Initial setup probs - importing data from older imac or time machine backup

i just bought a new imac and in the initial install, trying to import the data from older imac. i've tried both firewire and ethernet direct to the older imac (it says it has identified it) and to an external hard drive containing my time machine backups, but the new imac sticks on the "transfer your information" screen calculating both the data and time remaining.
it has been nearly an hour. am i not giving it long enough? any other advice?

i just bought a new imac and in the initial install, trying to import the data from older imac. i've tried both firewire and ethernet direct to the older imac (it says it has identified it) and to an external hard drive containing my time machine backups, but the new imac sticks on the "transfer your information" screen calculating both the data and time remaining.
it has been nearly an hour. am i not giving it long enough? any other advice?

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