBoard <f73e83ffc898302394baa2042ca232fd> 9211 9211 100
backboardd <b5d33ca6da9c33d48e2c8ccb9930c3dc> 8716 8716 50 (daemon)
aggregated <3e381378eb7f3dd2846920cb5db91265> 523 523 50 (daemon)
lockdownd <d998e2bac7663966bd0285c07ed89111> 276 276 100 (daemon)
configd <20b29bb0286e347ebe7c42aa8ee421c9> 462 462 100 (daemon)
fseventsd <8876b6f5a0c13024a12cb3e148ddab61> 303 303 100 (daemon)
fairplayd.H2 <243ccf92ad4d34cbb4fdf7e078d55141> 130 130 100 (daemon)
wirelessproxd <47699be4861c30abbb375e1d3b9e15dc> 153 153 100 (daemon)
BTServer <51d0d4421dc73abf9d4844e2b155c340> 536 536 100 (daemon)
distnoted <7895f761ec323e31a356860060f8713d> 155 155 100 (daemon)
UserEventAgent <9aedc371d1c037e7b5d7b5577f0424a8> 756 756 100 (daemon)
WirelessCoexMana <f5dcce7805a9308bbbcf2d52751385ef> 132 132 100 (daemon)
networkd <148d4512d2c43efc95bafd487fd97f4a> 577 577 100 (daemon)
filecoordination <7b1b1b1b4fe0364c8e0adfd90f78b4a9> 207 207 200 (daemon)
medialibraryd <fdf252b3fb1a3646a836c0c3b5840464> 634 634 200 (daemon)
touchsetupd <0a4f35337aa13e55a3d7e56296499e14> 154 154 200 (daemon)
ubd <30a03e11a5c43c7cbd6ecd1aaef27841> 470 470 200 (daemon)
CommCenter <463e099ed64e30ad9433b8ea3f4a4e94> 2039 2039 100 (daemon)
notifyd <5b4c0731afd533179b295e4f39e589d6> 335 335 100 (daemon)
**End**
<Post Edited By Host>Thank you for your reply.
>You can double-click the home button and then swipe upwards on the thumbnail of the app to force it closed.
Did that
>After that, power the phone off and back on again, test.
Did that
>If still a problem, force close the app again and then reset the phone, holding the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot, test.
Did that
>If still a problem, then connect the device to iTunes and restore from backup.
Did that
>If that does not work, it is possible there is something corrupt in the backup. The final step is restore as new, not from a backup.
This is the only thing I had not done before I posted my initial request for help. I will work on that....it's a last resort I was hoping not to do, but it sounds like I've already done everything else.
Thank you. -
Help syncing new iPad with Outlook 2007 on my PC and Blackberry Tour 9630
I have searched for answers and am stumped and frustrated...
I bought an iPad (am trying to become I-friendly) and thought it would be convenient to be able to sync my “stuff” (Contacts, Calendar and notes) to the iPad so we’ll have access to it while traveling. I use a Blackberry Tour 9630 and a PC with Outlook 2007. I have synced them effortlessly for years using Desktop manager. I make changes to my ‘stuff’ on both phone and PC and when I sync - the most current ‘stuff’ gets placed on both. Voila! Not anymore.
When I set up my iPad to work with iCloud things got screwy. A LOT of my contacts just disappeared - mainly the ones I use frequently. Now my Outlook 2007 calendar has three calendars on the screen:
Calendar in iCloud - pink
Calendar Merge Conflicts in iCloud - green in a tab behind the pink calendar
Calendar - blue
I use a cox email account and my blackberry gives me the choice when deleting an email whether to delete on the device or on the server. I use that feature a lot when we are traveling for a few weeks. It is nice to come home with no redundant emails on my PC.
1-How do I combine all the calendars so I have the same thing on each device, Hoping to stay updated on each when I make changes
2-Can the iPad email give me the option to delete from the server when viewing an email on a cox.net account?
I am not an expert but fairly tech savvy and usually can get these things done. I need help! I appreciate any thoughts or suggestions - Thanks in advanceMake sure all content is transferred and device is backed up before you update.
