Initial sync between Desktop Manager and 8320 does not recognize internet connection
Am unable to do an initial sync between Desktop Manager and BB Curve 8320. Am getting error The computer must be connected to the Internet in order to initially configure synchronization settings. Please ensure that you are able to connect to the Internet and try again. Tried with version 4.3 and 4.6.0.12. I have a broadband connection that is always on and have also tried wirelessly. Any suggestions are appreciated.
Hi,
First we need to do a clean install of the DM you have on, this will clean up the other installation as well,
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
After you are down download DM 4.5 with NO MEDIA MANAGER from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Just for trouble shooting purpose, turn off firewall and virus checkers,
Bring DM, go through the setup wizards, connect your BB and do a BACKUP first
Let me know how it goes!
Thanks
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