Transfer purchases
http://support.apple.com/kb/HT1848
How to backup
http://support.apple.com/kb/HT1766 -
BB Tour 9630 battery keeps draining
Hi:
I'm having a problem with my Tour 9630 battery draining. When it first started was shortly after installing an animated theme, which I deleted later. That solved the draining problem for about 2 days and then the battery started draining again. I have deleted a number of apps that I thought might have been the culprits but the problem is still on going. The battery will drain even if I power off the phone. I took the phone and battery to the Verizon store where I purchased the Tour where they checked the phone and battery and said everything looked ok, they recommended doing a battery pull and see what happens. I pulled the battery and that stops the draining until I use the phone and then the draining starts again. As it is now at night I power off the phone and put it on the charger but it usually will drain when I have the phone holstered during the day. Does anybody have any ideas what might be happening and how I might fix this problem?
Thanks; JonHello Jon,
In this particular case I would recommend performing a clean reload of the BlackBerry Smartphone software.
First step would be to create a back up of your BlackBerry. To do this please open BlackBerry Desktop Manager Software and connect your BlackBerry Smartphone. Then click on Back Up and Restore Icon and select Back up. Make sure to note the location of the back up as we will require to access it to restore data after the reload process is complete.
Once the BlackBerry Smartphone is backed up please follow the attached knowledge base article to reload the software on your BlackBerry Smartphone.
Link: http://www.blackberry.com/btsc/kb11320
Upon completing the reload of the software I would ask that you monitor the devices battery levels prior to doing a restore of the backed up data. If you synchronize the BlackBerry Smartphone you can resync to get your organizer data back on the device.
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)! -
Hi
I have the Tour 9630 what OS system should I be running? Also, has the new OS fixed the ringtone problems? Also, should I install QuickPull and run it daily?
Also, there is a delay from my inbox on my computer to getting emails on my phone...is this normal or is there something I can do?
Thanks!1. Make sure linked selection is switched on. It's normally on by default. Leave it on. Little chain link button in the upper right of the timeline window.
2. You can't drag and drop from iMovie. If you dragged from the finder you'll loading the original media file. iMovie, like FCE, is a non-destructuve editor. -
Sync problem from Tour 9630 to iCal
I just upgraded from a Curve to Tour 9630, v.4.7.1.57. I previously used the Blackberry Desktop Manager for Mac to sync and back up all my info. Now I find that while my calendar entries from iCal sync to my Tour, the calendar entries from my Tour do not sync into iCal on my iMac. Any ideas on what may be the problem? I would appreciate any help. Thank you.
Might want to check if there are multiple calendars setup on the BlackBerry. I have seen this cause calendar entries created on the device to not sync back to the Mac in both BDM and Missing Sync...Limiting the BlackBerry to one email calendar has worked well for me.
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB19240&slic... -
Copy an email manually from Outlook 2003 SP3 to Tour 9630
I have a Tour 9630 v5.0.0.591 (Bundle 1059, BES Platform 4.2.0.284) on the Verizon network. My emails stopped being delivered to the Tour, so I had to perform an Enterprise Activation, which was successful. I am now receiving emails on the Tour, but I can't get any of the older ones to be delivered to my Tour that are in Outlook 2003 when I synchronize. Is there a manual method to "drag and drop" via a file explorer/manager concept? Or any other way of accomplishing this? Thank you.
I purchased and downloaded eMailchemy from WeirdKid Software and it worked great. It is a native Mac application that converted some 85,000 emails along with attachments and entire mailbox hierarchy intact from Outlook 2003 for Windows .pst format stored on my Mac into archive mail files for Entourage for Mac. This was exactly what I needed and well worth the $28.00 to get it done right the first time, even if I don't need the software anymore.
Just wanted to let you know in case someone else ran across a similar requirement. -
Tour 9630 says phone in use when trying to make a call.
We have 10 new BB Tour 9630. We have already returned one due to garbled voice. Another has developed a new condition that such that when trying to make a call it says "phone in use" when there is no call in progress. Only solution so far is to take battery out and reboot. It has happened 2 times in the past week. Taking the battery out and rebooting is not an acceptable solution. Anyone have any better ideas?
Thanks
Mike GOther than exchanging it, I would suggest upgrading the OS to the latest released and see if that helps any.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code
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